© TransCare In cooperation with our partner and

Airport monitorAirport monitor

Rate yourself againstRate yourself against

BenchmarkingBenchmarking

your peersyour peers

© TransCare Page 2

In cooperation with our partner and Airport MonitorAirport Monitor

• TransCare Benchmarking of airport success factors

• Benchmarking to show Best Practice → development of SWOT-profile

• Indicators:

» Customer satisfaction and customer retention

» Process improvement

» Possibilities for new services and partnerships

• Benefits:

» Grafics and tables to show your competitiveness

» SWOT-Profile to improve the process

» Build your own learning organization

» Showcase Added-Values to your clients (pax, airlines etc.)

=> Quality improvement and cost reduction

© TransCare Page 3

In cooperation with our partner and Structure of airport monitorStructure of airport monitor

Database

Volume Development

Cargo

Passengers

Total

Netw

ork Quality

Airport P

roduct

Accesibility

Added V

alue

Financial Indicators

Settlem

ent FactorsQuality

Development Costs &

Added Value

© TransCare Page 4

In cooperation with our partner and Airport Monitor MethodologyAirport Monitor Methodology

A typical Airport Monitor exists of the 3 layers

Main indicators

Sub-indicators

Database

• Quality development• Costs and added value• Volume development

Type of service

Full freighterPax aircrafts

CharterScheduled

Airlines

% low cost% alliances

% new% left

Reproducible and verifiable sources

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In cooperation with our partner and Main indicatorsMain indicators

Quality Development

• Network Quality

» Destinations

» Frequencies

» Payload

• Airport Quality

» Capacity

» Safety & Security

» Client Satisfaction

• Access to the Airport

» Congestion

» Modal split

Costs and Added Value

» Turnover & Profit

» Investments

» Tariff development

» Employment

» (Regional) Added Value

Volume Development

» Aircraft movements

» Volumes

» Client motives

© TransCare Page 6

In cooperation with our partner and DeliverablesDeliverables

• Grafics

• Tables

• Competitive position

• Developments

• Online Reports

Number of Pax per airport 1995 - 2003 (x 1.000.000)

-

20

40

60

80

100

120

1995 1996 1997 1998 1999 2000 2001 2002 2003

Londen

Paris

Frankfurt

Amsterdam

Growth of Pax per airport 1995 - 2003

-6%

-4%

-2%

0%

2%

4%

6%

8%

10%

12%

14%

16%

1995 1996 1997 1998 1999 2000 2001 2002 2003

Londen

Paris

Frankfurt

Amsterdam

1995

1996

1997

1998

1999

2000

2001

2002

2003

Amsterdam

ParisFrankfurt

Londen

-200.000

400.000

600.000

800.000

1.000.000

1.200.000

1.400.000

1.600.000

1.800.000

Freight volume per airport 1995 - 2003

Amsterdam

Paris

Frankfurt

Londen

Amsterdam 978.000 1.083.000 1.161.000 1.171.000 1.181.000 1.223.000 1.183.000 1.240.000 1.306.000

Paris 1.100.000 1.113.000 1.129.000 1.090.000 1.228.000 1.518.000 1.460.000 1.510.000 1.589.000

Frankfurt 1.297.000 1.338.000 1.373.000 1.334.000 1.405.000 1.573.000 1.476.000 1.495.000 1.527.000

Londen 1.368.000 1.437.000 1.548.000 1.662.000 1.740.000 1.795.000 1.628.000 1.666.000 1.647.000

1995 1996 1997 1998 1999 2000 2001 2002 2003

Management Information System (MIS)

© TransCare Page 7

In cooperation with our partner and TransCare procedureTransCare procedure

Tender /Benefit

SurveyData analysis

Online ReportMIS

Improvement

Single-loop learning

QualitätsmanagementMarketing / Sales

OperationHuman Resources

© TransCare Page 8

In cooperation with our partner and Locations TransCare (and Partners)Locations TransCare (and Partners)

ISO 9001:2000

TransCare AGTransCare AGKreuzberger Ring 62Kreuzberger Ring 62

65205 Wiesbaden65205 WiesbadenGermanyGermany

Phone:Phone: + 49 (0)611 76 34 - 0+ 49 (0)611 76 34 - 0Fax:Fax: + 49 (0)611 76 34 -169+ 49 (0)611 76 34 -169Web:Web: http://www.transcare.dehttp://www.transcare.deEmail:Email: info@transcare.deinfo@transcare.de

AtlantaAtlanta

Rio de JaneiroRio de Janeiro

LondonLondon

GenevaGeneva

DubaiDubai

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Los AngelesLos Angeles

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Worldwide Cooperation in Worldwide Cooperation in the Aviation Industry withthe Aviation Industry with

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GenevaGenevaSwitzerlandSwitzerland

Fon:Fon: + + 41 41 (0)(0)22 747 61 0322 747 61 03Fax:Fax: + + 4141 (0) (0)2222 710 67 48710 67 48Web:Web: http://www.http://www.sita.intsita.int

OOO TransCare RussiaOOO TransCare RussiaKorovinskoye Shosse 10Korovinskoye Shosse 10

Building 2, Entrance C, Office 39Building 2, Entrance C, Office 39Moscow, 127486Moscow, 127486

RussiaRussia

Phone:Phone: + 7 095 937 61 39+ 7 095 937 61 39Fax:Fax: + 7 095 937 61 39+ 7 095 937 61 39Web:Web: http://www.transcare.ruhttp://www.transcare.ruEmail:Email: info@transcare.ruinfo@transcare.ru