Airport Facilitation ICAO Annex 9

The Chicago Convention: Annexes 1-18

• Annex 1 Personnel Licensing

• Annex 2 Rules of the Air

• Annex 3 Meteorological Service for International Air

Navigation

• Annex 4 Aeronautical Charts

• Annex 5 Units of Measurement to be Used in Air and

Ground Operations

• Annex 6 Operation of Aircraft

• Annex 7 Aircraft Nationality and Registration Marks

• Annex 8 Airworthiness of Aircraft

• Annex 9 Facilitation

• Annex 10 Aeronautical Telecommunications

The Chicago Convention: Annexes 1-19• Annex 11 Air Traffic Services

• Annex 12 Search and Rescue

• Annex 13 Aircraft Accident and Incident Investigation

• Annex 14 Aerodromes

• Annex15 Aeronautical Information Services

• Annex 16 Environmental Protection

• Annex 17 Security: Safeguarding International Civil

Aviation Against Acts of Unlawful Interference

• Annex 18 The Safe Transport of Dangerous Goods by

Air

• Annex 19 Safety Management

Annex 9 Facilitation

• Integrates functions of agencies related to

border controls – travel documents,

immigration, customs, quarantine, law

enforcement, transport operators.

• Requires inter-agency (and cross-border)

cooperation to implement Annex 9 obligations

Customer Touchpoint

• Business jargon for any place of encounter

where customers and business engage to

exchange information, provide service or

handle transactions.

Touch points from Passenger Flow

• Departure passenger activities

• Arrival passenger activities

• Transfer passenger activities

Transportation Passenger entry Check-in

Security Check Customs Shopping Boarding

Disembark Port health Baggage Claim

Customs Transportation Depart Airport

DisembarkSecurity

ChecksShopping Boarding

OBJECTIVES OF AIRPORT

FACILITATION PROGRAM

• To support user-friendly systems for the public

to use in meeting the airport’s requirements for

international travel and trade.

• To implement the Airport Facilitation

Standards and Recommended Practices.

• To increase efficiency and improve customer

service while ensuring high standard of

compliance and general security

Objective of the National Airport

Facilitation Committee

• Address and harmonize the interests of all

entities involved in facilitation, e.g., State

services, aircraft operators, commercial air

transport users and airports etc. to promote the

growth of a safe, reliable and viable air

transport industry.

Allocation of Responsibilities

Kenya Airports Authority

• Sufficient capacity of

infrastructure and

facilities

• High security and

safety; and

• Efficient operations

Kenya Civil Aviation Authority

• Air Navigation Services

• Ensure that the “ICAO core principles on consumer protection” are applied at the airport.

Customs & Border Control

• Control movement of

persons and goods at

passenger terminal

Immigration Services

• Facilitate

international travels

by controlling /

regulating entry and

exit of people into

and out of the

country with regards

to security and socio-

economic interests of

the State

MFA - Protocol Directorate

• Provision of protocol

advise to the airport

management and

other stakeholders on

the handling of

diplomatic and

consular personnel,

diplomatic bags and

baggage.

KAPU

• Prevention and

detection of crimes,

surveillance of

persons who may be a

threat to civil aviation,

National security and

the command and

control of major

incidents and

emergencies.

Airline Operators

• Implementing

procedures for efficient

and effective handling

of passengers and cargo

to the satisfaction of

customers in conformity

with ICAO standards;

KTB

• To work in partnership

with the airport

management and other

agencies in order to

improve the tourism

environment;

• To market the airport as

a regional hub in

collaboration with other

airport stakeholders

Ground Handlers

• Cooperate closely

with government

agencies and Kenya

Airports Authority to

ensure the smooth

flow of passengers,

cargo, baggage, mail

through the airport

facilities;

Port health

• Prevention, protection

against, controlling and

providing a public health

response to the international

spread of disease in ways that

are commensurate with and

restricted to public health

risks, and which avoid

unnecessary interference with

international traffic and trade

KEPHIS

• Prevention of

entry/exit of plants

with pests and

diseases to the

country through

cargo and passengers

baggage

Customer Satisfaction Index (CSI) - JKIA

75.172.8 74.3

77.6

73.4

Q2FY1617 Q3FY1617 Q4FY1617 Q1FY1718 Q2FY1718

Q2FY1617 Q3FY1617 Q4FY1617 Q1FY1718 Q2FY1718

GROUP DISCUSSION

• Challenges in Actualizing ICAO Annex 9