ABOUT YOUR INFINEA mPOSASSEMBLY

INFINEA® mPOS

QUICK START GUIDE

Lightning Connector

Audio Jack Port

Volume Buttons

USB Port & Charging Contacts

BACK PANEL

FRONT PANEL MENU NAVIGATIONTo Use the Barcode Scanner:

1. Point Infinea mPOS with the Barcode scanner toward the barcode.

2. Press Scan button.

To Use the Smart Card Reader:

1. Position the smart card with the gold contacts face up.

2. Insert the card into the ICC card reader slot in a smooth, continuous motion until it seats firmly.

3. Provide the Infinea mPOS to the customer for PIN entry.

4. Remove the card when the display indicates the transaction is completed.

To Use the Contactless Card Reader:

1. Place the RFID tag/card over the receiver/transmitter as indicated by the RFID label on the front of the mPOS unit.

2. Press the reading RFID card button on the application. The data will be sent from Infinea mPOS reader to the IOS Device.

To Use the Magnetic Stripe Reader:

1. Position a magnetic card with the stripe face down.

2. Insert the card into the MS card reader slot and then quickly swipe it through.

3. Provide Infinea mPOS to the customer for signature or PIN entry.

USING THE INFINEA MPOS

Keypad

Magnetic Stripe Reader (MSR)

Display

Smart Card Reader (SCR)

Scan Button

1. Slide the top section of the Infinea mPOS back cover up and then tilt it back to open, as shown in the figure below.

2. Insert the iPhone with the screen oriented away from the keypad on the Infinea mPOS unit.

3. Tilt the back cover up and slide it back down into place to close the unit.

The following keypad buttons are used to access and navigate through the various screens and menu options:

BUTTON DESCRIPTION

POWER Powers on the Infinea mPOS unit.

SYSTEM MODE

Enters System Mode from home screen.

UP Moves up through a list one option at a time.

DOWN Moves down through a list one option at a time.

OK Selects the active option

CLEAR Returns to previous level or exit the service mode

info hardwaresettings

system modeinfo version

Please visit our website at ipcmobile.com, or contact your Infinite Peripherals (IPC) account representative, for additional information about our current and future product accessory offerings.

ACCESSORIES

Mobility Sales/Technical Center Infinite Peripherals, Inc. 17681 Mitchell NIrvine, CA 92614Toll-Free: (866) 278-7860 Office: (949) 222-0300

Headquarters/Main Warehouse Infinite Peripherals, Inc. 2312 Touhy Ave.Elk Grove Village, IL 60004 Toll-Free: (800) 278-7860 Office: (847) 818-1260Fax: (847) 818-1287

Technical Support Infinite Peripherals, Inc. 17681 Mitchell NIrvine, CA 92614Toll-Free: (866) 278-7860 Office: (949) 222-0300

Emailinfo@ipcmobile.com

Websiteipcmobile.com

•

Note: Box contents and part numbers may vary based on order configuration.

Infinite Peripherals does not warrant, and is not responsible for, any damage to the Infinea mPOS (“Product”) as a result of liquid or solid particle intrusion into the Product or damage caused by dropping the Product. If a material or workmanship defect arises with regard to any Product, and a valid claim is received within the Warranty Period, Infinite Peripherals (at its sole discretion) will (1) repair the Product using new or refurbished parts or (2) replace the Product with a new or refurbished Product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

QSG-10007 Rev. B

WARNINGS & CAUTIONSPlease observe the following precautions:• This device is intended for indoor use

only. Keep away from direct sunlight andrain.

• To prevent risk of shock or damage, donot use while wet or while located directlynext to water sources.

• Avoid exposing the Infinea mPOS toexcessive heat. Keep the device awayfrom heat radiating equipment, openflame, and so on.

• Do not clean the device using causticchemicals or oils.

• Do not use the device near electricalappliances or during electrical storms.

• Do not attempt to open the Infinea mPOSdevice. Attempting to disassemble anSRED encrypted Infinea mPOS device willrender the unit unusable and may impactyour warranty.

• Use of this device may require PINCode entry during some transactions.Cardholders should be advised to keepthe device close to them to during PINcode entry to prevent others around themfrom obtaining their information.

• Selecting certain options or keys inService Mode or Application DownloadMode may render the device unusableand require the device to be sent back toIPC or an authorized service center forreactivation.

ADDITIONAL INFORMATIONPlease contact your Infinite Peripherals sales representative for technical specifications and additional product documentation.

WARRANTY

TROUBLESHOOTING

PRODUCT RETURNSVist our online support center at https://ipcmobile.com/support/rma. Use the link provided to create an account and gain access to our Knowledge Base and online support services. Through our online support center, you’ll be able to download files, open a Support Ticket, manage your RMAs, view your account Profile and subscribe to Alerts.

To Request a RMA:

1. Create a user account in the RMA Support Portal at https://ipcmobile.com/support/rma.

2. Login to your user account and click CreateRMA Request.

3. Read the instructions provided and complete the online request form.

4. Note the assigned RMA number and write itclearly on your shipping carton.

5. Ship your equipment back to us at the addressprovided.

• When the Infinea mPOS battery is fullydischarged and enters the Tamper Detectmode, the unit may only be reactivated at IPCor an authorized service facility.

IMPORTANT: Use of the device under improper conditions could cause personal injury and/or damage to the device and may void the warranty.

Specifications subject to change without notice. Infinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea, Infinea Tab and Infinea Omni are trademarks of Infinite Peripherals, Inc. All other trademarks are the property of their respective owners.

Blank display• mPOS battery is too low• mPOS is not powered on by the software

Keypad does not respond• mPOS battery is too low• mPOS is not powered on by the software• Faulty keypad

Infinea mPOS won’t connect to the iOS device• iOS device is not making proper contact with

the Infinea mPOS

Infinea mPOS connects, but won’t accept payment• The card could not be read• Device is in a tampered state

No data/partial data is returned when card is swiped/inserted• Card incorrectly swiped/inserted• Magnetic stripe/smart card is unreadable• Faulty read head• Secured head reader requires decryption

of encrypted data• Device is in a tampered state

No RFID/partial RFID data being returned during reading• Unreadable RFID tag/card• Card inserted incorrectly• Faulty RFID reader• Software decoding incorrectly• Infinea mPOS battery is too low

Unable to read certain RFID Tags/Cards• RFID type is not compatible• RFID type is not supported

Scanner does not operate• Faulty scan engine

No data/partial data returned when barcode is scanned• Barcode is unreadable• Software decoded incorrectly• Faulty scan engine

Unable to perform multi-scanning• Multi-scan mode not enabled• Software does not support multi-scans

No audible beep when barcode is scanned• Sound mode not enabled

Unable to scan certain barcodes symbols• Barcode type is not enabled• Barcode type is not supported