Liberate Office (TIPT) · for Liberate Android Mobile App Creating a Widget Widgets show...

Liberate Office (TIPT)User Guide for Liberate AndroidMobile App

Liberate Office (TIPT) – User Guide for Liberate Android Mobile App | March 2018

Downloading the ApplicationWelcome Screens Signing In Forgot Password Adding your Profile Picture Creating a Widget Presence Enterprise Contacts Creating a Contact Group Delete a Group Instant Messages (Chat) New Broadcast Making a CallUsing the Enterprise Contacts Using the DialpadReceiving a Call Decline a CallSend Message In Call Features Move a CallTransfer a CallAdditional Call Control Call History Voicemail Dialpad Settings Call Waiting Call Centre Queues CCR User - Call Settings Calling IdentityUsing the Liberate Widget to change Identity Update Password TroubleshootingDetailed Logging Email Logs to SupportCrash ReportingNotificationsContacts About Signing OutHelp/Support

Liberate Office (TIPT) - User Guide for Liberate Android Mobile App

Liberate Feature Guide Android

Liberate allows you to use your fixed line business number and unified communications (UC) features on your mobile phone. You will achieve better call quality and performance as calls are carried on the voice calling network. So when you are on the go you can share Presence, access Enterprise Contacts, Chat with contacts and be able to seamlessly move a call back to the desktop phone when you get back into the office. You even have the ability to set which device will be alerted for incoming calls.




Downloading the Application

It is recommended that you download the Liberate application to ensure you have access to full functionality. You will receive a text message with a link to where to go to download the Liberate application. The Liberate application will download from the App Store. To download:

1. Click on the link in the text message

2. The link will take you to the Google Play Store

3. Select Install

4. Tap Open

5. Read and Accept the Licence Agreement by clicking Accept

6. Click Accept again




Welcome Screens

The Welcome Screens appear when you download the Liberate application. They provide an overview of some of the important Liberate features.

1. Swipe Left to view the Welcome Screens or Select Skip or Close to skip.




You will then see a series of screens that you have to Allow or Deny. These permissions are required to use the full funtionality of Liberate. The following are some examples:

Signing InTo sign into Liberate:

1. Enter your TIPT username and password to sign In

2. Enter your Mobile Number

3. Select Sign In

(0) 491 570 158

[email protected]




Forgot Password

Whilst signing in if you have forgotten your password.

1. Click on Forgot Password on the Sign in screen. This will take you to the Password Reset Portal to change your password.

2. Enter your username or telephone number and tap Next

3. You should automatically receive a text message within a few minutes with the new PIN Number if not, Tap Send New PIN

4. Enter that PIN number in the PIN field

5. Enter your new Liberate Password

6. Tap Submit

0491570158

123456

(0) 491 570 158

[email protected]




Adding your Profile Picture

1. Select

2. Tap the icon above your name

3. Tap the icon again

4. Select Choose Existing Photo

5. Select the album (or photo)

6. Select your photo

7. Tap Done




Creating a Widget

Widgets show functionality specific to a application. The Liberate Widget allows you to Transfer a Call, Move a Call or manage Identity. On an Android phone you can view your Widget(s) on the Home screen. To access and add a Widget:

1. Long press a blank, available space on your home screen — not on an icon or the app launcher. Just hold your finger down on the screen.

2. Tap Widgets

3. Scroll left to view Liberate

4. Tap Liberate

5. Tap and hold Liberate

6. The widget will now appear on your Home screen

To Reorder the Widget:1. On the Home screen long press the widget you wish

to reorder

2. Click and drag the widget into the position on the Home screen were you want it to appear

To Remove a Widget:1. On the Home screen long press the widget you wish

to remove

2. Click and drag the widget to Remove at the top of the Home screen

3. The widget has now been removed

You can create a Widget linked to Liberate to help you Transfer a call, Move a call or access Identity.

(03) 8631 1223

(03) 8631 1223




Presence

Presence is your telephony presence. It changes automatically when you are on a call notifying colleagues that you are unavailable to talk. Presence will syncronise with UC-One Connect. You do not have the ability to change your Presence within Liberate.

Presence will change to Red when you are on a call

Presence will change to Green when you are available to receive a call

Julie Smith

Julie SmithJulie Smith

Julie Smith

Julie Smith




Enterprise Contacts

You have the ability to search for a contact from the Enterprise Contacts on your mobile device.

Search for a Contact To search for a contact in the Enterprise Contacts:

1. Tap

2. Select Enterprise Contacts

3. In the Search field type the name of the contact

4. Select the Contact Name from the search results

The contacts profile will display

5. To exit tap

6. Then tap

Set a Contact as a Favorite1. Search for the contact in the Enterprise Contacts

2. Select the Contact Name

Glenn

Ader

Ale

Hill

Julie Smith

Har

enn Hill Gl

Ale

Ader

Glenn Hill

Glenn

Hill

Glenn Hill




Remove a Contact from Favorites

1. Tap

2. Select Favorites

3. Tap the contact

4. Scroll downwards and select Remove from Favorites

5. Tap Close twice to return to the Messages window

3. Scroll downwards in the contact screen and tap Add to Favorites

4. The contact is now displayed in your Favorites

5. Tap to close the profile page

Glenn Hill

+61 3 5550 8128

0491 570 156

Julie Smith

0491 570 156




Creating a Contact Group

1. Tap

2. Select Groups

3. Tap

4. Enter the Group Name and tap Create

The group name will now appear in Groups

5. Tap to close

Add a Contact to the Group1. From the Groups Menu select the Group Name

2. Select Add to Group

3. Search for the contact(s) you wish to add to the group

4. Select the contact(s) and tap Done

5. The contact will now appear in the group

6. Tap Back

7. Tap Close

Julie Smith

HillGlenn




Delete a Group

To delete a group:

1. Tap

2. Select Groups

3. Tap the Group name and Swipe Left

4. Tap Delete




Instant Messages (Chat)

In Liberate you can Chat or Broadcast. Chat allows you to chat on a one-on-one basis or in a group. Broadcast is a one way message that you can send to one person or multiple people. You cannot broadcast to a group. If you have chatted with a colleague previously they will appear in your Messages Window. To chat with a contact:

One-to-one Chat1. In the Messages Window tap on the contact you wish

to chat with

2. Type your message and tap Send

3. Tap Back

New ChatTo start a new chat:

1. Tap

2. In the To field enter the name of the person you wish to chat with and select that contact


4. Tap to close Chat

Glenn Hill

Glenn HillHi

Glenn HillThis is a Broadcast

Hotdesk 1 & Glenn You: Testing for setup

Glenn Hill




Receiving a MessageWhen you have received a message that you have not yet read it will appear in the Messages Window in red with a number next to the name. To read the message:

1. Tap on the message.

2. The message will now open to allow you to reply

3. Tap to close Chat

Group ChatTo start a group chat:

1. Tap

2. Select Groups

3. Select the Group you wish to chat with

4. Tap

Glenn Hill

Glenn Hill

Hotdesk 1 & Glenn

Yep

You: test for training

This is a broadcast

Glenn HillMeeting now at 1pm

Glenn Hill

Julie Smith

Glenn Hill




5. Select New Chat


7. To close Chat, tap Back twice

8. Tap

To view the participants of a group message:

1. In the Groups Window tap the Group name

2. The participants of the group will now be visible

3. Tap Back

4. Tap Close

Marking All as ReadWhen you open a chat or IM it is automatically marked as read. To mark all your messages as read. From the Message Window:

1. Tap

2. Select Mark all as Read

Sam Smith

Glenn HillGlenn Hill

Glenn Hill




New Broadcast

New Broadcast is a one-way Broadcast. The recipient(s) cannot respond. A Broadcast can be sent to multiple contacts but not to a group. To send a new Broadcast:

1. In the Messages Window tap

2. Tap New Broadcast

3. In the To field search for the people you wish to send the Broadcast to

4. Type your Broadcast and tap Send

When the recipient(s) receive your message they do not have the ability to respond.

Glenn Hill

Glenn Hill, Joy Smith




Making a CallYou can search the Enterprise Contacts on your mobile phone when making calls. You can also call any number using the dial pad.

Using the Enterprise ContactsTo search for a contact in the Enterprise Contacts:

1. Tap

2. Select Enterprise Contacts

3. In the Search field type the name of the contact

4. Select the Contact Name

5. Tap Call

Glenn Hill

Glenn Ada

Glenn Ander

Julie Smith

03 5550 8128

Glenn

Hill

Glenn Hill

Glenn Hill




Using the Dialpad

Use the dialpad to make a call to someone who is not in your contacts.

1. Tap

2. Select Dialpad

3. Enter the number you wish to call

4. Tap

1196




Receiving a CallThe caller’s name and number will display on incoming calls if the caller is in your Enterprise Contacts.

You can choose to Answer or Decline the call

Decline a CallTo Decline a call when your mobile phone is ringing

1. Tap or slide Decline

Your call with automatically go to voicemail

+61 5550 2030

+61 5550 8128

Glenn Hill




If you are unavailable to take the call:

1. Select and select from the following options

2. The caller will receive the message that you can’t talk and your call will go to voicemail

Send Message

+61 5550 2030

+61 5550 2030

+61 5550 2030




In Call Features

You have the ability to use the In Call Features while on an active call.

Add CallWhilst on an active call you can add another call.

1. Tap (active call placed on hold)

2. Enter the number you wish to call

3. Tap

4. Once the recipient answers the call tap Merge to merge the call into a conference call

5. Your screen will display that you are in a conference call.

0491 570 110

0491 570 110

1196on hold




SpeakerTo place your call on Speaker whilst on an active call:

1. Tap Speaker

To take your call off Speaker:

1. Tap Speaker again

KeypadTo access the Keypad whilst on an active call:

1. Tap Keypad

2. The keypad will open to allow you to dial the number to call

To Hide the Keypad:

1. Tap Hide

MuteTo place your active call on Mute:

1. Tap Mute

To take your call off Mute

1. Tap Mute again




Move a Call

Calls can be taken on the mobile phone and then seamlessly pushed to the desk phone or vice versa. To move a call from the mobile phone to the desk phone whilst on an active call:

1. Tap the Home button on your phone

2. Using the Liberate Widget on the Home screen tap Move Call

3. The following screen will appear the first time you use Move Call

4. Your desk phone will instantly ring. When you lift the handset you now have your caller on the line and you can continue your conversation.

To move a call from the desk phone to the mobile phone whilst on an active call:

1. Press *11 on the desk phone

Your mobile phone will ring and the call can now be taken on the mobile phone.

(03) 8631 1223

Fixed (03) 8631 1223




Transfer a Call

When you transfer a call, you are transferring the call to another individual or third party. That might be an internal contact or an external number. To transfer a call whilst on an active call:

1. Tap (active call placed on hold)

2. Enter the number you wish to transfer the call to

3. Tap

4. When the caller answers announce the call and tap the Home button on your phone to return to the home screen

5. Using the Liberate Widget on the Home screen tap Transfer Call

The call will automatically be transferred and you will receive the following message

0491 570 157

Fixed (03) 8631 1223

Fixed (03) 8631 1223

Fixed (03) 8631 1223




Additional Call Control

At any time whether you are in an active call or idle mode, you can swipe down from the top of your phone screen to reveal an additional Call Control display

While in an active call you have options to:

• Transfer Call

• Move Call

• View Calling Identity

Note: This feature is a default setting. It can however be disabled in your settings:

• Go to Settings

• Call Control Notification

• Slide to Off position

+61 5550 2030

Fixed (03) 8631 1223




Call History

Call History will display all calls placed, received or missed. To view Call History:

1. Tap

2. Select Call History

3. A list of your call history will be displayed

Note: Missed calls will display in Red

Tap the number to call or tap

Delete Call HistoryTo delete your call history

1. Tap

2. Tap Delete History

3. Tap to close the History pane

Julie Smith

Julie Smith0491 570 110

Sam Smith

Private

03 5550 2030

js

ss

gh

Private

Glenn Hill

03 5550 8128

Julie Smith0491 570 110

Sam Smith

Private

03 5550 2030

js

ss

gh

Private

Glenn Hill

03 5550 8128




Voicemail

Your Voicemail is now one central voicemail for all numbers. This gives you the ability to listen to your fixed number voicemail on your mobile phone. If this is the first time using Voicemail, follow the prompts to set up your PIN and greetings. To call voicemail and listen to your messages from either your desk phone or your mobile phone:

1. Tap

2. Select Voicemail When you receive a voicemail message the number(s) of messages received will display in a red badge on the Menu icon and the Voicemail button

3. Select Call Follow the prompts to retreive your messages, set your PIN number or record your greetings.

OR

1. You can use the Dialpad to access Voicemail, Dial 101 on your desk phone or mobile phone

2. Follow the prompts to record your message if you are using voicemail for the first time or follow the prompts to listen to your messages

3. Tap to end the call

Julie Smith

03 5550 2488




DialpadTo make a call using dial pad:

1. Tap

2. Select Dialpad

3. Enter the number

4. Tap

SettingsSettings allow you access to your Incoming Call Settings. To manage settings:

1. Tap

2. Select Settings

3. Tap Call Settings

Julie Smith




Incoming CallsThe settings for incoming calls are available for you to manage.

Multi-Device Ring You have the ability to choose which phone(s) to use for incoming calls. Ring All will be selected by default. Which means both your desk phone and mobile phone will ring when you receive an incoming call.

To change the default settings and only have your mobile phone ring when you receive an incoming call:

1. From Call Settings

2. Tap the dropdown for Multi Device Ring

3. Tap the radio button next to Ring Mobile

When you now receive incoming calls only your mobile phone will ring.

To change the default settings and have your desk phone ring when you receive an incoming call:

1. Tap

2. Select Settings

3. Select Call Settings

4. Tap the dropdown for Multi Device Ring

5. Tap the radio button next for Ring Fixed to switch On

When you now receive incoming calls your desk phone will ring.

Do Not Disturb (DND)DND gives you the ability to block all incoming calls to your Fixed or Mobile phones. Calls are automatically diverted to your voicemail. To activate:

1. Tap

2. Select Settings


4. Tap the ON/OFF Switch for Do Not Disturb




When activated or switched On you are notified in the main menu.

To deactivate or switch off:

1. Tap Do Not Disturb ON/OFF switch again

Out of OfficeAllows you to use a prerecorded real voice message so your callers know when you are on leave or just out for the day. The default will be both numbers to ring when you are Out of the Office. You have the ability to change this.

To change the Out of Office settings

1. Tap the ON/OFF Switch next to Voice Message

2. Select from Out of Office or Leave. This will determine the voice message your caller will receive.

If you select Out of Office your caller will hear the following message “The Person you are calling is out of the office until today at 5pm (your Out of Office schedule setting, if attached), Press 3 or stay on the line to leave a message”.

If you Press 3 or stay on the line you will hear “You have reached the Messagebank of 03xxxx xxxx”.

Julie Smith




If you select Leave your caller will hear the following message “The person you are calling is on Leave until today at 5pm (your Out of Office schedule setting, if attached). Press 3 or stay on the line to leave a voice message”.

If you Press 3 or stay on the line you will hear “You have reached the Messagebank of 03xxxx xxxx”.

Selecting the Number to apply to Out of Office

You can choose which number to use with Out of Office. If you only want Out of Office to activate when your Fixed Number is called:

1. Tap the Radio Button next to Fixed Number

This means Out of Office applies when your desk phone is called.

If you want Out of Office to activate when your Mobile is called:

1. Tap the Radio Button next to Mobile Number

To use Out of Office with both your Fixed Line and Mobile Phone:

1. Tap the Radio Button for Both Numbers

Out of Office is now activated for both Fixed and Mobile numbers.

ScheduleYou have the ability to stipulate a timeframe for Out of Office. You do this by using Schedule.

To attach a Schedule to Out Of Office:

1. Tap the ON/OFF switch next to Schedule

2. In the End field tap the Date and Time

3. Scroll through the dates and select the date that you want Out of Office to Switch OFF

4. Tap Time and select the time you want Out of Office switched OFF

5. Tap Set

In this example Out of Office will be switched OFF on 20th April 2018, at 5pm




Transfer CallIf you wish to transfer your calls to a third party or a different number whilst you are Out of the Office.

1. Tap the ON/OFF switch next to Transfer

2. Enter the third party number that you want your calls transferred to

3. Tap Done or Go

Your caller will automatically go to voicemail and receive the following message:

“The person you are calling is Out of the Office. To be transferred to an Attendant (which is the third party number you entered) Press 2 otherwise Press 3 or stay on the line to leave a voice message”. Note: the Attendant is the third party number you entered in Step 2.

When you stay on the line you hear – “You have reached the messagebank of 03 xxxx xxxx”.

When you press 2 your call is automatically transferred to the stipulated number.

When you Press 3 you hear You have reached the messagebank of 03 xxxx xxxx”.

Note: the Attendant is the third party number you entered in Step 2.

Switch Transfer Off

To Switch Transfer off:

1. Tap the ON/OFF Switch next to Transfer

Switch Out of Office Off

To switch Out of Office Off:

1. Tap the ON/OFF Switch next to Voice Message

0491 570 157




Call ForwardingCall Forwarding allows you to forward your calls to an alternative number NOT to your fixed number or mobile phone number. All calls will be forwarded to the configured phone number after a certain number of rings, when your desk phone or mobile phone is not answered. You can choose to forward calls from your desk phone or mobile phone or both. To activate Call forwarding:

1. Tap

2. Select Settings


4. Tap the dropdown for Call Forwarding

The following options are available:

Call Forward Fixed Number

To call forward calls received on your desk phone:

1. Tap the ON/OFF switch next to Fixed Number

2. Enter the telephone number in the Number field

3. Select All Day, Every Day or Schedule

Note: Standard Pack customers do not have this feature

All Day, Every Day will continue to forward your desk phone calls every day until you switch it Off.

Schedule – Desk PhoneAttaching a Schedule to your desk phone call forwarding gives you more flexibility as you can stipulate the dates and times for your call forwarding. To set up a schedule:

1. Tap Schedule

2. In the From field select the time you want Call Forwarding to start

3. In the Time field select the time you want Call Forwarding to finish

4. In the Recurrence field deselect the days you don’t want the Schedule to apply. Week days are selected by default. Deselect the days you DO NOT want the schedule to apply.

0491 570 158




In this example Call Forwarding will commence at 9am on Tuesday and finish at 5pm on Wednesday.

Call Forward Mobile NumberTo call forward calls received on your mobile phone:

1. Tap the ON/OFF switch next to Mobile Number

2. Enter the telephone number in the Number field

3. Select All Day, Every Day or Schedule

Note: Standard Pack customers do not have this feature

Schedule – Mobile NumberAttaching a Schedule to your mobile phone call forwarding gives you more flexibility as you can stipulate the dates and times for your call forwarding. To set up a schedule:

1. Tap Schedule

2. In the From field select the time you want Call Forwarding to start

3. In the Time field select the time you want Call Forwarding to finish

4. In the Recurrence field deselect the days you don’t want the Schedule to apply. Week days are selected by default. Deselect the days you DO NOT want the schedule to apply.

In this example Call Forwarding will commence at 9am on Tuesday and finish at 5pm on Wednesday.

0491 570 157




Both Fixed and Mobile NumbersTo Call Forward calls received on both your desk phone and mobile phone to a third party choose from the call forwarding options available to you in Liberate:

• Always

• When Busy

• No Answer

• Not Reachable

AlwaysTo call forward calls that are received on your desk phone and mobile phone always:

1. Tap the ON/OFF switch next to Always

2. Enter the telephone number of the third party in the Number field

When BusyTo call forward all calls received on your desk phone and mobile phone to a third party when your phones are busy:

1. Tap the ON/OFF switch next to When Busy


No AnswerTo call forward all calls received on your desk phone and mobile phone to a third party when there is No Answer:

1. Tap the ON/OFF switch next to No Answer


3. Tap the No. of Rings field and select the number of rings

4. Tap Set

3

03 5550 2488

0491 570 157

03 5550 2488




Not ReachableCalls will be forwarded when your desk phone and mobile phone is not accessible or inactive due to power loss to the site or no network connectivity. To activate:

1. Tap the ON/OFF switch next to Not Reachable


Turning Call Fowarding OffTo switch Call Forwarding Off

1. Tap

2. Select Settings


4. Tap the Call Forwarding dropdown

5. Ensure all the ON/OFF switches are switched OFF

03 5550 2488




Call Waiting

If your standard TIPT profile has Call Waiting switched on by default then this setting will show in Liberate. If turned On, when a second call arrives the first call will immediately be placed on hold and the second call will be answered. You are not given an option to “hold the first call and answer the second incoming call, or end the first call to answer the second incoming call”.

To Switch Call Waiting OFF:

1. Tap

2. Select Settings


4. Tap the Call Waiting ON/OFF Switch




Call Centre Queues

If you are a member of a Call Centre, Call Centre Queues will be visible and allow you to log into and out of your Call Centre. This gives you the ability to manage your Call Centre queues on your mobile phone.

Log into the Call Centre

1. Tap

2. Select Settings


4. Tap the dropdown for Call Centre Queues

5. Tap the ON/OFF Switch for your Call Centre to switch ON

You are now logged into your call centre and will have the ability to receive calls.

Log out of the Call Centre

1. Tap the ON/OFF Switch for your Call Centre to switch OFF

Note: The Voicemail of the Call Centre number must be activated to allow callers to leave a message when the Agent is logged out of the Call Centre.




Liberate and Cloud CommunicationsRecording (CCR) with Record Always

If you use Liberate with Cloud Communications Recording (CCR) and have Recording Always activated in your profile, you will not have the option to select Out of Office or Call Forwarding in your Incoming Call Settings.




Calling Identity

Changing the Identity features allows you to select a number for outgoing calls, either fixed or mobile. Your fixed number is your desk phone and will be the default setting for outgoing calls. The number selected will be displayed as your outgoing call number when you make a call from your mobile device. Which means you now have the ability to use your mobile to call from your fixed number.

To change the Identity settings:

1. Tap

2. Select Settings

3. Tap Calling Identity

4. By default your Fixed Phone (business number) will be selected. This is the number that will be displayed when you make an outgoing call.

To display your mobile number as your outgoing number

1. Tap Mobile Phone

Hidden Number means that your number will not be displayed to your caller. To hide your number for outgoing calls:

1. Tap Hidden Number

2. Tap to return to Settings

3. Tap

03 7010 0726

0491 570 159

0491 570 159




Using the Liberate Widget to Change Identity

It is possible to use the Liberate Widget to change your Identity:

1. Tap the Home button to return to the Home screen

2. From the Widget tap Identity

3. Select from Fixed Phone, Mobile Phone or Hidden Number

4. Tap

5. Tap

03 7010 0726

0491 570 159

(03) 8631 1223




Update Password

Update Password allows you to update your Liberate password. To change your password:

1. Tap

2. Select Settings

3. Tap Update Password

4. Enter your Current Password

5. Enter your New Password

6. Enter your New Password again to verify

7. Tap Update Password




TroubleshootingTroubleshooting offers features that can help you report issues and system crashes.

Detailed LoggingDetailed Logging is switched on by default. It allows detailed logs to be sent to Support when an error or problem occurs.

Email Logs to SupportYou have the ability to email the detailed logs to Support via Email or Gmail. When you select an option an email will be created to allow you to send the logs to Support. We recommend that this is switched OFF and only needs to be switched ON when you are experiencing issues and are requested to do so by Telstra Support. Telstra Support will advise which email address to use in the To field of the email.

[email protected]




Crash ReportingCrash Reporting is switched On by default. It will send notifiction and logs when Liberate crashes.

NotificationsCall Control Notification Call Control Notifications are switched on by default. This allows the Liberate Widget to appear in Notifications when switched On.

ContactsIt is possible to determine how your contacts will be displayed. To select:

1. Tap

2. Select Settings

3. Tap Display by

4. Select First Name First or Last Name First

5. Tap Sort by

6. Select First Name or Last Name

7. Tap to close




AboutAbout provides you with information about Liberate. This is where you can determine the version you are using, information on the Licence, Legal Notices and access the Welcome Screens.

1. Tap

2. Select About

3. Tap the relevant tab to access – Info, License, Legal Notices or Welcome Screens.




Signing OutWhen you no longer want colleagues to see your telephony Presence or receive calls you can sign out of Liberate. To sign out:

1. Tap

2. Select Sign Out

3. You will be prompted “Are you sure you want to sign out?”

4. Select Sign Out

Help/SupportFor help/support view the Liberate (TIPT) documentation available on the Telstra Resource Centre.

Liberate (TIPT) Documentation

Or

Call Liberate Support (TIPT) 1800 287 289

Julie Smith

https://enterprise-support.telstra.com.au/t5/Telstra-IP-Telephony-TIPT/ct-p/TIPT

Liberate Office (TIPT) · for Liberate Android Mobile App Creating a Widget Widgets show...

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