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Digitalization and Connectivity Intranet

Extranet

Internet

Customization andcustomerization

Manufacturing Business toInformation Business

Huge Investment

New Types of intermediaries Click only firm to Click & Mortar

Thousands of entrepreneurs tolaunch internet companies

The Explosion of the Internet More time on internet

News on internet, information sharing

High speed broad band connection, Highpenetration, Better connectivity

No. of dot-com increases, R & D

The DigitalAge

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Factors Japan China India

Digitalization and Connectivity

Intranet

ExtranetInternet

Customization and customerization

Manufacturing Business to Information Business

Investment in internet

New Types of intermediaries

Click only firm to Click & Mortar

Thousands of entrepreneurs to launch internetcompanies

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Factors Japan China India

The Explosion of the Internet

More time on internet

News on internetInformation sharing

High spee

d broad band connection

High penetration

Better connectivity

No. of dot-com increases

R & D

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Customization Customerization

Locus of control Customer/Firm Customer

Customer co design Low High

Prior data aboutcustomers

Low Moderate

Links to production/supply systems

Low High

Links to customersystems (specially B2B)

Low High

Does it require build-to-order system

No Yes

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Customization

Filling up the form for uploading as per member wish

Direct contact between seller and buyer

User- friendly categorization of products

Customization of own account

Geographical control

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Network effects

Open platform

Connectivity and interactivity

Exchange and sharing of information

Cost transparency Virtual display of merchandise

Speed and frequency of changes

Customer Satisfaction

Feedback

Suggestion & queries solution by eBays Staff

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Customer Satisfaction

Feedback

Suggestion & queries solution by eBays Staff

Easy to operate

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Should take action to fake online auction sites taking its market share and

damaging the whole markets reputation

Create Awareness

Television & newspaper advertisement

Teach how to process on eBay

Launch eBay cyber caf

Give some allowances on deal through eBay cyber cafe

Make user friendly by recruiting supporting staff

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eBay should let its customers feel that transaction through

eBay will lower their costs and be more valuable

Expand the auction market from collectors to others by

differentiating them selves by integrating the secured and

economic payment system.

And further this will increase the credit card usage by

reducing the payment amounts.

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Put some restrictions on new sellers in expensive merchandise

transaction or large volume sale until they have a good track

record

eBay should cooperate with shipping companies, and ship the

sellers product with their safeguards by giving a separate web

page to track the status of shipping to the customer

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