Sense-making for digital products - UX Lausanne
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Transcript of Sense-making for digital products - UX Lausanne
Sense-making for digital products
Johanna Kollmann ~ @johannakoll UX Lausanne 2015
Photo by Taro Taylor https://flic.kr/p/b3dga
“A mental model is an explanation of someone's thought process about how something works in the real world. !It is a representation of the surrounding world, the relationships between its various parts and a person's intuitive perception about his or her own acts and their consequences. !Mental models can help shape behaviour and set an approach to solving problems and doing tasks.”
Mental model
Indi Young -‐ Mental Models | Wikipedia
Mental Model by Daniel Eizans http://danieleizans.com/2012/03/mental-modeling-for-content-work-creation/
Photo by Binu K S https://flic.kr/p/4NxaA2
Collaboration problems arise when teams lack the tools to agree meaning and structure.
OntologyTaxonomyChoreographyInformation Architecture
Kudos to Dan Klyn, Abby Covert and Peter Morville
Experience Map by Chris Risdon, from h7p://adap:vepath.com/ideas/the-‐anatomy-‐of-‐an-‐experience-‐map
Information ArchitectureDiagrams, prototypesMental models
Photo by Simon Hammond https://flic.kr/p/sqM8
“refers to how we structure the unknown so as to be able to act in it. Sensemaking involves coming up with a plausible understanding—a map—of a shifting world; testing this map with others through data collection, action, and conversation; and then rePining, or abandoning, the map depending on how credible it is.”
Sensemaking
Deborah Ancona, MIT -‐ Sloan School of Management
Photo by Jonathan Fox https://flic.kr/p/ESBH2
“What we build is rarely Pinished. We build systems that Plex and grow with the client, the business, the organisation, the community, and the availability of new devices. “
Simon Collison (2009)
Photo by Stavros Markopoulos https://flic.kr/p/2zCkHP
ComplicatedComplex
Simple
Check out the CynePin Framework by Dave Snowden
Sensemaking principles
Many types of data from different sources !Collaborate! !Model! Prototype! !Learn from experiments
Photo by Stavros Markopoulos https://flic.kr/p/2zCkHP
Just do it! Ship it!
Complex
Simple
Photo by Binu K S https://flic.kr/p/4NxaA2
Collaboration problems arise when teams lack the tools to agree meaning and structure.
Sensemaking is a process. Design is our powerful tool.
Photo by Charlie Stinchcomp https://flic.kr/p/dKRP8F