Inside:

VOL 10 | ISSUE 20 | SEP 2016

AJC Tips & Tricks To properly use a GAP in service with WIOA Title I, you must

have an open service in the Service & Training Plan.

Having more than one browser open when using AJC means

that some of your data may not save corrections. You run the

risk of cross-saving participant / employer information

between files.

When Job Seekers enter a job title and O*NET code in AJC,

then enter a different job title and O*NET code when

applying for UI, AJC is updated to match the UI information.

If the ‘back arrow’ was used during the creation of the Job

Seeker Profile, data does not come forward as it should.

When searching for a Job Seeker, don’t just use the SSN; try

a combination of the their first or last name, with the last

four digits of their SSN or date-of-birth.

Motivation is what gets you started. Habit is what keeps

you going. ~ Jim Ryun

Staff Development

Staff Kudos

Offender Employment Initiative

Opportunities for Improvement

Success Stories

Veterans Rewards Program

Keep yourself informed of changes, policies, and procedures, with frequent reference to your AJC Quarterly

Do you have information that you

would like to share in the AJC

Newsletter?

Send it to: AJCInfo@azdes.gov

Would you like to view previously

distributed newsletters?

Use the following link:

AZ Job Connection Newsletters

Did You Know?

If you need to have an Employment Service office reassigned,

please call 602-542-2460 or e-mail

EAHelpDesk@AZDes.Gov with your current and new

information to help us expedite the process.

VOL 10 | ISSUE 20 | SEPT 2016 2

STAFF Development

KUDOS

Staff

T.O.P. skills of great managers and leaders

T.O.P. skills, or TOP for short, stands for Thinking, Organization and

People. These are the pillars of skills required for managers and leaders.

People with depth and competency in these three skills have the basic

raw material to become great managers and leaders.

Here are some details;

T is for Thinking - This is a foundation skill. You need to have good

thinking skills to be a good manager, and great thinking skills to be a

superb manager (or at the very least, surround yourself with people who

have great thinking skills). In this category we find skills such as: Criti-

cal Thinking, Problem-Solving, Decision-Making, Communication,

Strategy, and Planning.

O is for Organization - This is the category of "skills that get things

done". It’s the organization of things, people, and processes. This in-

cludes: Project Management, Program Management, Meeting Manage-

ment, Scheduling, Prioritization, Delegation, Skills-Matching, Planning,

Logistics, Sequencing and Balancing. Of course, Organization requires

thinking too.

P is for People - Things don’t get accomplished without people, and as a

supervisor, manager, and leader, your skill in this enables you to obtain

the best from a team. Your people skills should include: Communica-

tion, Listening, Empathy, Supporting, Feedback, Engagement-

Management, Empowerment, Encouraging, and Teams. Of course,

good people skills also include Organization and Thinking skills.

Can you be a great manager or leader without being great at all three?

It’s hard to imagine a successful manager or leader who doesn’t have

reasonably good Thinking and People skills. Organization skills, howev-

er, may not necessarily have to be at that same level - provided you make

sure you have someone on your team who has superb Organization skills

and you empower them, and rely on them to fulfill this deficiency in you.

Many great managers and leaders are “big picture” folks, i.e. they leave

the organizational details to others who have those skills.

The Takeaway: If you’re an inspiring supervisor, manager, or leader, rec-

ognize your strengths and weaknesses in TOP. While some people are

inherently gifted with some or all of these skills, everyone can raise their

competency in all of them, with training, mentoring, coaching, practice,

and of course, teaming up and surrounding oneself with people who are

particularly gifted in those categories.

Leti Dinsmore (Gilbert

Office) is incredibly

professional, has extremely

high qualifications,

organizational and

communication skills.

Steven Sekola from Tucson

(Alvernon) and I went

through every venture

together: He said, “I’m going

to be here to the end, no

matter what!” He trusted

me. That’s the biggest thing

of all. He gave me rules but

did not force me. He gave

me belief and let me run

with it.

Clarence Moore of the West

Valley Career Center office

spoke to me at length from

his expertise in HR.

Martha Armbrust, PSE I in

the Safford Office, followed

up with everything; and

even reached out to me

with another posting in that

area.

Offender Employment Initiative

This program is geared towards individuals responsible for

providing workforce development services to jobseekers

with criminal records. We partner with the corrections

agencies to assist these individuals with workforce

development.

Contact Mariano Rich Martínez

State Re-entry Coordinator of Workforce Administration

(520) 209-1043 ● MRmartinez@azdes.gov

Nothing is impossible; it’s just a matter of the level of effort,

the time and discovering what is possible to make the

seemingly impossible, possible. Another way to look at this

is; there IS a solution out there. We just have to look for it

and find it.

- Michael Kallet

AJC Change Control Requests (CCR)

Do you have a suggestion or a recommendation to

enhance AJC functionality?

We would like to hear from you!

Please use the CCR form for the AJC Workgroup to review

your request.

To request that an Event or Job Fair be added to AJC, please

use the Events Form.

E-mail all requests to AJCInfo@azdes.gov for processing.

VOL 10 | ISSUE 20 | SEPT 2016 3

KUDOS

Staff OFFENDER Employment

Topacio Brito, Workforce

Specialist of East Tucson

Employment Service on S.

Alvernon Way, is doing a

great job helping me.

Shelly Jarrett taught

outstanding resume class in

West Valley Career Center.

Mathew Larue, Workforce

Emp. Specialist III, of

Phoenix (51st Avenue) is

outstanding.

Adeline Angeli of Fort Lowell

went out of her way for me.

Yolanda Valencia of the

Phoenix Workforce

Connection Office - West, is

definitely doing an

exceptional job.

Debbie Estívariz at NACOG

has been helpful.

FROM OUR EMPLOYERS

In spite of several great reviews, the following issues have had to

be addressed.

I have made several calls and voicemails. Unfortunately, I

have yet to get someone to help me.

They should pay more attention to me. I need more vets.

Direct people to announce that they were referred by you.

The office has not notified me in 3-4 wks. Follow-up would be

nice.

They need to identify the office hours on their phone

recording.

[We'd like to see] proactive service.

There was miscommunication w/office.

FROM OUR EXITERS

So let’s take time to reflect on our feelings toward these clients.

Are we happy to have the chance to serve others?

They pushed me towards a job I didn’t want. They gave me

leads to places that aren’t even hiring.

The job pool was not there for my qualifications. I received

text messages saying to visit a website to apply for any and all

positions. I had to make my resume anonymous which

defeated the purpose.

After initial meeting I received no assistance, whatsoever.

They should be more willing to assist. They don’t go out of

their way to see what you need.

I had to ask repeatedly for action, and there was a problem

with following through.

Overall I don’t think I got the assistance for which I had hoped

in job-searching. Haven’t heard from the person who set me

up to go to the classes in Nov/Dec. She sent me job leads, is

all.

VOL 10 | ISSUE 20 | SEPT 2016 4

SUCCESS

Stories of

My name is Cassie, and I am 19

years old with a two-year-old

son. I was part of the DCS sys-

tem a few times while growing

up, moving around a lot

between family members,

friends, group homes, the

streets, etc. At 17, I ended up in

DCS again. My DCS case manag-

er promised to not split me up

from my son. I was sent to a

foster home, in state custody,

but my son stayed with me. It

was a rare situation, I was told.

My foster mom welcomed us

with open arms and helped us

out a lot. She taught me things I

didn’t know about the real

world and what I needed to do,

not only as a parent, but also as

a soon-to-be adult.

I had a huge support team

handed to me. While I was in

foster care, I got the counseling

I needed, a foster mom, a tran-

sition facilitator, and a nutrition-

ist. They taught me everything

from parenting, to taking care of

myself, to learning how to be on

my own with basic life skills. I

aged out of foster care on my

eighteenth birthday.

I also enrolled in the Real World

Job Development Program

through the Jewish Family &

Children Services in Phoenix

(JFCS) WIOA program.

Improvement Opportunities

Cont. on pg. 5

The HHonors Military Program is

aimed at giving back to military

service personnel. In partnership

with the National Association of

State Workforce Agencies (NASWA)

and individual State Workforce Agencies, Hilton HHonors is

donating points to eligible transitioning service members,

veterans, and military spouses. By becoming an HHonors

Military member, you will receive a 100,000 point donation

to support travel related to your job search activities.

Are you working with veterans who are looking for work and

traveling out-of-town for job interviews, training, or housing

search?

For additional information about the Hilton HHonors Military

Rewards Program, please contact:

Raymond Tilkens, Veterans' Employment Representative

Rtilkens@azdes.gov or call (520) 209-1038.

In the following video Raymond explains how to implement

the Hilton HHonors program.

https://youtu.be/HuzHUVCu46U

People often say that motivation doesn’t last. Well, neither

does bathing – that’s why we recommend it daily.

- Zig Ziglar

5 VOL 10 | ISSUE 20 | SEPT 2016

SUCCESS

Stories of

I began working on my GED

and obtained that in a few

months. Soon after, my Youth

Development Coordinator,

Haleigh Williams, helped me

find a CNA school. I’ve always

been interested in healthcare,

especially nursing, and this

was a way to get started on

this journey. I finished school,

got my license and recently

started a new job as a CNA!

While going to school, Haleigh

helped me find a job, showed

me how to do the FAFSA

paperwork, taught me school

skills, and about work, life,

and management.

I am currently in my own

apartment and have the

beginnings of a future in

Nursing. Eventually I would

like to get my Bachelor of

Science in Nursing. I’d like to

thank all of the people who

helped me get this far — my

DCS CM, my foster Mother,

my Transition Facilitator, and

JFCS. Without my team, I

wouldn’t have made it this far,

kept my son, or succeeded.

My son and I are safe and

happy. I’ve come a long way,

and am making success

happen in my family’s life.

VETERANS Rewards Program Cont. from pg. 5