(7) Emotional Intelligence
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Transcript of (7) Emotional Intelligence
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Thank You!
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First things first:
UnderstandingIntelligence
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What is Intelligence
The ability to learn or understand or to deal withnew or trying situations : the skilled use of
reason.
The cognitive* ability of an individual to learn fromexperience, to reason well, and to cope effectively
with the demands of daily living.
* conscious intellectual activity (as thinking,reasoning, or remembering)
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What is Intelligence? (cont.)
"Intelligence, as a hypothetical construct,
is the aggregate or global capacity of the
individual to act purposefully, to thinkrationally, and to deal effectively with his
environment.
- David Wechsler*
*American Psychologist best known for his intelligence
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What is Intelligence? (cont.)
Although experts differ on an exact
definition of intelligence, most agree that
intelligent behavior has at least two
components:
1. The ability to learn from experience.
2. The ability to adapt to the surrounding
environment.
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Understanding Emotion
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Etymology
Emotion is one of the most difficult concepts inPsychology to define. In fact, emotion is such a
difficult concept to define adequately that there
are at least 90 different definitions of emotions
in the scientific literature.
The word "emotion" dates back to 1579, when it
was adapted from the French word mouvoir,which means "to stir up"
Reference: http://www.alleydog.com/glossary/d
efinition.php?term=Emotion#ixzz2FVz7GIqI2/23/2013 8
http://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotionhttp://www.alleydog.com/glossary/definition.php?term=Emotion -
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Simple Definition
It is a response by a whole organism, involving
(1) physical arousal,
(2) expressive behaviors, and
(3) conscious experience.
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Basic Emotions with Very
Clear Facial SignalsPaul Ekman has dedicated his career toresearching emotions, focusing primarily onthese six basic emotions:
Anger an urgent plea for justice and action
Sadness impending loss
Fear danger lurks
Surprise unexpected event
Disgust contamination, toxic contact
Joy impending gain
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The Goleman CategoriesIn appendix A of his book Emotional
Intelligence, Daniel Goleman proposes thesebasic families of emotions:
Fear: (Safety) anxiety, apprehension,
nervousness, concern, consternation, misgiving,wariness, qualm, edginess, dread, fright, terror
and in the extreme cases phobia and panic.
Anger: (Justice) fury, outrage, resentment,wrath, exasperation, indignation, vexation,
acrimony, animosity, annoyance, irritability,
hostility, and perhaps these are manifest in the
extreme as hatred and violence.2/23/2013 11
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The Goleman Categories(cont.)
Sadness: (Loss) grief, sorrow,
cheerlessness, gloom, melancholy, self-pity,
loneliness, dejection, despair, and
depression in the extreme case.
Enjoyment: (Gain) happiness, joy, relief,
contentment, bliss, delight,amusement, pride, sensual pleasure, thrill,
rapture, gratification, satisfaction, euphoria,
whimsy, ecstasy, and at the far edge, mania.
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The Goleman Categories
(cont.)Love: (Attraction) acceptance,
friendliness, trust, kindness, affinity, devotion,
adoration, infatuation, and agape. Disgust: (Repulsion) contempt, distain,
scorn, abhorrence, aversion, distaste, and
revulsion
Surprise: (Attention) shock, astonishment,
amazement, and wonder
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The Goleman Categories
(cont.)Shame: (Self-control) guilt, embarrassment,
chagrin, remorse, humiliation, regret,
mortification, and contrition.
And Also:
Flow The absence of emotion or self-consciousness.
Ambivalence Multiple, simultaneous,
conflicting emotions.2/23/2013 14
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Emotional Intelligence:What Is It?
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The Better Predictor of
Success
For decades, a lot of emphasis hasbeen put on certain aspects of
intelligence such as logical reasoning,
math skills, spatial skills, understandinganalogies, verbal skills etc.
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The Better Predictor of
Success (cont.)
Researchers were puzzled by the fact
that while IQ could predict to a
significant degree academic
performance and, to some degree,
professional and personal success,there was something missing in the
equation.
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The Better Predictor of
Success (cont.)
Some of those with fabulous IQ scores
were doing poorly in life; one could say
that they were wasting their potential by
thinking, behaving and communicating
in a way that hindered their chances tosucceed.
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The Better Predictor of
Success (cont.)One of the major missing parts in the
success equation is emotional
intelligence, a concept made popular bythe groundbreaking book by Daniel
Goleman, which is based on years of
research by numerous scientists suchas Peter Salovey, John Meyer, Howard
Gardner, Robert Sternberg and Jack
Block, just to name a few.2/23/2013 19
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Simple Definition
Ability to identify, understand,
and manage your own emotionsand the emotions of others in
order to reach desired
outcomes.
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Emotional IntelligenceEmotional Intelligence does not mean
being soft.
Rather, being intelligent about
emotions.
A different way of being smart.
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Emotional Intelligence (cont.)
It is your ability to acquire and apply
knowledge from your emotions and
the emotions of other people in orderto be more successful and lead a
more fulfilling life.
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Identify emotions
Identify how you feel
Identify how others feel
Sense emotions in music
Sense emotions in art
Detect real vs fake emotions - accuracy
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Understand Emotions
Recognizes what events are likely to trigger differentemotions
Knows that emotions can combine to form complex
blends of feelings Realizes that emotions can progress over time and
transition from one to another
Provides a rich emotional vocabulary for greater
precision in describing feelings and blends of feelings
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Manage Emotions
Stay open to feelings
Blend emotions with thinking
Reflectively monitor emotions
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Manage Emotions
Research findings:
Significant relationship betweenmanaging emotions ability and burnoutand mental health
Teams with higher scores for managingemotions received higher performancerankings
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Job Success, not Survival
Today's great growth and prosperity is
running parallel to some of the highest
rates of job turnovers.
Just because you work hard does not
mean you will rise to the top or that thejob is secure.
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Common Employer Complaints
Lack of social skills, motivation to keep
learning, and inability to take criticism
Leads to plateaued or derailed careers
because of crucial gaps in EIQ
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The Two Sides of Emotional
Intelligence in the World ofWork
Personal Competence
how we
manage ourselves.
Social Competence how we handle
relationships.
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Personal Competence
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The Two Sides of Emotional
Intelligence (cont.)
Components of Personal
Competence :
Self Awareness the ability to recognize and
understand your moods, emotions, and drives,
as well as their effect on others.
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The Two Sides of Emotional
Intelligence (cont.)
Components of Personal
Competence (cont.) :
Self Regulation the ability to control or
redirect disruptive impulses and moods.
The propensity to suspend judgment to think
before acting.
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The Two Sides of Emotional
Intelligence (cont.)
Components of Personal
Competence (cont.) :
Motivation a passion to work for reasons that
go beyond money or status.
A propensity to pursue goals with energy and
persistence.
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Social Competence
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The Two Sides of Emotional
Intelligence (cont.)
Components of Social
Competence :
Empathy The ability to understand the
emotional make-up of other people.
Skill in treating people according to their
emotional reactions.2/23/2013 35
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Developing empathy
Empathy is other-awareness, symmetrical
with self-awareness. True empathy requires
us to care about the person in pain.
Empathy begins with awareness,
understanding, feeling, caring, perceiving
a similarity of experience and compassion. Butthe difficult part of empathy is taking action that
truly helps another.
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Developing empathy (cont.)
Empathy focuses on sharing (experiencing)
a person's bad and good news or feelings
and understanding the bad or good
news/feelings
RATHER THAN
feeling sorry for the person's badnews/feelings or agreeing or disagreeing
with the person's beliefs, opinions, or goals.
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Developing empathy (cont.)
One key to
empathy is
to
understand
suffering,
first in
yourself,then in
others.
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The Two Sides of Emotional
Intelligence (cont.)
Components of Social
Competence (cont.) :
Social Skill Proficiency in managing
relationships and building networks.
An ability to find common ground and build
rapport.2/23/2013 39
Th t f s i l
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The art of socialrelationships--managing
emotions in othersTo excel at people skills means having and
using the competencies to be an effective
friend, negotiator, and leader.
One should be able to guide an interaction,
inspire others, make others comfortable in
social situations, and influence and persuade
others.social
skills2/23/2013 40
Th btl d l
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The subtle and complexabilities which underlie
people skillsBeing attuned to
others emotions
Promoting comfortin others through the
proper use of
display rules
Using own
emotional display to
establish a sense of
rapport2/23/2013 41
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The more complex
the job, the moreEIQ matters!!!
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Need
Emotional Intelligence is very importantfor managers as it is one of the
important deciding factor for
relationship management resulting in1. motivation,
2. retention ,
3. self management &
4. managing others.
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In Essence
Being intelligent about emotions means
that we can perceive and use emotionsto create optimal relationships and
produce desired outcomes.
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Words to Live By
"Above all else, guard your affections.For they influence everything else in
your life.
Proverbs 4:23
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Thank You!