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02. stp & 7 ps to branding
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Transcript of 02. stp & 7 ps to branding
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THARAKA DIASDirector – My Media Network
MBA(USA), BBA(USA), Dip in Mgt, ACIM(UK), FAEA(Dip in AEA-UK),
FinstSMM(UK), CPM(Asia), MSLIM, PM(Sri-Lanka)
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1. Learn the three steps of target marketing, market segmentation, target marketing, and market positioning
2. Understand the major bases for segmenting consumer and business marketing strategy
3. Know how companies identify attractive market segments and choose target marketing strategy
4. Realize how companies position their products for maximum competitive advantage in the marketplace
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Market Segmentation Identify bases for segmenting the market Develop segment profiles
Target Marketing Develop measure of segment attractiveness Select target segments
Market Positioning Develop positioning for target segments Develop a marketing mix for each segment
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Market Segmentation: Dividing a market into distinct groups with
distinct needs, characteristics, or behavior who might require separate products or marketing mixes.
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Measurable Size, purchasing power, and profile of segment
Accessible Can be reached and served
Substantial Large and profitable enough to serve
Differentiable Respond differently
Actionable Effective programs can be developed
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Geographical segmentation Demographic segmentation
Most popular segmentation Psychographic segmentation
Lifestyle, social class, and personality-based segmentation
Behavioral segmentation
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• World region or country
• State• City
• Neighborhood• City or
metro size• Density• Climate
Geographic Segmentation Variables
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Demographic Segmentation Variables
• Age• Gender• Family size• Family life cycle• Income
• Occupation• Education• Religion• Race• Generation• Nationality
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• Occasions• Benefits• User Status• Attitude Toward the
Product
• User Rates• Loyalty Status• Readiness Stage
Behavioral Behavioral Segmentation VariablesVariables
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Target Market Consists of a set of buyers who share
common needs or characteristics that the company decides to serve
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Demographic segmentation Industry, company size, location
Operating variables Technology, usage status, customer capabilities
Purchasing approaches Situational factors
Urgency, specific application, size of order Personal characteristics
Buyer-seller similarity, attitudes toward risk, loyalty
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Geographic segmentation Location or region
Economic factors Population income or level of economic development
Political and legal factors Type / stability of government, monetary regulations, amount of
bureaucracy, etc. Cultural factors
Language, religion, values, attitudes, customs, behavioral patterns
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Evaluating Market Segments Segment size and growth Segment structural attractiveness
▪ Level of competition▪ Substitute products▪ Power of buyers▪ Powerful suppliers
Company objectives and resources
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Selecting Target Market Segments Undifferentiated (mass) marketing Differentiated (segmented) marketing Concentrated (niche) marketing Micromarketing (local or individual)
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Considerations include: Company resources The degree of product variability Product’s life-cycle stage Market variability Competitors’ marketing strategies
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Socially Responsible Targeting Some segments, especially children, are at
special risk Many potential abuses on the Internet,
including fraud Internet shoppers Controversy occurs when the methods used
are questionable
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Choosing a positioning strategy•Value propositions represent the full positioning of the brand•Possible value propositions:
More for More More for the Same More for Less The Same for Less Less for Much Less
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Positioning: The place the product occupies in consumers’ minds
relative to competing products. Typically defined by consumers on the basis of
important attributes. Involves implanting the brand’s unique benefits and
differentiation in the customer’s mind. Positioning maps that plot perceptions of brands are
commonly used.
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Positioning statements summarize the company or brand positioning EXAMPLE: To (target segment and need) our
(brand) is (concept) that (point-of-difference)
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Companies must be certain to DELIVER their value propositions.
Positions must be monitored and adapted over time.
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The concept is simple. Think about another common mix - a cake mix. All cakes contain eggs, milk, flour, and sugar. However, you can alter the final cake by altering the amounts of mix elements contained in it. So for a sweet cake add more sugar!
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25AOT - www.tharakadias.com
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26AOT - www.tharakadias.com
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Variety Quality Design Features Brand Name Packaging Service
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Pricing is replaced by cost, reflecting the reality of the total cost of ownership.
List Price Discounts Allowances Payment Period Credit Terms
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Placement is replaced by the convenience function.
With the rise of internet and hybrid models of purchasing, place is no longer as relevant as before.
Convenience takes into account the ease to buy a product, find a product, find information about a product, and several other considerations.
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Channels of distribution are the routes through which the ownership of goods flow on its way from the producer to the customer
Distributor Super-stockist Wholesalers Retailers
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Finally, the promotions feature is replaced by communication.
Communications represents a broader focus than simply promotions.
Communications can include advertising, public relations, personal selling, viral advertising, and any form of communication between the firm and the consumer.
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Advertising Personal selling Sales promotion- POS Public Relations Word of mouth – Viral advertising
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There have been attempts to develop an 'extended marketing mix' to better accommodate specific aspects of marketing.
For example, in the 1970s, Nickels and Jolson suggested the inclusion of packaging.
In the 1980s Kotler proposed public opinion and political power
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The 7 Ps The 7 Cs
Organisation Facing Customer Facing
Product = Customer/ ConsumerPrice = CostPlace = Convenience
Promotion = CommunicationPeople = Caring
Processes = Co-ordinatedPhysical Evidence = Confirmation
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