Accommodation & Hospitality Services
Intake 2013 Briefing
Shhhh, Mobile phones off please
How many cleaning hours have we used this summer?
18529 (approx) !!!-How many rooms is that???
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Accommodation & Hospitality Services
Agenda
• Summer Feedback • Student feedback 2012/13
• Change • Operations
• Environment• Health and safety
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Accommodation & Hospitality Services
“Clean and comfortable accommodation”
Feed back from our guests
“I thought the quality was great, considering the fantastically reasonable price. I would certainly recommend to friends and family wanted a short”
“The place is very clean”.
“The room was part of the University's student accommodation but it was spacious and clean - better than some hotels I've stayed in! “
“The staff were friendly and helpful. The room was clean and spacious. Location was quiet”
“Clean room with good facility”! Booking,com
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What day of the week is it?
1 2 3 4 5
2%
80%
14%
2%2%
1. Monday
2. Tuesday
3. Wednesday
4. Thursday
5. Friday
5
I had all the information needed to do my job well this summer
1 2 3 4 5
20%
45%
6%8%
22%
1. Always
2. Most of the time
3. Sometimes
4. Rarely
5. Never
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I have felt like part of the team?
1 2 3 4 5
20%
24%
6%
12%
39%1. Always
2. Most of the time
3. Sometimes
4. Rarely
5. Never
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The daily work I received was fair for the hours I worked
1 2 3 4 5
7%
39%
22%
11%
20%
1. Always
2. Most of the time
3. Sometimes
4. Rarely
5. Never
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Accommodation & Hospitality Services
Looking forward to the arrival of our new students
What did the students of 2012/13 say about us when they left?
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Accommodation & Hospitality Services
Looking forward to the arrival of our new students
What did the students of 2012/13 say about us when they left?
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Accommodation & Hospitality Services
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Change for 2013/2014?
There will be no Commercial Business until June 2014
How does this effect you?
No weekend working until June 2014
Accommodation & Hospitality Services
Service Levels
•Marlborough, Solsbury, Woodland, Polden
•Westwood, Brendon & Norwood
•Eastwood, Osborne, Lodge
What is the SLA for waste and recycling removal?
How we will achieve all our SLA’s ?
How do our students know that we have cleaned their areas?
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Accommodation & Hospitality ServicesAccommod
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2013Avg
weight of bag/Crate
(Lbs)
No of Bags
Total Weight
(Lbs)
Total Weight
(Kg)
Total Weight (Tonne)
Metals 14 82 1,148 522 0.522
Cutlery 56 13 728 331 0.331
Plastics 10 49 490 223 0.223
Crockery 70 56 3,920 1,782 1.782
Wood 24 3 72 33 0.033
Glassware 56 40 2,240 1,018 1.018
WEEE 21 43 903 410 0.410
Books 102 46 0.046
BHF Bags 158 1,590 723 0.723
Clothing Banks 0 0 0.000
2013 Total Weight 11,193 5,088 5.088
Zero Waste totals 2013
Accommodation & Hospitality Services
Health & safety reminders
Fire awareness
Visual Inspections
Key Procedure
Child Protection
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Accommodation & Hospitality Services
Questions regarding Student Intake???
Have you all heard about the Christmas break??
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How interesting have you found this briefing?
1. Very Interesting
2. Fairly Interesting
3. Not Very Interesting
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How Informative have you found this briefing?
1. Very Informative
2. Fairly Informative
3. Not Very Informative
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