THE

21st

CENTURY BANKING

Submitted by :Abhishek SasanMBA (IT Br.)500901515

What is ‘Banking ‘ ?

Engaging in business of keeping money for savings , Checking accounts for exchange orIssuing or withdrawing loans.

An Financial institution licensed by government .

What is BankingTechnology ?

Use of Sophisticated Information and communication Technologies with Computer Science to offer better Services to it’s Customer’s in a secured , reliable andAffordable manner .

Banking technology also subsumes activity of using Computer newly built algorithms in unraveling the patterns of customer behavior by flipping in detailsIf customers , like , transactions .

BankingTechnology

Constituents of Banking Technology

InformationTechnology

Computer Science

Comm.Technology

Marketing science

Types of banking

Banking

Mobile banking I-banking

• M commerce(Mobiletop-up , SBI LIP)

• Enquiry services • Request services

• Transferring funds(Using NEFT)

• Online Air –Ticketing• Utility bill payments• Online share trading

• Fee payments to insti-tutes such as IIT’s.

ATM Services

• SBI ATM-cum-Debit Card

• SBI Credit Card

Mobile Banking & it’s Pro

• Available on java enabled handsets

• Also available on SMS / GPRS / WAP on non-java handsets with GPRS connection

• SBI came up with a conclusion 79% customers do not transact through M-banking • SBI again Renovated this conclusion 21% customers transacting through M-banking , customers age ranging b/w 18-24 i.e., youth

Online in future

Offline file

now

TECHNOLOGY INITIATIVES : Process – MOBILE BASED

7

Application Host- Vendor’s

WIRELESS

BC’s mobil

e phon

e

CUSTOMER

MOBILE PHONE

security checks: Mobile number & Security PIN Low cost entry for all

CURRENT STATUS

SBI Core banking

SBI Gateway

I-banking • Request for opening new account closing a/c , issuing cheque book

• Inter Bank Transfers

• Credit PPF a/c across Branches

• Online purchases

• ez-trade@sbi

• Online applications for IPO

Internet Banking & it’s pro

I-banking

e-paymente-rail

e-taxez-trade@sbi

KIOSK HOST

SBI’s GATEWAY

SBI COREBANKING

SBI BRANCHES

SBI BRANCHES

SBI BRANCHES

PC INTERNET KIOSK

BC

CUSTOMER

FINGER

DATA

VALIDATION

Process : PC- KIOSK internet based

internet

Networking service enhancing the customers convenience

Used to obtain cash payments by cheque, banker’s cheque & DD etc., A CBS branch is like a Sales & Service Delivery

Center. Back office processes/activities are handled through technology at a site, called Data Center.

CBS “BACKBONE”of I-banking

Ez-trade

E-tax E-payment

• Amalgation of savings Demats,online trading accounts • Provides a secured possible to all online stocks.

• Direct Taxes

• CBEC

• Customs

• State Govt. Taxes

• Indirect Taxes

• Online – pay• Auto - pay

SBI Online Services

Online Car

loans

Online Educ. Loan

Online Demat

Online SME

Loans

• No need to pay advance EMI

• Operationally any customer can be issued a Loan at home or office through SBI’s I-banking

SBI at the “Forefront”

ATM Services

• With over 12,000 ATMs in India , SBI provides the largest network and is continuing to expand fast

• Includes ATMs of associate banks( namely : - SBP , SBS , SBB , SBM)

Cards Accepted at

SBI ATMs

SBI ATM cum

Debit Card All debit/credit

Cards

Cards issued

by other

banks

ATM BASED-PROCESS (Tech.)Customer registers for service

Billdesk aggregatesRegistration inform.Billdesk gives data for validationNext bill onwardsCollects data

Bill amount and Data shown toCustomer on ATM

Customer makes payment at ATM

Forms available at SBI branchesATM locations

Billdesk does all Checks and provides data formats

Billdesk does reconcilation and provides payments

SERVICE PROCESS

WAY FORWARD : VISION - MARCH 2012

No. of unbanked villages to be covered : 1 lakh

No. of rural branches to go up to 10,000

No. of ATMs in rural areas to go up to 6,000

Focussed shift towards mobile banking, internet banking & kiosk banking platforms.

INITIATIVES IN NORTH EAST

NORTH -EAST

No. of rural/semi urban branches : 409

No. of ATMs : 151 Rural : 40 Semi urban : 111

No. of RTGS enabled branches : 484

Business Facilitators : 76

Cumulative position at end of the quarter (Dec08)

LATEST ANNOUCEMENT NEWS• SBI has been adjudged as the Best Bank 2009 by Business India Group( AUG ’ 09 ’ )

• SBI ranked as No. 1 in the 4P B & M & ICMR Survey on “ INDIA’S BEST MARKETED BANKS : August-2009