7126965 ITIL Certification Presentation A

8/2/2019 7126965 ITIL Certification Presentation A

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ITIL Training

&Certification


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Need for Certification

Benefits of Certification

ITIL Certification Providers

Types of Certification (Levels)

ITIL Certification Costs

ITIL Educational Institutions

Additional Information

AGENDA


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ITIL (IT Infrastructure Library) is the most widely acceptedapproach to IT Service Management in the world. ITILprovides a cohesive set of best practice, drawn from the

public and private sectors internationally.

It is supported by a comprehensive qualification scheme,accredited training organizations, and implementation andassessment tools.

The best-practice processes promoted in ITIL both supportand are supported by the British Standards InstitutionsStandard for IT Service Management (BS15000).

ITIL


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Benefits to Employees:Certification provide a highly effective and practical way to:Gain additional knowledge and skills to perform current jobmore effectively

Acquire third party validation of knowledge and skills

Common understanding of Industry standards and

terminology

Professional recognition and networking with otherprofessionals

Benefits of ITIL Certification


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Benefits to Company:Certification provides an objective demonstration of theCompanys breadth and currency of knowledge, which

builds credibility and provides the competitive edge

Measurable improvement in product and service quality

Fosters customer confidence based on evidence of

qualifications and suitability for the projects

Benchmarks IT skill sets possessed by its employees

Benefits Of ITIL Certification


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Office Of GovernmentCommerce (OGC)

iTSMF

EXIN

Course Providers

ISEB

Governing Body Ensure quality of thescheme in its current and future form

Strategic Partner Manage Definition

and Execution on behalf of OGC.Coordinate Exam Institutes and

Course Providers

Exam Institutes Manage Definition

And execution of Certification Exams.Accredit Course Providers

Education Institutes AccreditedOrganization to provide Training for

ITIL education

ITSM Qualification Scheme


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The National Exam Institute forInformatics

(Netherlands)http://www.exin-exams.com/

The Information SystemsExamination Board(UK)http://www1.bcs.org.uk

ITIL Certification Providers
http://www.exin-exams.com/http://www1.bcs.org.uk/http://www.exin.nl/http://www.exin.nl/http://www.iseb.org.uk/http://www1.bcs.org.uk/http://www.exin-exams.com/http://www.exin-exams.com/http://www.exin-exams.com/


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Training Methodologies:

Balanced mix of

Lecture

Case Study

Computer Based (CBT)

Web Based

Audio/Video, Role Play

Training Materials:

Developed and provided as appropriate

Training Methodology


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Computer Based Training Mostly for Introductory and

non-certification courses

External Programs Programs available at all levels

for both certification and non-certification courses

In-house Programs Customized training based on

individual organizational needs

Training Options


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Certification Non-Certification

ITIL(Accredited)

Skills Development

Implementation

WorkshopsPink

Elephant

IT Exec Mgmt Cert.Level 1 Strategic OverviewLevel 2 Corp. Strategy

Foundation

Manager

Practitioner

Types of Courses Offered


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Certificate Description

Foundation Fundamental Level. Basic Understanding ofthe ten ITIL Service Delivery and ServiceSupport processes and the Service Desk

Practitioner In-depth understanding of one of the ten ITIL

process areas

Manager (Masters) Broader understanding of all ten processesand the Service desk function

Types of ITIL Certification


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Objective:Introduce knowledge and understanding of

IT Service Management concepts and

terminology, and insight into the applicability ofIT Service Management

Suitable for:All personnel who wish to become familiar

with the best practices of ITIM as defined by OGCITIL guidelines

ITIL Foundation Exam


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Exam Qualification requirements:No Formal entry requirementsSome experience in IT

Exam Format:Closed book Multiple Choice

40 questions on Service Delivery ServiceSupport and Service Desk

Exam Duration: 1 hour

Exam Assessment:Required to score 65% topass (26 out of 40)

ITIL Foundation Exam (Contd)


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Cost:Training Cost: $ 200 to $ 2500 approx

Exam Fee: $ 135 USD

Testing Centers in the US:All Prometric Testing Centers

Instant ResultsCertificate from EXIN in a couple of weekswww.prometric.com or 888-249-3702

ITIL Foundation Exam (Contd)
http://www.prometric.com/http://www.prometric.com/


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Objective:Provide the knowledge and skills necessary to plan,

implement and execute the IT Service Management processes.

Suitable for:Person with responsibility for the definition, executionand maintenance of a specific ITSM process or processes inthe Organization

Exam Qualification Requirements:Demonstrate one years experience in Practice area

Attend accredited course and complete in-course

assignmentHold Foundation Certificate in ITSM

ITIL Practitioner Exam


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Exam Format:Closed book Multiple Choice

25 questions based on Case Study

Exam Duration:1 hour

Exam Assessment:Combined total score of 65% to pass (50 % of

In-course Assignment & 50% of Exam score)Cost:

Training Cost: Approx $ 2500 approx

Exam Fee: $ 160 USD

ITIL Practitioner Exam (Contd)


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Objective:Provide knowledge and skills to plan the ITSMprocesses, and support the optimization of those processes.

Suitable for:Person with responsibility for the definition, execution

and maintenance of a specific ITSM processes

Exam Qualification Requirements:

Demonstrate 5 years experience in General IT and atleast 2 years in IT Service in a managerial role

Attend accredited course and achieve a positiveassessment of at least 50 %

Hold Foundation Certificate in ITSM

ITIL Managers Exam (Masters)


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Exam Format:Two Closed book essay exams based on CaseStudy (Paper 1 Service Support, Paper 2

Service delivery)

Exam Duration:

3 hours each in a period of 24 hours

Exam Assessment:Achieve a total score of 50% or more in both ofthe written exams)

ITIL Managers Exam (Contd)


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Exam Offered in:January

April

JulyOctober

Cost:Training Cost: Approx $ 6000 10,000 approx

Exam Fee: $ 360 USD

ITIL Managers Exam (Contd)


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Thank You

7126965 ITIL Certification Presentation A

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