ADP Workforce Now Comprehensive HR Services - … Proposal...The information contained in this...

ADP Workforce Now® Comprehensive HR Services

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Table of Contents

The information contained in this proposal is confidential and proprietary, and should not be shared with individuals outside your company. The ADP logo, ADP and ADP Workforce Now are registered trademarks of ADP, Inc. All other trademarks and service marks are the property of their respective owners. © 2011 ADP, Inc. All rights reserved.

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Executive Summary

Executive S

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Executive Summary


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The ADP Advantage

As our name suggests ADP Workforce Now Comprehensive HR Services delivers critical HR functions as a single-source solution. We are committed to relieving your administrative burden so you can focus on growing your business, which translates into a positive impact on your bottom line.

ADP stands apart in several important respects:

Experience. We have a long and proud history of innovation in all aspects of HR management. As an institution we can call on more than 60 years experience delivering a wide range of world-class outsourced business services. ADP Workforce Now Comprehensive HR Services experts from across the HR spectrum are ready to support and guide you through the countless employee relations issues that arise every day.

Financial Strength. In the world of employment administration, the ADP name stands out – not just because we are one of just a few companies with AAA credit ratings from Standard & Poor’s® and Moody’s®. ADP commands unparalleled financial resources, stringent operating controls and wide-ranging market respect.

Integration. The key to the ADP Workforce Now Comprehensive HR Services model is that instead of having to deal with multiple vendors, you have one primary point of contact with ADP for all HR administrative and related issues, and one primary point of contact for payroll issues. This also results in greatly streamlined client service delivery and billing procedures.

Integrity. ADP is committed to the highest ethical standards. As worldwide leaders in developing and delivering business solutions, we believe that we have an extra responsibility to convey our core ethical values through our performance. In addition, we have a strict Code of Business Ethics that all associates must abide by in order to maintain employment.

Leadership. Leadership is a responsibility we take very seriously, whether we are paving the way for employment-related legislation or setting the standard for delivering service excellence. In addition to our heritage as outsourcing pioneers, ADP helped establish industry standards that serve to protect clients and their employees from the risk of outsourcing to less than credible providers.

Innovation. From the early adoption of the outsourcing model itself to state-of-the-art Web-based service delivery tools, ADP is part of a proud tradition of innovation.

Commitment to Client Service. No other goal is as important to us as ensuring client satisfaction, for without satisfied clients, we have no business. Our goal is to deliver service that continually meets or exceeds client expectations. And with 24/7 self-service through our secure online website, a toll-free hotline for your employees and direct phone access to a dedicated ADP associate who is committed to responding promptly to all your questions, concerns and needs, we work every day to achieve that level of service.


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What Others Are Saying About ADP

ADP ranked #1 End-to-end Midmarket HR Outsourcing Provider (2010) ADP ranked #1 HRMS and e-Recruiting (2010)

Positioned by Gartner, Inc. in the leaders’ quadrant in the “Magic Quadrant for Comprehensive HR BPO” report (2009)

“The Most Innovative Business Technology Organizations” 2009, 2008, 2007 and 2006

Top Payroll Providers (2009)Ranked #1 Baker’s Dozen Customer Satisfaction Rakings for Top Multi Process Providers (2010)

Top 25 Most Influential Technology vendors for 2009

Ranked 297 (2009)

HROA Payroll Relationship of the Year (2009)HROA Customer Relationship of the Year, Mid-Market (2009)


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The Increasing Need for HR Outsourcing

The compliance environment for employers is more challenging and complex than ever, for several reasons:

n New and expanded regulations: The current administration has enacted or expanded a wide range of regulations—from health care reform and the jobs tax credit to the extension of COBRA benefits. That’s on top of dozens of new state labor laws.

n Increased enforcement: The IRS, Department of Labor, OSHA and Department of Homeland Security are all adding inspectors and/or implementing new compliance audits.

n New technologies transforming the workforce: Technological advances can do wonders for productivity – but can also introduce new HR risks and issues that employers have never encountered before and may not know how to handle.

n Ongoing economic recovery: Revenue generation is job one. Employers needing to contain costs might be tempted to cut compliance corners, especially with regard to employee classification. Government agencies respond with increased vigilance in enforcing the rights of individuals in the workplace.

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How ADP Workforce Now Comprehensive HR Services Works For You

With ADP Workforce Now Comprehensive HR Services:

You gain the expertise and support to help make it easy for you to stay current on compliance regulations and minimize risk.

You benefit from a broad solution that helps you become more productive without adding head count so that you can do more with less.

By integrating everything into one convenient system, you more effectively manage HR-related expenses to help improve your bottom line.

And best of all, this solution helps you shift the administrative burden so that you can focus on finding, growing and keeping your best people.

Owner/President

Finance and Accounting

Services and Operations

Human Resources

Sales and Marketing

HR Services• Recruitment & Selection• Payroll & Tax Administration• Benefits Administration• Employee Relations

• Training & Development• Risk Management & Safety• Regulatory Compliance• Separations

Scope of Services

Scope of S

ervices


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ADP Workforce Now Comprehensive HR Services is a flexible support system which brings together the best of technology and the most comprehensive HR expertise available to take your business to the next level.

The following pages detail the components of the ADP Workforce Now Comprehensive HR Services solution.

Employee Relations

Training & Development

Risk Mangement & Safety

Regulatory Compliance SeparationsBenefits

Administration

Payroll & Tax Administration

Recruitment & Selection

• HRIS• Employee

Portal• Employee Self-

Service Tools• Employee

Perks• Employee

Service Center• Employee

Assistance Program

• Customized Employee Handbooks

• Employee-related HR Guidance

• Online HR, Manager, Self-Study Courses

• Onsite, Instructor-Led HR, Management Skills, and Compliance Training*

• Onsite, Instructor-led Employee Professional Development Training*

• Monitor OSHA Laws

• OSHA Compliance Forms and Guides

• OSHA Injury and Illness Tracking

• Safety Hotline

• EEO reporting• Veterans

reporting• HR best

practices & forms library

• Monitor regulatory changes

• Employee-related HR Guidance

• Wage & Hour Guidance

• FMLA, ADA, EEOC, Title VII Guidance

• Leave tracking• HR best

practices & forms library

• Monitor leave laws

• HR Guidance to help minimize liability

• State Unemployment Insurance (SUI) Administration

• Benefits Carrier Connections

• Vendor Invoicing

• Reporting• Leave

Management• Online Open

Enrollment

• General Ledger Interface

• Pre and Post-tax Deductions

• Tax Administration and Filing

• Checks and Direct Deposit

• W-2 Administration

• Management Reports

• Wage Garnishments Processing

• Paid Time Off Accruals

• Employee Service Center

• Time & Attendance Interface

• Time & Attendance System*

• Workers’ Compensation Services*

• Customized Job Descriptions

• Background Checks*

• Drug Testing*

*Optional services

Scope of ServicesComprehensive HR Services


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The ADP HR Business Practitioner and Supporting Team of Experts

At the core of the ADP Workforce Now Comprehensive HR Services solution is your dedicated HR Business Practitioner. This individual is your primary strategic partner at ADP and is the conduit through which you gain access to experts from across the HR spectrum. Your HR Business Practitioner will work closely with you to ensure ADP service components are properly aligned with your strategic goals and will be your primary resource for your company’s strategic HR activities.

Your company is supported by your dedicated ADP Workforce Now Comprehensive HR Services team. They deliver the guidance you need to manage day-to-day HR tasks efficiently, effectively and in compliance with applicable employment laws and regulations.

Comprehensive HR Services

Client HR Business Practitioner

Risk & Safety Specialists

Payroll & Tax Specialists

HR Compliance Specialists


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Technology

ADP has redefined workforce management with the needs of your company in mind, bringing together critical organizational functions in a single Web-based system that eliminates redundant tasks, reduces the potential for errors and lessens the learning curve for users.

ADP Workforce Now Comprehensive HR Services integrates technology and products that span the entire employee life cycle from recruitment to retirement, and makes them accessible through one access point, one phone number, and one central point of contact. This allows you to focus on the strategic goals of your company.

Best of all, it gives you more, not less control over your employee data and how it is managed within your organization.



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Technology

Reporting Features

ADP’s Workforce Now Comprehensive HR Services offers standard and analytical reporting tools to ensure timely and accurate compliance, decision making and forecasting.

Standard Reporting

ADP’s Standard Report Writer is an ad-hoc reporting tool that empowers the user to create real-time customized reports.

n Point and Click Usability – Generate reports at the touch of a button. No IT support is required to develop customized reports.

n Change Reporting – View changes to specific information over any date range.

n Point-in-time Reporting – Review employee information by current, past or future dates.

n Controlled Access – Limit access to reporting features by user to only the appropriate security level. Security levels include salary view rights and corporate groups such as division, location, department and class.

Analytical Reporting

ADP’s Analytical Reporting is an Online Analytical Processing (OLAP) tool that gives users a multi-dimensional view of their information. As a complement to the Standard Report Writer, Analytical Reporting gives unique perspective into cross sections of your data.

n Point and Click Usability – View and manipulate pre-defined reports at the touch of a button.

n Drill-down – Analyze sub-sets of data within a report by drilling down based on division, location and department.

n Filtering – Manipulate output by a variety of different criteria such as “within a given date range” or “employee status.”

n Sorting – Rank data within columns in ascending or descending order.

n Multiple Output Formats – Produce pie chart, bar graph, line chart, text, PDF or presentation ready report.

“The accessibility to data, the reporting, and the benefits and recruitment capabilities are excellent. All the things we wanted in a solution are there for us in Workforce Now.”

Barbara Klemans, Senior Vice President of Monroe Bank & Trust


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Technology

Access Levels

Employer Access LevelEmployer Access is the main point of contact for your HR and benefits staff. You can grant your HR, benefits and payroll staff restricted access to the specific data and modules they need to get their work done.

Employer Access Areas:

Manager Access LevelManagers are often frustrated by the fact that they are one step removed from information about their direct reports. Manager Access puts the information managers need at their fingertips giving them the ability to more closely monitor and direct their team towards the strategic goals of the organization.

Manager Access enables managers to view and/or change information by using a series of wizards that guide him/her through the appropriate process based on the action being performed.

For example, when a manager promotes an employee, the wizard prompts the manager to change the employee’s title and asks whether changing the compensation level or status is applicable.

All actions initiated by the manager are routed to the administrator for approval and/or completion by the administrator if necessary. Empower managers with:

n Work Event Wizards n Employee Information n Leave Management Employee Access Level

Employee Access enables you to put HR and benefits information into the hands of employees thereby improving communication and fostering a greater understanding of the value their benefit packages.

Employee Access also improves information accuracy, lowers call volumes, reduces printing costs and decreases administrative hassles. At the same time, you can empower employees by providing information to them on a 24 x 7 basis.

Empower employees with:

n Compensation Analysis n Event Log n Online Manager Access Training

n Benefit Plan Enrollment n Life Event Wizards n Personal Data Management

n Leave Management n Benefit Statementsn Online Paystubs

n Employee Directory n Online Resources n Secure Communications to HR Staff

n Centralized Databasen Benefits Administration n Payroll Interface n Leave Management

n Organizational Definitionn Compliance n Report Writern Invoices

n Benefits Statements n Confirmation Statements n Employee Notes


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Job DescriptionsWhen you have a job opening, ADP provides your company with custom job descriptions based on information you provide. These job descriptions detail the main duties, qualifications and responsibilities of particular jobs in your organization to set proper expectations with candidates and employees.

An HR Specialist can help you with filling out the job description questionnaire and avoiding language which can put your company at risk according to existing laws such as the Americans with Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA). You simply fill out the questionnaire and approve your ADP created final job description!

New HiresADP ensures that relevant personal information for new hires is captured in the Payroll and HR & Benefits modules and that new hire reports are submitted to appropriate state agencies monthly. In addition, ADP provides you a wealth of information to support the new hire process in your organization such as:n Sample interview questionsn Access to relevant forms such as IRS Form W-4 and Employment Eligibility Formsn Best practices information and consultationn New hire welcome kit that contains important information about using the self service tools

included in the offering and working with ADP



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Recruiting Services (available at an additional fee)

n Background Checks and Drug Screening After a hiring decision is made, ADP can also coordinate background checks and drug testing. ADP offers a complete array of background checks, including identity validation, educational and professional credentials, past employment, government, criminal records and drug testing.


A typical agency fee is in the range of 25 to 30 percent of the first year salary of the position being filled. Such fees can amount to well above $8,000 depending on the position and first year salary. Moreover, background checks and drug testing, if offered by the agency, constitute an additional fee.

Taleo – Economic Consequences of Reducing the Cost per Hire


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Payroll ProcessingUse ADP’s Payroll module to perform your payroll tasks any time, from anywhere. Manage your payroll processing with this powerful and easy-to-use solution. ADP also provides utilities for importing employee time and attendance records from your current time and attendance software.

Checks and Direct DepositEmployees’ paychecks are delivered to your workplace ready for distribution according to the schedule you set up. To make distribution easy, these checks are complete with signatures and are already inserted into individual envelopes. You also can choose direct deposit, a timesaving electronic payment option that enables you to deposit your employees’ pay directly into their bank accounts.

Tax Administration and FilingADP prepares, files and deposits appropriate federal, state and local taxes and also provides monthly reporting to relevant tax authorities. ADP also responds to any associated inquiries from any tax agencies.

Year End ProcessingADP handles your company’s Year End reporting requirements, direct reporting to the proper tax authorities and statements of deposits and filings made on your behalf.

Wage Garnishments ProcessingADP handles complicated calculations on court-ordered garnishments, levies and child support payments and makes payments to appropriate agencies.

General LedgerUse ADP’s InfoLink General Ledger Interface to create an import-ready file that contains all your payroll journal entries. You then import this file into your general ledger software package. With InfoLink General Ledger Interface, you avoid manual journal entries and the expense of developing custom interfaces to connect your payroll and general ledger. You automatically receive a file every payroll period containing expense information that can be entered into the more popular general accounting programs.

Payroll and Tax SupportADP offers you a higher level of service and support through an assigned team of specialists, who know your business, history and payroll setup. Your ADP team becomes familiar with your business, personnel, unique challenges and serves as a trusted partner you can turn to for guidance and support in the following areas:n Payroll module supportn Payroll and tax processing supportn Payroll best practices



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Payroll ReportsUse the Payroll module to print reports that help you verify data entry hours and earnings before you submit your payroll and analyze on-going payroll totals, employee deductions, personnel changes, quarterly tax reports, records and forms.

Use a combination of standard and user-defined reports to meet all of your payroll and tax needs. You can also request up to five custom reports that can be automatically generated and accessed via iReports to view, print or download.

Employee Time & Attendance Management (available at an additional fee)ADP can provide you with the Time & Attendance module, an automated employee time and attendance management solution that can help you tighten control over your labor costs through improved wage and hour compliance, simplified employee scheduling and access to more timely, accurate labor data.

Organizations that use ADP as their primary system for core HR functions clearly demonstrate better results in payroll and compliance than their counterparts.

Aberdeen Group, 2009


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Benefits Administration

ADP Workforce Now Comprehensive HR Services’ Human Resources Management System (HRMS) technology is a full-featured, human resources and benefits administration system. With this solution, you experience increased control over HR and benefits processes by doing the following:n Control benefits costs by avoiding unnecessary benefit and premium payments while reducing the cost of

benefits administration and communicationn Improve employee retention by providing your employees with online access to resources anytime, anywhere n Reduce labor costs by allowing your employees to make benefit changes as a result of life changes or during

open enrollmentn Help to ensure tax and regulatory compliance via the creation of a HIPAA certificate and Employee Summary

report

Benefit Carrier ConnectionsADP customers have the unique ability to not only improve productivity in-house, but to improve administrative processes as they extend beyond walls of the HR department.

ADP takes full advantage of the Internet’s power to connect with other systems and entities such as payroll providers, managed care organizations, insurance carriers, third party administrators, COBRA vendors, and other internal or hosted systems. This powerful offering eliminates redundant data entry, improves data accuracy and lowers overall administrative costs.

The ADP Carrier Connection houses a robust library of interfaces for quickly establishing connections with other systems. If you need a connection that isn’t in the Connection Library, ADP can quickly meet this need.

ADP enables you to deliver electronic files on a regularly scheduled basis to the appropriate parties via secure drop box or FTP (optional: PGP encryption). Information can be sent as a change file or a full file.

Enrollment ToolsReduce labor costs by enabling your employees to make their own benefit elections during open enrollment or change their benefit elections when a life event occurs. You can also customize their open enrollment experience based on the needs of your employees and your organization.

COBRA Administration ADP COBRA enables you to lessen your risk of COBRA noncompliance. You no longer have to commit time, personnel and other valuable resources to maintain COBRA paperwork and understand its complex and challenging administrative procedures. COBRA notification services are provided to your employees and qualified beneficiaries that are identified by you and meet qualifying event requirements under COBRA.

ADP COBRA manages notice requirements, participant elections, premium payments and associated grace periods. In addition, ADP also provides HIPAA certificates of creditable coverage administration as it relates to COBRA participants.

Benefits ReportingUse ADP Workforce Now Comprehensive HR Services’ HRMS technology to access pre-defined report templates for employees and dependents. Administrators have access to standard reports based upon point-in-time data as well as analytical reports which give them an intelligent multidimensional view of HR and benefits data. An easy-to-use ad-hoc reporting tool is available for creating custom reports to help you with timely and accurate compliance, decision making, and forecasting.



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Flexible Spending Accounts (FSA) Administration (available at an additional fee)Flexible Spending Accounts (FSAs) enable eligible employees to pay for certain medical and dependent care expenses with pre-tax dollars. Contributions are deducted from participating employees’ paychecks each pay period before federal income and Social Security taxes are calculated. Then, as employees pay for eligible expenses, they are reimbursed from their FSA. As a result, employees’ income taxes are reduced, they get to take home more of their paychecks and they pay no taxes on the reimbursements.

ADP offers complete FSA administrative services which include:n Payroll integration - The plan is integrated with ADP’s payroll systems, so participant contributions are deducted

and deposited as part of our overall payroll processing service.n Enrollment support - ADP provides your company with standard enrollment and claims forms as well as

participant enrollment brochures and welcome materials for new participants.n Daily claims processing - Once a claim has been approved, the request for payment is processed the same

day.n Flexible payment options - Reimbursements may be paid by check, direct deposit into the participant’s account

or stored value card.n Quarterly participant statements - ADP provides quarterly participant account summary statements with

customizable messages.n Plan activity reports - ADP provides your company with summary account statements and annual forfeiture

reports.n Self service Web site - Both you and your participating employees can access pertinent account information via

the Web.

Commuter Benefits Administration (available at an additional fee)ADP offers administrative services to process pre-tax transit benefits. In addition to processing paper transit elections for transit passes and vouchers, where allowable, ADP offers an online commuter benefits service. ADP helps you implement your own qualified plan to meet specific employee needs, administer and support transportation and parking employee savings accounts for all employees who want one, including:n Automated payroll deductionsn Web access to ADP service and supportn Secure access to plan participant information


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401(k) Administration (available at an additional fee)One of today’s most valued employee benefits is a 401(k) plan. ADP offers a comprehensive defined contribution plan with diversified investment options, professional trustee services, comprehensive record keeping and up-to-the-minute employee communication. The ADP 401(k) plan is a comprehensive package from initial plan design and enrollment through investment options, recordkeeping and testing.

Features of the plan and its administrative services include:n Payroll integration - The plan is integrated with ADP’s payroll systems, so participant contributions are deducted

and deposited as part of our overall payroll processing service.n Enrollment materials and support - ADP provides customized enrollment materials to eligible employees and

on-site enrollment specialists where needed. Enrollment kits are available in English and Spanish.n Investment options - Choose from flexible investment options, from conservative to aggressive.n Participant communications - Participants have access to a toll-free interactive voice response system and

secure Web site where they can get account updates and access a variety of retirement planning tools and resources.

n Quarterly participant statements - Participants receive personalized quarterly statements showing account balances and transaction details.

n Plan activity reports - ADP provides your company with monthly reports summarizing all plan activity.

ADP Workforce Now Comprehensive Benefits Services (available at an additional fee)ADP Workforce Now Comprehensive Benefits Services provides you access to a dedicated benefits specialist and a full-featured Human Resources Management System (HRMS) with additional Benefits Administration Services. This solution provides you with the tools to manage your employees and the benefits you provide them. Detailed information regarding this full-featured benefits outsourcing tool is available upon request.


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Employee Relations

ADP Workforce Now Comprehensive Human Resources Management System (HRMS)Use the ADP Workforce Now Comprehensive HRMS to communicate information to your employees and managers. Customize the ADP Workforce Now Comprehensive HRMS to give it your own corporate look and feel by changing colors and adding your corporate logo. You can then add content that is valuable to you and your organization such as:n Company mission statementn News and announcementsn Company policies

Employee Self ServiceHaving employees do more themselves enables your administrators to focus on other strategic initiatives that are important to your company. If employees need help with any of these activities, detailed online help, task assistance and service center support is available. Employees are able to:n View their pay statements or W-2 informationn Change W-4 tax informationn Set up direct depositn Manage their 401(k) accountn Change their personal informationn Enroll in or change benefits information

Online Policy AcknowledgmentYou can have employees read and acknowledge policies that are important to your company. You can also track who has acknowledged each policy.

Employee HandbookUsing information provided by you, ADP provides your company with a customized employee handbook. This handbook communicates your company policies on subjects such as benefits eligibility, paid time off, dress code and other related subjects. The employee handbook helps ensure company-wide clarity and mutual understanding on subjects that are important to your company. The employee handbook is available online via the ADP Workforce Now Comprehensive HRMS.

Employee Service Center (ESC)The ADP ESC supplies service specialists to answer employee and manager questions including, but not limited to, self-service tools, your company’s policies, benefits enrollment and coverage and payroll deductions. To access these specialists, employees call a dedicated phone number and select from a menu. The service center is available during core business hours.

Welcome KitDuring the onsite kick-off meeting, your Relationship Manager distributes welcome kits to your employees. In addition, ADP supplies you with welcome kits for you to give new employees going forward. The welcome kit provides your employees with information about the services that are available, how to access them and where they can go if they have questions. This welcome kit is also available electronically via the ADP Workforce Now Comprehensive HRMS.

n Change HR information related to life events such as moving or having a baby

n View a company directoryn Use online tools such as retirement planners

or payroll calculators



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Employee Relations

Employee Assistance Program (EAP)The Life’s Solutions EAP provides confidential assistance for employees and their dependents that may be experiencing any of life’s personal challenges such as depression or anxiety, relationship issues, alcohol and substance abuse or financial difficulties. Confidential assessment and referral services are available by calling a toll-free hotline. Emergency and crisis assistance is available 24 hours a day, 7 days a week.

EAP services are provided in partnership with an extensive network of independent licensed mental health and financial advisors. These professionals are highly qualified and poised to help with a wide range of issues. Employees and their family members get three (3) free visits and will receive assistance with finding additional counseling if needed. All conversations are strictly confidential, as are records of treatment or follow-up assistance.

Employee PerksADP partners with Next Jump to provide employees with a wide range of national and local discounted goods and services such as:n Computers and other electronicsn Sporting event ticketsn Museum admissions and cultural eventsn Retail stores and automotive purchases or leasesn Entertainment such as movie tickets or concerts

ADP Real Estate Services Team (REST)ADP REST has over 50 years of combined real estate experience and is ready to assist your employees with:n Finding a new home and sale of a homen Assignment of a top real estate agentn Preferred mortgage ratesn Capped lender feesn Moving discountsn Full-time counselor to act as your advocate throughout the process


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Risk Management & Safety

ADP provides guidance regarding generally accepted loss prevention, workplace safety practices and guidance regarding staying compliant with Occupational Safety and Health Act (OSHA) regulations. ADP’s Risk and Safety Specialists monitor OSHA regulatory changes and send relevant updates to you.

Safety & Loss Prevention HotlineYou also get access to a toll-free Safety & Loss Prevention Hotline with specialists that provide:n OSHA consultation on industry standards and record keeping requirementsn Consultation for the control of occupational health hazards and workplace safety best practicesn Guidance on the development of health and safety programs

Pay-by-Pay® Workers’ Compensation Coverage (available at an additional fee)Managing Workers’ Compensation insurance can be a confusing process. Large up-front deposits are usually required. Premium payments can be underestimated, leading to large final audit payments – disrupting even the best-planned cash flow. If for some reason a payment is forgotten, the consequences can be significant – up to and including policy cancellation.

ADP helps you manage these challenges and eliminate the confusion with a comprehensive “Pay-by-Pay” Workers’ Compensation program delivered by ADP Insurance Services. Pay-by-Pay integrates payment of your Workers’ Compensation premiums into our regular payroll processing service. You submit your payroll data to ADP as usual; ADP calculates your Workers’ Compensation premium the same way we calculate payroll taxes and remits the premiums directly to your insurance carrier. Key benefits of the service include:

n Improved Cash Flow. Pay-by-Pay enables you to eliminate large, upfront premium deposits and spread premium payments over your existing payroll cycle.

n Reduced Administrative Burden. You no longer need to calculate premiums or write checks for Workers’ Compensation insurance. Premiums are deducted with other payroll charges and paid directly to your carrier.

n Increased Accuracy. Premiums are based on actual payroll, reducing the risk of late payment cancellation and minimizing final audit adjustments.

Over 60% of chief financial officers in one survey reported that each $1 invested in injury prevention returns $2 or more. Over 40 percent of chief financial officers cited productivity as the top benefit of an effective workplace safety program.

Chief Financial Officer Survey. Liberty Mutual Insurance Company



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Regulatory Compliance

Staying current with constantly changing laws and regulations, meeting strict government deadlines and avoiding costly fines and penalties can be an administrative burden for any company.

ADP helps you by:n Providing access to systems, experts and best practices necessary to establish and consistently administer

compliance in your organization.n Providing access to an ADP HR Specialists who offer guidance and consultation to minimize liabilities

within your organization. Your team of HR Specialists will be familiar with your organization, objectives and challenges. Having established a relationship with your HR Specialists allows you to quickly and confidentially address compliance challenges.

n Tracking changes to legislation and rules that can affect your business. This information is proactively communicated to you in a way that is easy to understand and act upon.

n Providing access to Compliance Alerts highlighting the latest HR developments to help you stay current with constantly changing laws and regulations.

n Providing access to an online HR Library that includes Alerts, Forms and Policies, a Knowledge Base with HR topics overviews and an HR encyclopedia.

The median compensatory award has increased 69%, to $326,640 from $175,000 in 2002, in the last 8 years and 12% of plaintiff verdicts reach seven figures. Some verdicts are far higher, with eight-figure awards being granted in 2008 in discrimination and whistle-blower cases.

Employment Practice Liability: Jury Award Trends and Statistics, 2008



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Separations

SeparationsWhen an employee is terminated from your company, ADP removes that employee from the payroll system on the termination effective date you specified. ADP also provides you with guidance and useful forms for employee terminations, exit interviews, return of company property, and more, to help ensure a smooth transition when separating from your company.

Expert HR GuidanceYour ADP HR Specialist offers assistance to your HR administrators for employee terminations. They provide HR best practice guidance to minimize liability and provide tips and best practices for the termination conversation with the employee.

COBRACOBRA qualified events that are entered in the ADP system will initiate COBRA services.

Unemployment Compensation ServicesADP’s Unemployment Compensation Services is an employee separation service that helps you manage the intricate and time consuming issues related to unemployment insurance. The service includes the processing of unemployment claims, coaching and counseling, status updates on any pending claim upon request, and unfavorable determinations review.

Unemployment Compensation Hearings and Appeals (available at an additional fee)ADP’s Unemployment Compensation Services can consult with employers on filing appeals, or will file appeals of adverse state agency determinations, bringing the matter before an Unemployment Administrative Law Judge, Hearing Officer, or Referee on the client’s behalf.

When the Unemployment Hearing is scheduled, ADP notifies the employer of the Hearing date and time, advise and prepare the employer on attendance, documentary evidence and which employer witnesses should attend.

ADP can also provide a professional representative to attend the hearing with the employer and to present the case during the actual proceeding. Representatives can examine and cross-examine witnesses, submit documents into evidence, and present arguments.

Additionally, ADP can file a written appeal to any hearing decision that is unfavorable to the employer. Most states have a Board of Review or Review Commission to accept written arguments based on point-of-law errors committed at the hearing.


Financial Review

Financial Review


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Financial Review

Pricing for additional Optional HR Services available upon request

n Drug Testing

n Background Checks

n Time & Attendance System

n Pay-by-Pay Workers’ Compensation

Core Services Per Employee Monthly Annually

Base Fee

Delivery Fee

HR Services Fee

Subtotal

Optional HR Services Per EventEmployee DevelopmentCustom On-Site Training $1,500 plus travel and expenses

n Flexible Spending Accounts (FSA)

n 401(k) Retirement Services

n Commuter Card Plan & Administration

n Benefits Administration Services


Getting S

tarted

Getting Started


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ADP’s commitment to World Class Service includes a thorough, well-planned approach to implementing ADP Workforce Now Comprehensive HR Services for your business. Our professional implementation organization will help ensure that the experienced ADP professionals assigned to your project will work closely with you, from start-up through production and ongoing service and support.

ADP recognizes that the value of our solution goes beyond features and functionality. That is why you can expect us to deliver a proven, efficient and effective implementation process, starting with the introduction of your ADP Implementation Professional, who will help ensure the success of your implementation.

ADP’s Project team (HR Business Practitioner and Implementation Team) is committed to work with your team to help ensure a smooth conversion to the ADP Workforce Now Comprehensive HR Services solution within the agreed-upon timelines, as measured against the project milestones set out for your success.

Upon successful completion of your implementation, your Implementation Professional will introduce you to our experienced and responsive Client Services team who will support you with ADP’s on-going World Class Service.

Implementation Overview

Implementation Overview

Conversion Validation ProductionEmployee/ Manager Staff Service Launch

ConfigurationAnalysisProject Start Up Kickoff• Complete

Welcome Call

• Conduct kickoff meeting

• Review Scope of Services

• Analysis Review

• Enroll in technology solutions training

• Conduct analysis meeting

• Collect setup information and data

• Convert setup information and data

• Complete technology solutions training

• Validate solution

• Go live!

• Transition to Technology Service Center

• Introduction to Employee Service Center

• Virtual training to introduce your employees to the Self Service Portal

• Self Service launch

• Complete solution setup

Billing Cycle Overview & Example DatesFirst Bill Sent to Client

First Bill Due & Second Bill Sent to Client

Chargeable Services Begin

Client Implementation Begins

Client Services Agreement Signed

January 15th February 15thDecember 1stNovember 15thOctober 20th



CHR(100) - 07062011

Supported Operating Systems and BrowsersThe following browsers are supported for each operating system.

Note: Pop-up and cookie-blocking software must be disabled. If firewall software is used, permit inbound and outbound traffic on port 443.

Windows XP

Windows Vista

Windows 7/32 bit

Windows 7/64 bit

Macintosh Snow Leopard 10.6

Internet Explorer 6 Internet Explorer 7 Internet Explorer 8 Firefox 3.6

Workstation Requirementsn 1 GB of RAMn 500 MHz processor or higher (800 MHz for Microsoft® Windows® Vista®)

Video Requirementsn Super VGA (1024 x 768) or higher resolution video adapter and monitor

n Minimum 256 colors

Disk Space Requirementsn 1.5 GB

Minimum Bandwidth RequirementsThe following minimum bandwidth requirements are generally available from cable/DSL providers. Failure to maintain these bandwidths during payroll processing may result in slower response times:

n 0-500 employees requires 512 Kbps.

n Over 500 employees requires 1024 Kbps.

Third Party Plug-insn Adobe® Reader® 7.08 for printing guides, Payroll Preview reports and manual checks. You can download this

software free of charge from the Adobe web site (www.adobe.com).

System RequirementsComprehensive HR Services


CHR(100) - 07062011

Additional RequirementsPlatform Maximum

n Maximum 15,000 employees (including active and terminated) per client regardless of the number of company codes

Printing Manual ChecksActiveX Controls must be enabled to print manual checks. You also need a printer specifically designed for Magnetic Ink Character Recognition (MICR) printing. You cannot use a standard laser printer with MICR toner.

Self-Service

n Minimum 56K modem connection

n Pentium™ 330 processor

n 64 MB of RAM

Virtual Classroom Training

n 16-bit sound card

n 128 MB of RAM

n 100 MB disk space

n Adobe® Flash® Player

n Sun™ Java™ version 5 (build 1.5) or higher

n Outbound traffic permitted on port 1709

n Connection for headset/microphone (ADP provides headset)

n Microsoft Windows XP, Windows 2000, or Windows Vista operating system

n Internet Explorer® 7 browser or later

Exporting Paydata BatchesMicrosoft Excel® is required to use the Paydata Grid Export utility to export a paydata batch to your desktop and enter paydata via a spreadsheet.

System Requirements

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