QRent

Health & Safety in the Call Centre

Exalead OneCall

Best of Breed Global Solutions for SA contact centres: Intuate Group

Talent Management

Global trends, Regional impact

Leadership.june 2011

Managing performance effectively in Contact Centres

Kelly: Resourcing into the future

Technilamp presentation

Globility

Succeeding with Customer Interaction Analytics

A fresh approach to how we measure quality in our call centres

CallForce CCMG Salary Survey 2014

Emotional Intelligence

SABS standards

Experience the Voice of the Customer

Driving High Performance Coaching

Reimagine Conversations

Daly: Quality Assessments