16 November 2011 Rail and Underground Panel - Item 4 MD report

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AGENDA ITEM 4

TRANSPORT FOR LONDON

RAIL AND UNDERGROUND PANEL

SUBJECT: MANAGING DIRECTOR’S REPORT – RAIL AND UNDERGROUND

DATE: 16 NOVEMBER 2011

1 PURPOSE

1.1 The purpose of this report is to describe the performance of London Rail and London Underground (LU) up to period 6 of the year 2011/12 (1 April to 17 September 2011) and provide updates on the status and progress of major investment projects and items of special interest.

1.2 The Panel is asked to note this report.

2 LONDON UNDERGROUND PERFORMANCE

Customer Satisfaction

2.1 LU’s internal target has increased to 80 this year. The survey results for each of the first two quarters gave overall scores of 79, unchanged from quarters 3 and 4 of last year. An improvement plan has been developed, which identifies the actions that will be taken to improve the scores this year.

Passenger Numbers

2.2 Underground demand continues to grow. Year to date journeys are up by 2.7 per cent compared with periods 1 to 6 of last year, with period 4 (July) showing particularly strong growth at 4.8 per cent and equalling the highest ever number of passenger journeys in a four week period (90.6 million), previously achieved in period 9 of last year.

Service Performance

2.3 LU has met its service reliability targets in each of the first six periods. The percentage of schedule operated for the year to date is 97.1 per cent against a 96.7 per cent target, and excess journey time is 5.72 minutes compared with a year to date target of 5.99 minutes. A Service Reliability programme has been established with a view to further improving performance. A separate paper is included on the agenda for this meeting that provides an overview of the programme.

2.4 The graphs at the end of this report show how all lines have contributed to the significant improvement in network percentage of schedule since last autumn, when the impact of a number of major asset failures was exacerbated by system-wide industrial action that affected several days between periods 6 and 10.

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2.5 The Jubilee line was severely disrupted on 15 September when an early morning points problem at Stanmore was followed by loss of traction current in the Baker Street area where tunnel telephone wires had come down, causing a lengthy service suspension through the central area and reducing the day’s percentage of schedule to less than 50 per cent. Other incidents that significantly affected the line’s performance in period 6 included a points failure at Willesden Green on 16 September and a signal failure at Wembley Park on 24 August. This was the first time since period 11 of last year that the line had missed its percentage of schedule target. Overall performance continues to improve.

Safety

2.6 The moving annual rate of ‘Major injuries per million hours on LU Infrastructure’ stood at 0.28 at the end of period 2, compared with the 2011/12 target of 0.27. To date this year, there have been 59 reported major injuries to customers, nine LU employee/contractor major injuries and one Tube Lines major injury.

2.7 A new customer awareness campaign is being developed focussing on customer behaviour; this will be available from quarter 4. Liaison with London Travelwatch is scheduled to review the best way to communicate safety messages and to influence customer behaviour.

2.8 A customer accidental fatality occurred on 25 June when a passenger fell between two cars of a Metropolitan line train en route from Chorleywood.

3 LINE UPGRADES

Jubilee line

3.1 Following successful commissioning of Transmission Based Train Control (TBTC) across the whole of the Jubilee line at the end of June, the first post-upgrade timetable was introduced on 31 July. This provides 18 per cent more trains overall in the three hour morning peak period. It is the first phase of increased capacity following the additional capability generated by the upgrade, with the peak frequency increasing to 27 trains per hour.

3.2 A new version of the TBTC system software has recently been installed to the System Management Centre at Neasden Service Control Centre, and to the Vehicle Control Centres, which control the safe movement of trains. This new software improves reliability and reduces a number of operational restrictions. The result will be fewer delays and workarounds, especially in the Wembley Park and Neasden areas.

3.3 The Neasden depot upgrade project is also moving ahead. This includes new signalling, benefiting both the Jubilee and Metropolitan lines with a modern computer-based interlocking system and axle counter train detection instead of track circuits. This was completed and was implemented on 17 October. The works also include a power upgrade, refurbished train sheds and a new maintenance facility to accommodate the new S stock trains on the Metropolitan line. This project has required some weekend closures at the north end of the Jubilee line during October.

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Northern line

3.4 A significant amount of preparatory work for the Northern line upgrade has been completed, including installing new trackside wiring and other equipment, and converting the trains in readiness to use the new system. Much of the work has been done at night. However, in order to complete the signalling upgrade, LU has announced eight full-line weekend closures in 2013 and 2014, eight additional weekend closures in 2012 and 2013 where shorter sections of the line will be closed, and five additional part-closures during the Christmas and Easter holiday periods, when customer numbers are lower. These closures are far fewer than were originally proposed under the PPP contract and will cause much less disruption. In addition, from October 2011, the northern branches of the line will start up slightly later on some Sundays to allow for more work to be done on Saturday nights. Track renewal works on the Bank, High Barnet and Edgware branches of the line will also require nine weekend closures between now and July 2013.

Victoria line

3.5 Since July, the Victoria line service has been provided entirely by 2009 stock. These operate a regenerative braking system that returns power to the rails while the train is braking, enabling nearby trains to use it for acceleration and reducing heat generation. By the end of period 6, 44 of the fleet of 47 had been delivered.

3.6 The first new timetable to support the line upgrade was introduced on Sunday 25 September. It provides faster services over some sections of the line and increases the off-peak service frequency on Mondays to Fridays from 21 to 23 trains per hour.

3.7 Following weekend upgrade works on the line involving the decommissioning of the old signalling system and the continued asset replacement process, on Tuesday 30 August the line suffered significant disruption. The problem centred

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on a track circuit and was traced to a faulty ‘tuning’ unit which had passed factory acceptance testing but failed when confronted by multiple trains after the weekend closure. A full review is underway with the contractors Bombardier and Invensys.

Sub Surface Railway (SSR)

3.8 By the end of period 6 a total of 16 S stock trains had been delivered to London, of which 13 were scheduled for running in passenger service.

3.9 The external building for the new SSR service control centre at Hammersmith has been completed, demonstrating significant cost savings and achieving an important milestone for the SSR upgrade.

3.10 Power capacity to support full fleet of S8 trains in service on the Metropolitan line has been achieved through commissioning of a new substation at Marlborough Road.

4 OTHER PROJECTS

Green Park Station

4.1 This key Olympic interchange is now step free one year ahead of start of the Paralympics. Green Park became the 63rd station on the Underground network to provide step free access from the street to all platforms at the station following the introduction of three new lifts on 29 August, ahead of schedule and under budget.

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Stratford Station

4.2 The northern ticket hall opened on 13 September. As well as providing direct access to the Westfield Stratford City shopping centre, which opened on the same day, the northern ticket hall will also be the primary route through to the Olympic Park during next year’s Games. It also opens up direct pedestrian interchange with Stratford International station.

Tottenham Court Road Station

4.3 Since the beginning of April, Northern line trains have not been stopping at

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Tottenham Court Road station while major structural alterations are made to the Northern line platforms so that new routes can be built from the ticket hall to the platforms. The work is progressing to schedule and trains are expected to resume calling at the station from late November.

Bayswater Blockade

4.4 From 23 July to 23 August, the District and Circle lines were closed between High Street Kensington and Edgware Road stations for major track works. During the ‘blockade’ closure, two thousand metres of new drainage were laid and approximately 3.5km of track were replaced. Other work carried out during the closure included power upgrade, signal renewals, platform lengthening in preparation for the introduction of the new ‘S’ stock trains next year, and CCTV and lighting improvements on stations.

4.5 The work was completed on schedule and the lines reopened to passengers from start of traffic on Wednesday 24 August. £6.5m was saved as a result of the work being carried out in one block closure rather than with multiple weekend closures.

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5 OTHER ITEMS

LU Pay Offer

5.1 Following a meeting at ACAS on 30 September, LU has received confirmation from the trade unions that they will be recommending acceptance of LU's four-year pay offer. This deal, which would be the longest ever achieved, offers stability and the prospect of no industrial action over pay until at least 2015. It provides an increase of five per cent to basic pay in the first year, backdated to 1 April 2011, and an increase equal to the February Retail Prices Index (RPI) plus 0.5 per cent, or two per cent whichever is the greater, in each of the three subsequent years.

5.2 This conclusion to the pay negotiations, which was achieved without the threat of dispute, follows soon after the separate agreement reached between LU and train drivers’ unions over temporary changes to working arrangements and payments during the Games.

Civil Unrest

5.3 London was impacted by civil disturbances during a four day period in early August. LU operated throughout this period, although a number of stations had to be closed. On 7 August, Brixton was closed due to public disorder outside the station. On 8 August, 12 stations were closed with Brixton again being the most severely affected where a scene of crime was established by the Metropolitan Police, leading to passenger services being terminated at Stockwell.

5.4 There were no injuries to LU staff or customers, although on 7 August two contractors were set upon by rioters as they approached Brixton station to install cabling for the station Wi-Fi project. One of the victims was treated in hospital for head injuries incurred when the rioters smashed the windows of their van.

5.5 The impact of the disturbances on Rail and Underground was a reduction of £1.5m in revenue during the period.

New Electronic Service Update Boards (ESUBs)

5.6 ESUBs provide customers with updates on the status of London Underground, Docklands Light Railway (DLR), and London Overground services. A recent review of the ESUBs combined with customer research and testing revealed that customers wish to receive information about disrupted lines in a different way to the current display. As a result, a new ESUB screen design is being introduced from late October/early November. The new design will provide multiple statuses for any one line, group disrupted lines at the top so customers can see at a glance if their journey will be impacted, remove the blue background when disruptions occur and provide additional information on the location of disruptions adjacent to the service status.

Wi-Fi in Stations

5.7 Following a successful trial at Charing Cross station which began in November 2010, a programme of Wi-Fi installation at LU stations is in progress. The purpose is to deliver a station infrastructure that enables a public Wi-Fi service to

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be delivered through a third party concessionaire and through this concession enable LU to generate non-fares revenue. The same infrastructure will also provide the ability to deliver real time information to station staff.

5.8 Phase 1 of the programme saw installation completed at nine stations and in phase 2, which is currently underway, a further 24 stations are being equipped. Cabling work at these stations is largely complete, following which the access points will be installed. The final station in this phase is expected to be completed in early January. The planned phase 3, for which approval will be sought later this year, will add a further 87 Zone 1 and key Olympic stations by the end of June 2012, in time for the Games.

6 LONDON RAIL PERFORMANCE

6.1 All London Rail divisions met or exceeded customer satisfaction targets in the quarter. The DLR score was 83 in the quarter, against a target of 81, driven mainly by improvements in train presentation, particularly in relation to standards for cleanliness and graffiti, while London Overground scored 81 in the quarter, against a target of 78, driven mainly by improvements in station condition and information provision. Trams customer satisfaction, at 86, was in line with target, with most scores comparable to last quarter - apart from the score for time waiting (on lines 1 and 2) that improved six points from 81 to 87 and is a recognition of introduction of an additional peak tram on this route.

Passenger and Service Performance

6.2 Passenger volumes continue to grow strongly across each of the London Rail divisions. DLR experienced its busiest day ever in the quarter, with 340,000 passengers on one day, due mainly to the opening of the DLR extension between Stratford International and Canning Town on 31 August 2011 and the opening, two weeks later, of the Westfield Stratford shopping centre. DLR passenger journeys in the quarter were 19.0m, up 0.2m on target.

6.3 London Overground passenger journeys at 95.5m during the quarter were also ahead of budget, by 1.5m, due mainly to higher than expected growth on the North London routes.

6.4 Trams passenger journeys were 6.4m, being 0.1m ahead of budget, despite being negatively impacted by the civil disorder in August.

Docklands Light Railway Operations

6.5 Apart from departures, all performance scores for the DLR exceeded the budget target. Departures (per cent scheduled operated) for the quarter were 97.6 per cent, down 0.4 per cent on target, while Service Reliability (per cent on time performance) at 97.5 per cent was 0.5 per cent better than target.

London Overground Operations

6.6 Since the beginning of 2011/12, London Overground has been the highest performing operator nationally, reaching a PPM1 MAA2 of 95.5 per cent in the

1 PPM (public performance measure): % trains that arrived within 5 minutes of their stated arrival time as per the timetable currently in operation.

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6.7 At the National Rail Awards 2011, TfL and LOROL received the ‘Judges Special Award’ for London Overground, recognising the “imagination, determination and commitment shown in developing a new railway”. LOROL was also “highly commended” for the Suburban and Metro Award and the Small Station of the Year Award for Shoreditch High Street.

London Tramlink Operations

6.8 Service performance for Trams, as measured by scheduled service kilometres, was 98.1 per cent over the quarter, being 0.1 per cent above target. However, while reliability over the quarter was significantly hindered by the civil disorder in August, the most recent period has seen service reliability improve to 99.7 per cent.

6.9 At the Light Rail Awards 2011, the London Tramlink team won the ‘Judges Special Award’ for Outstanding achievement, in recognition of their exceptional effort in getting the tram service back up and running in the wake of the London civil disorder in August. Within just 48 hours, the Tramlink team had re-erected the overhead lines, made safe the damaged masts, cleared the clogged tracks, isolated the melted signals and had services back up and running under immensely difficult circumstances.

Safety

6.10 Safety performance across the London Rail businesses was better than target for the quarter. The London Rail Safety Indicator score of 0.06 was significantly better than the target of 0.12, and the DLR Safety Performance Index score at 82.3 was significantly better than the target of 80.0.

7 DOCKLANDS LIGHT RAILWAY PROJECTS

Stratford International Extension

7.1 The DLR extension between Stratford International and Canning Town opened to passengers on 31 August 2011. The route now serves four new and three existing stations, is completely step-free and links the Olympic Park and high speed rail services at Stratford International with London City Airport and ExCeL, a key Games venue.

2 MAA: Moving annual average.

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Cable Car for London

7.2 The sponsorship of the Cable Car was granted to Emirates on 7 October 2011 and will now be known as the ‘Emirates Air Line’. As title sponsor, Emirates will receive a range of naming and branding rights, including the right to name the scheme, its stations and the creation of a joint logo. A grant to the European Regional Development Fund (ERDF), additional sponsor agreements, retail space rental and fare revenue are also progressing and a final decision on the ERDF application is expected in spring 2012.

7.3 Works on the Cable Car are progressing to plan, with piling at the North and South stations already complete and piling of the towers set to complete in November 2011.

8 LONDON OVERGROUND INFRASTRUCTURE PROJECTS

East London Line Project (ELLP)

8.1 Negotiations for the final outstanding works list are expected to continue to the end of the calendar year. Focus remains on accepting the remaining contract documents and close out of residual works and defects.

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East London Line Project (ELLP) Phase 2

8.2 The overall programme remains on schedule, with completion in time for the Network Rail timetable change in December 2012.

North London Railway Infrastructure Project (NLRIP)

8.3 Provisional practical completions of the works have been approved by London Rail and are now in service, delivering a timetable in excess of ODA requirements. Final completion of the works will only be granted once minor outstanding items and snagging works are completed.

8.4 At the National Rail Awards 2011, the North London Railway project was awarded the ‘Project of the Year’ award, recognising the complexity of the challenge and the improved service it has delivered.

North London Railway (NLR) Stations Upgrade

8.5 All 44 stations have been system tested and snagged for ambience and certificates of compliance (COC) issued. The two control centres achieved design milestones.

8.6 10 stations have achieved full sign off for ambience and 17 stations have achieved full sign off for systems. Of these, seven stations are now fully complete.

8.7 London Rail and LOROL are working to a programme for completion by the end of 2011. Network Rail works will continue into the first quarter of 2012.

9 REVIEW OF DEVELOPMENTS ACROSS NATIONAL RAIL

DfT High Level Output Specification (HLOS)

9.1 The Initial Industry Plan (IIP) was published on 29 September 2011. The IIP is the rail industry’s initial view of what infrastructure enhancements, renewals and targets are required in the HLOS for the National Rail network for the next five year Control Period (2014-19) and builds on Network Rail’s London and South East Route Utilisation Strategy.

9.2 Specific funds are proposed for safety (focussed on reducing risks at level crossings), addressing the worst-performing rail services, journey time improvements, station accessibility, station improvements, passenger information and freight.

9.3 The IIP also contains recommended capacity enhancements, with those of most relevance to London being:

(a) Gospel Oak – Barking Line electrification

(b) Train lengthening of Southern services on the West London Line

(c) Increased frequency between the Lea Valley and Stratford, and between the Hertford Loop and Moorgate

(d) Train lengthening on selected South Western, South Central and South Eastern services

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(e) Remodelling at Bow to allow an increased frequency of longer distance services to Liverpool Street

(f) Train lengthening of peak services on the Thameside route into Fenchurch Street

(g) Major station capacity schemes at Victoria, Fenchurch Street, Charing Cross, Wimbledon, Waterloo and Clapham Junction.

9.4 TfL produced a report setting out the challenges and proposed solutions for national rail services in London and the South East, which was presented to an earlier Panel. The recommendations in TfL’s report are broadly consistent with the IIP.

Office of Rail Regulation (ORR) Matters

9.5 ORR has begun consultation on the Periodic Review 2013 covering Control Period 5. TfL responded to initial consultations have covered the overall structure of incentives and charging and Network Rail’s efficient expenditure. Following publication of the IIP, ORR will issue guidance to Ministers in February 2012 on industry outputs and costs.

Stations

9.6 TfL submitted to DfT bids for accessibility improvements at six stations under the Access for All Mid Tier Fund. A decision is expected shortly.

9.7 Funding has been secured from the TfL Business Plan to install ticket gates at Kensington Olympia station and to reconfigure the ticket hall at Hackney Central station. TfL is continuing to work with Network Rail and the developers of Earls Court to secure expanded station facilities and capacity at West Brompton.

Rail Franchising

9.8 Abellio has been announced as preferred bidder for the Greater Anglia franchise. The short term franchise will incorporate some of TfL’s proposed increments.

Mayor’s Powers over National Rail

9.9 TfL continues to discuss with the DfT the case for additional Mayor’s Powers over National Rail in London. A meeting took place between Daniel Moylan and Theresa Villers in October and the DfT is expected to consult on rail devolution in the New Year.

Performance of the Passenger and Freight Network

9.10 National Rail passenger demand continues to grow strongly. In the first quarter of 2011/12, London and South East demand increased by 7.9 per cent and revenue increased by 9.8 per cent when compared with the same quarter last year.

9.11 There has also been a large increase in both rail freight moved and lifted between the fourth quarter of 2009/10 and 2010/11. Freight moved increased by 13.8 per cent and freight lifted rose by 17.0 per cent.

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Environment and Sustainability

9.12 The recently published IIP recommends the introduction of a Carbon Management Framework to incentivise train operators to reduce their carbon emissions. TfL was involved in the development of this framework. IIP also recommends continuation of a rolling programme of electrification. In London, this will result in air quality and carbon benefits due to electric trains replacing diesel trains. The London Overground route between Gospel Oak and Barking is recommended for electrification, as is the Midland Main Line north of Bedford.

High Speed (HS) Rail

9.13 The public consultation on the Government’s strategy for the development of high speed rail in Britain has now concluded. The Mayor’s response to the consultation included concern over capacity for the onward dispersal of passengers from Euston station and the need for a new underground line, and TfL’s views on the proposed interchange station with Crossrail at Old Oak Common and the link with HS1. The Mayor and TfL are also concerned about the environmental impacts of the alignment in North West London and the consultation response seeks mitigation for any adverse impacts.

9.14 The Secretary of State is expected to update the Government’s strategy for HS2, taking into account views expressed in the consultation, by the end of the year.

10 RECOMMENDATION

10.1 The Panel is asked to NOTE this report.

11 CONTACT

11.1 Contact: Mike Brown, Managing Director, Rail and Underground Number: 020 7027 8499 Email: [email protected]

mailto:[email protected]

Rail & Underground Panel Report Period 6 2011/12

YTD YTD Variance

% of Scheduled Kilometres % 97.1 0.4

Excess Journey Time Minutes 5.72 0.27

% of Schedule Operated % 97.7 (0.3)

On time performance % 97.5 0.5

Public Performance Measure (Moving Annual Average) % 95.5 1.5

London Rail and Underground

Service Reliability - Period 6 2011/12

0.798.7On Time Performance %

10

12 LU - Excess Journey Time

100

LU - % of Scheduled Kilometres

Actual Industrial Action Target

0

2

4

6

8

10

12

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

LU - Excess Journey Time

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

DLR - % of Scheduled Kilometres

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

London Tramlink - On time performance

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

London Overground - Public Performance Measure (Moving Annual Average)

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

DLR - On Time Performance

0

2

4

6

8

10

12

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

LU - Excess Journey Time

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

DLR - % of Scheduled Kilometres

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

London Tramlink - On time performance

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

London Overground - Public Performance Measure (Moving Annual Average)

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

DLR - On Time Performance


Actual Target Variance

Reduction in top incident causes (Number of

incidents)No. 36 96 60

London Rail London Rail Safety Indicator Rate 0.06 0.12 0.06

DLR Safety Performance Index No. 80 80 0

Major Injury Frequency Rate (MAT) Rate


Safety Performance - Period 6 2011/12

(0.01) 0.28 0.27

Actual Target

0.00

0.10

0.20

0.30

0.40

0.50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Rat

e

Period

LU - Major Injury Frequency Rate (MAT)

020406080

100120140

6 7 8 9 10 11 12 13 1 2 3 4 5 6

No.

Inci

dent

s

Period

Tube Lines - Reduction in Top Incident Causes

0.000.020.040.060.080.100.120.14

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Rat

e

Period

London Rail - Safety Indicator

New metric from 2011/12

70727476788082848688

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Sco

re

Period

DLR - Safety Performance Index

New metric methodology from

2011/12

New

metric from

2011/12


Most recent survey Quarter

2011/12 Target YTD YTD Variance

Customer Satisfaction Score 83 81 82 1



Customer Satisfaction


Customer Performance - Period 6 2011/12

79 (1)Score 79 80

Actual Target

75.0

77.0

79.0

81.0

83.0

85.0

2 3 4 1 2

Sco

re

Quarter

LU - Customer Satisfaction

75.0

77.0

79.0

81.0

83.0

85.0

2 3 4 1 2

Sco

re

Quarter

DLR - Customer Satisfaction

70.0

73.0

76.0

79.0

82.0

85.0

2 3 4 1 2

Sco

re

Quarter

London Overground - Customer Satisfaction

75.0

78.0

81.0

84.0

87.0

90.0

2 3 4 1 2

Sco

re

Quarter

London Tramlink - Customer Satisfaction

New metric methodology from 2010/11


YTD YTD Variance

Passenger Journeys Million 523.9 1.7


Passenger Journeys Million 41.8 - No target



Customer Demand - Period 6 2011/12

Actual Target

50

60

70

80

90

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Period

London Underground - Passenger Journeys

2

3

4

5

6

7

8

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Period

Docklands Light Railway - Passenger Journeys

0

2

4

6

8

10

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Period

London Overground - Passenger Journeys

1.0

1.5

2.0

2.5

3.0

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Period

London Tramlink - Passenger Journeys


YTD YTD Variance

Asset LCH (BCV/SSL) Million 3.75 1.05

Asset LCH (JNP) Million 3.53 (0.38)

London Underground

Asset Lost Customer Hours (LCH) - Period 6 2011/12

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Asset LCH (BCV/SSL)

0.00

0.20

0.40

0.60

0.80

1.00

1.20

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Asset LCH (JNP)

Actual Target

0.00

0.20

0.40

0.60

0.80

1.00

1.20

1.40

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Period

Asset LCH (BCV/SSL)

0.00

0.20

0.40

0.60

0.80

1.00

1.20

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Milli

ons

Period

Asset LCH (JNP)


London Underground Line Performance TrendsPercentage of Scheduled Kilometres Operated

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Bakerloo line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6%

Period

Central line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Victoria line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

District line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Circle & Hammersmith line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Metropolitan line

Period 5 Period 6 Target

Bakerloo 97.6 97.5 96.9Central 96.6 97.2 97.2Victoria 97.0 96.4 95.5District 98.4 97.8 97.4Metropolitan 96.0 96.4 96.9Circle & Hamm 95.8 92.1 92.8Jubilee 96.4 93.6 94.8Northern 98.8 98.7 98.0Piccadilly 96.5 97.7 97.4Waterloo & City 97.9 98.1 95.7NETWORK 97.1 96.8 96.7

Higher than target = good

Actual (line colour) Target

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Bakerloo line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6%

Period

Central line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Victoria line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

District line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Jubilee line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Metropolitan line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Northern line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Piccadilly line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Waterloo & City line

84

86

88

90

92

94

96

98

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Network

The graphs show the percentage of scheduled kilometres operated by trains in passenger service on each line. Scheduled kilometres are the distances timetabled to be run, adjusted for planned engineering works.


London Underground Line Performance TrendsExcess Journey Time

0123456789

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Bakerloo line

0123456789

6 7 8 9 10 11 12 13 1 2 3 4 5 6M

inut

es

Period

Central line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Victoria line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Metropolitan line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period


0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

District line

Period 5 Period 6 Target

Bakerloo 3.51 3.32 4.37Central 5.11 5.31 5.19Victoria 4.98 5.55 6.40District 2.67 2.87 3.23Metropolitan 5.45 5.75 5.77Circle & Hamm 4.27 4.84 4.86Jubilee 3.99 4.44 4.60Northern 3.44 3.33 3.76Piccadilly 4.66 4.08 4.20Waterloo & City 1.85 1.68 1.89NETWORK 5.23 5.38 5.77

Lower than target = good

Actual (line colour) Target

0123456789

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Bakerloo line

0123456789

6 7 8 9 10 11 12 13 1 2 3 4 5 6M

inut

es

Period

Central line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Victoria line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Metropolitan line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period


01

23

4

56

7

89

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Northern line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Piccadilly line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

District line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Jubilee line

0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period


0

1

2

3

4

5

6

7

8

9

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Min

utes

Period

Network

The time in minutes to complete an average journey on the network over and above the expected time, weighted by customer time values. The calculation includes the impact of planned closures.


London Underground Line Performance TrendsRolling Stock Mean Distance Between Failures

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Bakerloo line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6M

DBF

Period

Central line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

District line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Victoria line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period


Period 5 Period 6 MAABakerloo 10,000 11,557 11,483Central 11,490 10,360 10,975Victoria 19,354 11,052 9,501District 24,060 21,423 23,911Metropolitan 10,523 7,706 11,047Circle & Hamm 9,851 7,950 8,342Jubilee 10,690 11,307 12,876Northern 21,837 21,193 19,609Piccadilly 27,595 29,954 37,072Waterloo & City 22,459 10,734 11,062NETWORK 15,081 13,405 14,638

Upward trend is good

Actual Train Kilometres between Failures Moving Annual Average

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Bakerloo line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6M

DBF

Period

Central line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

District line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period


0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Jubilee line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Northern line

0

10,000

20,000

30,000

40,000

50,000

60,000

70,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Piccadilly line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Victoria line

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period


The number of train kilometres operated in customer service divided by the number of rolling stock asset-related service disruptions of 2 minutes or more, including items that are attributed but still in abeyance to be agreed. Subsequent agreement of attribution could therefore give rise to retrospective changes.

0

10,000

20,000

30,000

40,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Metropolitan A stock

0

5,000

10,000

15,000

20,000

6 7 8 9 10 11 12 13 1 2 3 4 5 6

MD

BF

Period

Metropolitan S stock


London Underground Line Performance TrendsSignal and Point Related Delays >2 minutes

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Metropolitan

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

District

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Circle & Hammersmith

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Bakerloo

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6D

elay

s >

2 m

inPeriod

Central

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Victoria

Period 5 Period 6 MAABakerloo 6 8 5Central 18 24 26Victoria 16 19 24District 48 37 29Metropolitan 22 20 24Circle & Hamm 7 10 11Jubilee 105 78 90Northern 18 20 21Piccadilly 14 7 9Waterloo & City 3 1 1NETWORK 257 224 241

Downward trend is good

Actual Moving Annual Average

The number of train control asset-related service disruptions of 2 minutes or more including items that are attributed but still in abeyance to be agreed. Subsequent agreement of attribution could therefore give rise to retrospective changes.

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Metropolitan

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

District

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period


0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Bakerloo

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6D

elay

s >

2 m

inPeriod

Central

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Victoria

0

50

100

150

200

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Jubilee

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Northern

0

10

20

30

40

50

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Piccadilly

0

2

4

6

8

10

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Waterloo & City

0

50

100

150

200

250

300

350

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Network


London Underground Line Performance TrendsTrack Related Delays >2 minutes

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Metropolitan

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

District

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period


0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Bakerloo

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6D

elay

s >

2 m

inPeriod

Central

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Victoria

Period 5 Period 6 MAABakerloo 0 1 2Central 4 4 6Victoria 4 3 3District 3 8 6Metropolitan 5 6 4Circle & Hamm 0 1 1Jubilee 4 1 3Northern 5 4 7Piccadilly 0 4 5Waterloo & City 0 1 0NETWORK 25 33 38

Downward trend is good

Actual Moving Annual Average (MAA)

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Metropolitan

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

District

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period


0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Bakerloo

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6D

elay

s >

2 m

inPeriod

Central

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Victoria

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Jubilee

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Northern

0

5

10

15

20

25

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Piccadilly

0

1

2

3

4

5

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Waterloo & City

0

10

20

30

40

50

60

6 7 8 9 10 11 12 13 1 2 3 4 5 6

Del

ays

> 2

min

Period

Network

The number of trackasset-related service disruptions of 2 minutes or more including items that are attributed but still in abeyance to be agreed. Subsequent agreement of attribution could therefore give rise to retrospective changes.


London Underground Line Performance TrendsEscalator Availability

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Bakerloo line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6%

Period

Central line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Victoria line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

District line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Metropolitan line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


Period 5 Period 6 MAABakerloo 94.5 91.9 90.7Central 90.9 93.7 93.9Victoria 96.5 96.7 96.4District 92.5 94.8 98.8Metropolitan 99.8 99.2 99.7Circle & Hamm 97.5 97.5 97.7Jubilee 96.7 96.1 96.9Northern 97.2 98.8 97.6Piccadilly 93.0 94.7 94.9Waterloo & City n/a n/a n/aNETWORK 95.3 95.8 96.0




The stations served by the Waterloo & City line are managed by the Jubilee line

(Waterloo) and the Central line (Bank)

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Bakerloo line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6%

Period

Central line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Victoria line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

District line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Metropolitan line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Jubilee line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Northern line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Piccadilly line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Network

The total hours escalators were working, or available to work if required, as a percentage of total scheduled service hours. Results include the impact of planned works.


London Underground Line Performance TrendsLift Availability

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Bakerloo line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6%

Period

Central line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Victoria line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

District line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Metropolitan line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


Period 5 Period 6 MAABakerloo 96.0 96.7 92.5Central 80.4 77.5 90.6Victoria 99.5 99.4 94.3District 80.0 81.6 88.0Metropolitan 95.7 100.0 98.6Circle & Hamm 95.7 99.1 97.5Jubilee 96.7 99.4 98.8Northern 94.6 93.3 94.7Piccadilly 92.8 93.2 96.1Waterloo & City n/a n/a n/aNETWORK 92.8 93.7 95.3




The stations served by the Waterloo & City line are managed by the Jubilee line

(Waterloo) and the Central line (Bank)

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Bakerloo line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6%

Period

Central line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Victoria line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

District line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Metropolitan line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period


75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Jubilee line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Northern line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Piccadilly line

75

80

85

90

95

100

6 7 8 9 10 11 12 13 1 2 3 4 5 6

%

Period

Network

The total hours lifts were working, or available to work if required, as a percentage of total scheduled service hours. Results include the impact of planned works.

16 November 2011 Rail and Underground Panel - Item 4 MD report

Documents

Transcript of 16 November 2011 Rail and Underground Panel - Item 4 MD report