2010 corporate overview_sugar6

SugarCRM Corporate Overview

Copyright ©2010 SugarCRM Inc. All rights reserved.

About SugarCRM

Founded in April 2004

6,000+ Customers in 30 countries

Over 600,000 users on 65,000 systems

175,000 Community members

200 Partners on five continents

Copyright ©2010 SugarCRM Inc. All rights reserved.04/11/23

About NEPO Systems

Founded in September 2008

Silver SugarCRM Partner

Sugar hosting, services & support

Sugar involvement since 2004

Customers across North America

CRM is about Growing and Retaining Customers

Copyright ©2010 SugarCRM Inc. All rights reserved. 05/08/09©2009 SugarCRM Inc. All rights reserved.04/11/23

05/08/09 ©2009 SugarCRM Inc. All rights reserved.

Define your Processes, Deploy your Technology,

Train your People

Copyright ©2010 SugarCRM Inc. All rights reserved. 05/08/09©2009 SugarCRM Inc. All rights reserved.04/11/23

Manual

CRM Adoption Curve


CRM Process

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Unique

Manual Optimized

Manual • Few defined processes• Data locked in emails & spreadsheets• No measurement or visibility

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Manual Managed

CRM Adoption Curve


CRM Process

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Unique

Manual Optimized

Managed• Repeatable processes• Source of shared data• Limited measurement and visibility

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Managed Defined

CRM Adoption Curve


CRM Process

Dif

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Generic

Unique

Manual Optimized

Defined• Automated processes• Scalable & shared knowledge• Clear measurement & visibility

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Defined Optimized

CRM Adoption Curve


CRM Process

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Generic

Unique

Manual Optimized

Optimized• Differentiated best practices• Integrated and scalable systems• Quickly adapt to changing market dynamics

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OptimizedDefinedManagedManual

Climb the CRM Adoption Curve


CRM Process

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nti

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Generic

Unique

Manual Optimized

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OptimizedDefinedManagedManual

Where are you?


CRM Process

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Unique

Manual Optimized

Only SugarCRM . . .• Understands the CRM Adoption Curve• Works with you to progress through the CRM Adoption Curve and

gain competitive differentiation• Provides you with the tools to be successful with Social CRM• Allows seamless transition between on-site and cloud deployments• Gives you the flexibility you need to manage your valuable customer

data in all circumstances

04/11/23

Great Functionality in One Application


Generate Higher ROI on Marketing Activities

Create and execute campaigns across marketing channelsCaptures leads directly into CRM System Measures return on investment of campaigns


Increase the Productivity of Your Sales Force

Organize sales information into a single systemImprove the productivity of sales individuals and teamsGain greater visibility into performance


Create a Consistent Customer Experience

Central repository for customer support and product issuesShare knowledge and case resolutions across teamsReduce costs through customer self-service


Provide Better Visibility Across the Business

Create real-time reports and dashboards on any CRM metricMonitor the effectiveness of marketing programs, sales opportunities, and support casesShare/restrict access to reports and dashboards across teams


Improve Communication and Information Sharing

Share calls, meetings, documents, calendars and emailIntegrate Sugar with popular applications such as Microsoft OutlookCapture information from cloud services in Sugar


Create Powerful Business Processes Easily

Create custom fields, objects and modulesDesign workflow processes to fit your businessControl visibility and access at the field level


Open Source and Cloud Converge


The Sugar Open Cloud

Copyright ©2010 SugarCRM Inc. All rights reserved. 04/11/23©2009 SugarCRM Inc. All rights reserved. 2104/11/23

Open Source & Standards

Secure & Fault Tolerant

Global Monitoring

Integration Services

Cloud Connectors for data and 3rd party servicesWeb Services for accessing data and processes

Cloud Connectors for data and 3rd party servicesWeb Services for accessing data and processes

Deploy in private, partner or public cloudsBuilt on open sourceImplements open standards

Deploy in private, partner or public cloudsBuilt on open sourceImplements open standards

Powered by world-class data centersDynamic allocation of resourcesData backup and disaster recovery

Powered by world-class data centersDynamic allocation of resourcesData backup and disaster recovery

Elements of the Sugar Open Cloud

Fast and scalableUse web browsers and mobile devicesNo hassle upgrades and updates

Fast and scalableUse web browsers and mobile devicesNo hassle upgrades and updates


Application Delivery

24x7 distributed global monitoringSystems management for continual delivery of high-speed performance

24x7 distributed global monitoringSystems management for continual delivery of high-speed performance

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6,000 Customers in 30 Countries


Over 6,000 Customers Worldwide


Over 1,000 European Customers


Worldwide Partnerships


Sugar Downloads: 7.4M


Total Users: 600K


Active Systems: 65K


Sugar Developers: 22.4K


SugarForge™ Projects: 800+


2010 corporate overview_sugar6

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