2015 TIPT User Forum - telstra.com.au

2015 TIPT User Forum September 2015

Survey results

TIPT User Forum 2015

Source: Telstra TIPT customers


Survey results Does your organisation currently use TIPT video capability? If so, in what way?

Conference room

Desk phone-based

Computer-based

Mobile-based

39.0%

27.0%

59.0%

39.0%


Survey results

What do you feel are the barriers and/or challenges to enabling and utilising video within your organisation?

6.5%

Lack of training

Lack of appropriate hardware

Lack of network

capability

Resistance to video

Other Cost

8.6% 30.1% 7.5% 16.1% 48.4%


Survey results

What tools do you have available for collaboration today?

0

1

2

3

4

5

6

Collaboration tools

Desk phone with video

Conference room video

Virtual meeting rooms (VMR)

Instant messaging

PC screen sharing

Web conferencing

None of the above


Survey results

Considering the Collaboration tools available, do you use them?

0 50 100 150 200 250

Colla

bora

tion t

ools

Frequently

Infrequently

Never

Where are we now?



Telstra Cloud Collaboration (TCC)

Overall call control

Number management

Shared services

Session Border

Controllers (SBCs)

PSTN Gateways

End-user experience

Desktop phones

Video endpoints

Mobility

IM&P TIPT

(Telstra)

TCC-SFB

(Microsoft)

TCC-CP

(Cisco)

Hosted

Video

(Polycom)

SIP trunk

(IP PBXs)

DOT

(Telstra)

T-BIZ Voice

(Telstra)


TIPT Solution

Office telephony

and collaboration Application

integration

SIP Connect

Mobile and tablet integration

and remote working

Video calling and

conferencing

Call Centre

The Collaboration Worker


https://www.youtube.com/watch?v=KP_H-46xBww





TIPT construct Build your TIPT in 4 simple steps

SELECT

User packs

to suit your

requirements

CHOOSE

Your endpoints

from handsets

to video rooms

CUSTOMISE

Add-ons

to meet your

business needs

PICK

Calling plans

to suit your

business needs

What’s new and better from TIPT?



Investing millions in platform and products

Platform

investments

Additional clusters Improved performance, resiliency and growth

SBC and media server pools Re-architected for better availability and geo-redundancy

Device management Customer tools now facilitate ‘opting-in’ to new TIPT UC-One functionality

Release 19 finalised Keeping TIPT current and delivering incremental capability


Telstra Cloud Collaboration (TCC)

Overall call control

Number management

Shared services

Session Border

Controllers (SBCs)

PSTN Gateways

End-user experience

Desktop phones

Video endpoints

Mobility

IM&P TIPT

(Telstra)

TCC-SFB

(Microsoft)

TCC-CP

(Cisco)

Hosted

Video

(Polycom)

SIP trunk

(IP PBXs)

DOT

(Telstra)

T-BIZ Voice

(Telstra)


Investing millions in platform and products

Product

investments

UC-One collaborate launch Instant Message & Presence (IM&P) and desktop sharing

UC-One tablet version (iPad) The first version of UC-One optimised for tablets

TIPT complete launch Bundled calling plans for call-cost certainty

New TIPT web presence Access to more and improved datasheets and training materials


TIPT UC-One – updated

VoIP Soft Phone

Multiplatform (Windows, MAC, Android and iOS)

Mobile Working (Home and Road Warrior)

Voice and Video Calling

Point to Point and

Virtual Meeting Room

Ideal for BYOD


TIPT UC-One IM&P

Buddy list

Contact

list

DialPad Instant

Message

(IM)

Call

history

Call

settings

Indicates online and available

Indicates you are away

Indicates you are online but busy

Indicates you are offline

Indicates you are in a meeting

Indicates you are on mobile only On Mobile

In a Meeting

Available

Away

Busy

Offline


Desktop share – TIPT MyRoom


Calling plans

TIPT Complete

With TIPT Complete Plans,

you won’t have to worry

about call costs with

your service.

A fixed price allows your

people to make as many

calls as they need, while

you have the confidence

of price certainty.

Choose the plan that suits your needs:

Plan Name Services Inclusions

TIPT Complete

BASIC 20+

Unlimited local and national

long distance calls within Australia

TIPT Complete

PREMIUM 20+

Unlimited local/national long

distance calls and fixed to mobile calls within Australia

Minimum 20 services and no maximum number of services. Only available on 36 month contract term.

Our new innovation roadmap for the next 12 months



Where are we going?

Future

Short term

Take TIPT with you

UC-One calling over the internet (Internet SBC)

Mobility Focus

Stay fresh

New Wi-Fi and DECT handsets

Polycom firmware

CPE & Platform Updates

Let TIPT do more

TIPT of Things

App Direct

Third Party Integration

Collaborate better

Microsoft Lync & Skype for Business integration

Deeper Integration

Deeper integration with

the Telstra Mobile Network

R21/R22 platform upgrades

Web RTC UC-One replacing toolbar


New TIPT Endpoints

New IAD range New DECT & Wi-Fi range

IADs for Analogue

Handsets, EFTPOS

and FAX

DECT range

of handsets

and base

stations

Wi-Fi Handsets


Mobility

Security

Healthcare Mining

Innovation

Building facilities

Call Centre Manager


TIPT Callboard

Provided by Vita Enterprise Solutions

TIPT Callboard


Features

4 unique

display formats


Modules

20 unique tiles


Capture only

relevant data

Alerts

Generate alerts based

on thresholds.

Tile colour change.

SMS and email

notification.

Audible notification.


Marquee

Display information

to agents i.e.

Notification of

campaign, sales

targets etc.


Voice recording for TIPT (compliance & WFO)


Provided by CVT Global Pty Ltd

Compliance Quality Management

Dispute Resolution Live call & historical

Legal Coaching, improve performance

Long term retention Screen recording

& speech analytics

CVT Voice Recording & WFO:

UC-One


UC-One Network Requirements

Consider adding QoS profile

to Windows PCs for SIP

Condition my network for

UC-One desktop users TIPT SBCs

203.52.0.0/24 VIC

203.52.1.0/24 NSW

203.52.3.160/28 QLD

203.44.43.160/28 SA

203.52.2.160/28 WA

Web Services

144.140.181.80/28 St Leonards

144.140.222.0/24 Clayton

Add routes to TIPT

SBCs to data VLAN

Add QoS to

data VLAN


UC-One Network Requirements – firewall

Required if you have a firewall

between your LAN and TIPT TIPT Web Servers & Ports

144.140.181.80/28 St Leonards

144.140.222.0/24 Clayton

144.140.208.801/28 Exhibition

TCP Ports

Port 5222

Port 5269

Port 8443

Port 1080

Port 5280

Port 443/80

Port 5060

Port (voice) 16384-32767

Port (video) 8600-8698

Add rules to firewall to allow

UC-One to connect


Remote access considerations

User case

• User working remotely

• Using UC-One desktop

• Accessing network via VPN

Remote worker

using UC-One

Add routes to VPN

termination gateway access

Internet

* All TIPT state SBCs and

web servers for UC-One clients


Preparing for deployment

Did you remove UC-One to get

the call forward key back?

• Need to add the UC-One shared

call appearances back.

• TIPT UC-One tool

http://presence.camelon.com.au/dl/telstra/

TIPTToolsUC-One_1.0.9.0.zip

Add UC-One IM&P capability

for users

• Adds IM&P, desktop share and file transfer

• Can be a group admin login

https://portal.digitalbusiness.telstra.com/TIPTcnc/

http://presence.camelon.com.au/dl/telstra/TIPTToolsUC-One_1.0.9.0.zip








https://portal.digitalbusiness.telstra.com/TIPTcnc/


Best practice user case

I am an office

based user

• Turn off call

termination to

UC-One desktop

if using a handset

• Leave on if using

UC-One as soft

phone

I am a mobile

worker

• Turn on call

termination to

UC-One desktop

• Turn off call

termination on

UC-One mobile

• Leave on for

UC-One tablet

How do I turn

on/off a location?

*12 turns ON

an answer location

*13 turns OFF

an answer location

Have a personal

VMR?

• Add it to you MyRoom

configuration

• Auto dial you and your

guests into your VMR

• Pin must be

#spacepin#


User case options

Customising UC-One FOR DESKTOP

ENABLE_AUDIOCALLS true

ENABLE_VIDEOCALLS

true

FOR MOBILE

ENABLE_AUDIOCALLS_MOBILE

true

ENABLE_VIDEOCALLS_MOBILE

true

GENERAL ACROSS ALL TYPES

ENABLE_FILE_TRANSFER true

ENABLE_MEDIA_SHARE true

ENABLE_WEBCOLLAB true

• Can I turn off video/audio?

• Can I turn off audio?

• Can I turn off file transfer?

• Can I turn off desktop sharing?


Internet session border controllers

What are they?

• Device phones and

soft clients register

to for voice/video calling

• Previously only available

within the Next IP® core

Why do I want

to use them?

• Simplicity – allows

users to simply

download client

and connect

What are the

design issues?

• All traffic will route

to the internet SBC

• Not a good idea if

mainly using on Wi-Fi

How do I use them?

• Tag needs to be set at

group or user device level

• SBC_ADDRESS – value

= TBA

Internet UC-One

mobile and tablet

TIPT


Bring Your Own Device with UC-One

John has a TIPT desk phone in the office and also has a personal

smartphone. John wants to utilise his smartphone to keep in contact

but needs a solution to ensure he can charge back work related calls.

Installing UC-One on the smartphone device:

• Inbound calls: John sets the TIPT Anywhere service to ring on his

smartphone. Calls to his desk phone will simultaneously ring on his

smartphone.

• Outbound calls: When he makes a call using the TIPT UC-One

dialler, the platform will call him back on his smartphone. When he

answers, the call is connected. His desk phone caller ID is

presented, hiding his personal smartphone caller ID.

• Billing: All call costs are billed back to John’s TIPT desk phone.

Calls initiated via the UC-One client are an inbound call to the

smartphone and are therefore billed to the TIPT desk phone as

part of the calling plan.


BYOD

What’s required

How do I make this work for me?

• TIPT Executive Pack

• TIPT Calling Plan

• Suitable Android or Apple smartphone

• Optional desktop handset

Service Monthly

Cost

Included

Calls

Other

Calls

TIPT

Executive

Pack

$22

Local, STD,

Fixed to

mobile

As per

contracted

rates

TIPT

Calling Plan $10

TIPT

UC-One App

– Desktop

or Mobile

$0

Local, STD,

Fixed to

mobile

As per

contracted

rates

Monthly

(ex GST) $32

Example user costs per month – based on 200+ users BYOD device

using UC-One app

TIPT Executive Pack

UC-One desktop client +

optional handset

Third party application integration



TIPT App Development Environment

What is it?

A standards-based interface allowing

customers and third parties to innovate by

developing applications that complement

and enhance the TIPT service.

TIER 1 Telstra supplied and supported

TIER 2 Developer supplied off-the-shelf

TIER 3 Bespoke development

Integrate TIPT into your in-house CRM

Custom Call Centre applications and reporting

Other popular platforms such as Lync and Google

Do something

Get notifications

Third party

application

CVT Solutions for TIPT


Provided by CVT Global Pty Ltd


Solutions offering

ENTERPRISE

CALL REPORTING

Cost assignment

Billing

TIPT group hunt

Usage/staff management

Marketing

Planning

CLOUD

CONTACT CENTRE

Email

Web chat

Social media

Twitter

Facebook

VOICE RECORDING

& WFO

Compliance

Legal reasons

Dispute resolution

WFO

Quality management


Enterprise call reporting

REPORTING PLATFORMS REASONS

Periscope

GC

Billing/on charge

Management

Productivity

Security

Instant reports

Cost allocation

Cost/budget trending

Reduce personal usage

Automation

TIPT (RTB)

Telstra bill

Mobile

Data


Periscope GC

Multiple outlet stores

Requirements:

• Call traffic (in/outbound, abandoned)

• Cost

• Calls to each store/hunt group

Support: Vmware/HyperV platform

Utilising Periscope for:

• TIPT group hunt reporting

• Summary/detail reporting

• Busy time

• Marketing

Case study for the retail industry

VitaGroup Soltuions for TIPT


Provided by Vita Enterprise

Solutions


Presence

Seamless integration between

TIPT and Microsoft Lync/Skype

for Business

• Telepresence

• Click to call

• Call history

• Replaces TIPT toolbar


CallBoard 2.0

• Visual display of key metrics

• Call queue information and

agent statistics

• New features released this month:

– Customisable display

– More screens to choose from

– Customisable alerts

– Fully renewed UI


Bulk tools

• Perform bulk tasks much more quickly in TIPT

• Reporting capabilities are able to produce a live

snapshot of whole enterprise and group environments


Call control

• Mobile access to the TIPT

remote call control features

• Automatic CallBack

• Call forwarding

• Do Not Disturb

• Comm Pilot Express

• Simultaneous ringing

• Dial Pad using Remote Office

* Available on iOS now (Android coming soon)

2015 TIPT User Forum - telstra.com.au

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