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Were happy to announce that in the 2013 edition of the Gartner Magic Quadrant for utilities CIS, Itineris was

positioned, among the other 11 software providers, for its UMAX business solution.

The Gartner Magic Quadrant for utilities CIS is a guide for buyers (utilities) looking for Customer Information Systems

(CIS) in the energy market. Criteria for evaluation, used by Gartner, include product and service breadth, view on the

future, execution/delivery, responsiveness, track record, customer experience, and many more.

According to the report: Given the number of players in the market (more than 200 bi lling and customer care software

products), potential buyers (utilities) should consider that a listing on the Magic Quadrant is a good indication of vendor

and product credibility Most leading vendors also support billing for multiple utility services (such as gas or water),

as well as metered and unmetered services/products.

Edgard Vermeersch CEO/Founder of Itineris the company behind the UMAX leading multi-utility business solution

on Microsoft Dynamics AX commented happily: Next to being successfully implemented at E.ON and being selected the

go-to-solution for GDF SUEZ in the Netherlands, were very happy and see our presence in the Gartner Magic Quadrant forCIS as affirmation and proof that weve created a solid business solution, built on a leading of industry platform offering a

strong foundation for future success for utilities. Moreover we believe this is an acknowledgement of our determined and

singular focus on the utility industry.

Roger Van Beeck Product delivery Director at Itineris added: We also consider this a major acknowledgement of the

hard work delivered by our product teams as well as of our commitment & dedication to deliver successfully a future-proof

and standardized solution at our customers through the expertise of our implementation teams. This of course is not only due

to Itineris but also greatly thanks to the dedication of our 25+ loyal and happy international and more regional customers.

The Gartner Magic Quadrant for Utilities CIS

Gartner published in June 2013 an updated version of the Magic Quadrant for Utilities Customer Information Systems.The Gartner Magic Quadrant concept is based on a customer oriented market analysis and takes into account the

following evaluation criteria: Ability to execute and Completeness of vision.

The ability to execute is primarily a combination of factors such as: product functionality, architecture,

performance and meeting customer expectations

In the case of completeness of vision, Gartner primarily looks at the software vendors understanding of market

forces, market direction, innovation

To access the latest version of the Gartner Magic Quadrant for Utilities Customer Information Systems, by Zarko Sumic (lead

analyst Gartner Inc.), 03 June 2013 - we kindly invite you to visit www.gartner.com.

Gartner positioned Itineris in the Magic Quadrantfor utilities CIS for its UMAX business solution

PRESS RELEASE

Abo ut the Mag ic Qua drantGartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology usersto select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartners researchorganization and should not be construed as statements of fact. Gartner disclaims all warr anties, expressed or implied, with respect tothis research, including any warranties of merchantability or fitness for a particular purpose.

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For more informationwww.itineris.net

www.umaxsolutions.com

Or contact us at...

Itineris HQ Thomas De Ganck

Xavier De Cocklaan 24 T : +32 (0)9 386 01 02

B-9831 Deurle - Belgium E : contact@itineris.net

Whos Itineris?

Headquartered near Ghent, Belgium-based Itineris is an innovative

100% utility industry focused international, IT application consulting

group with offices in the Netherlands and North America.

Itineris was founded in 2003 by Edgard Vermeersch and has shown a steady growth over time. In just a few years this Microsoft

Gold partner for ERP has established an impressive track record of successful implementations at utility companies as well as a

sound financial basis. At present, Itineris may count a large number of major international utility players to its client portfolio such

as e.g.: E.ON, EDF, GDF SUEZ, De Watergroep, Eneco, Delta

Itineris offers innovative software solutions - UMAX - built on the Microsoft Dynamics AX platform and related IT services for

utilities. Through its offering it supports the different market roles and commodities within the European & North American utility

industries. Next to these two markets, Itineris UMAX solution is also available through partners in the following regions: Turkey,

France, United Kingdom, Russia, Czech Republic and Slovakia and many more.

Today, Itineris counts 200+ utility and IT subject matter experts. The company was awarded Most promising company in Belgium,

by Ernst & Young and the Flemish Government for its outstanding growth since 2003 and promising projects for the future.

Whats UMAX?

UMAX is an innovative and agile (ERP/CIS) business solution for utilities and water

companies. This business solution integrates crm, billing, invoicing, cash collection,

meter-data, asset and service management modules in one, offering utilities the

tools and processes for effective sales, increased customer contribution margins,

reduced lead times and streamlined operations. By doing so, it enables utility

companies to take operational performance and customer experience to higher

levels, while cutting costs to serve.

UMAX is a standardized solution, supporting all commodities (multi-utility) , and empowers utilities to address internal and

external changes in a smart and flexible way. This flexibility & agility is guaranteed as the solution is built on and certified for the

Microsoft Dynamics AX2012 platform.

UMAX does not only incorporate proven utility industry framework models and working methodologies, it has also been perfected

thanks to best practices, collected through years of implementations at international and regional utilities. Moreover, UMAX is

the leading solution on AX, embraces the principles of the Microsoft Smart Energy Reference Architecture (SERA) and is a valid

alternative at a lower cost, for more traditional utility business systems.