Systems Thinking workshop @ Lean UX NYC 2014

Making sense of messy problems - Systems Thinking for multi-channel UX

Customer insights for product strategy

How to Design Things That Make Sense

It's about people - how Agile and UX can play well together

How to get more than opinions: UX tips for customer development

UX techniques for customer development and making sense of qualitative data

The importance of identity and vision to UX designers on agile projects

Lean Startup in Design Consulting: presented at Lean UX NYC

Connecting the dots - Frontiers of Interaction 2012

The client & us!? Applying a balanced team mindset in agencies

Our hearts beat for people: UX research in agile contexts.

How to get more than opinions: Interview techniques and advice

We Love Change? Change is Scary!

Crowdsourcing innovation, version 2

Agile UX Retreat

Back to the roots. If email is the past, is Google Wave the future?

Back to the Roots? Emerging Communication Paradigms in the Context of Secondary Orality

Collaboration. Customers. Conflict? Bridging the Gap between Agile and UX

Sense-making for digital products - UX Lausanne