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Transcript of สมรภูมิรบ ใน Social Media คุณวิลาส...
What is Social MediaWhat is Social Media??????
Digital Marketing Summit 2012Digital Marketing Summit 2012
1/2/20121/2/2012
@ Grande Centre Point Hotel & Residence Sukhumvit-Terminal 21@ Grande Centre Point Hotel & Residence Sukhumvit-Terminal 21
Social mediaSocial media is like is like teen sexteen sex..Everyone wants to do it. Nobody knows how.Everyone wants to do it. Nobody knows how.When it's finally done there is surprise it's not When it's finally done there is surprise it's not better.better. Avinash Kaushilk, Analytics Evangelist,
www.nitra24.sk/clanky?extend.3075_Do-postele-podla-krvnej-skupiny.22
In wikipedia, Social media In wikipedia, Social media
includes web-based and mobile includes web-based and mobile
technologies used to turn technologies used to turn
communication communication into into
interactive dialogue.interactive dialogue.
What is Social What is Social Network?Network?
moviescrunch.com/social-network-movie-review-2010
networknetwork
mediamedia
gamegame
television television
commercecommerce
everythingeverything
Social Social
Myth 1Myth 1Everybody is on social media.Everybody is on social media.
www.flickr.com/photos/sepblog
Thailand PopulationThailand Population 6666 MillionsMillions
Mobile Subscriber Mobile Subscriber 7070 MillionsMillions
Internet UsersInternet Users 2020 MillionsMillions
Facebook UsersFacebook Users 1313 MillionsMillions
Twitter UsersTwitter Users 0.90.9MillionsMillions
Myth 2Myth 2Social media is Facebook and Social media is Facebook and
Twitter.Twitter. www.flickr.com/photos/wicks
•Google+Google+
•YouTubeYouTube
•foursquarefoursquare
•layarlayar
•myspace myspace
•FlickrFlickr
Myth 3 Myth 3 All social networkers are the All social networkers are the
same.same.
www.flickr.com/photos/amcunningham72
Talk to your target audiences Talk to your target audiences directly:directly:
Who?Who?
How?How?
Where?Where?
When?When?
Myth 4Myth 4
You have to be on every social You have to be on every social network.network. www.flickr.com/photos/fucking_nameless
Myth 5Myth 5Social media is solely a Social media is solely a
broadcast broadcast channelchannel
www.flickr.com/photos/23707838@N03
• E-mailE-mail
• WebsiteWebsite
• BrochureBrochure
• Magazine Magazine
• RadioRadio
• TVTV
Myth 6Myth 6Social media can replace your websiteSocial media can replace your website
Myth 7 Myth 7 Social media will replace real-life Social media will replace real-life
networkingnetworkingwww.flickr.com/photos/ jfreund1
Myth 8 Myth 8 The existing customer service team can The existing customer service team can manage social mediamanage social media
www.createrenewrestore.wordpress.com
Myth 9Myth 9Social media initiatives drive customer Social media initiatives drive customer loyalty and acquisitionloyalty and acquisition
www.flickr.com/photos/yourdon
Myth 10
You can’t measure your return on investment in social media.
www.flickr.com/photos/23511825@N03
http://blog.lnw.co.th
One who knows the enemy and knows himself will not be in danger in a hundred battles.
Sun Tzu
Brand Brand backyardbackyard
Consumer backyardConsumer backyard
www.flickr.com/photo/dreamer7112 | www.flickr.com/photo/missfortune
Brand backyardBrand backyard
a.k.a. owned mediaa.k.a. owned media
It refers to the place of your own brand.It refers to the place of your own brand.- company blogs- company blogs- customer and private communities- customer and private communities- discussion groups- discussion groups- email- email- customer service logs- customer service logs- official presences on social networking - official presences on social networking sitessites
It refers to the public side of your brand as It refers to the public side of your brand as discussed by consumers.discussed by consumers.
- blogs- blogs- forums- forums- review sites- review sites- social network sites- social network sites
Consumer backyardConsumer backyard
• Google AlertsGoogle Alerts
• Search twitterSearch twitter
• Yahoo! PipesYahoo! Pipes
• SocialMentionSocialMention
• HubSpotHubSpot
• Alterian SM2Alterian SM2
• Radian6Radian6
Social media Eco systemSocial media Eco system
Social media playtime is overSocial media playtime is over
www.diaryclub.com/blog/mysoodteerak32
define your company's social define your company's social media strategymedia strategy
stop thinking "campaigns"stop thinking "campaigns"start thinking "conversations"start thinking "conversations"
www.flickr.com/photos/sepblog
5-Step-Strategy5-Step-Strategy
• Establish goalsEstablish goals
• ListenListen
• BuildBuild
• EngageEngage
• Analyze and Optimize Analyze and Optimize
ask for help, if you need it.ask for help, if you need it.
www.flickr.com/photos/dhammza
don't assume don't assume
social media is social media is
the answer the answer
to everything.to everything.
www.thelearningwell.com
if your product/service if your product/service sucks,sucks,
social media won't fix it.social media won't fix it.
www.flickr.com/photos/ceekay
however, if your customer however, if your customer service sucks, social media can service sucks, social media can
help.help. www.flickr.com/photos/desiitaly
If you wait until there is another If you wait until there is another case study in your industry, case study in your industry, you will be late.you will be late.
www.flickr.com/photos/lilahpops
Seth Godin, Fast Company Columnist
Wilas ChamlertwatWilas Chamlertwat@TheInk@TheInk
[email protected]@chamlertwat.in.th
eventpro.in.th Foundereventpro.in.th Founder
Thank youThank you