Corporate governance-200712

Presence - Customer experience optimisation through a customer-centric Contact Centre strategy

Contact Centre Evolved – Proactive Engagement and Software as a Service (SaaS)

Technological Innovation Driven by Winning Partnerships: Bankserv Africa

Becoming a Professional in Today's Future Contact Centre - Barbara Knight

High Performance Culture - Femi Adebanji

Isn’t technology supposed to make our lives easier?

Top 10 ways to maximize productivity with Multi Channel Communications.

“To Cloud or Not To Cloud – the big Contact Centre Question, Interactive Intelligence

“Power to the People” – that’s what comes after multichannel and omnichannel!

POPI Update 2013

15h00 three questions followers want their leaders to answer ccmg 28 august 2014

Aligning Attitudes, Aptitudes and Aspirations, Benchmarking metrics for the development of Contact Centre Agents

People: Three questions followers want their leaders to answer

Reality check product overview

People: Labour law amendments

1Stream Hosted Contact Centre

ATTITUDES ARE CONTAGIOUS…..IS YOURS WORTH CATCHING?

M&S - Ian Mahoney – Our Multi-Channel Journey

Ccmg presentation 20 november2013