9. Voluntary Report Nusaresearch - MRT

Report date: December 2013

Creator: Nusaresearch team

Respondents’ Viewpoint on

MRT Project in JakartaResearch time: 11.11.2013 – 11.30.2013

Based on Nusaresearch’s panelist

A. Executive summary

[1] Traffic congestion is the most worrying social problem in Jakarta

More than 90% of 354 respondents (who lived in Jakarta) choose Traffic Congestion as the most worrying social

problem. The next following problems are Floods (70.3%), Public transportation services / availability (69.2%), Air

pollution (63.0%), and Crime (62.4%).

Others problem include public safety, poverty, clean water supply, health, education, telecommunication & internet

network, and electricity supply.

[2] One of the effective solution to reduce Jakarta’s traffic congestion is by restricting theusage of personal vehicle

There are 65.8% of 354 respondents (who lived in Jakarta) said that by restricting the usage of personal vehicle

(motorcycle / car) is the effective solution to lessen the traffic congestion. Then following by increasing the number of

public transportation and prohibition the illegal parking with 61.3% and 52.3% respectively.

Others solution include Busway corridor addition, road widening, restrictions on freight cars/truck, etc.

[3] The main contribution which respondents could pick out is choosing publictransportation for travelling in the city

There are 80.2% of 354 respondents who choose to take public transportation to help Government to lessen traffic

congestion. Then the following contributions are not to use Busway special lane when driving own private vehicle

(58.5%), and not doing illegal parking (55.9%).


[4] Respondents who lived in Jakarta most frequently used Transcity Bus (Busway /Transjakarta)

Transcity Bus (eg: Busway / Transjakarta) is the most public transportation frequently used by 354 respondents (48.3%).

The next options are by Half-sized Metromini / Kopaja (11.6%), Train (eg: Jabodetabek Commuter Railway) (11.0%),

Public full-sized city bus (7.3%), Bemo / mikrolet (pickup sized mikrolet) (6.5%).

[5] Respondents knowledge toward the MRT project

• More than 50% of 354 respondents are somewhat familiar with the MRT project, and only 0.3% of 354 respondents

very unfamiliar with the MRT project.

• There are 8 out of 10 people thinks that MRT is a public transportation that is able to carry way more passengers in

one time. And only 4 out of 10 people thinks that MRT is a transportation with automatic ticket / token payment

(machine-based operation).

• More than 70% of 353 respondents have ever accessed / received information about MRT from internet. Then

following by advertisements on electronic media (eg: TV, Radio) and Newspaper with 54.7% and 44.5%

respectively.

[6] Most respondents are very interested toward The MRT Project

There are 61.2% of 353 respondents very interested toward the MRT project that being constructed in a number of roads

in Jakarta. And only 1.4% of 353 respondents somewhat uninterested about it.


[7] MRT’s potential in the future

More than 50% of 308 respondents strongly agree with statement that “MRT can lessen environment impact of air

pollution and CO2 emission significantly”. And only 43.5% of 308 respondents strongly agree with statement that “MRT

can improve the urban environment with its contribution in reducing the negative environmental impacts generated by

other public transport”.

[8] Most respondents hope that MRT can guarantee the timely operational schedule

There are 67.9% of 308 respondents hope that MRT can guarantee the timely operational schedule. And only 31.2% of

308 respondents hope that MRT can guarantee the cleanliness.

[9] Respondents opinion about MRT’s fare

There are 45.5% of 308 respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare. And only 2.6% of 308

respondents willing to spent above IDR 23.000.

[10] Most respondents are very likely to use MRT in the future

There are 61% of 308 respondents very likely to use MRT in the future. And only 1% of 308 respondents very unlikely.

B. Research information

Research method : Quantitative research (Online Survey)

Timing : 11.11.2013 – 11.30.2013

Sample size : 354

Research area : Jakarta (Indonesia)

Target : Male & Female aged 17 years old and over; and mostly

used public transportation or private transportation in daily

life.

Research objectives : Find out the viewpoint of Jakarta’s

residents toward the MRT project in Jakarta

Sampling method : Internet Sampling (Nusaresearch panel)

C. Research findings

Part 1.

Respondents’ viewpoint on main problem in Jakarta

Part 2.

Respondents’ opinion about The MRT Project

1. Main Problems in Jakarta

More than 90% of 354 respondents (who lived in Jakarta) choose Traffic Congestion as the most worrying social problem. The next

following problems are Floods (70.3%), Public transportation services / availability (69.2%), Air pollution (63.0%), and Crime (62.4%).

Others problem include public safety, poverty, clean water supply, health, education, telecommunication & internet network, and

electricity supply.

Traffic Congestion is the most worrying social problem in Jakarta

[Figure 1] Main Problems in Jakarta

Q. In your opinion, what is the main social problem in Jakarta that you think is the most worrying? [MA] Based n=354

96.6

70.3

69.2

63.0

62.4

45.5

38.7

28.5

22.9

18.1

9.9

9.6

0.3

0.0 20.0 40.0 60.0 80.0 100.0

Traffic Congestion

Floods

Public transportation services / availability

Air pollution

Crime

Public Safety

Poverty

Clean water supply

Health

Education

Telecommunication and internet network

Electricity supply

Others

Unit : %

2. The Top Five Effective Solutions to Lessen The

Severe Traffic Congestion in Jakarta

There are 65.8% of 354 respondents (who lived in Jakarta) said that by restricting the usage of personal vehicle (motorcycle / car) is the

effective solution to lessen the traffic congestion. Then following by increasing the number of public transportation and prohibition the

illegal parking with 61.3% and 52.3% respectively.

Others solution include busway corridor addition, road widening, restrictions on freight cars/truck, etc.

Restricting the usage of personal vehicle (motorcycle / car) is the effective

solution

[Figure 2] The Top Five Effective Solutions

Q. What do you think is the most effective solution to lessen the severe traffic congestion in Jakarta? [MA] Based n=354 Unit : %

Restrict the use of apersonal vehicle

(motorcycle / car)

Increasing the numberof public transportation

that can increase thenumber/capacity of

passengers significantly

Prohibition toplace/park the vehicleon the sidewalk (illegal

parking)

Controlling the StreetVendors orderly

Repair damaged roads

Percentage 65.8 61.3 52.3 43.2 28

0.0

20.0

40.0

60.0

80.0

100.0

3. Respondents Contribution

There are 80.2% of 354 respondents who choose to take public transportation to help Government to lessen traffic congestion. Then the

following contributions are not to use Busway special lane when driving own private vehicle (58.5%), and not doing illegal parking

(55.9%).

The main contribution which respondents could pick out is choosing public

transportation for travelling in the city

[Figure 3] Respondents Contributions

Q. What are your contributions to help Government to lessen severe traffic congestion in Jakarta? [MA] Based n=354 Unit : %

80.2

58.5 55.9 55.4

47.2

63.3

0.0

20.0

40.0

60.0

80.0

100.0

Choose to takepublic

transportation fortraveling in the city

Not to use Buswayspecial lane when

driving own privatevehicle.

Not to place/parkthe personal vehicle

on the side walk(illegal parking)

Try to restrict theuse of personal

vehicle (car,motorcycle)

Waiting for publictransportation (eg.

Bus) at the bus stopsthat are provided

Others

4. The Top Five Public Transportations in Jakarta

From 80.2% of 354 respondents who choose to take public transportation, Transcity Bus (eg: Busway / Transjakarta) is the most

public transportation frequently used by respondents (48.3%). The next options are by Half-sized Metromini / Kopaja (11.6%), Train

(eg: Jabodetabek Commuter Railway) (11.0%), Public full-sized city bus (7.3%), Bemo / mikrolet (pickup sized mikrolet) (6.5%).

Respondents who lived in Jakarta most frequently used Transcity Bus (Busway /

Transjakarta)

[Figure 4] The Top Five Public Transportations

Q. What kind of public transportation in Jakarta do you take most frequently? [SA] Based n=354 Unit : %

48.3

11.6 11.07.3 6.5

15.3

0.0

20.0

40.0

60.0

Transcity Bus (eg:busway/Transjakarta

Bus Rapid transitsystem)

Half sizedMetromini/Kopaja

Train (eg:Jabodetabek

Commuter railway)

Public full-sized citybus

Bemo / mikrolet(pickup sized

mikrolet)

Others

C. Research findings

Part 1.

Respondents’ viewpoint on main problem in Jakarta

Part 2.

Respondents’ opinion about The MRT Project

1. Respondents Knowledge Toward The MRT Project

More than 50% of 354 respondents are somewhat familiar with the MRT project, and only 0.3% of 354 respondents very unfamiliar

with the MRT project.

Most respondents are somewhat familiar with the MRT project

[Figure 1.1] Respondents’ Familiar Level

Q. How familiar are you with MRT term? [SA] Based n=354

27.1

52.8

14.7

5.1

0.30.0

20.0

40.0

60.0

Very familiar Somewhat familiar Neutral Somewhat unfamiliar Very unfamiliar

Unit : %


Five Things about MRT

Q. Please tell us the 5 first things you think of about MRT? [MA] Based n=353

There are 8 out of 10 people thinks that MRT is a public transportation that is able to carry way more passengers in one time. And

only 4 out of 10 people thinks that MRT is a transportation with automatic ticket / token payment (machine-based operation).

Unit : %

Public transportationthat is able to carry

way more passengersin one time

Transportation withadvanced technology

Transportation withworld class standard

Transportation withhigh speed

Transportation withautomatic ticket/token

payment (machine-based operation)

Percentage 83.9 59.5 58.4 53 41.1

0.0

20.0

40.0

60.0

80.0

100.0

[Figure 1.2] Five Things about MRT


More than 70% of 353 respondents have ever accessed / received information about MRT from internet. Then following by

advertisements on electronic media (eg: TV, Radio) and Newspaper with 54.7% and 44.5% respectively.

Internet is a source of information mostly ever accessed / received to gather

information about MRT

[Figure 1.3] Source of information

Q. What source of information you have ever accessed / received to gather information about MRT? [MA] Based n=353 Unit : %

0.6

7.6

12.7

17.6

24.6

27.8

44.5

54.7

70.3

0.0 20.0 40.0 60.0 80.0 100.0

Others

Brochure

Information on shopping centre, on the streets, etc

Magazine

Information shared by friends/colleagues/family

Experience of using MRT overseas

Newspaper

Advertisements on electronic media (TV, Radio)

Internet - certain website, blog, facebook, twitter and other…

2. Respondents’ Interest Toward The MRT Project

There are 61.2% of 353 respondents very interested toward the MRT project that being constructed in a number of roads in Jakarta.

And only 1.4% of 353 respondents somewhat uninterested about it.

Most respondents are very interested toward The MRT Project

[Figure 2] Respondents’ Interest Level

Q. Please tell us your interest or enthusiasm level toward the MRT project that is being constructed in a number of roads in Jakarta?

[SA] Based n=353

Unit : %

0.0

1.4

11.3

26.1

61.2

0.0 20.0 40.0 60.0 80.0 100.0

Very uninterested

Somewhat uninterested

Neutral

Somewhat interested

Very interested

3. Five Potentials of MRT

Q. Please tell us your agreement level toward the following variables? [Matrix SA] Based n=308

Mobility QualityLessen Traffic

CongestionLessen AirPollution

Improve Capacityof Passengers

Improve UrbanEnvironment

As a leadingmodern cities

Strongly Agree 50.3 50.6 55.2 54.2 43.5 51.9

Somewhat Agree 37 31.8 34.1 35.1 39.9 29.9

Neutral 11.7 13.3 8.4 7.5 14 14.6

Somewhat Disagree 0.3 2.6 1.9 1.9 1.6 2.3

Strongly Disagree 0.6 1 0.3 0.6 0.6 1

I don't know 0 0.6 0 0.6 0.3 0.3

0.0

20.0

40.0

60.0

80.0

100.0

More than 50% of 308 respondents strongly agree with statement that “MRT can lessen environment impact of air pollution and

CO2 emission significantly”. And only 43.5% of 308 respondents strongly agree with statement that “MRT can improve the urban

environment with its contribution in reducing the negative environmental impacts generated by other public transport”.

[Figure 3] Respondents Agreement Level

Unit : %

4. Respondents’ Hopes Toward The MRT Project

There are 67.9% of 308 respondents hope that MRT can guarantee the timely operational schedule. And only 31.2% of 308

respondents hope that MRT can guarantee the cleanliness.

Most respondents hope that MRT can guarantee the timely operational

schedule

[Figure 4] Respondents’ Interest Level

Q. What are your expectations with the construction of the MRT which is targeted to be completed in the year 2018? [MA] Based n=308

67.9

59.4

58.2

49.0

48.7

48.7

42.5

40.6

32.5

31.2

1.6

0.0 20.0 40.0 60.0 80.0 100.0

Guarantee the timely operational schedule

MRT contributes on lessening traveling time significantly

Able to accommodate many passengers in one departure time

Guarantee the availability of many routes

Guarantee high standard of security

Ensure the comfort

MRT can lessen traffic accident in Jakarta

Short headway time

Ensure to provide more organized ticket/token payment…

Guarantee the cleanliness

Others

Unit : %

5. Respondents Opinion About MRT’s Fare

There are 45.5% of 308 respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare. And only 2.6% of 308 respondents willing

to spent above IDR 23.000.

Respondents willing to spent IDR 5.001 – IDR 8.000 for MRT’s fare

[Figure 5] Respondents Willingness to Spent

Q. Please tell us the maximum price you are willing to spent for using MRT public transportation (one way) in the future?

[SA] Based n=308

Unit : %

16.2

45.5

16.2

8.8

4.9

2.9

2.9

2.6

0.0 25.0 50.0

Below IDR 5.000

IDR 5.001 - IDR 8.000

IDR 8.001 - IDR 11.000

IDR 11.001 - IDR 14.000

IDR 14.001 - IDR 17.000

IDR 17.001 - IDR 20.000

IDR 20.000 - IDR 23.000

Above IDR 23.001

6. Respondents’ Intention to Use MRT in The Future

There are 61% of 308 respondents very likely to use MRT in the future. And only 1% of 308 respondents very unlikely.

Most respondents are very likely to use MRT in the future

[Figure 6] Respondents’ Intention Level

Q. How likely are you going to try the public transportation of MRT in the future? [SA] Based n=308 Unit : %

1.0

0.0

3.9

34.1

61.0

0.0 20.0 40.0 60.0 80.0 100.0

Very unlikely

Unlikely

Neutral

Likely

Very likely

D. Respondent information

25.4

37.9

36.7

Rp 2.000.000 and lower

Rp 2.000.001 - Rp 4.000.000

Rp 4.000.001 and over

Monthly Household Income

1.4

0.3

2.3

4.2

4.5

5.1

7.9

10.7

11

14.1

38.4

Others

Retired

Unemployed

Director / Manager of private…

Proffesional

Worker

Housewife

Businessman

Student/Pupil

Managerial Staff

Office Staff

Occupation

24.9

42.4

32.8

Age

17 - 24 years old 25 - 34 years old

35 years old and over

Based n = 354 Unit : %

47.252.8

Gender

Male Female

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creative’ and ‘Web marketing’. Online research is conducted based on Nusaresearch – our actively

managed over 73,000 members panel with various segmentations across Indonesia.

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The copyright of this report belongs to PT. Nusaresearch. The results (analyzing, wording, data, tables and

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9. Voluntary Report Nusaresearch - MRT

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