1. Business Correspondence

Communication Skills Dr. Sandeep Patil

PCCOE, Pune

1. Business Correspondence

1. Job Application Letter :

FORMAT - 01

Mr. ABC,

PCMC, Pune-27

Date: 25/02/2015

To,

The Manager,

TATA Motors,

Pune-34

Subject: An application for the post of Jr. Engineer.

Reference: Your advertisement in daily ‘Times of India dated

24/02/2015

Dear Sir,

I, Mr ABC, wish to apply for the post of Jr. Engineer in your reputed

organization.

I have successfully completed Mechanical Engineering with first class from

PCCOE, Pune. I have 2 months experience of Trainee Engineer’s post. I have

attached my resume with this application for your kind information.

I will be very grateful to you if you could give me an opportunity to work with

your esteemed organization.

Thanking you,

Yours faithfully,

Sd/-

ABC


PCCOE, Pune

FORMAT - 02

Mr.SanketVarma,

PCMC, Pune-27

Date: 15/01/2018

To,

The Manager,

Maruti Suzuki Pvt. Ltd.

Pune-34

Subject: An application for the post of Automobile Engineer.

Reference: Your advertisement in daily ‘The Hindu” dated

12/01/2018

Dear Sir,

I am writing to apply for the Automobile Engineer position advertised in

the ‘The Hindu”. As requested, I am enclosing a completed job application, my

certification, my resume, and three references.

The opportunity presented in this listing is very interesting, and I believe that my

strong technical experience and education will make me a very competitive

candidate for this position.

I will be very grateful to you if you could give me an opportunity to work with

your esteemed organization.

Thanking you,

Yours faithfully,

Sd/-

Mr. SanketVarma


PCCOE, Pune

FORMAT - 03

Mr.TusharKapoor

Pune-33

Date: 25/01/2018

To,

Mr.A.B.Gupta

Human Resources Director

ABC Company

Pune, Maharashtra

Subject: Application for the post of Electrical Engineer

Reference: Your advertisement in Times of India, dated 12 September, 2017

Respected Sir,

With due reference to your advertisement for engineering positions at ABC

Company, I, the undersigned take this opportunity to apply for the same. Your

company is one of the leaders in the electronics industry, and I am interested in

being employed by a company with your background.

Enclosed is a copy of my resume that details my academic qualifications

and practical experience gained through the cooperative education program. As you

can see from my resume, I have a firm foundation in electrical engineering.

Thank you for taking your time to review my resume. I would welcome the

opportunity to discuss how my education, practical skills, and background would

qualify me to be a member of the ABC Company.

I look forward to hearing from you.

Yours sincerely,

Mr.TusharKapoor


PCCOE, Pune

RESUME :

Resume is a French word meaning "summary", and true to the word meaning,

signifies a summary of one's employment, education, and other skills, used in

applying for a new position. A resume seldom exceeds one side of an A4 sheet, and

at the most two sides. They do not list out all the education and qualifications, but

only highlight specific skills customized to target the job profile in question. A

resume is usually broken into bullets and written in the third person

to appear objective and formal. A good resume starts with a brief Summary of

Qualifications, followed by Areas of Strength or Industry Expertise in keywords,

followed by Professional Experience in reverse chronological order. Focus is on the

most recent experiences, and priorexperiences summarized. The content aims at

providing the reader a balance of responsibilities and accomplishments for each

position. After Work experience come Professional Affiliations, Computer Skills, and

Education

C.V CURRICULUM VITAE :

C.V Is a Latin word meaning "course of life". Curriculum Vitae (C.V.) is therefore

a regular or particular course of study pertaining to education and life. A C.V. is

more detailed than a resume, usually 2 to 3 pages, but can run even longer as per

the requirement. A C.V. generally lists out every skills, jobs, degrees, and

professional affiliations the applicant has acquired, usually in chronological order.

A C.V. displays general talent rather than specific skills for any specific positions

BIO-DATA:

Bio Data the short form for Biographical Data, is the old-fashioned

terminology for Resume or C.V. The emphasis in a bio data is on personal

particulars like date of birth, religion, sex, race, nationality, residence, martial

status, and the like. Next comes a chronological listing of education and experience.

The things normally found in a resume, that is specific skills for the job in question


PCCOE, Pune

comes last, and are seldom included. Bio-data also includes applications made in

specified formats as required by the company.

RESUME

Name : ArvindKapoor

Date of Birth : 12th

October, 1995

Address : Central Street

Bangalore, India

Email : email:[email protected]

Mobile : +91 XXXXX XXXXX

Languages Known : English and Hindi.

Education

Sr. No Degree Board/University Year Grade

1 B. E. Pune University 2018 First Class

2 D. M. E. MSBTE Mumbai 2015 First Class

3 S.S.C. Pune Board 2012 Distinction

Work Experience

• Junior Engineer, Tata Motors, Pune, December 2011 till date.

Activities

• Member of Institution of Engineers, Bangalore.

• Member, National Social Service

References : 1. Dr. R.B.Shah

Principal,

College of Engineering, Bangalore.

Email: [email protected]

2. Mr. H.N.Sinha

Director,

Tata Motors, Pune.

Email: [email protected]


PCCOE, Pune

I hereby declare that above information is correct to my best of knowledge

- ArvindKapoor

CV

Your Name

Address City, State Pin

Phone

Email

Objective

Details about your objective

Career Interest

Profile

Who are you and what have you done

Education

DAE

HSC

SSC

Extra-Curricular Activities

Cultural

Sports

Other/ Presentations

Final Year Project

Name

Details in short

Technical Skills

VG Tap related


PCCOE, Pune

Social Skills

General Skills like Communication Skills, Team work etc

Demonstration of leadership skills

Personal Details

Full Name :

Age/DOB :

Languages Known :

Interests (Hobbies) :

Complete Permanent Address :

Correspondence Address :

References

1. ABC (Department HOD)

(Name with Email and Mob no.)

2. ABC (Class Teacher / TPO)

(Name with Email and Mob no.)

The above information is truthful to the best of my knowledge

Signature

Mr ABC


PCCOE, Pune

3. Complaint Letter :

Tips

1. Keep in mind that most errors are unintentional

Realize that most businesses and organizations want to address and clear up complaints quickly in

order to have satisfied customers or members.

2. Address your letter to a specific person

Letters addressed to "Dear Sir" or "To Whom it May Concern" are not effective. Call ahead and ask

for the name of the manager and his or her administrative assistant. Writing to the assistant may

ensure your letter reaches the manager.

3. Begin your letter on a positive tone

Consider how you'd react if an angry customer approaches you and shouts obscenities versus

someone who smiles who begins the conversion with compliments.

4. Be brief

Keep your complaint letter to one page, and write short paragraphs rather than long ones.

5. Be honest and straightforward

Include sufficient detail to back up your claim and to show that you have thoroughly researched

the subject. However, omit irrelevant details.

6. Maintain a firm but respectful tone, and avoid aggressive, accusing language

Keep your complaint letter concise and professional.

7. Send only photocopies of receipts and other documents, and retain all originals

Keep a copy of the complaint letter for your records.

• Get other signatures

In many cases, you can increase the effectiveness of your letter by getting several others to sign it

with you. This is particularly the case when trying to influence or change legislation, denouncing

material from the media, and so forth.

• Do not threaten!

If a company has repeatedly given you bad service and refuses to correct the situation and you

feel that your only recourse is to pursue legal action. However, don't threaten legal action unless

you are willing to follow through with it.

• Use tact, and be direct, but respectful

If you need to make a complaint to or about people that you will still have contact with on a

regular basis, your complaint needs to accomplish its purpose without destroying the relationship.

• Include your contact information

Include your name, address, phone number, and e-mail address, if desired, so that the person(s)

can reach you to discuss any questions or concerns.

• If a first letter does not bring action, assume a stronger but still respectful tone in the next one.

If two or three letters do not resolve the problem, send one to the president or CEO of the

company or entity. In each case, be firm but polite.


PCCOE, Pune

Note: This a Sample Format which needs necessary changes:

[YourName]

[Your Address]

[Date]

To,

[Name of Contact Person]

[Title/Post]

[Company Name]

[Address]

[Subject: Complaint about ____________________________________________

Dear [Contact Person]:

On [date], I bought [or had repaired] a [name of the product with the serial or model number

or service performed]. I made this purchase at [location, date, and other important details of the

transaction].

Unfortunately, your product has not performed well [or the service was inadequate] because [state the

problem].

To resolve the problem, I would appreciate your [state the specific action you want]. Enclosed

are copies [copies, not originals] of my records [receipts, guarantees, warranties, cancelled checks,

contracts, model and serial numbers, and any other documents] concerning this purchase/repair.

I look forward to your reply and a resolution to my problem. I will wait [set a time limit] before

seeking third-party assistance. Please contact me at the above address or by phone [home or office

numbers with area codes].

Sincerely,

[Yourfaithfully]

[your Sign]

[YourName]


PCCOE, Pune

Complaint Letter

FORMAT - 01

Mr.VinitPatil

Pune-33

Date: 25/01/2018

To,

Mr.Akash Dhole

Store Manager

Zeal Electronics

Pune, Maharashtra

Subject: Complaint about faulty television cabinet.

Dear Manager

I am unhappy with the quality of a television cabinet I bought at your store on

15thDecember and I am writing to seek a replacement.

The cabinet doors do not open and shut properly and the stain on the cabinet

is uneven, with one half darker than the other. The cabinet was delivered on 30

December and I noticed this problem as soon as I unpacked it from the box.

The cabinet is not of acceptable quality and does not match the sample

cabinet I was shown in store. I would like you to replace it with one of the same

quality and finish as the sample and arrange for return of the faulty cabinet at no

cost.

I have attached a photocopy of my receipt as proof of purchase.

I would like to have this problem fixed quickly please. If I do not hear from you

within 10 days, I will lodge a formal complaint with Consumer Affairs in my state.

Yours sincerely,

Mr.VinitPatil


PCCOE, Pune

FORMAT - 02

Ms.AshwiniMangnale

Saisankul, Nanded-14

Date: 25/01/2018

To,

Mr.GirishMothe

Restaurant Manager

Nanded.

Subject: Complaint about the poor food that was served to me in

your restaurant.

Dear [Restaurant Manager],

I am writing this letter to file a complaint about the food that was served to

me in your restaurant on [some date]. I am sorry to inform you that your food was

unsatisfactory at so many levels. [Your complaint goes here. Describe what's wrong

with the food].

I don't know if it's normal for you to receive complaint letters from your

clients, but it's certainly not normal for me to consume low quality food especially

when costs me a good chunk of money. This incident needs to be investigated and

necessary precautions must be taken to ensure the safety and satisfaction of your

customers.

Normally I would take this directly to the Consumer Rights Department, but I

have had some good meals before in your place and can only hope that this was a

onetime thing. I can be reached on [xxxxxxxxxxx]in case you want clarify the

situation to me.

Regards

Sd/-

Ms.AshwiniMangnale


PCCOE, Pune

4. E-Mails :

[email protected]

One day leave

Dear Sir,

Greetings..!

I am student of F. Y. Mechanical Engineering (Roll No. 17201, I humbly request you to grant me one day leave as I am not feeling well today.

I assure you that I will cover all the topic that I missed.

Thanking you, VinitMalhotra

[email protected]

Application for the post of Jr. Engineer

Dear Sir,

Greetings..! In response to your advertisement I am hereby sending you my CV along

with job application letter. I request you to accept the same.

Thanking you,

Mr. Vikas Bhatia.


PCCOE, Pune

[email protected]

A meeting on 15th March 2018

Dear Sir,

Greetings..!

A meeting of production department is scheduled on 15th March, 2018 at 11.30 am in the conference room. You are requested to attend the meeting.

Regards.

MsSwarali Mohan.

[email protected]

Birthday Party

Dear Sanket, I wish to invitee you to my birthday party on 25 January 2018 to be

organized in hotel ‘Sea View’ at Pimple Saudagar.

See you in the party. Regards

Kaveri Sharma.


PCCOE, Pune

1. Business Correspondence

Documents

Transcript of 1. Business Correspondence