Age Friendly City Plan - City of Fremantle · PDF fileOutcomes Report - Age Friendly City Plan...

Outcomes Report - Age Friendly City Plan 2011-2014

An Age Friendly City is an inclusive and accessible urban environment that promotes active ageing. The City of Fremantle’s vision for an Age Friendly City is one where:

Older residents live in good health, feel safe and remain active in their local communities.

Barriers people can encounter as they grow older are addressed and removed.

Services, policies and structures support and allow people to actively age.

The physical environment is designed with consideration to the needs of older people.

The World Health Organisation established the eight domains of the urban environment that contribute to healthy and active age-ing. These domains include social participation, community support and health, housing, civic participation and employment, com-munication and information, transportation, outdoor spaces and buildings, respect and inclusion and transport.The City of Fremantle completed significant community consultation with the over 55’s community around the eight domains to as-sist in the development of the Age Friendly City plan.

The plan identifies strategies and actions within the eight domains. These strategies are:

Provide a range of lifelong learning activities that encourage older people to participate in community life.

Assist people in Fremantle to age positively and actively by providing appropriate information and support to maximise health and wellbeing.

Ensure that there is provision of housing which is diverse and affordable to meet the current and future needs of the older people.

Create opportunities for older people to actively participate in the community through civic involvement and paid and volun-tary work.

Provide accessible information on aged care services, health, finance, retirement, community groups and clubs in a variety of formats.

Ensure that older people are able to move around their community easily through public and active transport.

Ensure that older people have the same opportunities as other people to access the City’s buildings, facilities, parks, re-serves, playgrounds and beaches.

Provide activities that promote positive images of older people of diverse cultures and increase community participation.

The strategies and actions are practical, realistic and reflective of the City’s diverse role. The following has been implemented over a three year time period.

Strategic Action Area 1: Social participation

Provide a range of lifelong learning activities that encourage older people to participate in community life.

Action: 1.1: Implement a program of activities and courses at various locations that encourage partici-pation in arts, culture, and music.

Outcome The One Stop Shop as a drop in space in Kings Square for over 55s provides:

Daily activities include: knitting, old movies, games, social lunches. Approx. 40 people drop in for a cuppa on a daily basis.

Come and Try program offers:

Bimonthly programs, 5 per year.

Retired people have the opportunity to be paid tutors.

Volunteer tutors keep their skills alive.

Lifelong learning is promoted.

Social inclusion is increasing.

Snap shot of May to November 2013: Approx. 760 participants registered.

The variety of options available was: 10 ‘hot topic’ presentations, 10 art/craft workshops, 14 wellbeing, 5 technologies and 11 fitness classes.

The Meeting Place, South Fremantle: four term programs per year. 40 activities and learning opportunities provided each term.

Approx. 80 participants per term are over 55.

The Fremantle Arts Centre offer: Four programs per year.

100 courses on offer each program.

Over 55s made up approx 60% of enrolments.

Aboriginal Cultural Centre, Arthur’s Head Since March 2014 has provided 10 activities

70 registrations have been received

Fremantle Library schedule the following: 10 to 12 presentations, guest speakers or book launches.

Strategic Action Area 1: Social participation

Action: 1.2: Investigate options for the provision of community space within the Fremantle LGA for older people and community groups to meet.

Outcome The One Stop Shop, Kings Square has been established and presently there are: 30 to 45 daily visitors, free biscuits, tea/coffee facilities are available

Provides a space for social inclusion, people with disabilities, isolated and homeless people to drop in.

3 computers are available to the public.

Volunteer tutors provide one on one computer tuition.

Strategic Action Area 1: Social participationAction: 1.3: Provide programs that encourage older people to try new and different sports and partici-

pate in physical activity.

Outcome At least one physical activity provided bimonthly Come and Try program. For example: gym fit-ness and exercise program, Qi gong, yoga, badminton, golf, archery, walking group, tours – Fre-mantle discover walks, Manjaree (Arthur’s Head) site tours.

Strategic Action Area 1: Social participationAction: 1.4: Investigate how the Fremantle Library can position the service to meet the needs of an

ageing population in respect to resource capacity, program delivery and structural and space limitations.

Outcome The investigation has been completed and the library is entering into partnerships with the Meet-ing Place and One Stop Shop for specific programs addressing the needs of seniors, as well as regular programs and services that are inclusive of seniors. The large print and audio book collec-tions were rearranged this year to improve access for ageing library members.

Strategic Action Area 2: Community support and health services

Assist people in Fremantle to age positively and actively by providing appropriate information and support to maximise health and wellbeing.

Action: 2.1: Facilitate the establishment of a network of Fremantle based aged care providers to im-prove communication

Outcome The majority of service providers meet regularly. When surveyed it was established that another meeting is not needed. For improved communication the Community development - positive age-ing officer attends and networks at an established quarterly meeting that covers the region.


Action: 2.2: Facilitate an annual senior’s forum which provides information to older people to navigate

the aged care system.

Outcome Three councils – Fremantle, Cockburn and Melville collaborate to facilitate the annual expo. It provides opportunities for service providers, government organisations, sports and recreation, music, dance and wellbeing activities to promote to the region.

In 2013 the inaugural Healthy Lifestyles EXPO for 55+ was held at the Fremantle Town Hall attracting 62 stallholders and at least 500 visitors.

In 2014 the Expo was held at Cockburn Seniors Centre. The event was very successful with 65 stallholders and approx. 500 visitors. A bus, leaving from the Town Hall, trans-ported local people to the event.

The Expo will be held at Melville Recreational Centre, May 2015.


Action: 2.3: Investigate how the Fremantle Leisure Centre can position the service to meet the needs of an ageing population in respect to resource capacity, program delivery and structural and space limitations.

Outcome In 2013/14 the leisure centre went through a major redevelopment to the swimming pools and sur-rounds which included the construction of access ramps into three swimming pools to provide easier access and egress

The leisure centre program pool is heated between 32 – 34 degrees; this pool is very popular with older people to assist in muscle and arthritic soreness.

Membership data base: 747 members as from 1 July 2014, after reopening 7 April 2014 for a 10 month redevelopment) In total 45% of members are over the age of 55 years.

The leisure centre provides a fit beyond 50 program that consists of classes both water and land

based, includes AquaROM, Ezymoves and Zumba Gold offered by the Gym.

Senior badminton at Samson Recreation Centre 2 sessions per week, on average 30 participants to both sessions.


Action: 2.4: Support the provision of a range of services for older people in the Fremantle local gov-ernment area.

Outcome In collaboration with Fre-Info a community information service directory has been produced. The directory, Activities and Services for Over 55s in Fremantle Area:

Is available online

Paper copy located in the One Stop Shop and Library.

The directory is updated twice a year.


Action: 2.5: Investigate opportunities for the installation of exercise equipment at South Beach and Hil-ton Park.

Outcome South Beach and Hilton Park are both classified as play spaces and development of these areas will be in line with the recommendations of the Play Spaces Plan 2013-2016. Community consul-tation will inform how best to develop this play space. Hilton Park is predominately an active sport-ing reserve for clubs throughout both winter and summer seasons. Installation of fitness equip-ment in this reserve could be warranted and this will be identified through community consultation when works on this area are scheduled.

Strategic Action Area 3: Housing

Ensure that there is provision of housing which is diverse and affordable to meet the current and future needs of the older people.Action: 3.1: Collect information on housing affordability and availability in Fremantle to provide to the

State and Federal Government.

Outcome The state and federal government collect their own statistics as they are both funders and provid-ers of affordable and social housing and these levels of government are aware of statistics on Fremantle’s Housing availability and affordability.


Action: 3.2: Consider statutory changes to the local planning scheme to promote accessible and age appropriate housing.

Outcome This action is being addressed through Planning Scheme Amendment 57 and an agreement with Department of Housing relating to redevelopment of a site at Burt St – the local planning scheme amendment requires inclusion in the new development of a minimum percentage of all dwelling units to be adaptable to accommodate people with disabilities and/or be age appropriate. Council resolved to adopt amendment with modifications after public consultation December 2013. Await-ing final approval decision by Western Australian Planning Commission.


Action: 3.3: Advocate for changes to the local planning scheme to encourage the development of af-fordable housing.

Outcome The action is already completed to the extent that is under the control of the City – final comple-tion requires the decision of the WAPC. Awaiting final approval by WAPC - currently being as-sessed.


Action: 3.4: Establish partnerships with local community housing providers to enable the provision of affordable housing in large development projects and sites owned by the City of Freman-tle.

Outcome The City has relationships with local housing providers. Fred Wright Homes is now managed by Access Housing and Tapper St is in the process of transferring to Cooperation Housing. The City is in discussion with other housing providers about the supply of affordable housing in new devel-opments.

Strategic Action Area 4: Civic participation and employment

Create opportunities for older people to actively participate in the community through civic involvement and paid and vol-untary work.Action: 4.1: Develop and implement a range of mechanisms that enable the input of older people into

City of Fremantle community engagement processes.

Outcome Presently there are 20 One Stop Shop plus 7 rooftop garden volunteers. Daily supervision en-sures volunteers have the chance to provide anecdotal feedback to their supervisor from the community.

10 tutors currently providing their skills free of charge to run workshop/activities plus 3 provide computer teaching.Volunteers provide a valuable contribution with ideas and forward planning of what's wanted and needed for older people. The One stop shop is a 'shop front' with approx. 40 visitors a day. This provides an opportunity for effective community engagement.

Community engagement projects out for comment are advertised through the One Stop Shop communication channels.

The Meeting Place has a community reference group and presently 6 volunteer tutors. Each course is evaluated at completion.

Fremantle Community Care implements an annual satisfaction survey.

The Fremantle Visitor Centre has 33 out of 40 guides that are 55 or over.


Action: 4.2: Support City of Fremantle older employees through flexible work arrangements leading toretirement.

Outcome Flexible working arrangements form part of the workforce agreement and gives older employees opportunities to table requests which are considered against business needs, this includes ability to apply for 48/52 (extra leave) and to request part time work while transitioning to retirement.


Action: 4.3: Support local organisations to recruit and retain volunteers through the Fremantle Volun-teer Service.

Outcome The Fremantle Volunteer Service referred almost 1000 people to volunteer positions in the Fre-mantle area during 2013/14. On track as per funding specifications.


Action: 4.4: Implement a health and wellbeing program for all staff at City of Fremantle.

Outcome An annual health and wellbeing program is in place and provides health assessments, flu vaccina-tions, blood donation drives with Fremantle Hospital, skin cancer screening, nutrition seminars,support LG rowing competition and Employee Assistance Program support.


Action: 4.5: Improve volunteer opportunities at the City of Fremantle by developing and implementing organisational recruitment, retention and recognition processes.

Outcome Volunteer Management manual finalised and being implemented across the city addresses all as-pects of volunteer recruitment, retention and recognition.

Strategic Action Area 5: Communication and information

Provide accessible information on aged care services, health, finance, retirement, community groups and clubs in variety of formats.

Action: 5.1: Develop and implement a communication strategy promoting the services provided by the City of Fremantle.

Outcome Advertising occurs in City's Frebytes, newsletter, and on website. Paper copies of activities are found at Fre info desk and One Stop Shop.

‘What’s On’ activities list is distributed online monthly.

Come and Try posters and flyers are distributed to key locations through the City.Fremantle Community Care provides brochures to doctor’s surgeries and key locations.


Action: 5.2: Upgrade the City of Fremantle website to ensure it meets accessibility guidelines set out by Vision Australia and the Disability Services Act.

Outcome: A dedicated web editors group meets monthly to discuss ways to improve the City’s current web-site www.fremantle.wa.gov.au. This group was established to ensure content is up-to-date and as much as practical (using the current web platform) complies with accessibility guidelines to ensure it caters to all user groups within the community. Due to the high quoted cost and with a new and improved corporate website to be rolled out in 2015, it was decided not to go ahead with planned aesthetic improvements to the current website.

A key aspect of the decision to develop a new City website (www.fremantle.wa.gov.au) is to en-sure its complies with world best practice Web Content Accessibility Guidelines 2.0 (WCAG 2.0). The guidelines are designed to make content accessible, primarily for people with disabilities and the elderly, but also for all other user groups including those who use mobile devices such as smart phones and tablets. The guidelines will be a key component in the website development brief given to a yet-to-be appointed web developer. A recent community survey (completed in June 2014) was undertaken to understand the needs of various sectors of the community and the results of this will also be used in developing the new website. The expected ‘go live’ date for new website is July 2015.


Action: 5.3: Provide Fre-info – a community information service

Outcome: Fre-info responded to almost 7,500 customer enquiries during 2014/15 and provided databases for responses to over 15,000 searches. The Community Information Librarian attended the Sen-iors Expo in May 2014 and provided information on Fremantle to many visitors. Approximately 7% of database records refer specifically to Seniors, others are inclusive of the over 55 age group.


Action: 5.4: Review the way information is provided by the City of Fremantle and ensure that it is avail-able in a range of formats.

Outcome: The library has installed an Easy Read Machine for people with a reading or vision impairment. The machine will enlarge text to a range of sizes or convert it to audio for the user. Large print books and magazines are available for loan as are audio books. Navigator audio read devices enable books and newspapers to be loaded to a single device for print impaired people.

Strategic Action Area 6: Transportation

Ensure that older people are able to move around their community easily through public and active transport.

Action: 6.1: Advocate to the State Government authorities to improve public transport for older people.

Outcome Letter has been sent to the Transperth advocating improved public transport for older people.Transperth representatives attend annual Seniors Expo.Transperth provide up to date information on their websiteTransperth have an ongoing plan to improve public transport for older people.


Action: 6.2: Continue to contribute to the funding of the Central Area Transit (CAT) Service to allow for easy mobility around the Fremantle central business district.

Outcome All CAT buses are easily accessible, with kneeling actions, driver activated entry ramp and low floor, plus:

Provision of two CAT buses for the CBD and surrounds.

Runs 7days a week, most public holidays, Monday to Thursday 7.30am to 6.30pm, Friday 7:30am to 8p and Sat and Sun 10:00am to 6.30pm.

Has run since March 2008.

A nice map and brochure has been produced

Stats for Fremantle CAT bus service, March 2013 passenger satisfaction results 86% satisfaction rate for weekday travel against 83% CAT average.

89% satisfaction rate for weekend travel

96% satisfaction rate for time to complete trip

94% overall satisfaction rate for last trip on CAT bus service


Action: 6.3: Investigate and advocate for a light rail transport system in Fremantle

Outcome Investigation of alignment options for rapid transit corridors to form part of a viable regional sys-tem centred on Fremantle completed. Draft Integrated Transport Strategy incorporating recom-mended priority corridors for light rail system currently under preparation for Council consideration in mid-late 2014. Once adopted by Council, Strategy can form advocacy document for use by the City in discussions with State Government agencies.


Action: 6.4: Extend the network of walking trails around the Fremantle Local Government Area to en-courage active transport

Outcome The trails that were developed were the Rocky Bay Heritage Trail and Bathers Beach trail.


Action: 6.5: Extend the network of bike only and shared use pathways to encourage cycling.

Outcome Continuous work is being undertaken in conjunction with the Bicycle users group and the Bike

working group to ensure quality results in regards to improvements within the bike network.


Action: 6.6: Promote walking and cycling trails in the Fremantle local government area to encourage walking and cycling.

Outcome The development of the Rocky bay Heritage trail and Bather’s beach trail will improve access around these areas. The Come and Try program and The Meeting Place have promoted and held regular walking groups to encourage walking throughout the City.

The TravelSmart Trek is an annual event hosted by both the City of Fremantle and City of Cock-burn to promote walking as an active and sustainable method of transport and as a physical reac-tion activity.

The annual Ride to Work Breakfast and Bike Week are two cycling events that encourage partici-pants to cycle both for transport and physical activity. In 2013 fourteen different events were or-ganised ranging from social shop rides, learn to ride and bike maintenance courses.

Strategic Action Area 7: Outdoor spaces and building

Ensure that older people have the same opportunities as other people to access the City’s buildings, facilities, parks, reserves, playgrounds and beaches.

Action: 7.1: Identify areas in the Fremantle local government area where better seating and shading are required and develop and implement a schedule of works.

Outcome As part of the age friendly initiative the following have been installed: 3 seats in South Beach.

1 seat in Bathers Beach. City assessing the installation of more seats in this location.

1 seat installed in Moran Court (in front of the entry to the retirement village on request of residents).

Town Hall Roof Top Gardens. New seats with arm rests.

4 picnic settings with wheel chair access installed in Arthur’s Head/JShed.

1 seat at Prawn Bay, North Fremantle.

Railing in North and South end access stairs to Bathers Beach.

City annually plants trees within CBD and outer suburbs for provision of shade.


Action: 7.2: Upgrade key community facilities to ensure they are accessible to older people.

Outcome In the 13/14 financial year 9 community areas that have received major upgrades to comply with A/S1428. Accessibility Standards as follows:

Fremantle Leisure Centre has received a major upgrade to include access ramp into the pool and new pool chair hoist.

North Fremantle Bowling Club accessible toilet upgrade to include universal access re-quirements.

Gil Fraser Reserve Public toilet upgrade to include universal access requirements.

Port Beach Change rooms – installation of a universal accessible toilet cubicle.

Bathers Beach universal access upgrade to stairs/rails.

Hilton Harvest Community Garden universal accessible pathways.

Footpaths capital replacement program.

Accessible pathway at the Arthur Head Indigenous Cultural Centre.

Beach Wheel chair – supports universal access to the beach.


Action: 7.3: Improve pathways through the City of Fremantle to allow for easy mobility.

Outcome Footpaths have been improved for easy mobility. They include: John Street

Beach Street

Collick Street

Amhurst Street (bus stops)

Burford Street

Thompson Street

Tuckfield Street


Action: 7.4: Identify night time pedestrian pathways and develop a schedule of works to improve lighting.

Outcome The lighting upgrades that have occurred that improve lighting of footpaths within the street vi-sions program are:

Market Street to Phillimore Street.

Ellen Street (North side).

Footpath opposite Fremantle oval and the footpath running through the skate park.


Action: 7.5: Investigate the feasibility of a central business district security patrol.

Outcome The CBD Safety & Liaison Officers (AKA CBD Patrol) started 11/11, the hours of coverage are Monday to Sunday 10am to 6pm.

Strategic Action Area 8: Respect and inclusion

Provide activities that promote positive images of older people of diverse cultures and increase community participation.

Action: 8.1: Celebrate the achievements of older people through a range of events, activities and media

Outcome Afternoon tea dances are held twice a year in the Town Hall during Seniors Week and Heritage Festival. 200 people attend these events.

Still Me photographic exhibition was held at Kidogo Arthouse and continues to be displayed in the One stop shop. It incorporated 20 participants and approx. 2000 people visited the exhibition dur-ing Seniors Week 2014. Wide media coverage was achieved.

Morning and afternoon teas are held in the One Stop Shop to thank volunteers who give their time, not only to support the day to day running, but to inform the programs and activities that the community are wanting.

Library programs and services have been inclusive of Seniors. Sessions have been inclusive of the over 55 age group, notably talks by a Vietnam veteran, and a notable former WAFL footballer as well as free hearing tests run during Disability Week. Collaboration with the One Stop Shop ensures some events held in the library are aimed specifically at seniors. Ipad help session, ro-mance readers seminar and chef guest speaker all attracted good crowds, including seniors. Planning is underway for library participation in Seniors Expo.


Action: 8.2: Implement a range of initiatives that encourage intergenerational and cross cultural rela-tionships.

Outcome Working collaboration with South Metropolitan Public Health Unit (SMPHU) to achieve greater

outcomes with Kworpading Koort health program. The purpose was to encourage Aboriginal peo-ple to make healthier choices incorporating art and nutrition as engagement tools, with funding provided by Department of Local Government and Communities.Ipad user group, collaboration with Library was across demographics.All things techno, collaboration with Christian Brothers Col-lege students.Little hands, big hearts event brought over 55s + Buster families together for end of year celebra-tion. Approx 55 families attended.


Action: 8.3: Provide educational opportunities and workshops for older people that enable access to new technologies.

Outcome The One Stop Shop has three volunteer tutors who provide one-on-one tuition. There are three computers available for public use.All Things Techno is a Come and Try activity where seniors can bring along iphone, iPad, laptops or camera and senior students from CBC provide individual learning support as an after school activity.Library advertises and runs iPad user groups sessions.


Action: 8.4: Provide opportunities for older people to contribute to the delivery of City of Fremantle run services through community reference groups and other community engagement mecha-nisms.

Outcome Presently there are 20 One Stop Shop and 7 rooftop garden volunteers. 10 tutors currently provid-ing their skills free of charge to run workshop/activities plus 3 providing computer teaching.

Volunteers provide a valuable contribution with ideas and forward planning of what's wanted and needed for older people. The One Stop Shop is a 'shop front' with approx. 40 visitors a day. This provides an opportunity for good community engagement.

Community engagement projects out for comment are advertised through the One Stop Shop communication channels.

The Meeting Place has a community reference group.

Fremantle Community Care produces an annual satisfaction survey.


Action: 8.5: Implement customer service charter

Outcome Charter has been implemented. Further consideration to a review, in light of proposed boundary changes, will be given.


Action: 8.6: Implement and monitor customer service management system improvements and up-grades.

Outcome Key improvements and enhancements are: Introduction of e-requests for service to reduce the need for customers to attend the office.

Reduction in the need to provide documentation that we have already recorded to improve response times regarding requests for parking permits.

Automated mail out of parking permits reducing requirement for customers to attend the of-fice.

Age Friendly City Plan - City of Fremantle · PDF fileOutcomes Report - Age Friendly City Plan...

Documents

Transcript of Age Friendly City Plan - City of Fremantle · PDF fileOutcomes Report - Age Friendly City Plan...