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Transcript of © 2004-2006 CoveyLink CoveyLink influencing influencers ™ Leading at the Speed of Trust ® For...
© 2004-2006 CoveyLink
© 2004-2006 CoveyLink
CoveyLinkinfluencing influencers™
Leading at the Leading at the Speed Speed of Trustof Trust®®
For theFor the
Pacific Northwest Association of Pacific Northwest Association of Independent SchoolsIndependent Schools
2008 Fall Heads Conference2008 Fall Heads ConferencePresented by Denis W. Stoddard Ph.D.Presented by Denis W. Stoddard Ph.D.
Tuesday October 28, 2008Tuesday October 28, 2008
© 2004-2006 CoveyLink
NewNew Book Book
© 2004-2006 CoveyLink
The One Thing That The One Thing That Changes EverythingChanges Everything
The ability to establish, grow, extend, and restore trust with all stakeholders – customers, suppliers, investors, and co-workers – is the key leadership the key leadership competencycompetency of the new global economy.
© 2004-2006 CoveyLink
The Trust TaxThe Trust Tax
Trust
=
Speed Cost
© 2004-2006 CoveyLink
The Trust DividendThe Trust Dividend
Trust
=
Speed Cost
© 2004-2006 CoveyLink
High Trust is a DividendHigh Trust is a Dividend
• Total Return to Shareholders for organizations with high trust is
almost _%_% higher than
organizations with low trust
Watson Wyatt study, 2002
© 2004-2006 CoveyLink
Distrust KillsDistrust Kills
“Above all, success in business [organizations] requires two things: a winning competitive strategy and superb organizational execution. Distrust is the Distrust is the enemy of bothenemy of both.”
Robert Shaw, Trust in the Balance
© 2004-2006 CoveyLink
Getting ResultsGetting Results
_______ X ________ = Results
__ x __ = R
© 2004-2006 CoveyLink
The Impact of TrustThe Impact of Trust
(Strategy x Execution) = Results
(S x E) = R
© 2004-2006 CoveyLink
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The PromiseThe Promise
•The purpose of this seminar is to explore how you, as a leader, can getget resultsresults in a way that inspires trustinspires trust.
© 2004-2006 CoveyLink
Making the ShiftMaking the Shift
____
________ ______
Paradigm Shift
Language ShiftBehavior Shift
TRUSTTRUST
© 2004-2006 CoveyLink
Defining TrustDefining Trust
1. Trust is Confidence.Confidence.The opposite of trust is SuspicionSuspicion..
2. Trust includes both 2. Trust includes both CharacterCharacter & & CompetenceCompetence..
© 2004-2006 CoveyLink
CompetenceCompetence
The 4 Cores of CredibilityThe 4 Cores of Credibility
CharacterCharacter
1.__________ 1.__________
2. ________2. ________
4. ________4. ________
3. ___________3. ___________
© 2004-2006 CoveyLink
© 2004-2006 CoveyLink
IntegrityIntegrity Accelerators Accelerators
1.Make and keep Commitments to yourself
2. Stand for something
3.Be Open
© 2004-2006 CoveyLink
IntentIntent Accelerators Accelerators
1.Consider your Motives
2.Open your Agenda
3.Choose Abundance
© 2004-2006 CoveyLink
CapabilitiesCapabilities Acclerators Acclerators
1.Run with your STrengths (and with your purpose)
2.Keep yourself Relevant
3.Know where you're Going
© 2004-2006 CoveyLink
Increasing Increasing ResultsResults
1.Take Responsibility for Results (not just activities)
2.Expect to Win
3.Finish strong
© 2004-2006 CoveyLink
13 BEHAVIORS OFHIGH TRUST LEADERS
© 2004-2006 CoveyLink
13 behaviors - Speed 13 behaviors - Speed Learning ExerciseLearning Exercise• Pair up with a partner. One of you
take the even numbered behaviors and one take the odd numbered behaviors.
• After a brief review of your assigned behaviors (left hand column only), take turns explaining the behaviors in your own words to your partner.
• Explain how each behavior builds trust.
• Illustrate this behavior with an example from your everyday work life.
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© 2004-2006 CoveyLink
Character BehaviorsCharacter Behaviors
1. Talk Straight2. Demonstrate Respect3. Create Transparency4. Right Wrongs5. Show Loyalty
© 2004-2006 CoveyLink
Competence BehaviorsCompetence Behaviors
6. Deliver Results7. Get Better8. Confront Reality 9. Clarify Expectations10. Practice Accountability
© 2004-2006 CoveyLink
Character and Character and Competence BehaviorsCompetence Behaviors
11. Listen First 12. Keep Commitments13. Extend Trust
© 2004-2006 CoveyLink
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SOLVE THE SCENARIOSSOLVE THE SCENARIOS
• Pair up with a partner.• Each select a different scenario.• Each review the 13 behaviors
and select 2-3 that you believe will best solve your chosen scenario.
• Take turns role playing out or talking through your chosen scenario using the 2-3 behaviors you selected as a guide.
© 2004-2006 CoveyLink
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PNAIS SCENARIOSPNAIS SCENARIOS
1. You need to give performance feedback to a teacher at your school who gets defensive whenever you correct him. How can you do this in a way that will increase trust?
2. The Board and Head are struggling with a major issue of a very confidential nature and one Board member seems to be leaking information to other parents who are not on the Board. What do you do?
© 2004-2006 CoveyLink
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PNAIS SCENARIOSPNAIS SCENARIOS
3. One of your faculty members has not kept a commitment to a parent and now the parent has contacted you. How will you respond – to both the parent and your faculty member?
4. It’s the third time this month you have been late to a weekly coordination meeting with your staff. What language of trust can you use?
© 2004-2006 CoveyLink
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PNAIS SCENARIOSPNAIS SCENARIOS
5. The Board Chair has arrived early for a Board meeting to tell you that several Board members have expressed concern over your not sharing some very important information with them. How will you respond to the Board’s concerns?
© 2004-2006 CoveyLink
Character Competence
Self TrustSelf Trust
Credibility
Self
Relationship TrustRelationship Trust
Relationship Behavior
Organizational TrustOrganizational Trust
Alignment
Organizational
Contribution
Societal
Societal TrustSocietal Trust
Market TrustMarket Trust
Reputation
Market
© 2004-2006 CoveyLink
© 2004-2006 CoveyLink
The Smart Trust™ The Smart Trust™ MatrixMatrix
© 2004-2006 CoveyLink
Restoring Trust Approach: Restoring Trust Approach: YOU LOST THEIR TRUSTYOU LOST THEIR TRUST
1. Start with Self, Practice Accountability.
2. Declare Your Intent.
3. Listen First, Demonstrate Respect.
4. Right Wrongs.
5. Signal Your Behavior.
6. Behave Your Way Out of the Problem.
© 2004-2006 CoveyLink
Applying Restoring Trust Applying Restoring Trust (YOU LOST THEIR TRUST)(YOU LOST THEIR TRUST)
Identify a situation where a person has lost trust in you.
1. Loss = Character or Competence?
2. Their view of your 4 Cores?
3. How important is it to you?
4. Both willing to try to restore trust?
5. What will you do to increase trust?
6. When will you meet to start?
© 2004-2006 CoveyLink
Restoring Trust Approach: Restoring Trust Approach: THEY LOST YOUR TRUSTTHEY LOST YOUR TRUST
1. Start with Self.
2. Demonstrate Respect.
3. Confront Reality and Talk Straight.
4. Listen First.
5. Clarify Expectations.
6. Extend Smart Trust.
© 2004-2006 CoveyLink
Applying Restoring Trust Applying Restoring Trust (THEY LOST YOUR TRUST)(THEY LOST YOUR TRUST)
Identify a person you don’t trust.
1. Loss = Character or Competence?
2. Impact per 4 Cores?
3. How important is restoring trust?
4. Both willing to try to restore trust?
5. What do you want them to do?
6. How will you address this with him/her?
© 2004-2006 CoveyLink
Language for Language for Restoring TrustRestoring Trust
“I lost confidence in you when _____ because _________________.”
“What will make things right is ____.”
“This is what I commit to do ______.”
“Going forward I will ____________.”
© 2004-2006 CoveyLink
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COMMITMENTCOMMITMENT
Review the 13 Behaviors and write down the commitment you will make to increase trust in your organization.
_________________________________________________________________________________________________________