A Practical Guide to Cynefin

DIANE ZAJAC-WOODIE & DOC NORTON // OCTOBER 2016

Presented at #lascot16

A PRACTICAL GUIDE TO CYNEFIN


DECISION MAKING


MOST DIFFICULT DECISION THIS WEEK


STARTING A DISTILLERY


HIPSTER


DECISION MAPPING


DECISIONS TO MAKE YEARLY

Mission

Critical? Someone knows

but I don’t? Interesting? Risky?

Frightening?


DECISIONS TO MAKE MONTHLY

Near Future?Operational

Needs? Challenging? Things To Try?


DECISIONS TO MAKE DAILY

Variable Work?Who You Gonna

Call? Routine Work? Incidents?


DECISIONS TO MAKE ATYPICALLY

Unexpected?Distractions?

Exciting? Emergency?


– GEORGE BOX

“Essentially, all models are wrong, but some are useful.”


MAPPING YOUR DECISIONS

EVERYBODY KNOWS

NEED AN EXPERT

SOLUTION EMERGENT

OUT OF CONTROL


MAPPING YOUR DECISIONS

EVERYBODY KNOWS

NEED AN EXPERT

SOLUTION EMERGENT

OUT OF CONTROL

Use a different color stickie.

Write down a few adjectives that describe this corner.


CYNEFIN

EVERYBODY KNOWS

NEED AN EXPERT

SOLUTION EMERGENT

OUT OF CONTROL

Sensemaking Framework


CYNEFIN

EVERYBODY KNOWS

NEED AN EXPERT

SOLUTION EMERGENT

OUT OF CONTROL

Sensemaking Framework

OBVIOUS

COMPLICATEDCOMPLEX

CHAOTIC


CYNEFIN

OBVIOUS

COMPLICATEDCOMPLEX

CHAOTIC


CYNEFIN

OBVIOUS

COMPLICATEDCOMPLEX

CHAOTIC

What kind of organizational structure do you want to have in each domain?

ORG STRUCTURECentral Distributed


CYNEFIN

OBVIOUS

COMPLICATEDCOMPLEX

CHAOTIC

What kind of leader do you want to have (or be) in each domain?

AUTHORITYCommand Facilitation


CYNEFIN & LEADERSHIP

OBVIOUS

COMPLICATEDCOMPLEX

CHAOTICCoordination

CollaborationFacilitation

Command


LEADERSHIP / ORG STRUCTURE

Central Distributed

Command FacilitationORG STRUCTURE

AUTHORITY

OBVIOUS COMPLI-CATED COMPLEXCHAOTIC


CYNEFIN

OBVIOUS

COMPLICATEDCOMPLEX

CHAOTIC

What motivates in each domain?

MOTIVATIONExtrinsic Intrinsic


GAMES FOR FUN


REWARDS FOR SUCCESS


REWARDS TAKEN AWAY


FINANCIAL INCENTIVES


CHOICE INCENTIVES


MOTIVATION

IntrinsicMOTIVATION


Extrinsic


ORGANIZATIONAL PATTERNS

Extrinsic IntrinsicMOTIVATION


Central Distributed

Command FacilitationORG STRUCTURE

AUTHORITY


A TIME WHEN THINGS DIDN’T GO WELL


●What domain were you in? ●What leadership styles

were in use? ●How were decisions being

made?

A TIME WHEN THINGS DIDN’T GO WELL

Had you applied what you n ow k n ow a b o u t t h e domain, how might it have turned out?


RESOURCES

END OF DAY 1

https://hbr.org/2007/11/a-leaders-framework-for-decision-making

https://hbr.org/2007/11/a-leaders-framework-for-decision-making


RESOURCES

“Drive” by Daniel Pink - http://amzn.to/1LWkKhI

“Start with Why” by Simon Sinek - http://amzn.to/1LWpXG1

“Connected” by Nicholas Christakis - http://amzn.to/1LWqsjq

“Out of the Crisis” by W. Edwards Deming - http://amzn.to/1M0wKC9

“The Connected Company” by Dave Gray - http://amzn.to/1O5NtpQ

“Collaboration” by Morten Hansen - http://amzn.to/1M0wYZX

“Turn the Ship Around” by L. David Marquet - http://amzn.to/1M0x6Zy

“The Wisdom of Crowds” by James Surowiecki - http://amzn.to/1M0yGus

“Exponential Organizations” by Salim Ismail - http://amzn.to/1O5PJNQ

“Team of Teams” by General Stanley McChrystal - http://amzn.to/1M0yRFZ

Job Characteristic Theory - https://en.wikipedia.org/wiki/Job_characteristic_theory

Expectancy Theory - https://en.wikipedia.org/wiki/Expectancy_theory

ERG Theory - https://en.wikipedia.org/wiki/ERG_theory

Dual-Factor Theory - https://en.wikipedia.org/wiki/Two-factor_theory

Theory X&Y - https://en.wikipedia.org/wiki/Theory_X_and_Theory_Y

Deming’s Key principles - https://en.wikipedia.org/wiki/W._Edwards_Deming#Key_principles Self-determination Theory - https://en.wikipedia.org/wiki/Self-determination_theory

Dunker's Candle Problem - https://en.wikipedia.org/wiki/Candle_problem

Candle Problem for Groups - https://www.uis.no/getfile.php/Forskning/Bilder/09%20%C3%98konomi/Torsvik%20candle-incentiv.pdf

Why Incentive Plans (rewards) Cannot Work - https://hbr.org/1993/09/why-incentive-plans-cannot-work Lepper, Greene, Nisbett on the “Overjustification” Hypothesis - http://courses.umass.edu/psyc360/lepper%20greene%20nisbett.pdf

NASA Apollo program - http://history.nasa.gov/Apollomon/Apollo.html

How Diversity Makes Us Smarter - http://www.scientificamerican.com/article/how-diversity-makes-us-smarter/

Characteristics of Knowledge Work - http://www.whatsbestnext.com/2012/02/6-characteristics-of-knowledge-work/

Drucker on Knowledge Workers - http://www.forschungsnetzwerk.at/downloadpub/knowledge_workers_the_biggest_challenge.pdf

THANK YOU!

DIANE ZAJAC-WOODIE [email protected] @AGILESQUIRREL

DOC NORTON [email protected] @DOCONDEV


Presented at #lascot16

A PRACTICAL GUIDE TO CYNEFIN

A Practical Guide to Cynefin

Leadership & Management

Transcript of A Practical Guide to Cynefin