20110518-2 ARMA Central Iowa Tools
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Jesse Wilkins, CRM May 18, 2011 Web 2.0 Tools
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This session at the ARMA Central Iowa Spring Seminar introduced the various classes of social business tools including blogs, Twitter, wikis, social sharing, and social networking.
Transcript of 20110518-2 ARMA Central Iowa Tools
Jesse Wilkins, CRMMay 18, 2011
Web 2.0 Tools
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Blog This! All A-Twitter About Microblogging Wiki-Wiki Office 2.0 Social Sharing Social Networking
Agenda
Blog this!
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Blogs
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Started as online diaries Today used more as lightweight CMS Hides complexity of Web publishing Generally arranged in chronological order, most recent at top
What’s a blog?
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Internal announcements External announcements and press releases
Project documentation Knowledge management Any broadcast-type communications
Blog use cases
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Provide project updates
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Provide organizational updates
Twitter in 140 characters or less
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“It is part text messaging and part blogging, with the ability to update on your cell phone or computer, but constrained to 140 characters.”
-- Ari Herzog, Ariwriter.com
Defining microblogging
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Through the website Via text/SMS Via desktop clients Via web-based clients Via email and IM Via cell phone clients
Ways to send updates
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Announcements
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Links to resources
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Announcements Meeting scheduling Insider commentary from e.g. conferences Sharing links to other resources
Use cases for microblogging
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Brand monitoring and competitive intelligence Broadcast communications Request/provide feedback Virtual water cooler
Use cases for microblogging
Wiki-wiki
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Collaborative website Organized as linked articles Hides complexity of HTML from users Easy to add and link articles Easy to correct mistakes
Wiki-wiki
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Wikis
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20Source: Stewart Mader, www.ikiw.org
How do you use a wiki?
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Create agenda and minutes
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There are plenty of ways tocommit career suicide; wikis are just the newest one.
-- Eric M. JohnsonState Department
Office of eDiplomacy
Office 2.0
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Web-based office productivity tools Some lightweight, some more fully featured
Documents stored “in the cloud” Easy to share and collaborate Compatible with MS Office
Office 2.0
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Many different applications available Fully-featured to fairly narrow
◦ Generally compatible with common Office functionality
May default to private or public
Web-based office suitesOffice 2.0
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Collaborative authoring Lightweight document sharing Cheaper alternative to Office for non-power-users
Use cases for Office 2.0
Social sharing
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Services dedicated to sharing particular types of information
Often allow subscription to a particular user or keyword
Often allow rating and adding to favorites Easy to link to and embed in other
websites
What is social sharing?
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Social sharing
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Use cases: social sharing
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Use cases: social sharing
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Use cases: social sharing
Social networking
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Social NetworkingSocial Networking
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Keep in touch
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Network and announce events
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Share information
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Find your next job
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Respond to crises
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Jesse Wilkins, CRM, CDIA+Director, Systems of EngagementAIIM International
+1 (303) 574-0749 [email protected]
http://www.twitter.com/jessewilkins
http://www.linkedin.com/in/jessewilkins
http://www.facebook.com/jessewilkins
http://www.slideshare.net/jessewilkins
For more information
