Accommodation & Hospitality Services Intake 2013 Briefing Shhhh, Mobile phones off please How many...

Accommodation & Hospitality Services

Intake 2013 Briefing

Shhhh, Mobile phones off please

How many cleaning hours have we used this summer?

18529 (approx) !!!-How many rooms is that???

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Agenda

• Summer Feedback • Student feedback 2012/13

• Change • Operations

• Environment• Health and safety

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“Clean and comfortable accommodation”

Feed back from our guests

“I thought the quality was great, considering the fantastically reasonable price. I would certainly recommend to friends and family wanted a short”

“The place is very clean”.

“The room was part of the University's student accommodation but it was spacious and clean - better than some hotels I've stayed in! “

“The staff were friendly and helpful. The room was clean and spacious. Location was quiet”

“Clean room with good facility”! Booking,com

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Feedback From You

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What day of the week is it?

1 2 3 4 5

2%

80%

14%

2%2%

1. Monday

2. Tuesday

3. Wednesday

4. Thursday

5. Friday

5

I had all the information needed to do my job well this summer

1 2 3 4 5

20%

45%

6%8%

22%

1. Always

2. Most of the time

3. Sometimes

4. Rarely

5. Never

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I felt summer was well planned

1 2

46%

54%1. Yes

2. No

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I have felt like part of the team?

1 2 3 4 5

20%

24%

6%

12%

39%1. Always

2. Most of the time

3. Sometimes

4. Rarely

5. Never

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The daily work I received was fair for the hours I worked

1 2 3 4 5

7%

39%

22%

11%

20%

1. Always

2. Most of the time

3. Sometimes

4. Rarely

5. Never

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Did you enjoy the summer party?

1 2 3

64%

30%

6%

1. Yes

2. No

3. Did not attend

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Any comments / Questions about the Summer?


Looking forward to the arrival of our new students

What did the students of 2012/13 say about us when they left?

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Looking forward to the arrival of our new students

What did the students of 2012/13 say about us when they left?

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Change for 2013/2014?

There will be no Commercial Business until June 2014

How does this effect you?

No weekend working until June 2014


Service Levels

•Marlborough, Solsbury, Woodland, Polden

•Westwood, Brendon & Norwood

•Eastwood, Osborne, Lodge

What is the SLA for waste and recycling removal?

How we will achieve all our SLA’s ?

How do our students know that we have cleaned their areas?

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Other student services:

Laundrette

Catered accommodation

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Accommodation & Hospitality ServicesAccommod

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2013Avg

weight of bag/Crate

(Lbs)

No of Bags

Total Weight

(Lbs)

Total Weight

(Kg)

Total Weight (Tonne)

Metals 14 82 1,148 522 0.522

Cutlery 56 13 728 331 0.331

Plastics 10 49 490 223 0.223

Crockery 70 56 3,920 1,782 1.782

Wood 24 3 72 33 0.033

Glassware 56 40 2,240 1,018 1.018

WEEE 21 43 903 410 0.410

Books 102 46 0.046

BHF Bags 158 1,590 723 0.723

Clothing Banks 0 0 0.000

2013 Total Weight 11,193 5,088 5.088

Zero Waste totals 2013


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Reg fuse

Student switch off

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Health & safety reminders

Fire awareness

Visual Inspections

Key Procedure

Child Protection

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Questions regarding Student Intake???

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Questions regarding Student Intake???

Have you all heard about the Christmas break??

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FEEDBACK

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How interesting have you found this briefing?

1. Very Interesting

2. Fairly Interesting

3. Not Very Interesting

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How Informative have you found this briefing?

1. Very Informative

2. Fairly Informative

3. Not Very Informative

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Was the information presented clearly?

1. Yes

2. No

3. Most of the time

4. Some of the time

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Did you understand all that was discussed?

1. Yes

2. No

3. Most of the time

4. Some of the time

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Was the information relevant to you?

1. Yes

2. No

3. Most of the time

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