ON-TARGET SALARIES. TOP-NOTCH TALENT./media/AdeccoGroup/Brands/Ajilon...

ORGANIZATIONAL SUPPORT

MARKETING

HUMAN RESOURCES

NON-CLINICAL HEALTHCARE

SUPPLY CHAIN & LOGISTICS

ON-TARGET SALARIES.

2018 SALARY GUIDE

TOP-NOTCH TALENT.

ajilon.com/salaryguide

THE RIGHT SALARY FOR THE RIGHT TALENT

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CONTENTS

2018 SALARY GUIDE

In an evolving business landscape, specialized workers are more valuable than ever. As unemployment trends downward, the resulting talent shortage can make hiring feel like an uphill climb. As your strategic partner, we can help you with the trek.

We’re seeing top companies hiring faster to hire smarter. Specialized workers are being snatched up quickly. To get the right talent before the competition does, it’s crucial to team up with the right people. We can help fill your most important roles with skilled candidates in 2018. We understand the complexities of your industry and can connect you with top talent to ensure a strong foundation for success.

We’re connected to thousands of professionals and know exactly what they want — things like work-life balance, community involvement, benefits and the right salaries.

Our guide is one of many tools we provide to ensure you make moves to stay ahead of your competition. Keep pace with your ever-evolving industry by making the right offer for the right talent.

Included in this guide is the most up-to-date compensation information for human resources, non-clinical healthcare, office administration and supply chain & logistics positions. You’ll also get extensive job descriptions for hundreds of positions. With this guide, consider yourself armed with the most in-depth hiring and retention knowledge.

We’re confident our Salary Guide — and our partnership — will help you lead the way through the competitive talent landscape in 2018 and beyond.

– DAVID ALEXANDER, PRESIDENT

2 INSIGHTS FOR 2018

4 ABOUT THE SALARIES

5 VARIANCES

6 ORGANIZATIONAL SUPPORT

7 CALL CENTER

7 MARKETING

8 HUMAN RESOURCES

10 NON-CLINICAL HEALTHCARE

12 SUPPLY CHAIN & LOGISTICS

14 JOB DESCRIPTIONS

2 ajilon.com/salaryguide

A SNAPSHOT OF THE LABOR POOL

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2018 SALARY GUIDE

The U.S. unemployment rate, hovering at 4.4% — the lowest in a decade — is expected to drop further to nearly 4% in 2018. As stated by Kiplinger, that could put the clamps on job creation as it becomes harder for employers to find suitable candidates. Nearly full employment translates to good news for job seekers as intensified competition for workers will drive up compensation, according to the Congressional Budget Office.

As the Society for Human Resource Management (SHRM) points out, during 2016, dozens of states and major metropolitan areas increased minimum wage. Furthermore, as NBC News states, 2016’s average hourly wage growth reached a seven-year high of roughly 3%. Although the growth has been slow, it has become steady — and SHRM expects it to continue.

Climbing compensation doesn’t only apply to hourly workers; it’s also happening for salaried employees. By the end of 2017, SHRM expects companies’ salary budgets to have risen by a moderate 3%. That number would be higher, but company leaders are still slightly cautious because of a recovering economy and an uncertain political environment. However, according to Glassdoor, there are quite a few professional positions that will soon realize greater salary increases between 3-7%. Looking broadly, Harvard Business Review advises that workers who acquire the latest skills — often technology related — will earn the best pay.

Correspondingly, employers who hire the right workers and train them well stand to realize competitive advantages. Businesses that present higher starting salaries have a leg up on their rivals in a tight labor market — and, as ADP Spark mentions, that buys time to develop more sustainable, long-term initiatives such as talent retention and development, and enhancing organizational perception in the eyes of top-tier talent.

GETTING UP TO SPEEDOne way for companies to position themselves as a “destination” for the most promising candidates in today’s market is to streamline the hiring process.

Ajilon recently conducted a Google Consumer Survey of professionals employed across a variety of industries. Of the 454 survey respondents actively looking for new employment, 90% said the hiring process should take less than four weeks from application to onboarding. Additionally, 54% said it should take two weeks or less.

Those numbers contrast starkly with reality. The average interview process currently takes about 23 days, and the average total hiring cycle spans nearly 43 days. When hiring takes almost two full weeks longer than candidates expect, there’s a huge opportunity for employers to tighten their hiring timeline and start their relationship with new workers on a positive note.

SKEWING YOUNGERAccording to Pew Research, Millennials have become the largest generation in U.S. history and now represent the dominant segment of the U.S. workforce. Concurrently, Baby Boomers are retiring from the labor force in large numbers, further shaping the pool of job candidates with a youthful bias.

How will this generational shift impact employers talent searches? Our Google survey indicates that 31% of employed Millennials are open to new job opportunities. They’re essentially waiting in place until the right career move comes along, which underscores the need for employers to maintain ties with trusted recruiters.

Millennials are also highly influenced by referrals in their job search. Building and sustaining a positive corporate culture will help keep current employees happy and prompt them to share their feelings. This type of word- of-mouth messaging can be a powerful force in attracting talented Millennials.

Across the board, business leaders are looking for employees who are agile, curious and able to collaborate with others to achieve the greatest results, according to a PwC CEO survey. Although those attributes are among the hardest to recruit, companies will find the effort worthwhile as the race for talent intensifies.


ABOUT THE SALARIES

The figures in this 2018 Salary Guide are based on national averages compiled through the Ajilon partnership with CareerBliss, a career community dedicated to helping people find happiness in the workplace and in life.

CareerBliss has millions of salary reports from real employees that are aggregated and formatted to be helpful to employers and employees alike, and their work has been featured on CNN, CNBC, Fox Business, Forbes and many other media outlets.

To further validate the data, each office in Ajilon’s nationwide branch network reviewed their local market data. Based on that review, some figures were revised to ensure local accuracy.

Salaries may be affected by many factors, including company size, benefits offered, location, educational requirements and local supply/demand trends. The accurate, up-to-date data in our guide is broken into the categories below.

AVERAGE BASE SALARY BY COMPANY SIZE

BASE SALARY TOTAL CASH COMPENSATION

SMALL Based on less than $50 million in annual sales, all industries. This figure represents the national average.

MEDIUM Based on $50-$200 million in annual sales, all industries. This figure represents the national average.

LARGE Based on greater than $200 million in annual sales, all industries. This figure represents the national average.

LOW Based on all company sizes and industries. Only 10% of the national workforce is paid below this figure.

HIGH Based on all company sizes and industries. Only 10% of the national workforce is paid above this figure.

AVERAGE Based on all company sizes and industries. This figure represents the national average.

LOW Based on all company sizes and industries. Includes annual cash incentives. Only 10% of the national workforce is below this figure.

HIGH Based on all company sizes and industries. Includes annual cash incentives. Only 10% of the national workforce is above this figure.

AVERAGE Based on all company sizes and industries. Includes annual cash incentives. This figure represents the national average.

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2018 SALARY GUIDE

VARIANCES FOR SPECIFIC JOB MARKETS

We realize that salaries in your city may not be the same as salaries in other areas of the country. That’s why we’ve provided variances for all of the key markets throughout the U.S. You can use a variance to calculate the most accurate salary ranges for your specific job market. Take the average base salary for the position you are researching and multiply it by the variance.

HERE’S AN EXAMPLE: AN ADMINISTRATIVE ASSISTANT HAS AN AVERAGE BASE SALARY OF $42,428 & THE COMPANY IS BASED IN SAN DIEGO, CA, WHICH HAS A LOCAL VARIANCE OF 109.70%

HERE IS THE CALCULATION YOU SHOULD USE: $42,428 x 109.70% = $46,543 THE SALARY FOR SAN DIEGO WOULD BE $46,543

Albuquerque NM 101.40%

Atlanta GA 107.00%

Austin TX 100.44%

Baltimore MD 109.05%

Bellevue WA 114.10%

Boston MA 114.74%

Burbank CA 109.48%

Charlotte NC 104.20%

Chicago IL 111.94%

Cincinnati OH 101.96%

Cleveland OH 104.29%

Columbus GA 96.53%

Columbus OH 105.17%

Dallas TX 104.27%

Deerfield IL 111.46%

Denver CO 107.50%

Detroit MI 108.67%

East Bay CA 125.50%

Edison NJ 118.87%

Fort Lauderdale FL 102.63%

Fort Worth TX 103.37%

Greensboro NC 99.52%

Houston TX 108.34%

Indianapolis IN 102.88%

Jacksonville FL 100.37%

Kansas City MO 100.81%

King of Prussia PA 110.10%

Knoxville TN 93.92%

Las Vegas NV 106.55%

Long Island NY 113.01%

Los Angeles CA 114.78%

Los Angeles West CA 111.57%

Louisville KY 98.14%

McLean VA 115.70%

Mesa AZ 103.82%

Miami FL 101.16%

Milwaukee WI 104.57%

Minneapolis MN 109.59%

Nashville TN 100.23%

New York City NY 123.43%

Newport Beach CA 115.34%

Norfolk VA 93.90%

Oakbrook Terrace IL 111.57%

Oklahoma City OK 96.61%

Ontario CA 102.90%

Orlando FL 98.06%

Overland Park KS 99.29%

Paramus NJ 120.02%

Parsippany NJ 119.04%

Philadelphia PA 109.92%

Phoenix AZ 99.01%

Pittsburgh PA 102.26%

Portland OR 104.13%

Princeton NJ 116.45%

Raleigh NC 103.80%

Richmond VA 102.23%

Sacramento CA 112.01%

San Diego CA 109.70%

San Francisco CA 130.01%

San Gabriel Valley CA 112.87%

San Jose CA 129.01%

Schaumburg IL 111.57%

Seattle WA 115.32%

St. Louis MO 104.40%

Tampa FL 99.91%

Torrance CA 112.15%

Tulsa OK 96.73%

Washington DC 116.00%

West Palm Beach FL 97.89%

Woodland Hills CA 114.29%

National variances are based on salary averages. Increases and decreases of demand for certain positions may impact this percentage.


Base salary by company size Base salary Total cash compensationSMALL MEDIUM LARGE LOW HIGH AVERAGE LOW HIGH AVERAGE

ORGANIZATIONAL SUPPORT

Administrative Assistant 40,868 42,447 43,401 33,475 52,093 42,428 33,754 53,805 43,009

Administrative Assistant, Bilingual 46,435 48,244 49,203 35,777 57,800 47,376 36,183 59,121 48,663

Administrative Assistant, Sr. 51,143 53,868 55,352 42,026 67,730 54,271 43,039 68,956 55,046

Administrative Services Supervisor 60,983 63,774 65,828 46,810 82,873 64,455 47,545 86,559 66,520

Administrative Services Manager 75,860 85,814 88,280 59,883 112,257 83,154 60,687 121,057 87,255

Contracts Administration Clerk 47,103 47,887 49,022 37,991 60,769 48,083 38,179 61,615 48,662

Contracts Administration Manager 112,841 114,553 122,112 85,848 149,651 117,411 87,033 164,999 125,329

Data Entry Clerk 30,567 31,496 32,120 25,038 38,665 31,183 25,290 39,226 31,745

Data Entry Clerk, Sr. 39,511 39,630 42,879 31,478 50,595 40,256 31,717 51,489 40,674

Executive Assistant 56,651 58,495 63,366 47,100 74,092 59,468 47,645 76,141 60,847

File Clerk 27,802 28,845 31,180 23,333 37,415 29,945 23,344 37,912 30,047

Front Desk Clerk 44,928 46,146 49,577 29,457 56,773 46,532 30,023 58,833 49,533

Front Desk Manager 48,305 50,701 56,003 32,633 69,548 51,151 34,508 73,697 55,614

Office Administrator 45,958 48,494 49,378 29,340 63,369 48,208 31,023 65,530 51,129

Office Manager 66,040 67,117 72,314 48,997 91,324 68,751 49,475 96,257 70,515

Project Manager 69,055 71,676 79,334 53,336 97,293 73,955 56,236 103,349 76,555

Receptionist 31,536 32,747 37,081 27,304 43,076 34,880 27,731 43,654 35,339

2018 SALARIES

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2018 SALARY GUIDE


CALL CENTER

Call Center Representative 32,436 33,394 34,711 24,224 44,409 33,462 24,513 44,916 34,666

Call Center Representative, Sr. 41,668 42,874 45,071 30,322 56,829 43,194 30,449 74,638 45,727

Call Center Supervisor 49,715 51,364 53,109 36,680 72,463 51,718 37,106 74,154 52,706

Call Center Manager 85,332 90,268 92,121 63,879 118,301 89,037 64,338 126,959 94,004

Telemarketer 40,583 40,662 42,671 23,794 54,097 38,611 25,313 55,234 41,158

Telemarketer, Sr. 44,273 45,701 47,660 35,660 57,850 45,862 36,270 60,255 47,323

Customer Service Representative 34,950 35,334 36,163 28,958 44,059 35,485 29,396 45,479 35,978

Customer Service Representative, Sr. 47,533 48,129 49,196 40,044 60,031 48,778 40,953 61,833 50,170

Customer Service Supervisor 60,559 63,167 63,431 47,315 80,499 62,586 47,887 85,832 64,456

Customer Service Manager 71,096 80,985 90,280 61,506 110,848 82,965 63,576 119,512 87,374

MARKETING

Marketing Coordinator 39,472 42,955 55,328 35,858 62,438 51,537 37,276 71,389 53,671

Marketing Specialist 48,428 51,515 68,004 40,491 78,542 56,383 42,383 83,255 59,335

Marketing Manager 74,987 80,828 107,323 63,239 123,056 85,654 66,211 135,476 92,255

Marketing Director 109,333 123,744 172,480 94,511 200,708 150,006 99,150 232,829 166,300

Marketing Vice President 135,529 158,939 235,260 127,856 292,246 203,363 140,855 389,933 254,411

Sales Assistant 38,709 40,105 42,070 32,179 51,418 40,056 32,657 53,210 40,924

Sales Manager 115,055 127,804 128,960 81,843 164,870 122,574 93,083 230,454 153,585

Sales Director 153,680 174,890 184,714 116,923 228,176 170,580 133,852 353,794 218,592

Chief Marketing Officer 179,148 217,106 330,061 178,107 393,326 289,643 206,382 449,474 340,478

Human resources (HR) professionals specialize in recruiting, interviewing and placing workers. They often handle employee relations issues, compensation and benefits, and corporate training. Some specialists travel extensively to meet applicants at job fairs and college campuses. According to the Bureau of Labor Statistics, median pay for HR specialists in 2016 was $59,180, with 5% job growth expected through 2024.

Further up the organizational chart, HR managers plan, direct and coordinate the administrative functions of a company. They oversee the hiring process, consult with the executive suite on strategic planning and serve as a liaison between management and employees. Median pay for HR

managers in 2016 was $106,910, with a faster-than-average job growth projection of 9% through 2024.

A World Economic Forum report shows that 65% of employers are investing in reskilling current employees. HR professionals will be needed to assist in employee training aimed at development of new skill sets.

Once HR professionals gain employ-ment, they tend to be committed to their positions. A Google Consumer Survey conducted by Ajilon reveals that among 146 HR respondents, only 12% are looking for new work and 16% are open to new opportunities. That makes finding and hiring qualified candidates a substantial challenge.

Working with a staffing agency more than doubles the pool of potential applicants beyond the 12% of profes-sionals who have made the conscious decision to look for a new job.

The research also highlights a gender gap in HR hiring. Of 500 respondents who indicated being part of the hiring process in some capacity, 57% were men. The gender disparity is more pronounced in HR management roles, where only 33% of respondents were women.

Ajilon’s jobs database shows current HR professional opportunities with titles of HR manager, HR generalist, benefits manager and compensation analyst, among others.

HUMAN RESOURCES

HR PROFESSIONALS WILL BE NEEDED TO ASSIST IN EMPLOYEE TRAINING AIMED AT DEVELOPMENT OF NEW SKILL SETS.


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2018 SALARY GUIDE


HUMAN RESOURCES

Benefits Administrator 46,197 48,464 50,181 37,030 62,012 48,060 37,263 63,566 48,907

Benefits Administrator, Sr. 67,952 70,063 72,336 48,605 91,477 70,434 49,740 94,770 72,117

Benefits Supervisor 74,895 81,109 86,819 55,917 100,429 73,981 62,208 102,092 75,760

Benefits Manager 94,482 102,339 107,543 73,825 137,087 100,175 74,360 144,153 105,839

Benefits Director 125,527 139,070 157,447 102,326 190,911 143,800 104,090 231,903 160,821

Compensation Analyst 62,240 63,655 66,187 48,705 79,755 63,517 49,991 83,380 65,797

Compensation Analyst, Sr. 88,462 92,846 94,878 72,735 111,095 92,104 72,933 116,254 95,536

Compensation Supervisor 97,868 99,956 104,265 72,795 127,520 100,653 73,660 135,058 102,782

Compensation Manager 108,354 113,429 124,593 88,458 147,869 115,914 91,868 168,207 124,633

Compensation Director 131,132 143,693 164,116 117,752 186,720 150,012 118,696 230,579 170,319

Director of Talent Acquisition 99,590 110,113 122,937 78,794 133,192 103,515 80,970 141,304 107,238

Employee Relations Specialist 54,725 56,181 57,496 44,102 68,494 56,058 44,936 70,274 57,531

HRIS Analyst 70,722 75,233 81,488 52,846 90,539 70,090 54,332 93,980 73,233

Human Resources Assistant 36,844 39,239 42,624 31,695 51,840 40,884 31,977 52,462 41,287

Human Resources Generalist 55,055 56,640 58,802 43,477 71,016 56,679 44,329 72,737 57,708

Human Resources Generalist, Sr. 71,669 77,785 82,490 63,638 94,541 73,140 64,353 106,230 81,913

Human Resources Manager 96,005 100,046 107,631 74,828 132,974 101,786 75,930 143,662 106,458

Human Resources Director 104,554 124,351 157,209 99,960 181,248 138,290 103,644 206,173 152,647

Human Resources Executive 175,188 201,882 361,902 145,812 374,001 252,175 154,231 435,065 308,148

Manager of EEOC 109,771 119,217 131,506 81,671 153,534 112,240 81,887 164,100 117,211

Recruiter 64,885 70,732 76,817 50,145 81,367 65,871 51,418 83,794 66,735

Recruiter, Sr. 80,103 88,446 92,944 61,913 99,492 81,560 62,915 105,316 83,369

Recruiting Manager 99,789 110,334 123,305 79,030 132,793 102,588 80,406 140,882 107,670



HEALTHCARE: HEALTH INSURANCE/PAYOR

Insurance Claims Analyst 40,269 43,883 48,098 33,159 52,222 41,470 33,249 52,315 42,204

Insurance Claims Examiner 41,753 42,519 44,302 32,247 55,822 42,320 33,151 57,694 44,180

Insurance Claims Examiner, Sr. 50,885 56,967 62,242 43,719 68,087 53,495 44,715 73,388 54,730

Insurance Claims Manager 99,818 112,349 119,247 78,902 135,629 102,287 82,156 151,125 110,696

Insurance Claims Director 115,332 126,805 139,138 87,286 151,821 116,606 96,230 186,691 136,505

Insurance Claims Processing Clerk 29,355 29,958 31,048 24,732 36,842 30,295 25,166 38,183 30,811

Insurance Claims Processing Clerk, Sr. 41,101 42,045 43,096 34,555 50,115 41,404 35,191 51,873 42,557

Insurance Claims Supervisor 57,122 58,116 59,939 38,750 80,948 58,779 39,566 81,740 60,835

Insurance Pre-Certification Clerk 38,559 40,017 41,564 30,096 49,408 40,503 30,532 49,875 40,810

Insurance Verification Specialist 47,313 49,260 50,906 33,064 66,455 49,399 33,179 75,444 53,289

Member Services Representative 33,470 34,918 35,520 31,051 40,176 34,764 31,474 41,310 35,497

Member Services Representative, Sr. 42,311 43,840 45,153 33,086 60,862 44,388 33,447 61,640 44,941

Member Services Manager 86,411 95,116 102,055 66,067 111,980 86,670 67,797 118,457 90,466

Member Services Director 116,381 125,273 138,680 94,647 153,860 118,991 103,682 178,450 132,920

HEALTHCARE: HIM/PROVIDER

Health Information Supervisor 67,843 70,365 75,035 62,570 81,781 71,527 64,422 86,285 74,155

Health Information Manager 100,525 103,074 115,669 77,868 136,887 106,076 79,422 150,424 111,213

Health Information Director 108,169 113,266 118,675 86,774 150,151 116,233 87,650 154,087 118,109

Medical Records Clerk 32,500 33,500 34,315 26,380 40,403 33,590 26,421 40,515 33,743

Medical Records Administrator 76,999 77,090 81,424 55,962 106,224 78,433 56,225 107,084 78,955

Medical Records Coding Technician 50,935 52,003 53,646 38,846 66,631 52,364 39,080 67,028 52,711

Medical Records Coding Manager 75,626 77,602 85,637 59,505 84,844 80,685 60,964 97,898 86,655

As a FierceHealthcare article mentions, the wild card in examining this sector is the possibility of repeal of the Affordable Care Act, which could lead to patients losing insurance coverage and their ability to pay medical bills, while hospitals could face budget and hiring crunches as uncompensated care increases.

If the current system remains largely intact, most healthcare occupations are expected to experience significant growth, as the overall U.S. population ages and stays active longer in life.

Medical records and health informa-tion technicians organize and manage health data and maintain its quality and accuracy. According the Bureau of Labor Statistics, these technicians earned median pay in 2016 of $38,040, and will be in high demand with 15% job growth predicted through 2024.

Medical and health services managers plan, direct and coordinate medical and health services. They may oversee an entire facility, a specific clinical area or department. Median earnings for

this group in 2016 was $96,540, with 17% job growth projected through 2024.

Non-clinical healthcare professionals name salary as their most important job consideration, per an Ajilon Google Consumer Survey. They differ from employees in other industries by prioritizing job flexibility, rather than growth opportunities, as their second most important factor when considering a job offer.

NON-CLINICAL HEALTHCARE

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2018 SALARY GUIDE


HEALTHCARE: PATIENT ACCESS/PROVIDER

Manager of Central Scheduling 83,470 87,850 88,605 61,812 108,246 86,500 64,344 123,919 90,505

Patient Access Supervisor 33,706 34,696 36,024 28,449 42,504 35,400 28,498 42,959 35,526

Patient Access Manager 76,968 78,598 83,731 55,557 101,383 80,779 55,615 102,201 81,024

Patient Access Director 105,666 105,937 111,049 75,997 147,402 107,876 76,292 149,139 108,270

Patient Appointment Scheduler 36,475 37,717 38,419 29,202 45,860 37,905 29,287 46,235 38,087

Patient Registrar 33,841 35,079 35,883 28,112 42,447 35,365 28,133 42,547 37,698

HEALTHCARE: PHYSICIAN OFFICE/PROVIDER

Medical Administrative Assistant 33,191 34,317 35,312 28,765 41,051 34,897 28,785 41,535 34,915

Medical Secretary/Receptionist 36,869 37,681 38,862 29,693 48,513 38,292 29,774 48,539 40,015

Office Manager 66,040 67,117 72,314 48,997 91,324 68,751 49,475 96,257 70,515

Patient Financial Counselor 38,279 39,595 40,788 31,694 48,166 39,988 31,993 48,454 40,055

Practice Administrator 33,724 34,523 35,277 28,878 40,886 35,001 28,959 41,123 38,151

Unit Secretary 37,882 41,561 44,480 30,703 45,897 38,942 30,762 46,195 40,620

HEALTHCARE: REVENUE CYCLE/PROVIDER

Clinical Outcomes Analyst 58,617 59,070 61,125 47,940 75,817 60,000 48,300 78,153 61,664

Clinical Outcomes Analyst, Sr. 80,129 83,359 85,630 64,134 104,260 83,315 65,964 111,010 85,890

Credentialed Medical Coder 78,355 80,436 82,343 63,161 95,051 80,325 64,415 95,748 83,474

Insurance Follow-Up Specialist 53,797 55,260 56,914 41,630 76,623 55,483 41,826 77,344 55,753

Medical Bill Reviewer 37,395 38,950 39,676 32,098 45,131 39,229 32,124 45,258 42,328

Medical Biller 37,544 39,302 40,073 32,128 45,089 38,879 32,221 45,346 39,049

Medical Billing Manager 66,101 67,148 77,564 46,518 88,449 65,512 46,582 90,436 67,585

Medical Cash Applications Specialist 69,620 72,996 75,788 52,158 98,164 72,953 53,872 116,060 79,596

Medical Coding Manager 75,024 78,226 85,293 59,921 85,695 79,567 61,330 98,095 80,123

Medical Collections Representative 38,600 42,122 47,836 31,017 49,699 40,278 31,498 52,472 41,732

Medical Collections Manager 82,047 85,311 89,543 50,106 131,043 85,414 51,939 156,843 89,473

Medical Credentialing Specialist 81,568 91,753 98,433 61,156 111,196 83,321 61,597 115,265 86,236

Medical Customer Service Representative 38,429 40,813 45,871 33,992 52,362 41,819 34,334 54,202 42,667

Medical Payment Poster 49,258 51,143 52,603 39,452 73,295 51,222 40,608 73,839 51,433

Patient Accounts Representative 37,440 38,018 39,860 31,373 46,884 38,367 31,657 46,932 38,729

Patient Accounts Supervisor 58,700 59,700 62,278 44,990 81,704 60,610 45,284 81,748 61,082

Payment Recovery Specialist 53,959 55,593 56,571 41,785 77,036 55,763 41,796 77,391 58,898

Referral Specialist 37,741 38,810 39,784 29,806 45,915 38,506 30,475 46,027 38,982

Reimbursement Specialist 44,190 45,931 47,103 36,560 61,248 46,667 36,748 62,488 49,468

Self-Pay Collections Specialist 45,636 48,282 51,716 36,264 59,799 48,810 38,254 61,372 50,926

Director of Patient Financial Services 125,669 130,494 141,314 95,246 179,420 134,187 96,382 186,904 137,562




Business Analyst 60,428 64,932 68,698 51,898 80,832 64,706 52,008 81,195 66,142

Business Technology Analyst 114,968 116,264 131,830 104,931 142,577 121,306 105,106 147,544 132,171

Buyer 79,367 81,671 86,054 55,316 113,172 83,437 56,738 118,063 86,237

Category Planner 101,370 106,320 111,904 83,126 138,057 108,867 88,136 156,975 118,237

Commodity Manager 100,849 103,291 108,359 82,583 130,890 105,765 86,687 144,518 112,099

Customer Support Specialist 47,488 48,080 49,540 39,568 60,331 48,778 40,507 61,896 49,970

Demand Planner 66,604 67,851 69,788 51,164 86,878 67,338 52,168 88,745 68,702

ERP Specialist 77,210 80,407 86,725 55,317 109,843 80,640 56,116 114,894 83,600

Export Specialist 52,706 52,975 53,127 36,640 69,753 53,521 37,460 71,904 54,000

Export Manager 96,539 98,454 106,165 68,411 136,519 100,735 70,643 155,114 106,633

Import Specialist 53,756 53,830 54,482 40,172 69,695 54,484 40,859 71,663 55,279

Import Manager 95,295 99,146 105,953 68,889 135,972 101,139 70,430 156,671 107,702

Inventory Control Specialist 38,272 42,694 45,747 31,182 50,056 39,532 31,322 50,928 40,337

Inventory Manager 88,700 96,197 104,333 64,252 119,702 90,424 66,122 131,433 95,207

Logistics Clerk 45,663 46,452 48,133 33,831 60,507 46,435 34,451 62,705 47,326

The U.S. Bureau of Labor Statistics predicts a positive outlook for supply chain management positions. Logisticians, who analyze and coordinate an organization’s supply chain — essential capabilities in a global economy — earned median pay of $74,170 in 2016. Industry experts predict a staggering shortfall of up to two million jobs in supply chain over the next 5-10 years.

It’s important to note, however, the dynamic nature of the job market within the supply chain and logistics (SC&L) field. A March 2017 Ajilon Google Consumer Survey finds 41% of currently employed supply chain professionals are open to new job opportunities. That rate is well above other industries

included in the survey and indicates a strong willingness to take on major career changes. Supply chain respon-dents are also less committed to their jobs at a rate of 59%, compared to professionals in finance (79%), human resources (71%) and administration (70%). As such, employers in this sector must concentrate on retention to keep their best workers satisfied and motivated.

Gender is another significant factor in the supply chain sector. Analysis reveals that in a majority of Fortune 500 companies, fewer than 20% of supply chain supervisors are females. Clearly, businesses need to implement initiatives to promote high-potential women and leverage their collaborative

skills, such as the ability to negotiate and work with multiple stakeholders. Supply chain companies should also examine policies that promote work-life balance, a vital component of female workers’ preferences. Overall, according to the aforementioned Google Consumer Survey, the top considerations for women when accepting a job offer are, in order of importance, salary, flexibility, opportunities for growth, benefits, company culture and location.

Ajilon’s jobs database shows current SC&L opportunities with titles of commodity manager, logistics analyst, director of global logistics and operations manager, among others.


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2018 SALARY GUIDE


Logistics Analyst 55,414 55,687 57,889 42,011 70,381 55,884 42,137 74,127 57,561

Logistics Manager 104,693 108,893 110,513 75,937 143,514 107,846 77,466 160,022 114,760

Director of Domestic Logistics 126,402 144,565 153,494 96,941 173,472 133,046 105,292 201,829 145,893

Director of Global Logistics 127,468 145,225 155,154 98,195 174,514 134,372 106,667 203,040 146,769

Vice President of Domestic Logistics 192,456 208,658 226,122 125,242 281,014 196,560 130,645 396,153 233,873

Vice President of Global Logistics 193,612 209,061 227,025 126,677 282,707 197,228 132,372 396,950 234,465

Manufacturing Engineer 68,243 69,269 70,928 57,608 79,260 68,561 59,229 82,190 70,438

Master Scheduler 69,353 70,217 74,299 52,961 93,019 70,964 54,151 98,792 72,688

Materials Manager 96,964 99,475 107,679 72,622 131,850 102,036 75,041 141,841 107,528

MRP Specialist 80,467 81,648 86,248 66,351 99,586 84,258 68,970 102,632 85,306

Operations Manager 96,245 101,189 106,863 72,277 139,114 101,081 73,437 151,925 107,292

Process/Continuous Improvement Specialist 105,565 108,223 120,061 89,624 140,972 112,608 92,139 153,954 118,829

Product Support Specialist 88,891 98,704 107,728 66,446 117,382 89,789 69,354 125,323 94,001

Project Manager 69,055 71,676 79,334 53,336 97,293 73,955 56,236 103,349 76,555

Purchasing/Procurement Clerk 38,386 39,557 45,036 33,007 54,834 43,003 33,012 56,029 43,617

Purchasing/Procurement Clerk, Sr. 52,957 54,265 56,842 41,721 68,526 55,104 42,009 69,923 56,159

Purchasing/Procurement Manager 92,944 97,585 107,566 76,096 133,772 103,391 77,701 148,530 109,189

Director of Domestic Purchasing or Procurement 131,075 140,820 151,410 95,217 174,789 131,863 98,708 196,789 143,960

Director of Global Purchasing or Procurement 132,258 141,102 152,778 96,272 175,327 132,528 100,362 197,257 145,504

Vice President of Domestic Purchasing or Procurement 200,203 221,708 251,914 123,683 323,123 210,318 133,599 476,501 262,940

Vice President of Global Purchasing or Procurement 201,204 222,770 252,669 124,178 325,067 210,950 135,194 478,885 264,000

Quality Control or Assurance Manager 102,042 106,430 110,419 78,317 137,988 106,262 80,659 152,063 113,540

Shipping/Receiving Coordinator 64,543 65,228 68,157 43,483 75,851 63,822 44,473 77,950 65,245

Sourcing Specialist 67,708 69,937 72,100 48,842 92,759 70,121 48,930 97,556 73,854

Supply Chain Analyst 69,361 70,306 74,494 54,313 92,870 73,357 58,294 97,298 75,525

Supply Chain Specialist 103,797 109,313 116,489 78,396 142,105 110,055 81,964 163,298 118,130

Supply Chain Manager 109,097 114,613 121,789 83,695 147,404 115,354 87,263 168,598 123,429

Director of Domestic Supply Chain 143,491 158,678 171,696 106,576 188,758 143,971 111,634 227,261 162,452

Director of Global Supply Chain 144,695 159,153 172,210 108,061 190,195 145,226 112,917 228,857 163,998

Vice President of Domestic Supply Chain 241,166 267,045 303,919 155,671 375,819 255,128 161,282 551,779 315,236

Vice President of Global Supply Chain 241,889 267,581 304,829 156,450 377,256 256,188 162,739 552,419 316,609

Transportation Specialist 53,974 57,580 59,437 51,183 62,877 56,473 51,407 62,931 57,245

Transportation Manager 87,979 97,883 105,660 66,236 119,485 90,335 68,347 132,328 96,050

Warehouse Manager 73,036 78,154 84,794 52,978 106,663 78,485 53,644 113,674 82,566


2018 SALARY GUIDE

ORGANIZATIONALSUPPORT Administrative Assistant Supports an organization or depart-ment by performing administrative services. Requires a high school diploma with 0-2 years of experience in the field or in a related area.

Administrative Assistant, Bilingual Aids and relieves officials of clerical work and minor administrative and business details, frequently using a foreign language, including basic correspondence, filing and inputting data for reports. Requires a high school diploma or its equivalent and 2-4 years of experience in the field or in a related area.

Administrative Assistant, Sr. Composes memos, transcribes notes, and researches and creates presenta-tions. Requires a high school diploma with at least 5 years of experience in the field or in a related area.

Administrative Services Supervisor Oversees and performs clerical and administrative support tasks. May require an associate’s degree in business or finance and 2-4 years of experience in the field.

Administrative Services Manager Directs and organizes administrative services, which may include office, clerical and support services, printing, mail distribution and messenger services, telecommunications, maintenance, purchasing, security and cafeteria services. May require an associate’s degree in a related area with at least 7 years of experience in the field.

Contracts Administration Clerk In charge of preparation and verification of contracts and associated paperwork to prepare a complete contract package. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Contracts Administration Manager Manages contract administration operations involving contracts for purchase or sale of equipment, materials, products or services. May direct those who estimate expenditures and submits contract packages to management. Requires a bachelor’s degree with at least 5 years of experience in the field.

Data Entry Clerk Using various data entry devices, inputs lists of alphabetic, numeric or symbolic items in computer-readable format. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

Data Entry Clerk, Sr. Guides data entry operators in the data entry process and in solving work problems. Requires a high school diploma or its equivalent with at least 5 years of experience in the field or in a related area.

Executive Assistant Aids executive in staff capacity by handling a wide variety of situations involving the administrative functions of the office that cannot be brought to the attention of the executive. Requires an associate’s degree or its equivalent with at least 4 years of experience in the field or in a related area.

File Clerk Classifies, stores, retrieves and updates information by examining incoming material and coding it numerically, alphabetically, by subject matter or other specified system. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

Front Desk Clerk Greets and receives visitors at establishment, determines nature of business and directs visitors to destination. May require a high school diploma or its equivalent and 0-2 years of related experience.

Front Desk Manager Organizes front office activities of hotel or motel and resolves problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries. May require an associate’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Office Administrator Aids department in performing any combination of clerical duties requiring general knowledge and application of various work methods and procedures that may be complex. Requires a high school diploma or its equivalent with 0-3 years of experience in the field or in a related area.

Office Manager Manages and organizes office operations and procedures, such as word processing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies and other clerical services. Requires a high school diploma or its equivalent with at least 7 years of experience in the field.

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2018 SALARY GUIDE

Project Manager Manages, plans and organizes activities of projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. May require a bachelor’s degree and 2-4 years of experience in the field or in a related area.

Receptionist Greets and receives callers or visitors at establishment, and determines nature of business. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

CALL CENTERCall Center Representative Handles inbound and outbound calls in a call center with the goal of increasing business, customer satisfaction and customer retention. Requires a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area.

Call Center Representative, Sr. Handles inbound and outbound calls in a call center with the goal of increas-ing business, customer satisfaction and customer retention. May require an associate’s degree and 4-6 years of experience in the field or in a related area.

Call Center Supervisor Supervises and organizes activities of call center representatives and/or telemarketing representatives who solicit orders for merchandise or services over the telephone. May require a bachelor’s degree in area of specialty.

Call Center Manager Manages staff of call center represen-tatives and/or telemarketers. Focus is on staffing, training and monitoring the production of the employees. Requires a bachelor’s degree with at least 7 years of experience in the field.

Telemarketer Solicits orders for merchandise or services over telephone. May require a bachelor’s degree in area of specialty and 0-2 years of experience in the field or in a related area.

Telemarketer, Sr. Solicits orders for merchandise or services over telephone. Requires an in-depth knowledge of products and services offered. May require a bachelor’s degree in area of specialty and 4-6 years of experience in the field or in a related area.

Customer Service Representative Interacts with customers to provide information in response to inquiries about accounts, products and services. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.

Customer Service Representative, Sr. Processes orders, prepares correspon-dence and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area.

Customer Service Supervisor Supervises and aids in planning, directing and coordinating activities of customer service workers engaged in ensuring customer satisfaction through processing orders and coordination with other departments or functions as required. May require a bachelor’s degree in business, marketing, or a related area and at least 6 years of experience in the field.

Customer Service Manager Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered. Requires a bachelor’s degree in business, marketing, or related area and at least 7 years of experience in the field.

MARKETINGMarketing Coordinator Leads the coordination of marketing and sales management and execution of product lines, including pricing, promotion, new product support, distribution, budgeting, sales support and special projects. May require a bachelor’s degree in area of specialty and 0-2 years of experience in the field or in a related area.

Marketing Specialist Encourages sales and creates goodwill for company products or services among customers or prospects, and supports a broad range of marketing activities. Requires a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Marketing Manager Manages the promotion and direction of the marketing or service activities, improvement of company’s product image, market data and information. Requires a bachelor’s degree with at least 7 years of experience in the field.

Marketing Director Directs and oversees an organization’s marketing policies, objectives and initiatives. Requires a bachelor’s degree with at least 10 years of experience in the field.


2018 SALARY GUIDE

Marketing Vice President Plans and directs all aspects of an organization’s marketing policies, objectives and initiatives. Requires a bachelor’s degree with at least 15 years of experience in the field.

Sales Assistant Processes sales data, prepares correspondence, generates sales progress reports, sales commission reports, routine reports on market trends, and other routine sales related records and reports. May require an associate’s degree or its equivalent with 0-2 years of experience in the field or in a related area.

Sales Manager Manages, plans, designs, develops and implements an organization’s marketing plan for assigned product by establishing effective selling strategies. May require a bachelor’s degree in area of specialty and 7-10 years of experience in the field or in a related area.

Sales Director Directs and oversees an organization’s sales policies, objectives and initiatives. Requires a bachelor’s degree with at least 10 years of experience in the field.

Chief Marketing Officer Responsible for directing the marketing function of the division. Requires a bachelor’s degree and at least 10 years of direct experience in the field.

HUMAN RESOURCESBenefits Administrator Specializes in human resources at the professional level, and carries out responsibilities in benefits, administering and advising employees and manage-ment on the interpretation of benefit policies, programs and procedures. May require an associate’s degree and 2-4 years of experience in the field or in a related area.

Benefits Administrator, Sr. Analyzes and provides advice to supervisors and managers on methods and approaches to resolve employee benefit problems. May require an associate’s degree and 4-6 years of experience in the field or in a related area.

Benefits Supervisor Supervises employee benefits program and directs implementation and admin-istration of benefits programs designed to ensure employees against loss of income because of illness, injury, layoff or retirement. May require at least 5 years of experience and a bachelor’s degree in area of specialty.

Benefits Manager Manages employee benefits program and directs implementation and administration of benefits programs designed to insure employees against loss of income due to illness, injury, layoff or retirement. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field or in a related area.

Benefits Director Responsible for the overall design, implementation, communication and administration of health and welfare benefits programs. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Compensation Analyst Assesses and performs analysis on collected wage data, and prepares wage and salary data to facilitate compensation and management functions of organization. Requires a bachelor’s degree in a related area and 0-2 years of experience in the field or in a related area.

Compensation Analyst, Sr. Assesses and performs analysis on collected wage data, and prepares wage and salary data to facilitate compensation and management functions of organization. Requires a bachelor’s degree in a related area and 4-8 years of experience in the field or in a related area.

Compensation Supervisor Supervises the pay practice area of compensation, usually defined as direct pay including wage, salary, incentive and executive compensation. Requires a bachelor’s degree in a related area and 3-5 years of experience in the field or in a related area.

Compensation Manager Directs development and application of techniques of job analysis, job descriptions, evaluations, grading, and pricing in order to determine and convert relative job worth into monetary values to be administered according to pay-scale guidelines and policy. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field or in a related area.

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2018 SALARY GUIDE

Compensation Director Plans, designs, implements, maintains and administers compensation programs. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Director of Talent Acquisition Develops, implements and manages a recruiting strategy aimed at attracting the top talent across the world. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Employee Relations Specialist Interviews workers to gather informa-tion on worker attitudes toward work environment and supervision received to facilitate resolution of employee relations problems. May require a bachelor’s degree in a related area and 0-2 years of experience in the field or in a related area.

HRIS Analyst Evaluates, analyzes, designs and maintains company Human Resources Information Systems (HRIS). Requires a bachelor’s degree in a related area and 2-5 years of experience in the field or in a related area.

Human Resources Assistant Performs diversified clerical and administrative support to one or more functional areas within human resources. May require an associate’s degree or its equivalent with 0-2 years of experience in the field or in a related area.

Human Resources Generalist Analyzes human resources data and carries out responsibilities in one or more functional areas, such as staffing, employee relations, compensation, training, employment, labor relations, safety, affirmative action and employ-ment equity programs, and personnel research. May require a bachelor’s degree in a related area and 0-3 years of experience in the field or in a related area.

Human Resources Generalist, Sr. Advises employee and management personnel on the interpretation of personnel policies, programs and procedures. Requires a bachelor’s degree in a related area and 4-8 years of experience in the field or in a related area.

Human Resources Manager Manages and participates in planning, developing, recommending and implementing human resources activities, policies, procedures and programs for an organization. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field.

Human Resources Director Organizes, plans, develops and directs the implementation and administration of human resources functions and carries out policies and procedures relating to all phases of human resources activities. Requires a bachelor’s degree with at least 7-10 years of direct experience in the field.

Human Resources Executive Directs, plans, develops, establishes, implements and administers the personnel and human resources management function in accordance with objectives of organization. Requires a bachelor’s degree with at least 15 years of experience in the field.

Manager of EEOC Oversees the implementation and evaluation of the equal employment opportunity (EEO) and affirmative action program plans. May require a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Recruiter Recruits, interviews, checks references, makes offers and conducts orientation for new employees. Typically requires a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Recruiter, Sr. Performs exit interviews and processes change of employee status. May require a bachelor’s degree and 5-8 years of experience in the field or in a related area.

Recruiting Manager Implements and manages strategic recruitment and employment programs. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field.


2018 SALARY GUIDE

HEALTHCARE: HEALTH INSURANCE/PAYORInsurance Claims Analyst Analyzes and reviews claims for accuracy, completeness and eligibility. May require a bachelor’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Insurance Claims Examiner Reviews, evaluates and processes claims and makes recommendations for resolution. Has contact with agents, claimants and policy holders. May require a bachelor’s degree or its equivalent and 0-2 years of experience in the field or in a related area.

Insurance Claims Examiner, Sr. Reviews, evaluates and processes claims and makes recommendations for resolution. Has contact with agents, claimants and policy holders. May require a bachelor’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Insurance Claims Manager Oversees insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. Requires a bachelor’s degree in a related area and at least 7 years of experience in the field.

Insurance Claims Director Provides guidance and sets policies on insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. Requires a bachelor’s degree in a related area and at least 10 years of experience in the field.

Insurance Claims Processing Clerk Responsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquiries. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Insurance Claims Processing Clerk, Sr. Responsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquiries. Prepares daily reports for claims management team. Requires a high school diploma or its equivalent and 2-4 years of related experience.

Insurance Claims Supervisor Oversees the investigation of insurance claims for personal, property or casualty loss based on coverage, appraisal and verifiable damage. May require a bachelor’s degree in area of specialty.

Insurance Pre-Certification Clerk Verifies details of insurance coverage with commercial or governmental carriers and offers information to patients prior to receiving medical treatment. Works with medical staff, claims representatives, medical billers and patients.

Insurance Verification Specialist Responsible for the pre-verification of insurance for patients being admitted into the hospital for care. Ensures insur-ance coverage by telephone, resolves any issues with coverage and escalates complicated issues to a supervisor or manager. May require a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Member Services Representative Provides available information upon request and escalates issues appropriately. Maintains confidentiality per HIPAA guidelines. Requires a high school diploma or its equivalent and 2-4 years of related experience.

Member Services Representative, Sr. Maintains confidentiality per HIPAA guidelines. Addresses more complex member inquiries, questions and concerns in all areas including enroll-ment, claims, benefit interpretation and referrals/authorizations for medical care. Requires a high school diploma or its equivalent and 4-6 years of related experience.

Member Services Manager Responsible for daily activities in the member services function for a health maintenance organization (HMO). Requires a bachelor’s degree in area of specialty and at least 7 years of experi-ence in the field or in a related area.

Member Services Director Directs and coordinates all aspects of the Health Maintenance Organization (HMO) member services department. May require an advanced degree and at least 10 years of direct experience in the field.

HEALTHCARE: HIM/PROVIDERHealth Information Supervisor In charge of maintaining and configur-ing the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Requires a bachelor’s degree in area of specialty and at least 5 years of experi-ence in the field or in a related area.

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2018 SALARY GUIDE

Health Information Manager In charge of managing the customer information center staff, activity and goals. Requires a bachelor’s degree in area of specialty and at least 7 years of experi-ence in the field or in a related area.

Health Information Director Guides and oversees all policies and procedures related to healthcare information management. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Medical Records Clerk Compiles, verifies, types and files medical records of hospital or other healthcare facility. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Medical Records Administrator Plans, develops and administers health information system for health-care facility consistent with standards of accrediting and regulatory agencies and requirements of healthcare system. May require an associate’s degree or its equivalent and registration as a Registered Health Information Administrator (RHIA) by the American Health Information Management Association.

Medical Records Coding Technician Compiles and maintains medical records of patients of healthcare delivery system to document patient condition and treatment. Requires an associate’s degree and at least 2 years experience in coding or medical records using ICD and CPT coding systems.

Medical Records Coding Manager Ensures the accuracy and timeliness of the coding process. May require a bachelor’s degree and at least 6 years of experience in a related field.

HEALTHCARE: PATIENT ACCESS/ PROVIDERManager of Central Scheduling Ensures that staff has all necessary information needed to appropriately schedule/distribute work for call center. Requires a bachelor’s degree in area of specialty and at least 5 years of experi-ence in the field or in a related area.

Patient Accounts Supervisor Organizes activities and schedules work assignments to meet billing deadlines. May require a bachelor’s degree in area of specialty and at least 4 years of experience in the field or in a related area.

Patient Access Manager Organizes the flow of patients through the facility. Generally requires a bachelor’s degree in area of specialty, at least 5 years of experience in the field or in a related area and state licensure as a registered nurse (RN).

Patient Access Director Administers and develops policies and procedures that provide a high level of quality care and services for patients and their families. Requires a bach-elor’s degree with at least 7 years of experience in the field.

Patient Appointment Scheduler In charge of answering phone calls, scheduling patient appointments and may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or its equivalent and at least 2 years of related experience.

Patient Registrar Collects information from incoming patients regarding services needed, insurance available or financial status. Requires a high school diploma and 0-2 years of experience in the field or in a related area.

HEALTHCARE: PHYSICIAN OFFICE/ PROVIDERMedical Administrative Assistant Interacts with medical staff, vendors and patients. Previous medical terminology and healthcare office experience generally required.

Medical Secretary/Receptionist Performs secretarial and administrative duties under general supervision, utilizing knowledge of medical terminology and hospital, clinic or laboratory procedures. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Office Manager Supervises office activities to achieve maximum expense control and productivity. Requires a high school diploma or its equivalent with at least 7 years of experience in the field.

Patient Financial Counselor Assists patients and their families with issues related to payment of their medical care and/or treatment. Requires previous experience in patient accounts and/or billing and excellent communication skills.


2018 SALARY GUIDE

Practice Administrator Previous medical terminology and healthcare office experience generally required. Interacts with medical staff, vendors and patients. Excellent MS and customer service skills and ability to handle a high-degree of confidential information required.

Unit Secretary Responsible for providing secretarial support for all employees within an assigned nursing unit. Requires a high school diploma with 0-2 years of expe-rience in the field or in a related area.

HEALTHCARE: REVENUE CYCLE/PROVIDERClinical Outcomes Analyst Supports clinical process improvement initiatives, collects clinical outcomes data and performs analysis. Generally requires a bachelor’s degree and 0-3 years of experience in the field or a related area.

Clinical Outcomes Analyst, Sr. Supports clinical process improvement initiatives, collects clinical outcomes data and performs analysis. Generally requires a bachelor’s degree and 3-5 years of experience in the field or a related area.

Credentialed Medical Coder Responsible for using print or online manuals to select proper codes needed to classify any procedures performed, diagnostic information and treatment provided. Certification is more often required: CCS-P, CCS-H, CPC, RHIT or RHIA.

Insurance Follow-Up Specialist Responsible for analysis of denied reimbursement claims. Requires a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Medical Bill Reviewer Processes bills on behalf of a health-care provider to commercial and/or government carriers and works on site at a hospital, physician group, clinic or medical business office. Must be familiar with current ICD-10, CPT-4 and/or HCPS coding systems and have knowledge of insurance submittal procedures and medical forms (including UB04 and HCFA 1500).

Medical Biller Reviews billing data from medical office or hospital records to ensure amounts and account numbers are accurate. Must be familiar with current ICD-10, CPT-4 and/or HCPS coding systems and have knowledge of insurance submittal procedures and medical forms (including UB04 and HCFA 1500).

Medical Billing Manager Manages and oversees the daily operations of the billing department. Knowledgeable in various insurance claims and has prior experience in patient admissions, adjudications, medical billing and medical collections/ reimbursement.

Medical Cash Applications Specialist Provides support and service for the cash management needs of business banking clients. Ensures client retention and customer satisfaction. Typically handles general accounts. Requires a bachelor’s degree in area of specialty and 3-5 years of experience in the field or in a related area.

Medical Coding Manager Supervises coding staff and trains employees to ensure that the hospital receives appropriate reimbursement while conforming to applicable guide-lines and regulations. Knowledge in ICD-10 and CPT-4 coding required. May require a bachelor’s degree and at least 6 years of experience in a related field.

Medical Collections Representative Responsible for initiating calls to delin-quent customers to collect payments and settle accounts. May require an associate’s degree or its equivalent with 2-4 years of experience in the field or in a related area.

Medical Collections Manager Manages department accounts receivable revenue by ensuring timely and accurate reimbursement. Requires previous medical collections experience along with management or supervisory experience within a medical facility.

Medical Credentialing Specialist Responsible for monitoring the verification process for medical staff incumbents. May require a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Medical Customer Service Representative Interacts with customers to provide information and is familiar with standard concepts, practices and procedures within the medical field. Requires a high school diploma or equivalent and 2-5 years of experience in the field or in a related area.

Medical Payment Poster Posts payments and adjustments to patient accounts. Must be familiar and understand an explanation-of-benefits form (EOB). Previous knowledge of insurance companies and contract payers is required.

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2018 SALARY GUIDE

Patient Accounts Representative Organizes inpatient and outpatient claims for electronic or hard copy mail and forwards to appropriate third party payers. Requires a high school diploma or its equivalent and 2-4 years of related experience.

Patient Accounts Supervisor Supervises credit, collection, insurance and billing clerks within an inpatient and/or outpatient accounting office. May require a bachelor’s degree in area of specialty and at least 4 years of experi-ence in the field or in a related area.

Payment Recovery Specialist Responsible for analysis of denied reimbursement claims. Requires a bachelor’s degree in area of specialty and at least 5 years of experience in the field or in a related area.

Referral Specialist Compiles and records information about temporary job openings, and refers qualified applicants from register of temporary help agency. Requires an associate’s degree or its equivalent and 2-4 years of experience in the field or in a related area.

Reimbursement Specialist Reviews appropriateness of CPT-4/ICD-10 coding and determines if care provided corresponds to the charges submitted. May require a bachelor’s degree in area of specialty and 2-4 years of experience in the field or in a related area.

Self-Pay Collections Specialist Documents all collection activity; maintains and organizes unit and responds to all correspondence, communication and/or verbal inquiries from all relevant parties. At least two years experience in a specialty or medical environment is required.

Director of Patient Financial Services Reviews and manages the day-to-day billing, collections, cash application and internal audit functions according to corporate and Medicaid standards by state. Performs chart audits to ensure compliance with company and Medicaid policy, and communicates training needs with Operations and PFS.

SUPPLY CHAIN & LOGISTICSBusiness Analyst Plans and performs analysis of company functions, processes and activities to improve computer-based business applications for the most effective use of money, materials, equipment and people. Generally requires a bachelor’s degree in a related field such as infor-mation technology, finance, computer science, mathematics or business economics and 2-4 years of experience in a related field.

Business Technology Analyst Analyzes business processes, functions and procedures to determine the most effective business systems software to meet the needs of the organization. Requires a bachelor’s degree and 3-5 years of experience.

Buyer Procures materials or other goods and/or organizes activities involved with purchasing products and services, such as raw materials, equipment, tools, parts, supplies and advertising for an establishment. May require a bachelor’s degree and 2-4 years of experience in a related field.

Category Planner Responsible for seeking out and securing contracts with other organiza-tions that provide goods and services necessary for the business to operate. May require a bachelor’s degree and 2-4 years of experience in field.

Commodity Manager Manages and organizes activities of buyers and support staff engaged in purchasing and distributing raw materials, equipment, machinery and supplies in an industrial plant, public utility or other organization. May require a bachelor’s degree and 2-4 years of experience in field.

Customer Support Specialist Processes orders, prepares correspon-dence and fulfills customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and at least 5 years of experience in the field or in a related area.

Demand Planner Plans and organizes distribution of goods to ensure that current inventory levels are within set parameters to meet customer demands. Bachelor’s degree may be required along with 2-4 years of experience in the area.

ERP Specialist Reviews, analyzes and modifies the programming systems including encoding, testing and debugging to support an organization’s Enterprise Resource Planning (ERP) applications. May require a bachelor’s degree in area of specialty and 0-2 years of experi-ence in the field or in a related area.

Export Specialist Prepares import/export documents in accordance with established proce-dures and guidelines. May require an associate’s degree or its equivalent and 0-2 years of experience in the field or in a related area.


2018 SALARY GUIDE

Export Manager Manages the import/export process and ensures compliance with U.S. and foreign government laws and regulations. Requires a bachelor’s degree in area of specialty and at least 7 years of expe-rience in the field or in a related area.

Import Specialist Prepares import/export documents in accordance with established procedures and guidelines. May require an associate’s degree or its equivalent and 0-2 years of experience in the field or in a related area.

Import Manager Manages the import/export process and ensures compliance with U.S. and foreign government laws and regulations. Requires a bachelor’s degree in area of specialty and at least 7 years of experi-ence in the field or in a related area.

Inventory Control Specialist Records and maintains control of all inventory items purchased and produced. Requires a high school diploma with 2-5 years experience.

Inventory Manager Ensures adequate inventory of materials and products in accordance with inventory cycles and organizational philosophy. Requires a bachelor’s degree with 7 years of experience in the field.

Logistics Clerk Performs administrative tasks to support the logistics group. Requires a high school diploma or its equivalent and 0-2 years of related experience.

Logistics Analyst Determines the most effective means for an organization to use capital, equipment, energy, facilities, information, material, people and other assets to make a product or service. Typically requires a bachelor’s degree and 2-4 years of experience in the field.

Logistics Manager Oversees and organizes program activities designed to ensure effective and economical support for production of various goods and services. Typically requires a bachelor’s degree and 5-7 years of experience.

Director of Domestic Logistics Directs and oversees operations within the organization’s logistics department, including the transportation and storage of goods, vendor selection and negotiation, distribution and inventory control. Typically requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field.

Director of Global Logistics Directs and oversees operations within the organization’s logistics department, including the transportation and storage of goods, vendor selection and negotiation, distribution and inventory control. Typically requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field.

Vice President of Domestic Logistics Plans and directs all aspects of an organization’s logistics management program. Requires a bachelor’s degree with at least 15 years of experience in the field.

Vice President of Global Logistics Develops policies and procedures for logistic processes in order to ensure optimization and compliance with established standards and regulations. Requires a bachelor’s degree with at least 15 years of experience in the field.

Manufacturing Engineer Plans, directs and organizes manufac-turing processes. Requires a bachelor’s degree in engineering and 3-5 years of experience in the field.

Master Scheduler Organizes and expedites flow of equipment, materials, parts, assemblies and other materials according to schedules or priorities, and compiles and main-tains manual or computerized records. Typically requires a bachelor’s degree and 4-7 years of experience in field.

Materials Manager Manages and administers materials management functions, such as the planning, procurement, storage, inventory control and distribution of materials and products to meet company objectives and customer requirements. Requires a bachelor’s degree and 3-5 years of experience in the field/area.

MRP Specialist Responsible for providing subject matter expertise in a process where companies streamline different operational/manufacturing depart-ments in one computer system to maximize efficiency. Requires a bachelor’s degree and a minimum of 7 years of experience in field.

Operations Manager Manages and organizes branch, plant or department operation strategies and activities. Typically requires a bachelor’s degree and 5-7 years of experience in the field.

Process or Continuous Improvement Specialist Assesses the effectiveness of a business function and offers recommendations for improvement in accordance with a well-defined body of knowledge. Bachelor’s degree typically required along with a minimum of 7 years of experience in the field.

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2018 SALARY GUIDE

Product Support Specialist Monitors all aspects of a product life cycle, including long- and short-term development and marketing. Requires a bachelor’s degree and at least 5 years of experience in the field or in a related area.

Project Manager Serves as the business representative in projects related to the development, delivery and maintenance of supply chain technology solutions. Typically requires a bachelor’s degree and at least 7 years of experience.

Purchasing or Procurement Clerk Creates purchase orders for the acquisition of materials. Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area.

Purchasing or Procurement Clerk, Sr. Researches, interviews and negotiates with suppliers to obtain prices and specifications. Requires a high school diploma or its equivalent and 2-4 years of experience in the field or in a related area.

Purchasing or Procurement Manager Manages the sourcing and purchasing of IT hardware and software for an organization. A bachelor’s degree and at least 7 years of experience typically required.

Director of Domestic Purchasing or Procurement Directs and oversees an organization’s purchasing function. Requires a bachelor’s degree with at least 10 years of experience in the field.

Director of Global Purchasing or Procurement Develops policies and procedures related to the procurement of goods and services. Requires a bachelor’s degree with at least 10 years of experience in the field.

Vice President of Domestic Purchasing or Procurement Oversees all aspects of an organiza-tion’s goods and services purchasing function. Requires a bachelor’s degree with at least 15 years of experience in the field.

Vice President of Global Purchasing or Procurement Responsible for planning and directing materials and supplies to reduce costs and improve quality. Requires a bachelor’s degree with at least 15 years of experience in the field.

Quality Control or Assurance Manager Manages, plans, organizes and heads the quality control program designed to ensure continuous production/service is consistent with established standards. Generally requires a bachelor’s degree and 4-7 years of experience in field.

Shipping/Receiving Coordinator Supervises and organizes the activities of employees engaged in the shipping and receiving of products, components and/or replacement parts. Verifies and keeps records on incoming and outgoing shipments, and prepares items for shipment. Typically requires 1-3 years of experience.

Sourcing Specialist In charge of defined work or projects with moderate complexity within a domestic or international procurement division. Typically requires 1-3 years of experience in field/area.

Supply Chain Analyst Gathers and interprets data related to total supply chain efficiency and cost. May require a bachelor’s degree and 2-4 years of experience in a related field.

Supply Chain Specialist In charge of providing supply chain process management and forecast analysis to support both internal and external customers. Generally requires a bachelor’s degree and 4-6 years of experience in the field.

Supply Chain Manager Manages all supply chain functions, which may include, but are not limited to, production planning, forecasting, material procurement, inventory control, warehousing, rate setting, outsourcing, vendor selection and distribution. Most companies require a bachelor’s degree and 5-7 years of related experience.

Director of Domestic Supply Chain Directs an organization’s overall domestic supply chain operations, including purchasing and inventory of raw materials, selection of vendors and distribution of finished goods. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Director of Global Supply Chain Directs an organization’s overall global supply chain operations, including purchasing and inventory of raw materials, selection of vendors and distribution of finished goods. Requires a bachelor’s degree in area of specialty and at least 10 years of experience in the field or in a related area.

Vice President of Domestic Supply Chain Plans and directs all aspects of an organization’s domestic supply chain policies, objectives and initiatives. Requires a bachelor’s degree with at least 15 years of experience in the field.


2018 SALARY GUIDE

Vice President of Global Supply Chain Plans and directs all aspects of an organization’s global supply chain policies, objectives and initiatives. Requires a bachelor’s degree with at least 15 years of experience in the field.

Transportation Specialist Manages, plans and implements vehicle scheduling, allocation, dispatching, licensing and commu-nication functions in accordance with established policies and objectives to affect economical utilization of vehicle facilities. Typically requires 1-3 years of experience in field.

Transportation Manager Manages and coordinates the transportation network within an organization. Requires a bachelor’s degree in area of specialty and at least 7 years of experience in the field or in a related area.

Warehouse Manager Manages and controls storage and distribution activities of the company to ensure maximum utilization of facilities. Typically requires a bachelor’s degree and 4-7 years of experience in the field. GO BEYOND

THE GUIDEWE HOPE OUR 2018 SALARY GUIDE HELPS YOU GET A BETTER UNDERSTANDING OF THE NUMBERS & THE STRATEGY IT TAKES TO HIRE & RETAIN TOP TALENT IN THIS COMPETITIVE MARKETPLACE.

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