2021 SALARY GUIDE - Ajilon/media/AdeccoGroup/Brands/Ajilon...Recruiting Coordinator $39,195 $100,524...

2021 SALARY GUIDENATIONAL

AVERAGE BASE SALARY BY EXPERIENCE LEVELBASE SALARY

10THPERCENTILE

90THPERCENTILE AVERAGE LOW MEDIUM HIGH

ORGANIZATIONAL SUPPORT

Administrative Assistant $24,048 $63,331 $46,246 $34,693 $45,241 $59,761

Administrative Assistant, Bilingual $25,093 $71,379 $49,631 $36,180 $48,248 $60,766

Administrative Assistant, Sr. $29,274 $77,280 $52,887 $35,384 $54,817 $73,389

Administrative Services Supervisor $33,471 $95,732 $68,364 $39,742 $58,306 $83,439

Administrative Services Manager $50,258 $179,959 $70,390 $52,284 $70,358 $96,970

Business Operations Specialist $44,244 $132,748 $56,304 $46,254 $65,341 $82,434

Sr. Business Operations Specialist $49,261 $146,384 $68,654 $54,278 $73,373 $97,517

Business Operations Manager $52,284 $271,937 $74,378 $58,338 $75,423 $103,539

Director of Business Operations $70,358 $251,355 $110,590 $78,414 $100,524 $148,796

Vice President of Business Operations $87,258 $301,524 $142,831 $95,491 $135,707 $211,058

Contracts Administration Clerk $24,128 $71,379 $49,301 $41,334 $48,240 $61,530

Contracts Administration Manager $50,266 $175,971 $108,564 $59,343 $113,613 $154,794

Data Entry Clerk $21,684 $44,019 $30,648 $26,138 $32,289 $39,404

Sr. Data Entry Clerk $23,002 $64,344 $33,374 $32,248 $42,355 $52,268

Executive Assistant $38,198 $89,469 $60,324 $45,241 $61,313 $82,418

Sr. Executive Assistant $42,218 $95,523 $63,339 $48,103 $52,284 $88,464

C-Level (C-Suite) Executive Assistant $48,256 $99,109 $67,713 $52,276 $60,316 $93,007

Facilities Manager $41,205 $150,758 $83,463 $45,241 $74,410 $96,488

Facilities Director $50,258 $165,938 $104,576 $56,304 $99,543 $131,655

Director of Global Facilities $80,448 $192,043 $125,665 $88,874 $98,522 $175,867

File Clerk $19,867 $43,923 $29,274 $25,093 $30,279 $39,404

Front Desk Clerk $16,731 $55,444 $25,937 $30,681 $33,525 $50,137

Front Desk Manager $20,912 $77,691 $38,077 $34,379 $51,142 $72,328

Office Administrator $26,460 $86,438 $42,226 $31,179 $50,033 $57,285

Office Manager $35,561 $88,496 $57,301 $38,190 $68,203 $77,401

Presentation Specialist $33,181 $146,384 $65,341 $49,253 $61,329 $75,391

Project Coordinator $37,683 $117,472 $54,326 $40,851 $57,341 $77,883

Project Manager $50,306 $187,935 $81,461 $56,336 $75,391 $111,587

Director of Project Management $88,947 $191,022 $130,690 $90,474 $126,686 $159,650

Receptionist $20,912 $50,274 $36,180 $29,073 $27,183 $45,233

Workplace Services $26,138 $62,318 $36,204 $30,994 $35,561 $38,198

10TH PERCENTILE

90TH PERCENTILE AVERAGE

LOW EXPERIENCE

MEDIUM EXPERIENCE

HIGH EXPERIENCE

Only 10% of the national workforce—across all industries and company sizes—is paid below this figure.

Only 10% of the national workforce—across all industries and company sizes—is paid above this figure.

Only 50% of the national workforce —across all industries and company sizes—is paid in proximity to this figure.

The average base salary for the national workforce with 0-2 years of experience.

The average base salary for the national workforce with 3-10 years of experience.

The average base salary for the national workforce with more than 10 years of experience.

AVERAGE BASE SALARY BY EXPERIENCE LEVEL*BASE SALARY

*In some cases, Directors and Managers are classified into the same occupation category, which can cause overlap in compensation estimates. Directors’ experience levels are based on experience of 6 years and above. “Low” experience used 6-8 years of experience; “Medium” experience used 9-12 years of experience, and “High” experience used 13+ years of experience.

HOW TO READ OUR DATA

10THPERCENTILE


CUSTOMER CARE

Account Manager $40,208 $176,068 $63,363 $46,278 $65,357 $93,521

Call Center Representative $23,002 $48,264 $31,364 $25,623 $35,304 $45,241

Sr. Call Center Representative $25,093 $73,389 $34,660 $28,228 $44,236 $59,681

Call Center Supervisor $30,536 $85,473 $47,251 $34,194 $50,194 $75,391

Call Center Manager $35,561 $99,503 $60,324 $45,241 $72,368 $92,484

Customer Success Specialist $25,093 $72,786 $46,238 $36,188 $42,596 $62,334

Sr. Customer Success Specialist $35,738 $99,157 $54,294 $48,248 $67,351 $85,441

Customer Success Manager $49,374 $117,119 $77,401 $58,620 $72,368 $99,278

Director of Customer Success $65,341 $251,355 $105,573 $85,940 $90,490 $135,675

Inside Sales Representative $27,441 $100,524 $42,218 $32,168 $42,218 $65,333

Telemarketer $16,731 $59,504 $31,967 $22,842 $35,987 $49,092

Sr. Telemarketer $22,134 $65,502 $36,228 $26,186 $44,276 $55,315

Customer Service Representative $22,472 $52,284 $33,181 $26,138 $37,330 $46,069

Sr. Customer Service Representative $25,093 $60,324 $36,196 $30,158 $36,566 $56,304

Customer Service Supervisor $23,002 $82,595 $42,218 $42,210 $59,303 $75,761

Customer Service Manager $34,178 $111,603 $52,284 $63,361 $88,456 $104,625

MARKETING

Marketing Coordinator $30,174 $67,391 $48,256 $36,204 $48,264 $60,308

Marketing Specialist $40,192 $92,500 $53,281 $43,223 $52,308 $72,408

Sr. Marketing Specialist $42,234 $108,122 $57,341 $49,153 $61,345 $79,403

Marketing Manager $53,273 $155,357 $84,460 $56,328 $78,414 $113,613

Marketing Director $77,433 $207,054 $190,974 $80,448 $110,759 $178,174

Vice President of Marketing $90,482 $313,616 $119,667 $96,504 $184,960 $222,193

Sales Assistant $28,266 $54,817 $41,092 $33,462 $41,092 $52,228

Sales Manager $52,284 $277,597 $72,408 $58,298 $93,481 $121,621

Sales Director $70,358 $301,524 $115,607 $88,480 $128,664 $183,963

Chief Marketing Officer $110,558 $402,121 $236,231 $125,673 $209,048 $356,855

2021 SALARY GUIDE | NATIONAL

10THPERCENTILE


HUMAN RESOURCES

Benefits Administrator $38,214 $163,317 $54,278 $43,231 $54,310 $72,384

Sr. Benefits Administrator $46,246 $193,458 $71,379 $52,308 $91,962 $92,460

Benefits Specialist $39,742 $93,505 $56,304 $42,998 $54,278 $75,383

Sr. Benefits Specialist $42,226 $100,524 $66,949 $48,843 $65,333 $85,473

Benefits Supervisor $40,224 $100,395 $72,867 $49,711 $55,629 $95,491

Benefits Manager $50,258 $201,056 $82,466 $56,304 $92,484 $110,558

Benefits Director $80,456 $230,000 $128,696 $90,490 $105,541 $172,916

Compensation Analyst $50,258 $95,499 $70,358 $53,289 $65,341 $81,413

Sr. Compensation Analyst $55,782 $107,551 $85,674 $65,333 $71,122 $96,729

Compensation Supervisor $40,224 $98,530 $72,368 $54,294 $72,384 $89,469

Compensation Manager $75,817 $201,048 $120,648 $85,465 $95,499 $149,769

Compensation Director $85,465 $201,048 $156,812 $112,576 $160,792 $185,772

Director of Talent Acquisition $80,456 $209,161 $112,592 $84,967 $118,598 $157,833

Employee Relations Specialist $40,208 $123,197 $62,849 $46,286 $68,372 $87,459

HRIS Analyst $52,324 $146,376 $66,788 $60,091 $79,934 $87,893

Human Resources Assistant $28,148 $67,351 $43,239 $33,181 $43,424 $58,314

Human Resources Coordinator $34,194 $104,576 $48,256 $45,241 $52,268 $68,364

Human Resources Generalist $52,276 $114,988 $63,114 $58,306 $62,310 $77,361

Sr. Human Resources Generalist $55,291 $201,056 $72,384 $62,334 $74,651 $89,477

Human Resources Supervisor $40,224 $100,524 $82,836 $54,294 $72,376 $95,491

Human Resources Business Partner $58,330 $180,988 $82,466 $66,869 $95,507 $122,120

Sr. Human Resources Business Partner $70,390 $201,056 $96,536 $75,431 $98,530 $141,753

Human Resources Manager $50,258 $201,056 $82,836 $56,288 $87,467 $107,559

Human Resources Director $70,350 $226,141 $110,606 $78,438 $95,507 $156,780

Vice President of Human Resources $90,490 $313,616 $175,931 $115,599 $165,873 $276,471

Sr. Vice President of Human Resources $94,478 $362,001 $213,116 $124,644 $185,957 $299,578

Chief Human Resources Officer $98,739 $396,983 $251,266 $149,287 $236,167 $387,962

Manager of Diversity and Inclusion $49,253 $163,823 $110,558 $54,326 $88,448 $127,744

Onboarding Coordinator $30,158 $79,106 $46,238 $35,561 $45,241 $61,313

Onboarding Specialist $32,184 $92,484 $48,264 $38,214 $56,465 $64,328

Vice President of Training and Development $82,434 $301,524 $122,618 $92,484 $130,690 $172,868

Payroll Specialist $31,364 $64,344 $45,241 $37,201 $40,224 $56,296

Recruiter $38,198 $104,576 $56,706 $48,264 $56,304 $85,441

Sr. Recruiter $50,258 $120,656 $74,378 $60,324 $70,358 $99,551

Executive Recruiter $44,984 $125,046 $67,343 $60,324 $65,341 $111,611

Recruiting Coordinator $39,195 $100,524 $54,696 $43,078 $56,401 $73,164

Recruiting Manager $70,358 $223,697 $82,418 $82,466 $87,467 $114,594


10THPERCENTILE


HEALTHCARE: HEALTH INSURANCE/PAYOR

Insurance Claims Analyst $31,541 $90,490 $43,826 $36,196 $48,248 $61,916

Insurance Claims Examiner $33,181 $90,482 $52,268 $39,203 $55,275 $74,394

Sr. Insurance Claims Examiner $38,198 $90,490 $57,285 $45,241 $62,318 $78,406

Insurance Claims Manager $35,561 $166,565 $72,384 $58,306 $78,406 $126,654

Insurance Claims Director $37,683 $180,908 $89,172 $62,334 $98,498 $165,841

Insurance Claims Processing Clerk $25,093 $52,284 $33,551 $28,349 $34,500 $38,898

Sr. Insurance Claims Processing Clerk $28,220 $60,316 $35,762 $35,472 $35,553 $52,742

Insurance Claims Supervisor $35,561 $114,192 $62,318 $48,248 $55,179 $97,509

Insurance Pre-Certification Clerk $29,354 $58,555 $41,832 $34,194 $41,832 $51,255

Insurance Verification Specialist $29,097 $83,672 $50,274 $36,188 $47,701 $69,369

Member Services Representative $23,115 $55,275 $34,500 $31,203 $33,414 $42,596

Sr. Member Services Representative $26,878 $65,341 $38,737 $34,379 $45,732 $59,303

Member Services Manager $40,256 $175,971 $76,404 $44,244 $85,473 $99,519

Member Services Director $57,333 $186,005 $86,470 $69,843 $86,438 $132,684

HEALTHCARE: HIM/PROVIDER

Health Information Supervisor $29,274 $146,754 $99,278 $68,348 $99,117 $127,957

Health Information Manager $84,452 $251,346 $115,591 $93,513 $110,558 $138,730

Health Information Director $85,465 $326,223 $132,676 $96,528 $120,648 $152,840

Medical Records Clerk $23,002 $62,334 $36,317 $28,228 $34,379 $55,581

Medical Records Administrator $30,833 $80,456 $47,750 $39,742 $43,215 $68,348

Medical Records Coding Technician $28,052 $64,344 $48,747 $33,471 $47,701 $58,917

Medical Records Coding Manager $29,643 $93,288 $72,376 $63,781 $71,982 $86,213


10THPERCENTILE


HEALTHCARE: PATIENT ACCESS/PROVIDER

Patient Accounts Supervisor $35,561 $116,636 $72,360 $42,218 $56,288 $63,339

Patient Access Manager $42,234 $102,566 $63,138 $53,281 $69,522 $93,481

Patient Access Director $68,364 $180,988 $105,541 $78,398 $95,523 $114,594

Patient Appointment Scheduler $25,093 $85,441 $42,218 $32,763 $46,238 $67,343

Patient Registrar $26,138 $51,118 $35,561 $29,274 $32,409 $48,626

Scheduling Manager $32,409 $115,832 $52,284 $36,204 $55,291 $108,548

Manager of Central Scheduling $30,970 $118,590 $62,334 $35,304 $57,229 $110,011

HEALTHCARE: PHYSICIAN OFFICE/PROVIDER

Medical Administrative Assistant $24,417 $67,359 $44,244 $31,662 $33,181 $61,771

Medical Executive Assistant $38,198 $89,493 $58,298 $43,730 $56,288 $83,423

Medical Secretary/Receptionist $24,374 $55,613 $34,784 $27,183 $31,364 $49,631

Office Manager $34,500 $86,438 $52,276 $40,224 $46,013 $72,360

Patient Financial Counselor $27,183 $56,304 $38,697 $34,283 $41,591 $50,740

Practice Administrator $38,713 $100,524 $62,318 $46,013 $54,375 $82,418

Practice Administrator II $49,269 $196,031 $72,376 $70,607 $88,488 $94,486

Practice Manager $52,316 $180,988 $74,386 $65,341 $84,444 $100,524

Unit Secretary $25,093 $58,555 $38,198 $28,148 $35,561 $48,264


10THPERCENTILE


HEALTHCARE: REVENUE CYCLE/PROVIDER

Clinical Outcomes Analyst $45,341 $131,711 $62,387 $54,889 $69,393 $84,460

Sr. Clinical Outcomes Analyst $51,247 $161,317 $86,438 $62,326 $80,448 $94,502

Credentialed Medical Coder $33,471 $72,416 $48,264 $41,285 $45,241 $56,288

Insurance Follow-Up Specialist $30,158 $85,473 $37,507 $33,173 $41,832 $46,238

Medical Bill Reviewer $29,137 $59,311 $40,216 $33,462 $36,196 $54,286

Medical Biller $27,022 $57,309 $38,214 $30,158 $33,471 $52,726

Medical Billing Manager $27,183 $88,705 $49,020 $38,399 $51,641 $72,384

Medical Cash Applications Specialist $28,228 $93,513 $68,830 $46,439 $66,837 $84,187

Medical Coding Manager $31,364 $79,491 $53,128 $39,742 $42,218 $70,366

Medical Collections Representative $25,093 $76,308 $42,596 $30,158 $38,206 $64,328

Medical Collections Manager $26,138 $104,705 $48,385 $38,399 $62,278 $94,936

Medical Credentialing Specialist $60,324 $171,855 $73,397 $65,341 $79,491 $90,490

Medical Customer Service Representative $23,002 $63,323 $39,211 $33,165 $41,414 $53,273

Medical Payment Poster $29,065 $50,194 $37,330 $31,364 $35,561 $42,676

Patient Accounts Representative $27,183 $56,288 $36,590 $31,364 $34,500 $48,706

Patient Accounts Supervisor $35,561 $105,581 $72,384 $48,256 $75,391 $96,488

Payment Recovery Specialist $26,130 $93,457 $48,618 $43,207 $54,624 $78,398

Referral Specialist $26,138 $90,474 $46,616 $30,158 $34,178 $72,376

Reimbursement Specialist $32,168 $73,188 $48,103 $40,224 $54,294 $66,475

Revenue Cycle Manager $48,288 $276,560 $72,384 $54,294 $78,398 $100,540

Director of Revenue Cycle $62,342 $301,524 $96,488 $74,418 $120,648 $135,699

Self-Pay Collections Specialist $29,065 $69,450 $37,651 $32,956 $35,561 $57,293

Director of Patient Financial Services $68,364 $296,628 $87,451 $76,396 $104,568 $146,762


10THPERCENTILE


SUPPLY CHAIN & LOGISTICS/OPERATIONS

Business Analyst $56,304 $146,384 $71,982 $61,321 $85,473 $84,042

Business Technology Analyst $65,341 $146,384 $82,442 $73,397 $88,496 $95,507

Buyer $40,224 $114,996 $62,326 $47,251 $55,790 $92,476

Sr. Buyer $45,233 $121,299 $70,366 $52,276 $65,341 $109,601

Category Planner $61,313 $114,602 $76,428 $68,388 $76,396 $82,458

Commodity Buyer $50,194 $110,558 $72,368 $58,298 $65,341 $93,473

Commodity Manager $74,410 $180,988 $98,546 $80,456 $95,507 $124,628

Cost Estimator $41,832 $114,996 $63,339 $47,340 $58,298 $85,441

Customer Support Specialist $25,093 $68,348 $36,204 $39,324 $54,696 $59,303

Demand Planner $51,271 $111,266 $76,428 $57,301 $70,358 $92,717

Environmental Health and Safety Coordinator $52,276 $115,567 $69,273 $56,296 $68,356 $80,456

Environmental Health and Safety Specialist $56,079 $125,673 $72,400 $62,326 $72,416 $86,430

Environmental Health and Safety Manager $60,316 $140,716 $82,442 $70,993 $76,975 $109,553

ERP Specialist $58,298 $150,758 $87,475 $64,143 $80,456 $118,630

Export Specialist $42,234 $110,558 $52,268 $47,235 $62,318 $70,358

Export Manager $74,410 $180,988 $92,492 $80,456 $105,541 $122,618

Engineering Manager $60,340 $261,388 $139,695 $68,364 $94,896 $115,623

General Manager $45,241 $251,355 $105,541 $60,324 $70,358 $112,600

Import Specialist $46,238 $106,570 $64,328 $52,284 $65,341 $70,358

Import Manager $73,413 $186,005 $88,046 $80,456 $108,178 $120,608

Inventory Control Specialist $22,584 $62,736 $36,268 $26,138 $33,374 $54,278

Inventory Manager $56,304 $160,921 $72,384 $68,356 $75,375 $88,488

Logistics Clerk $25,093 $73,381 $48,626 $38,198 $52,268 $62,696

Logistics Coordinator $40,216 $125,673 $53,490 $46,254 $65,341 $72,585

Logistics Analyst $42,733 $120,656 $59,303 $50,258 $67,850 $78,398

Logistics Manager $57,301 $150,758 $94,478 $70,358 $77,433 $107,053

Director of Logistics $76,147 $175,988 $112,616 $85,473 $95,507 $162,826

Director of Global Logistics $80,456 $182,966 $120,656 $93,513 $100,524 $175,971

Vice President of Logistics $100,524 $326,738 $168,896 $125,625 $196,047 $216,147

Vice President of Global Logistics $123,663 $402,121 $176,920 $130,690 $204,120 $292,511

Sr. Vice President of Logistics $126,686 $402,121 $182,966 $138,738 $211,058 $233,281

Sr. Vice President of Global Logistics $135,707 $402,121 $190,990 $149,858 $223,206 $302,561

Manufacturing Engineer $60,324 $125,673 $75,423 $68,364 $76,404 $91,503

Master Scheduler $40,224 $97,525 $67,351 $48,264 $62,310 $87,451


10THPERCENTILE



Materials Manager $72,416 $170,955 $110,558 $80,456 $90,490 $128,664

MRP Specialist $33,321 $102,848 $60,664 $41,832 $50,258 $78,414

Operations Manager $42,218 $150,758 $78,398 $60,324 $65,341 $115,575

Director of Operations $50,258 $251,355 $107,535 $85,441 $98,490 $165,857

Vice President of Operations $100,460 $386,941 $145,781 $103,547 $130,690 $209,128

Chief Operating Officer $120,656 $402,121 $162,834 $125,673 $170,971 $241,256

Plant Manager $45,241 $168,856 $87,459 $75,375 $88,464 $150,766

Process/Continuous Improvement Specialist $60,324 $125,673 $85,473 $68,364 $76,919 $105,573

Director of Process/Continuous Improvement $77,433 $175,971 $110,558 $98,546 $115,575 $125,673

Process Engineer $62,318 $135,964 $90,490 $72,416 $82,450 $110,590

Product Support Specialist $33,985 $96,520 $54,375 $42,218 $50,258 $86,454

Production Control Manager $42,218 $124,676 $83,431 $58,298 $88,046 $115,077

Production Manager $41,703 $107,559 $65,341 $50,258 $64,425 $97,493

Program Manager $58,346 $186,005 $85,473 $62,358 $90,458 $127,691

Director of Program Management $90,490 $196,039 $135,707 $95,483 $116,604 $154,810

Project Coordinator $34,821 $177,772 $51,311 $43,713 $54,326 $71,853

Project Manager $46,286 $187,935 $78,446 $58,346 $80,416 $107,567

Director of Project Management $88,947 $191,022 $125,480 $94,494 $117,641 $165,680

Purchasing/Procurement Clerk $27,781 $65,566 $42,122 $35,561 $40,208 $56,288

Purchasing/Procurement Specialist $36,561 $103,997 $62,441 $45,233 $58,314 $71,379

Purchasing/Procurement Manager $57,301 $140,081 $90,490 $80,456 $87,467 $99,069

Director of Purchasing/Procurement $60,324 $191,071 $124,644 $90,490 $100,524 $178,898

Director of Global Purchasing/Procurement $60,324 $196,988 $138,714 $96,520 $120,624 $181,021

Vice President of Purchasing/Procurement $90,490 $269,436 $201,024 $120,656 $164,844 $249,618

Vice President of Global Purchasing/Procurement $110,534 $320,056 $215,665 $128,672 $191,987 $308,567

Sr. Vice President of Purchasing/Procurement $99,471 $341,708 $228,119 $125,649 $209,072 $316,583

Sr. Vice President of Global Purchasing/Procurement $125,665 $361,977 $235,218 $132,692 $211,155 $335,718

Quality Control Manager $62,318 $135,964 $89,485 $72,416 $83,672 $112,584

Quality Assurance Manager $70,358 $175,971 $101,513 $80,456 $88,432 $146,786

Quality Engineer $57,727 $135,964 $83,037 $62,366 $83,672 $94,092

Shipping/Receiving Coordinator $21,802 $79,630 $31,962 $25,093 $32,289 $42,516

Sourcing Specialist $45,241 $107,535 $68,364 $52,284 $64,344 $84,428

Supplier Quality Engineer/Analyst $60,324 $135,707 $82,450 $68,348 $80,456 $102,550

Supplier Quality Manager $57,293 $135,707 $85,465 $64,328 $85,481 $112,600


10THPERCENTILE



Supply Chain Analyst $49,269 $125,480 $80,456 $55,725 $70,358 $92,516

Supply Chain Specialist $50,258 $120,656 $86,004 $68,364 $66,949 $98,064

Supply Chain Manager $75,890 $180,988 $97,533 $87,483 $95,121 $138,200

Director of Supply Chain $90,490 $196,039 $130,690 $100,524 $120,608 $187,983

Director of Global Supply Chain $95,507 $216,131 $135,707 $108,564 $128,648 $199,030

Vice President of Supply Chain $125,673 $402,121 $209,161 $148,780 $165,938 $249,296

Vice President of Global Supply Chain $100,524 $281,416 $215,078 $165,873 $186,954 $257,304

Sr. Vice President of Supply Chain $135,699 $402,113 $216,099 $172,876 $203,098 $273,408

Sr. Vice President of Global Supply Chain $145,733 $369,438 $221,116 $178,938 $230,225 $301,548

Transportation Specialist $37,201 $109,593 $60,324 $50,258 $62,696 $76,404

Transportation Manager $56,336 $188,964 $72,416 $60,324 $78,398 $98,530

Warehouse Manager $48,264 $164,394 $64,360 $55,275 $73,188 $93,980


10THPERCENTILE


NON-PROFIT

Administrator for Non-Profit Organizations $38,214 $85,441 $47,283 $41,261 $48,272 $58,298

Advocacy Director $72,408 $160,880 $115,583 $87,459 $96,480 $130,682

Campaign Manager $70,358 $152,848 $94,518 $78,913 $95,507 $120,656

Community Outreach Specialist $27,183 $60,324 $38,198 $31,364 $35,561 $39,742

Community Relations Director $45,241 $95,571 $63,363 $55,661 $65,341 $80,456

Database Coordinator $40,208 $75,664 $50,877 $44,260 $49,285 $56,787

Database Manager $47,444 $105,814 $73,397 $58,346 $70,374 $88,464

Donor Database Associate $32,160 $105,372 $57,293 $46,005 $56,167 $60,316

Development Associate $40,224 $93,481 $70,358 $50,258 $64,344 $73,381

Development Coordinator $39,195 $88,480 $60,324 $45,241 $57,301 $60,324

Development Manager $48,248 $160,519 $76,420 $63,363 $81,421 $93,505

Development Director $54,326 $194,070 $85,449 $71,395 $93,103 $103,547

Chief Development Officer $72,416 $247,254 $113,573 $83,439 $119,627 $142,734

Education Coordinator $32,168 $87,853 $50,258 $36,204 $46,946 $55,275

Executive Assistant $38,198 $85,473 $60,324 $45,241 $50,258 $58,298

Executive Director $80,456 $251,290 $123,671 $90,490 $120,656 $141,705

Foundation Director $85,473 $296,571 $147,791 $105,573 $125,673 $160,921

Fundraising Coordinator $27,183 $80,456 $46,238 $35,561 $39,742 $46,238

Fundraising Specialist $37,201 $84,444 $60,324 $45,241 $52,284 $60,324

Fundraising Manager $60,324 $152,527 $86,430 $70,358 $83,093 $95,507

Grants Administrator $40,208 $98,498 $60,308 $52,284 $65,341 $78,398

Grants Manager $46,238 $126,638 $80,456 $56,304 $72,368 $83,471

Director of Grants Administration $68,348 $175,971 $114,594 $86,446 $116,588 $129,685

Individual Giving Specialist $35,561 $104,576 $60,324 $42,218 $53,281 $65,341

Individual Giving Manager $60,324 $281,553 $96,601 $68,364 $90,490 $128,696

Institutional Giving Specialist $43,914 $130,682 $76,525 $51,247 $65,333 $76,525

Institutional Giving Manager $65,341 $311,558 $130,690 $85,473 $95,507 $125,673

Major Gifts Officer $65,333 $165,930 $94,985 $72,408 $83,407 $90,482

Major Gifts Coordinator $27,183 $90,490 $58,306 $36,486 $48,248 $61,321

Senior Director of Major Gifts $77,425 $301,516 $160,913 $100,516 $120,648 $140,716

Meeting Planner $36,196 $116,596 $50,290 $45,233 $58,636 $75,624

Membership Coordinator $31,364 $80,408 $46,246 $41,221 $47,259 $58,306

Member Services Director $69,843 $186,005 $86,470 $77,433 $86,438 $100,524

Special Events Coordinator $30,158 $80,456 $50,258 $38,198 $45,241 $54,278

Special Events Manager $34,178 $90,490 $56,296 $45,852 $59,303 $66,354


All salaries are in US$

10THPERCENTILE


NON-PROFIT

Volunteer Coordinator $24,048 $54,278 $35,561 $32,289 $37,201 $46,254

Volunteer Manager $32,168 $85,473 $52,284 $40,224 $48,264 $58,314

Volunteer Services Director $60,324 $196,039 $100,395 $68,364 $80,456 $93,513

Research Analyst $40,224 $120,656 $65,341 $50,194 $60,324 $70,358

Program Assistant $21,957 $51,351 $33,181 $26,460 $31,155 $34,693

Program Coordinator $32,168 $94,092 $50,258 $38,069 $45,241 $52,284

Program Manager $82,444 $186,005 $125,673 $104,576 $110,558 $120,656

Program Officer $85,473 $188,192 $130,690 $108,564 $114,610 $125,673

Program Director $90,490 $196,039 $135,707 $110,558 $118,598 $130,690


2021 SALARY GUIDE | NATIONAL JOB DESCRIPTIONS

ORGANIZATIONAL SUPPORT

Administrative AssistantSupports an organization or department by performing administrative services. Requires a high school diploma with 0-2 years of experience in the field or in a related area.

Administrative Assistant, BilingualAids and relieves officials of clerical work and minor administrative and business details, frequently using a foreign language, including basic correspondence, filing and inputting data for reports. Requires a high school diploma or its equivalent and 2-4 years of experience in the field or in a related area.

Sr. Administrative AssistantComposes memos, transcribes notes, and researches and creates presentations. Requires a high school diploma with at least 5 years of experience in the field or in a related area.

Administrative Services SupervisorOversees and performs clerical and administrative support tasks. May require an associate’s degree in business or finance and 2-4 years of experience in the field.

Administrative Services ManagerDirects and organizes administrative services, which may include office, clerical and support services, printing, mail distribution and messenger services, telecommunications, maintenance, purchasing, security and cafeteria services. May require an associate’s degree in a related area with at least 7 years of experience in the field.

Business Operations SpecialistDevelops procedures to manage the flow of a workplace in order to optimize day-to-day activities. Maintains company policies and procedures, identifies company and customer needs. Works closely with other business functions to oversee clearance of options and futures activity. Requires a bachelor’s degree and operations or finance experience.

Sr. Business Operations Specialist Develops procedures to manage the flow of a workplace in order to optimize day-to-day activities. Maintains company policies and procedures, identifies company and customer needs. Works closely with other business functions to oversee clearance of options and futures activity. Requires a bachelor’s degree and at least 2+ years of experience in business operations.

Business Operations ManagerManages total facility operations, including staffing, training, evaluation, work schedules, budget planning and tracking, accounting and payroll, inventory control, receiving, merchandising and store inventory. Responsible for the financial and operational management of the organization. Requires a bachelor’s degree and at least 5+ years of experience in business operations.

Director of Business Operations Directs total facility operations, including staffing, training, evaluation, work schedules, budget planning and tracking, accounting and payroll, inventory control, receiving, merchandising and store inventory. Responsible for the financial and operational management of the organization. Requires a bachelor’s degree and at least 10+ years of experience in business operations.

Vice President of Business OperationsBuilds business plans, works to reduce overall costs, and performs detailed studies to ensure the operational strategic direction of the organization aligns with the company’s goals. This role requires at least 10 years of functional management experience and a bachelor’s degree in a related discipline (e.g., Finance, Business, Operations).

Contracts Administration ClerkIn charge of preparation and verification of contracts and associated paperwork to prepare a complete contract package. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Contracts Administration ManagerManages contract administration operations involving contracts for purchase or sale of equipment, materials, products or services. May direct those who estimate expenditures and submits contract packages to management. Requires a bachelor’s degree with at least 5 years of experience in the field.

Data Entry ClerkUsing various data entry devices, inputs lists of alphabetic, numeric or symbolic items in computer-readable format. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

Sr. Data Entry ClerkGuides data entry operators in the data entry process and in solving work problems. Requires a high school diploma or its equivalent with at least 5 years of experience in the field or in a related area.

Executive AssistantAids executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office that cannot be brought to the attention of the executive. Requires an associate’s degree or its equivalent with at least 2 years of experience in the field or in a related area.

Sr. Executive AssistantProvides direct support to the leadership executive(s) and/or project teams by handling a wide variety of situations involving the administrative functions of the office. Requires a bachelor’s degree or its equivalent with at least 3 years of experience providing executive support.

C-Level (C-Suite) Executive Assistant Works directly with C-level executive(s) and will be responsible for handling a wide variety of administrative duties. The ideal candidate is self-motivated, professional, and organized. Requires a bachelor’s degree or its equivalent with at least 4+ years of experience as an Executive Assistant reporting directly to senior management.

2021 SALARY GUIDE | JOB DESCRIPTIONSNATIONAL

Facilities ManagerManages all facilities and employees, including budgets, schedules, repair buildings, and machinery to keep production moving smoothly. Ensures all utility systems are inspected in accordance with regulations. At least 3 years of experience and a bachelor’s degree is required.

Facilities DirectorDirects all facilities and employees, including budgets, schedules, repair buildings, and machinery to keep production moving smoothly. Ensures all utility systems are inspected in accordance with regulations. A bachelor’s degree and a minimum of 10 years’ progressive experience in facilities, maintenance or operations is required.

Director of Global FacilitiesProactively manages on-going operations by leading staff and contractors by planning, constructing, remodeling, repairing, and maintaining a facility. A bachelor’s degree and a minimum of 10 years’ progressive experience in facilities, maintenance or operations is required.

File ClerkClassifies, stores, retrieves and updates information by examining incoming material and coding it numerically, alphabetically, by subject matter or other specified system. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

Front Desk ClerkGreets and receives visitors at establishment, determines nature of business and directs visitors to destination. May require a high school diploma or its equivalent and 0-2 years of related experience.

Front Desk ManagerOrganizes front office’s activities and resolves problems arising from visitors’ complaints, as well as unusual requests and inquiries. May require an associate’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Office AdministratorAids department in performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures that may be complex. Requires a high school diploma or its equivalent with 0-3 years of experience in the field or in a related area.

Office ManagerManages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies and other clerical services. Requires a high school diploma or its equivalent with at least 7 years of experience in the field.

Presentation SpecialistCreates new templates for PowerPoint decks from various Adobe Creative programs including InDesign. The position involves a combination of sales presentation development and fulfillment. Strong executive admin skills and expert level of proficiency with PowerPoint required.

Project CoordinatorPlans and facilitates communication and orchestrates services working directly with sales, operations and customers throughout workplace service planning and implementation. Manages and directs all staff and volunteers. An associate’s or bachelor’s degree in business or related field of study and at least 2 years of work in a related role is required.

Project ManagerManages, plans and organizes activities of projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. May require a bachelor’s degree and at least 2 years of work as a Project Coordinator, or in a related role.

Director of Project Management Develops and executes programs in accordance with program management practices within technical, schedule, and cost requirements, and to meet or exceed all internal financial commitments. Owns responsibility for project goals, objectives, project management guidelines, project standards, project scope, risk identification and mitigation, quality management, project budget, reporting and documentation. A bachelor’s degree and 7 years of related experience is required.

ReceptionistGreets and receives callers or visitors at establishment, and determines nature of business. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

Workplace ServicesCarries out various duties within office services, including setting up and supporting hospitality and meeting services while coordinating planning and communications for any events, activities, or day-to-day functions for an organization. A minimum of 1-3 years of related experience and a high school diploma is required.

CUSTOMER CARE

Account ManagerResponsible for prospecting, identifying and developing business through marketing, strategic planning and customer service efforts. Performs all communications and marketing functions and collaborates with professionals at all levels of the organization. A bachelor’s degree in a related field plus one year of related/management experience is required.

Call Center RepresentativeHandles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction and customer retention. Requires a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area.


Sr. Call Center RepresentativeHandles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction and customer retention. May require an associate’s degree and 4-6 years of experience in the field or in a related area.

Call Center SupervisorSupervises and organizes activities of call center representatives and/or telemarketing representatives who solicit orders for merchandise or services over the telephone. May require a bachelor’s degree in area of specialty.

Call Center ManagerManages staff of call center representatives and/or telemarketers. Focus is on staffing, training and monitoring the production of the employees. Requires a bachelor’s degree with at least 7 years of experience in the field.

Customer Success Specialist Assists international and domestic customers by providing fast, accurate and helpful insights to user inquiries in all of our support channels (eg, phone, messaging, email). Acts as a liaison for customers, resolving any issues with accuracy and efficiency. A bachelor’s degree or 2+ years of customer service experience is required.

Sr. Customer Success Specialist Assists international and domestic customers by providing fast, accurate and helpful insights to user inquiries in all of our support channels (eg, phone, messaging, email). Acts as a liaison for customers, resolving any issues with accuracy and efficiency. A bachelor’s degree and 5+ years of experience in a customer success role is required.

Customer Success ManagerPrepares, analyzes, and presents customer service data (sales, payroll, expenses, etc) using Word, Excel, and PowerPoint (on a daily, weekly, monthly, and quarterly basis). Audits associate performance by training, coaching, and developing them on policies, expectations, and standards of delivering excellence in customer service. A bachelor’s degree and 5 years+ experience in a business-to-business client-facing role is required.

Director of Customer SuccessDirects and oversees all aspects of an organization’s customer service policies, objectives, and initiatives. Develops and establishes procedures and policies governing customer correspondence and the handling of customer complaints. Requires a bachelor’s degree with at least 10 years of experience in the field.

Inside Sales RepresentativeDiscusses products offered by explaining their features and benefits; employs professional service and sales techniques to ensure customer satisfaction while exploring our product offerings and assisting with customers purchase decisions. A bachelor’s degree in Sales or Marketing is preferred. At least 3 years of related experience is required.

TelemarketerSolicits orders for merchandise or services over telephone. May require a bachelor’s degree in area of specialty and 0-2 years of experience in the field or in a related area.

Sr. TelemarketerSolicits orders for merchandise or services over telephone. Requires an in-depth knowledge of products and services offered. May require a bachelor’s degree in area of specialty and 4-6 years of experience in the field or in a related area.

Customer Service RepresentativeInteracts with customers to provide information in response to inquiries about accounts, products and services. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

Sr. Customer Service RepresentativeProcesses orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area.

Customer Service SupervisorSupervises and aids in planning, directing and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required.

May require a bachelor’s degree in business, marketing, or a related area and at least 6 years of experience in the field.

Customer Service ManagerManages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Requires a bachelor’s degree in business, marketing, or related area and at least 7 years of experience in the field.

MARKETINGMarketing CoordinatorLeads the coordination of marketing and sales management and execution of product lines, including pricing, promotion, new product support, distribution, budgeting, sales support and special projects. May require a bachelor’s degree in area of specialty and 0-2 years of experience in the field or in a related area.

Marketing SpecialistEncourages sales and creates goodwill for company products or services among customers or prospects, and supports a broad range of marketing activities. Requires a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Sr. Marketing SpecialistConducts market research to understand customers in order to deploy content. Assists in developing sales tools and various types of marketing communications. Supports a broad range of marketing activities. Requires a bachelor’s degree in area of specialty and 4+ years of experience in the field or in a related area.

Marketing ManagerManages the promotion and direction of the marketing or service activities, improvement of company’s product image, market data and information. Requires a bachelor’s degree with at least 7 years of experience in the field.

Marketing DirectorDirects and oversees an organization’s marketing policies, objectives and initiatives. Requires a bachelor’s degree with at least 10 years of experience in the field.


Vice President of MarketingPlans and directs all aspects of an organization’s marketing policies, objectives and initiatives. Requires a bachelor’s degree with at least 10 years of experience in the field.

Sales AssistantProcesses sales data, prepares correspondence, generates sales progress reports, sales commission reports, routine reports on market trends, and other routine sales related records and reports. May require an associate’s degree or its equivalent with 0-2 years of experience in the field or in a related area.

Sales ManagerManages, plans, designs, develops and implements an organization’s marketing plan for assigned product by establishing effective selling strategies. May require a bachelor’s degree in area of specialty and 7-10 years of experience in the field or in a related area.

Sales DirectorDirects and oversees an organization’s sales policies, objectives and initiatives. Requires a bachelor’s degree with at least 10 years of experience in the field.

Chief Marketing OfficerResponsible for directing the marketing function of the division. Requires a bachelor’s degree and at least 15 years of direct experience in the field.

HUMAN RESOURCES

Benefits AdministratorSpecializes in human resources at the professional level, and carries out responsibilities in benefits, administering and advising employees and management on the interpretation of benefit policies, programs and procedures. May require an associate’s degree and 2-4 years of experience in the field or in a related area.

Sr. Benefits Administrator Analyzes and provides advice to supervisors and managers on methods and approaches to resolve employee benefit problems. May require an associate’s degree and 4-6 years of experience in the field or in a related area.

Benefits SpecialistScreens individuals for service eligibility based on program criteria and priorities for service and collects medical records and assessment information from multiple sources to expedite the application process. Requires an associate’s degree or its equivalent and a minimum of 3 years of related experience preferably in Human Resources or related administrative support environment.

Sr. Benefits Specialist Screens individuals for service eligibility based on program criteria and priorities for service and collects medical records and assessment information from multiple sources to expedite the application process. Requires an associate’s degree or its equivalent and a minimum of 5 years of experience as a Benefits Specialist.

Benefits SupervisorSupervises employee benefits program and directs implementation and administration of benefits programs designed to ensure employees against loss of income because of illness, injury, layoff or retirement. May require at least 5 years of experience and a bachelor’s degree in area of specialty.

Benefits ManagerManages employee benefits program and directs implementation and administration of benefits programs designed to insure employees against loss of income due to illness, injury, layoff or retirement. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field or in a related area.

Benefits DirectorResponsible for the overall design, implementation, communication and administration of health and welfare benefits programs. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Compensation AnalystAssesses and performs analysis on collected wage data, and prepares wage and salary data to facilitate compensation and management functions of organization. Requires a bachelor’s degree in a related area and 0-2 years of experience in the field or in a related area.

Sr. Compensation AnalystAssesses and performs analysis on collected wage data, and prepares wage and salary data to facilitate compensation and management functions of organization. Requires a bachelor’s degree in a related area and 4-8 years of experience in the field or in a related area.

Compensation SupervisorSupervises the pay practice area of compensation, usually defined as direct pay including wage, salary, incentive and executive compensation. Requires a bachelor’s degree in a related area and 3-5 years of experience in the field or in a related area.

Compensation ManagerDirects development and application of techniques of job analysis, job descriptions, evaluations, grading, and pricing in order to determine and convert relative job worth into monetary values to be administered according to pay-scale guidelines and policy. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field or in a related area.

Compensation DirectorPlans, designs, implements, maintains and administers compensation programs. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Director of Talent AcquisitionDevelops, implements and manages a recruiting strategy aimed at attracting the top talent across the world. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Employee Relations SpecialistInterviews workers to gather information on worker attitudes toward work environment and supervision received to facilitate resolution of employee relations problems. May require a bachelor’s degree in a related area and 0-2 years of experience in the field or in a related area.


HRIS AnalystEvaluates, analyzes, designs and maintains company Human Resources Information Systems (HRIS). Requires a bachelor’s degree in a related area and 2-5 years of experience in the field or in a related area.

Human Resources AssistantPerforms diversified clerical and administrative support to one or more functional areas within human resources. May require an associate’s degree or its equivalent with 0-2 years of experience in the field or in a related area.

Human Resources CoordinatorOversees the recruitment, induction and administration of temporary, seasonal and part-time workers, as well as temporary agency partners. Facilitates paperwork and associated processes for proper documentation of temporary agency partnerships. Participates in special projects related to the development and implementation of district, regional and organizational HR business strategies. A bachelor’s degree and 2+ years of experience in the field or in a related area is required.

Human Resources GeneralistAnalyzes human resources data and carries out responsibilities in one or more functional areas, such as staffing, employee relations, compensation, training, employment, labor relations, safety, affirmative action and employment equity programs, and personnel research. May require a bachelor’s degree in a related area and 0-3 years of experience in the field or in a related area.

Sr. Human Resources GeneralistAdvises employee and management personnel on the interpretation of personnel policies, programs and procedures. Requires a bachelor’s degree in a related area and 4-8 years of experience in the field or in a related area.

Human Resources SupervisorMaintains database and files in order to counsel, monitor, and train employees on completion of employment requirements. Oversees training seminars, talent acquisition, and policy compliance. A bachelor’s degree and 5+ years of experience in human resources is required.

Human Resources Business PartnerAdvises and consults with management personnel on the formulation, implementation and assessment of human resources activities, policies, procedures and programs from a strategic perspective. Requires a bachelor’s degree in a related area and at least 5-7 years of experience in the field or in a related area.

Sr. Human Resources Business PartnerLeads in the advising of and consulting with management personnel on the formulation, implementation and assessment of human resources activities, policies, procedures and programs from a strategic perspective. Requires a bachelor’s degree in a related area and at least 7-10 years of experience in the field or in a related area.

Human Resources ManagerManages and participates in planning, developing, recommending and implementing human resources activities, policies, procedures and programs for an organization. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field.

Human Resources DirectorOrganizes, plans, develops and directs the implementation and administration of human resources functions and carries out policies and procedures relating to all phases of human resources activities. Requires a bachelor’s degree with at least 7-10 years of direct experience in the field.

Vice President of Human ResourcesResponsible for directing the human resources activities within the center including staff recruitment, training and updating center staff on company personnel policies, procedures, and regulations and monitoring and evaluating human resources systems. A bachelor’s degree and at least 7 years of experience as a human resources generalist, two of which must have been in a management position, is required.

Sr. Vice President of Human Resources Responsible for directing the human resources activities within the center including staff recruitment, training and updating center staff on company personnel policies, procedures, and regulations and monitoring and evaluating

human resources systems. A bachelor’s degree and at least 10 years of experience as a human resources generalist, two of which must have been in a management position, is required.

Chief Human Resources OfficerOversees the strategic direction of the Human Resources Department to provide leadership and direction for an organization’s HR Policy, employee relations, recruitment, systems development, and benefits. The ideal candidate possesses strong critical thinking skills and is accustomed to a fast-paced environment, with the ability to function well under pressure. A bachelor’s degree is required with 7 years of direct experience in human resources. A master’s degree in a course of study related to the occupational field and experience in human resources in a higher education setting is preferred.

Manager of Diversity and InclusionOversees the implementation and evaluation of the equal employment opportunity (EEO) and affirmative action program plans. May require a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Onboarding Coordinator Serves as a liaison between payrolled employees and 1099 contractors, the organization and the client. Coordinates the onboarding process while providing high-level customer service and meeting service level agreements. Manages scheduling, coordination and communication of training classes and events in multiple office locations. A high school diploma or equivalent with a minimum of 2 years of human resources/customer service experience is required; a bachelor’s degree is preferred.

Onboarding Specialist Serves as a liaison between payrolled employees and 1099 contractors, the organization and the client. Coordinates the onboarding process while providing high-level customer service and meeting service level agreements. Manages scheduling, coordination and communication of training classes and events in multiple office locations. A bachelor’s degree with at least 5 years of human resources/customer service experience is required.


Vice President of Training and DevelopmentPlans, develops and sets the strategic direction of training and recruitment programs to meet organizational and employee development objectives. Ensures that training, recruitment and development initiatives are in compliance with company standards and applicable laws and regulations. Requires a bachelor’s degree with at least 5 years of experience in the field.

Payroll SpecialistProcesses, calculates, and maintains records of a variety of payroll actions, including, but not limited to, new-hire set-up, overtime hours, salary adjustments, incentive and/or premium pay, retroactive pay, benefits withholdings, wage garnishments, withholding changes, and final paychecks based on appropriate provisions. Works with the finance staff to generate, review, analyze, and maintain various monthly, quarterly, and annual payroll reports. A bachelor’s degree and 2+ years of experience in Accounting or Payroll related role is required.

RecruiterRecruits, interviews, checks references, makes offers and conducts orientation for new employees. Typically requires a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Sr. RecruiterPerforms exit interviews and processes change of employee status. May require a bachelor’s degree and 5-8 years of experience in the field or in a related area.

Executive RecruiterMarkets to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives, for the purpose of marketing our services to prospective clients and building on existing client relationships. Manages, counsels and provides performance feedback regarding job placements. A bachelor’s degree or a related field with a minimum of 2 years of experience recruiting top tier, mid- to senior-level candidates or relevant industry experience is required.

Recruiting CoordinatorAssists the recruiting team by scheduling in-person interviews for various offices and interacting closely with recruiters and interviewers across the company to ensure a seamless interview process for candidates. Works with the recruiters, businesses, and candidates to set up interviews, check references, make offers, and communicate relevant details to the appropriate parties. Typically requires a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Recruiting ManagerImplements and manages strategic recruitment and employment programs. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field.

HEALTHCARE: HEALTH INSURANCE/PAYOR

Insurance Claims AnalystAnalyzes and reviews claims for accuracy, completeness and eligibility. May require a bachelor’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Insurance Claims ExaminerReviews, evaluates and processes claims and makes recommendations for resolution. Has contact with agents, claimants and policyholders. May require a bachelor’s degree or its equivalent and 0-2 years of experience in the field or in a related area.

Sr. Insurance Claims ExaminerReviews, evaluates and processes claims and makes recommendations for resolution. Has contact with agents, claimants and policyholders. May require a bachelor’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Insurance Claims ManagerOversees insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field.

Insurance Claims DirectorProvides guidance and sets policies on insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. Requires a bachelor’s degree in a related area and at least 10 years of experience in the field.

Insurance Claims Processing ClerkResponsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquiries. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Sr. Insurance Claims Processing ClerkResponsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquiries. Prepares daily reports for claims management team. Requires a high school diploma or its equivalent and 2-4 years of related experience.

Insurance Claims SupervisorOversees the investigation of insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. May require a bachelor’s degree in area of specialty.

Insurance Pre-Certification ClerkVerifies details of insurance coverage with commercial or governmental carriers and offers information to patients prior to receiving medical treatment. Works with medical staff, claims representatives, medical billers and patients.

Insurance Verification SpecialistResponsible for the pre-verification of insurance for patients being admitted into the hospital for care. Ensures insurance coverage by telephone, resolves any issues with coverage and escalates complicated issues to a supervisor or manager. May require a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.


Member Services RepresentativeProvides available information upon request and escalates issues appropriately. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or its equivalent and 2-4 years of related experience.

Sr. Member Services Representative Maintains confidentiality per HIPAA guidelines. Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation and referrals/authorizations for medical care. Requires a high school diploma or its equivalent and 4-6 years of related experience.

Member Services ManagerResponsible for daily activities in the member services function for a health maintenance organization (HMO). Requires a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Member Services DirectorDirects and coordinates all aspects of the Health Maintenance Organization (HMO) member services department. May require an advanced degree and at least 10 years of direct experience in the field.

HEALTHCARE: HIM/PROVIDER

Health Information SupervisorIn charge of maintaining and configuring the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Requires a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Health Information ManagerIn charge of managing the customer information center staff, activity and goals. Requires a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Health Information DirectorGuides and oversees all policies and procedures related to healthcare information management. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Medical Records ClerkCompiles, verifies, types and files medical records of hospital or other healthcare facility. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Medical Records AdministratorPlans, develops and administers health information system for healthcare facility consistent with standards of accrediting and regulatory agencies and requirements of healthcare system. May require an associate’s degree or its equivalent and registration as a Registered Health Information Administrator (RHIA) by the American Health Information Management Association.

Medical Records Coding TechnicianCompiles and maintains medical records of patients of healthcare delivery system to document patient condition and treatment. Requires an associate’s degree and at least 2 years experience in coding or medical records using ICD and CPT coding systems.

Medical Records Coding ManagerEnsures the accuracy and timeliness of the coding process. May require a bachelor’s degree and at least 6 years of experience in a related field.

HEALTHCARE: PATIENT ACCESS/PROVIDERPatient Access SupervisorOrganizes activities and schedules work assignments to meet billing deadlines. May require a bachelor’s degree in area of specialty and at least 4 years of experience in the field or in a related area.

Patient Access ManagerOrganizes the flow of patients through the facility. Generally requires a bachelor’s degree in area of specialty, at least 5 years of experience in the field or in a related area and state licensure as a registered nurse (RN).

Patient Access DirectorAdministers and develops policies and procedures that provide a high level of quality care and services for patients and their families. Requires a bachelor’s degree with at least 7 years of experience in the field.

Patient Appointment SchedulerIn charge of answering phone calls, scheduling patient appointments and may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or its equivalent and at least 2 years of related experience.

Patient RegistrarCollects information from incoming patients regarding services needed, insurance available or financial status. Requires a high school diploma and 0-2 years of experience in the field or in a related area.

Scheduling ManagerResponsible for scheduling patient testing, procedures, or hospital admissions; obtaining pre-certification or authorization numbers and entering in the scheduling or registration system; obtaining and entering accurate insurance information; answering incoming phone calls. Requires a high school diploma and 0-2 years of experience in the field or in a related area.

Manager of Central SchedulingEnsures that staff has all necessary information needed to appropriately schedule/distribute work for call center. Requires a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

HEALTHCARE: PHYSICIAN OFFICE/PROVIDER

Medical Administrative AssistantInteracts with medical staff, vendors and patients. Previous medical terminology and healthcare office experience generally required.

Medical Executive AssistantPerform high-level administrative duties for doctors and medical scientists. Responsible for reviewing documents and reports, conducting research, transcribing dictation and scheduling appointments. Must have knowledge of insurance and billing practices, medical terminology and laboratory procedures. Requires a high school diploma or its equivalent with at least 5 years of experience as an administrative assistant or medical secretary.


Medical Secretary/ReceptionistPerforms secretarial and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic or laboratory procedures. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Office ManagerSupervises office activities to achieve maximum expense control and productivity. Requires a high school diploma or its equivalent with at least 7 years of experience in the field.

Patient Financial CounselorAssists patients and their families with issues related to payment of their medical care and/or treatment. Requires previous experience in patient accounts and/or billing and excellent communication skills.

Practice AdministratorPrevious medical terminology and healthcare office experience generally required. Interacts with medical staff, vendors and patients. Excellent MS and customer service skills and ability to handle a high degree of confidential information required.

Practice Administrator IIOversees multiple practices. Leads offices in the management of patient services, and motorizes utilization ensuring the quality, financials and service targets are met by each practice. At least 5 years of management experience is required.

Practice Manager Provides leadership, direction, and administrative support to all aspects of physician office/clinic activities to ensure accomplishment of its objectives. Assists in the transactions of practice acquisition and contractual relationships of physicians. Bachelor’s or master’s degree in business, health management or a related field is required.

Unit SecretaryResponsible for providing secretarial support for all employees within an assigned nursing unit. Requires a high school diploma with 0-2 years of experience in the field or in a related area.

HEALTHCARE: REVENUE CYCLE/PROVIDER

Clinical Outcomes AnalystSupports clinical process improvement initiatives, collects clinical outcomes data and performs analysis. Generally requires a bachelor’s degree and 0-3 years of experience in the field or a related area.

Sr. Clinical Outcomes Analyst Supports clinical process improvement initiatives, collects clinical outcomes data and performs analysis. Generally requires a bachelor’s degree and 3-5 years of experience in the field or a related area.

Credentialed Medical CoderResponsible for using print or online manuals to select proper codes needed to classify any procedures performed, diagnostic information and treatment provided. Certification is more often required: CCS-P, CCS-H, CPC, RHIT or RHIA.

Insurance Follow-Up Specialist Responsible for analysis of denied reimbursement claims. Requires a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Medical Bill ReviewerProcesses bills on behalf of a healthcare provider to commercial and/or government carriers and works on site at a hospital, physician group, clinic or medical business office. Must be familiar with current ICD-10, CPT-4 and/or HCPS coding systems and have knowledge of insurance submittal procedures and medical forms (including UB04 and HCFA 1500).

Medical Biller Reviews billing data from medical office or hospital records to ensure amounts and account numbers are accurate. Must be familiar with current ICD-10, CPT-4 and/or HCPS coding systems and have knowledge of insurance submittal procedures and medical forms (including UB04 and HCFA 1500).

Medical Billing Manager Manages and oversees the daily operations of the billing department. Knowledgeable in various insurance claims and has prior experience in patient admissions, adjudications, medical billing and medical collections/reimbursement.

Medical Cash Applications Specialist Provides support and service for the cash management needs of business banking clients. Ensures client retention and customer satisfaction. Typically handles general accounts. Requires a bachelor’s degree in area of specialty and 3-5 years of experience in the field or in a related area.

Medical Coding ManagerSupervises coding staff and trains employees to ensure that the hospital receives appropriate reimbursement while conforming to applicable guidelines and regulations. Knowledge in ICD-10 and CPT-4 coding required. May require a bachelor’s degree and at least 6 years of experience in a related field.

Medical Collections RepresentativeResponsible for initiating calls to delinquent customers to collect payments and settle accounts. May require an associate’s degree or its equivalent with 2-4 years of experience in the field or in a related area.

Medical Collections ManagerManages department accounts receivable revenue by ensuring timely and accurate reimbursement. Requires previous medical collections experience along with management or supervisory experience within a medical facility.

Medical Credentialing SpecialistResponsible for monitoring the verification process for medical staff incumbents. May require a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Medical Customer Service RepresentativeInteracts with customers to provide information and is familiar with standard concepts, practices and procedures within the medical field. Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area.


Medical Payment PosterPosts payments and adjustments to patient accounts. Must be familiar and understand an explanation-of-benefits form (EOB). Previous knowledge of insurance companies and contract payers is required.

Patient Accounts RepresentativeOrganizes inpatient and outpatient claims for electronic or hard copy mail and forwards to appropriate third party payers. Requires a high school diploma or its equivalent and 2-4 years of related experience.

Patient Accounts SupervisorSupervises credit, collection, insurance and billing clerks within an inpatient and/or outpatient accounting office. May require a bachelor’s degree in area of specialty and at least 4 years of experience in the field or in a related area.

Payment Recovery SpecialistResponsible for analysis of denied reimbursement claims. Requires a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Referral SpecialistCompiles and records information about temporary job openings, and refers qualified applicants from register of temporary help agency. Requires an associate’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Reimbursement SpecialistReviews appropriateness of CPT-4/ICD-10 coding and determines if care provided corresponds to the charges submitted. May require a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Revenue Cycle ManagerInvestigates and advises on matters relating to technical billing, coding, or regulatory requirements for documenting, coding, and billing. Oversee billing teams that manage accounts, communication with insurance, collections, contract analysis, cash posting, billing transactions with clients and report creation. Assess auditing and monitors trends, coordinates mitigation activities when opportunities for

improvement (audit variances) are identified. Monitors and analyzes charge capture trends. A bachelor’s degree in finance or business administration is preferred.

Director of Revenue CycleDirects and oversees the overall policies, objectives and initiatives of an organization’s revenue cycle activities to optimize the patient financial interaction along the care continuum. In charge of exploring business opportunities based on careful research, as well as reviewing billing activities and generating ideas for innovative revenue programs. Manages relations with payers and providers to

generate high reimbursement rates and a low level of denials. Oversee the completion of financial reports that explain revenue cycles in a clear, concise way. Work with leaders across the organization to identify opportunities to capture all charges efficiently. At least 5+ years of management experience is required.

Self-Pay Collections SpecialistDocuments all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. At least 2 years experience in a specialty or medical environment is required.

Director of Patient Financial ServicesReviews and manages the day-to-day billing, collections, cash application and internal audit functions according to corporate and Medicaid standards by state. Performs chart audits to ensure compliance with company and Medicaid policy, and communicates training needs with Operations and PFS.

SUPPLY CHAIN & LOGISTICS/OPERATIONSBusiness AnalystPlans and performs analysis of company functions, processes and activities to improve computer-based business applications for the most effective use of money, materials, equipment and people. Generally requires a bachelor’s degree in a related field such as information technology, finance, computer science, mathematics or business economics and 2-4 years of experience in a related field.

Business Technology Analyst Analyzes business processes, functions and procedures to determine the most effective business systems software to meet the needs of the organization. Requires a bachelor’s degree and 3-5 years of experience.

BuyerProcures materials or other goods and/or organizes activities involved with purchasing products and services, such as raw materials, equipment, tools, parts, supplies and advertising for an establishment. May require a bachelor’s degree and 2-4 years of experience in a related field.

Sr. BuyerResponsible for negotiating long- and short-term transactions with vendors. Incorporates strategic purchasing plans company-wide. Collects and gathers data on potential suppliers and carriers. Schedules shipping times and manages the requirements of freight travel. Negotiates pricing for services and/or products; disperses information about purchasing and sales to necessary team members. Bachelor’s degree is required, with 5+ years of experience in the field.

Category Planner Responsible for seeking out and securing contracts with other organizations that provide goods and services necessary for the business to operate. May require a bachelor’s degree and 2-4 years of experience in field.

Commodity BuyerPurchases commodities for use in manufacturing and other business applications. Monitors and analyzes the commodities market and overall economic conditions to ensure that commodities are purchased at competitive prices. Negotiates contracts and ensures orders are correct and comply with quality standards. Bachelor’s degree in area of specialty is required with 2-4 years of experience in the field.

Commodity ManagerManages and organizes activities of buyers and support staff engaged in purchasing and distributing raw materials, equipment, machinery and supplies in an industrial plant, public utility or other organization. May require a bachelor’s degree and 2-4 years of experience in field.


Cost EstimatorCreates cost estimates, studies, analyses and evaluations at all levels of project development as part of the internal team. Provides a detailed review of all documentation and develops comprehensive cost estimates/models that communicate client projects and strategic goals. Performs quantity take-off and level of detail consistent with the project goals. Inputs estimate data into appropriate software. A bachelor’s degree in an industry-related field is required.

Customer Support SpecialistProcesses orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area.

Demand PlannerPlans and organizes distribution of goods to ensure that current inventory levels are within set parameters to meet customer demands. Bachelor’s degree may be required along with 2-4 years of experience in the area.

Environmental Health and Safety CoordinatorImplement programs, policies and assessments to ensure company is in compliance with all federal and internal health and safety rules. Investigates any incidences that may result in asset loss and compile findings in reports for further review. Typically require a bachelor’s degree in a related field or 2-4 years of experience in the health and safety field.

Environmental Health and Safety SpecialistConducts environmental health investigations or inspections for health departments and companies. Responsible for implementing health and safety training programs, collecting environmental health statistics and giving safety protection support to employees within a given workplace. Often supervises field and creates surveys, monitors or tests equipment, and ensures the quality of technology the company is using. Bachelor’s degree is generally required with 4+ years of experience.

Environmental Health and Safety ManagerWork with, and for, organization to promote good working practices for employees. Provide recommendations to protect workers, and help educate employees on how to prevent health problems through training programs. Responsible for investigating accidents to identify causes and create preventative measures of reoccurrence. Oversees operations of various health and safety teams over a larger-scale business; may manage a department. Bachelor’s degree is required with 5+ years of experience in environmental health and safety.

ERP SpecialistReviews, analyzes and modifies the programming systems including encoding, testing and debugging to support an organization’s Enterprise Resource Planning (ERP) applications. May require a bachelor’s degree in area of specialty and 0-2 years of experience in the field or in a related area.

Export SpecialistPrepares import/export documents in accordance with established procedures and guidelines. May require an associate’s degree or its equivalent and 0-2 years of experience in the field or in a related area.

Export Manager Manages the import/export process and ensures compliance with U.S. and foreign government laws and regulations. Requires a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Engineering ManagerPlans, organizes and directs engineering to meet company objectives for design, new product development and improvement of existing product lines. Confronts and solves performance/operational issues to improve development efficiency. Leads and develops the engineering team. Oversees a robust project management process and delivers timelines to keep projects on schedule and on budget. Requires a bachelor’s degree in engineering with 3+ years of management experience.

General ManagerOversees daily business activities, improving overall business functions, training heads of departments, managing budgets, developing strategic plans, creating policies, and communicating business goals. Creates incentives for employees and evaluates department’s efficiency and productivity. Additionally, will collaborate with company executives to develop strategic plans for business growth based on short- and long-term goals. May require a bachelor’s degree or its equivalent and experience in the field or a related area.

Import SpecialistPrepares import/export documents in accordance with established procedures and guidelines. May require an associate’s degree or its equivalent and 0-2 years of experience in the field or in a related area.

Import Manager Manages the import/export process and ensures compliance with U.S. and foreign government laws and regulations. Requires a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Inventory Control SpecialistRecords and maintains control of all inventory items purchased and produced. Requires a high school diploma with 2-5 years experience.

Inventory ManagerEnsures adequate inventory of materials and products in accordance with inventory cycles and organizational philosophy. Requires a bachelor’s degree with 7 years of experience in the field.

Logistics ClerkPerforms administrative tasks to support the logistics group. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Logistics CoordinatorCoordinates and analyzes a company’s supply chain. Manages the life cycle of a product; acquisition, distribution, allocation, and delivery to the consumer. Assists in monitoring transportation, inventory, purchasing, and warehousing by using software


systems specifically designed to manage logistical functions. Responsible for directing the movement of people or consumer goods and supplies. Requires a high school diploma or its equivalent.

Logistics Analyst Determines the most effective means for an organization to use capital, equipment, energy, facilities, information, material, people and other assets to make a product or service. Typically requires a bachelor’s degree and 2-4 years of experience in the field.

Logistics Manager Oversees and organizes program activities designed to ensure effective and economical support for production of various goods and services. Typically requires a bachelor’s degree and 5-7 years of experience.

Director of LogisticsDirects and oversees operations within the organization’s logistics department, including the transportation and storage of goods, vendor selection and negotiation, distribution and inventory control. Typically requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field.

Director of Global LogisticsDirects and oversees operations within the organization’s logistics department, including the transportation and storage of goods, vendor selection and negotiation, distribution and inventory control. Typically requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field.

Vice President of LogisticsPlans and directs all aspects of an organization’s logistics management program. Requires a bachelor’s degree with at least 10 years of experience in the field.

Vice President of Global LogisticsDevelops policies and procedures for logistic processes in order to ensure optimization and compliance with established standards and regulations. Requires a bachelor’s degree with at least 10 years of experience in the field.

Sr. Vice President of LogisticsProvides oversight and maintenance of the operational and personnel activities of one or more processes in the logistics department to ensure consistent, efficient and cost contained services are provided to all internal and external customers. Requires a bachelor’s degree with 15 years of experience in the field.

Sr. Vice President of Global LogisticsProvides oversight and maintenance of the operational and personnel activities of one or more processes in the logistics department to ensure consistent, efficient and cost contained services are provided to all internal and external customers. Requires a bachelor’s degree with 15 years of experience in the field.

Manufacturing EngineerPlans, directs and organizes manufacturing processes. Requires a bachelor’s degree in engineering and 3-5 years of experience in the field.

Master SchedulerOrganizes and expedites flow of equipment, materials, parts, assemblies and other materials according to schedules or priorities, and compiles and maintains manual or computerized records. Typically requires a bachelor’s degree and 4-7 years of experience in field.

Materials ManagerManages and administers materials management functions, such as the planning, procurement, storage, inventory control and distribution of materials and products to meet company objectives and customer requirements. Requires a bachelor’s degree and 3-5 years of experience in the field/area.

MRP SpecialistResponsible for providing subject matter expertise in a process where companies streamline different operational/manufacturing departments in one computer system to maximize efficiency. Requires a bachelor’s degree and a minimum of 7 years of experience in the field.

Operations ManagerManages and organizes branch, plant or department operation strategies and activities. Typically requires a bachelor’s degree and 5-7 years of experience in the field.

Director of OperationsEnsures that a company’s everyday activities run smoothly. Sets parameters to judge how efficiently and effectively the organization is operating. Responsible for streamlining and improving business processes, spearheading long-term business planning and analyzing the effectiveness of existing business factors. Reviews and evaluate business procedures, ranging from office expenses to real estate assets. Bachelor’s degree is required with 8+ years of experience in the field or leadership role.

Vice President of OperationsSupports the growth to add to the bottom line of an organization. Focuses on strategic planning and goal-setting, and directs the operations of the company in support of its goals. May be required to monitor revenue margins for worker productivity, develop guidelines for personnel evaluations, staff advancement and recruitment procedures. Develops strong relationships with outside partners, such as vendors and advisors, as well as internal partners. A bachelor’s degree is required, and a master’s degree is often preferred, with at least 10 years of experience in the field or a leadership role.

Chief Operating

2021 SALARY GUIDE - Ajilon/media/AdeccoGroup/Brands/Ajilon...Recruiting Coordinator $39,195 $100,524...

Documents

Transcript of 2021 SALARY GUIDE - Ajilon/media/AdeccoGroup/Brands/Ajilon...Recruiting Coordinator $39,195 $100,524...