24-7 repairs
-
Upload
ramit-khurana -
Category
Services
-
view
55 -
download
0
Transcript of 24-7 repairs
24-7Repairs
Logo Design
Executive Summary 24-7 Repairs takes care of all your installation, repair and maintenance requirements with ease. With the trained staff and strategic tie-ups we ensure that one gets the best service.
Situation Analysis (1/2)
Service Areas:• Electrical• Plumbing• Carpentry• AC and Water Purifier Repair & Service• Chimney Cleaning• Water Proofing• Painting
Situation Analysis (2/2)Target Customers:
24-7 Repairs has services for every common man. Anybody can use the service wherever and whenever required.
Mission and Vision To become the most admired & responsible
service solution organization delivering smiles to our customers.
To redefine the rules of service industry for hiring a professional especially in this digital era.
To make hiring a service economical, safe, quick and easy.
GOALs• To establish positive customer based
brand equity by providing best services in the sector.
• To have a huge consumer base of around 20,000 people by the end of the year.
• To have a net profit of about Rs. 5,00,000 by the year end.
STRATEGY & TACTICS (1/2)
• Start in a metropolitan city with a small team of 2 Accounts professionals, 6 Customer Service executives and one service associate for each domain like Plumbing, Electrical etc.
• Service associates will be experienced, certified, background checked and trained in soft skills.
STRATEGY & TACTICS (2/2)
• Marketing will be done initially on free and online platforms only.
• Ads and Initial Customer reviews will be posted on Facebook, Google, Youtube etc. to bring brand awareness.
• Maintain a customer database and give them a chance to refer their friends and earn bonuses per referral.
• Maintain a Tools Inventory and find some strategic partners who can supply tools and provide sponsorships.
Implementation (1/4)
Manager
Account's Team
Customer Service
Helpdesk
Certified &Experienced
Service Associates
Organizational and Reporting Structure
Implementation (2/4)Detailed Process:Customer encounters an
issueVisits website/App or calls
Customer Service Helpdesk
Job assigned to service associate and Details of service associate sent to Customer via Message
Service associate reaches and listens to Customer’s problem & analyses situation
Implementation (3/4)
Repair work starts and Ends
Service associate sends Estimated Repair Cost Account’s Team
If Customer approves
Accounts team immediately sends message to customer regarding the estimated costs and asks for
confirmation
Service associate explains what he did, hands over the customer
invoice copy
Implementation (4/4)Cash payment received by Service
associate
Customer Service Helpdesk contacts customer regarding
closure and feedback
THANKYOU
Created by Ramit Khurana, Guru Nanak Dev University, during a Marketing Internship under Prof. Sameer Mathur, IIM Lucknow.