2002 Muni Riders’ Survey Results
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05/11/22 Page 1 2002 Muni Riders’ Survey Results RESCUE MUNI Press Conference 5/29/2002
description
2002 Muni Riders’ Survey Results. RESCUE MUNI Press Conference 5/29/2002. 2002 Muni Riders’ Survey. 6th annual survey assessed on-time performance from the rider’s perspective “Did you, the rider, wait too long?” 67 volunteers recorded 2464 rides: - PowerPoint PPT Presentation
Transcript of 2002 Muni Riders’ Survey Results
04/21/23 Page 1
2002 Muni Riders’ Survey Results
RESCUE MUNIPress Conference
5/29/2002
04/21/23 Page 2
2002 Muni Riders’ Survey• 6th annual survey assessed on-time
performance from the rider’s perspective– “Did you, the rider, wait too long?”
• 67 volunteers recorded 2464 rides:– route, date, stop location, direction, destination– time they arrived, Muni arrived, reached destination– crowding and cleanliness– time various lines passed a fixed point, in some cases
• We compared their wait times with Muni published times (on the Muni map)
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Muni System Performance
• Muni riders delayed 14% of the time – Down from 17% in 2001– Cut 1998 delays (28%) in half– This earned Muni a B grade
• Most improved: 38-Geary (graded A)• Crowding was down substantially in 2002• Best service is again on the diesel bus
– Motorcoach lines late only 11% of the time– Light rail was late 16%; historic streetcar 13%
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Riders delayed (1997-2002)
• Service has improved for four years in a row % of riders delayed
14.0%17.3%
18.9%24.5%
27.7%
25.4%
0.0%
10.0%
20.0%
30.0%
1997 1998 1999 2000 2001 2002
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Lines compared (1)
• Best five lines:line riders late grade change
47-Van Ness 4% A -13%49-VN-Mission 5% A -15%38-Geary 6% A -27%2-Clement 7% A- +7%33-Ashbury 7% A- -6%
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Lines compared (2)
• Worst five lines:line riders late grade change
KLM subway 35% D +7%(Embarcadero to West Portal)
L-Taraval 30% D+ +2%M-Ocean View 28% C- -1%22-Fillmore 23% C+ -4%10-Townsend 22% C+ N/A(New after 2001 survey)
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Bus/rail compared (1999-2002)• Most service is better this year than last -
notably light rail• Streetcar, limited slightly worse this year
Riders delayed by mode
0%5%
10%15%
20%25%
30%35%
40%45%
1999200020012002
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Muni Metro (light rail) reliability• KLM Subway (between West Portal and
Embarcadero) and L worse; J and N better
Muni Metro 2001-2002
0%
5%
10%
15%
20%
25%
30%
35%
40%
20012002
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Waiting time (1997-2002)
• Riders wait slightly more, relative to schedule (but service is more consistent)
Normalized wait time (Ideal = 50%)
81.0%
76.4%
80.0%
85.3%
76.1%74.3%
60.0%
70.0%
80.0%
90.0%
100.0%
1997 1998 1999 2000 2001 2002
Average wait worsefor second year
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Percentage late by route
0%
5%
10%
15%
20%
25%
30%
35%
40%
route
Variation among lines
DC
BA
Service is much more consistent: most lines were graded B(note: this graph excludes lines with insufficient data)
No F!
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Crowding
• Crowding is much better this year - declining ridership due to poor economy?
Crush-loadingcut in half in 2002!
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Cleanliness• Still a problem - 20% of vehicles are dirty• Didn’t change much from 2001 overall - but
mode ranking changedCleanliness by mode
0%
20%
40%
60%
80%
100%
clean 2001clean 2002
Streetcars not as clean this year
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Total responses
• Response rate is up this year - THANK YOU volunteers!
total responses
2464
1365
3004
1896
3995
21231773
0
1000
2000
3000
4000
5000
1997 1998 Fall 981999 2000 2001 2002
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Policy implications• Budget increases have clearly helped
– Four years of service improvement
• Better management due to 1999 Prop. E– Detailed service standards now govern Muni
performance and merit pay system
• Fleet replacement means lower rate of breakdowns and equipment failures
• Reduced automobile traffic has helped as well– The soft economy at work?
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Budget / Reliability
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
1997 1998 1999 2000 2001 2002 2003
Year
0
50
100
150
200
250
300
350
400
450
500
% latebudget ($M)
Budget increases help service
• Will service suffer in this year of tighter budgets?
?
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Recommendations• Muni must manage budget very carefully to
prevent flat budget from reducing service quality– Very important to avoid unplanned service cuts!
• New MTA must take advantage of reduced traffic to establish more dedicated right-of-way for Muni– e.g. new bus lanes on 4th, Folsom -
many more are needed– Bus Rapid Transit on Geary, Van Ness, 19th Ave, etc.
• With continued progress, Muni can earn an A next year!
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Thank You!Questions?
Call us:COLLIN MASLOV: 415 371 0726DANIEL MURPHY: 415 665 4074
ANDREW SULLIVAN: 415 673 0626Rescue Muni Hotline: 415 273 1558
or see www.rescuemuni.org
