@annaploskonos, 2014

@DOsterwalder, 2014

Workshop: FACILITATING THE GROUP DESIGN THINKING PROCESS

IAF EMENA 2014 Annual conference 3-5 October, 2014

Copenhagen, Denmarkhttp://facilitationreloaded.com

@annaploskonos, 2014

@DOsterwalder, 2014

@annaploskonos, 2014

@DOsterwalder, 2014

What do you think of DESIGN THINKING so far?

3

@annaploskonos, 2014

@DOsterwalder, 2014

4

CREATIVE PROBLEM SOLVING PROCESS

@annaploskonos, 2014

@DOsterwalder, 2014

5

CONTEXT MATTERS

http://facilitationreloaded.files.wordpress.com/2014/07/bojesen-middag.jpg

How was your conference experience?

@annaploskonos, 2014

@DOsterwalder, 2014

DESIGN CHALLENGE:Rethink your conference experience

and create new solutions for the future

6

@annaploskonos, 2014

@DOsterwalder, 2014

7

Why

are y

ou go

ing to

a

confe

renc

e? W

hat d

o you

try

to ac

compli

sh?

Wha

t cou

ld yo

u imag

ine fo

r

the fu

ture?

Make y

our id

eas t

angib

le

CO-CONFERENCING

@annaploskonos, 2014

@DOsterwalder, 2014

8

Needs: use verbs (things you are trying to do)

Solutions: use nouns

DISTINGUISH BETWEEN NEEDS AND SOLUTIONS

from the design theory

@annaploskonos, 2014

@DOsterwalder, 2014

ME 216A: ADVANCED PRODUCT DESIGN NEEDFINDING

9

Michael Barry uses the following example:

“If I asked you to build a bridge for me, you could go off and build a bridge. Or you could come

back to me with another question: “Why do you need a bridge?” I would likely tell you that I need a

bridge to get to the other side of a river.

Aha! This response opens up the frame of possible solutions. There are clearly many ways to get

across a river besides using a bridge. You could dig a tunnel, take a ferry, paddle a canoe, use a zip line, or fly a hot-air balloon, to name a few. You can open the frame even farther by asking why

I want to get to the other side of the river. Imagine I told you that I work on the other side. This,

again, provides valuable information and broadens the range of possible solutions even more. There

are probably viable ways for me to earn a living without ever going across the river.”

@annaploskonos, 2014

@DOsterwalder, 2014

WHERE DO WE COME FROM?

10

11

CONTROL SYSTEMS

12

NON-MISTAKES ENVIRONMENT

13

LINEAR THINKING

@annaploskonos, 2014

@DOsterwalder, 2014

?+?=10has an infinite number of solutions

5+5=?has only one right answer

14

WE HADN’T LEARNTto ask questions that have many answers

@annaploskonos, 2014

@DOsterwalder, 2014

15

WE HADN’T LEARNTto imagine many solutions

How many uses can you think of for a paper clip?

@annaploskonos, 2014

@DOsterwalder, 2014

16

with such thinkingWe created FACTORIES

@annaploskonos, 2014

@DOsterwalder, 2014

17

We created CITIES

@annaploskonos, 2014

@DOsterwalder, 2014

18

We created PUBLIC SECTORS

@annaploskonos, 2014

@DOsterwalder, 2014

19

We createdHEALTHCARE SYSTEMS

@annaploskonos, 2014

@DOsterwalder, 2014

20

We created FOOD SYSTEMS

@annaploskonos, 2014

@DOsterwalder, 2014

21

MANY SOLUTIONS were designed badly

22

@annaploskonos, 2014

@DOsterwalder, 2014

23

We create our future!

Now we live in the DESIGN ERA

@annaploskonos, 2014

@DOsterwalder, 2014

24

We are creating NEW EDUCATION SYSTEMS with new paradigms

@annaploskonos, 2014

@DOsterwalder, 2014

25

We are creating a NEW HEALTHCARE SYSTEM to connect body and mind

@annaploskonos, 2014

@DOsterwalder, 2014

26

NEW MEDIA

@annaploskonos, 2014

@DOsterwalder, 2014

27

SHARING ECONOMY

@annaploskonos, 2014

@DOsterwalder, 2014

28

EASY FINANCE EASY FINACE

@annaploskonos, 2014

@DOsterwalder, 2014

29

HOW DO YOU SET A COURSE if the destination is unknown?

@annaploskonos, 2014

@DOsterwalder, 2014

FRAMES FOR exploration and experimentation

30

@annaploskonos, 2014

@DOsterwalder, 2014

It’s like a GAME

31

@annaploskonos, 2014

@DOsterwalder, 2014

FACILITATORS’ work

32

Daniel Osterwalder’s Model

@annaploskonos, 2014

@DOsterwalder, 2014

DESIGN PROCESS is like A ROLLER COASTER - emotions up and down

33

@annaploskonos, 2014

@DOsterwalder, 2014

34

@annaploskonos, 2014

@DOsterwalder, 2014

WHICH SKILLS AND MINDSETS do team players need for a design project?

35

@annaploskonos, 2014

@DOsterwalder, 2014

MINDSET

36

OPENNESS: smell, touch, taste, observe, listen, ask, hear, feel...

@annaploskonos, 2014

@DOsterwalder, 2014

MINDSET

37

Able to find the RIGHT QUESTIONS.

@annaploskonos, 2014

@DOsterwalder, 2014

MINDSET

38

Able to SUSPEND YOUR JUDGEMENT and LOOK BEYOND OBVIOUS.

@annaploskonos, 2014

@DOsterwalder, 2014

MINDSET

39

Able to understand DIFFERENT POINTS OF VIEW,

see the BIG PICTURE and create common grounds.

@annaploskonos, 2014

@DOsterwalder, 2014

MINDSET

40

Able to imagine and build SOLUTIONS HAVEN’T SEEN BEFORE.

@annaploskonos, 2014

@DOsterwalder, 2014

MINDSET

41

Able to create CHEAP EXPERIMENTS in order to learn faster.

@annaploskonos, 2014

@DOsterwalder, 2014

What are the CULTURAL ASPECTS for an innovation project?

42

@annaploskonos, 2014

@DOsterwalder, 2014

CULTURE

43

Leave your EGO BEHIND and start sharing and collaborating.

@annaploskonos, 2014

@DOsterwalder, 2014

CULTURE

44

Trust in KNOWLEDGE and CREATIVE CONFIDENCE of your

teammates.

@annaploskonos, 2014

@DOsterwalder, 2014

CULTURE

45

Consider IDEAS AS BUTTERFLIES.

@annaploskonos, 2014

@DOsterwalder, 2014

CULTURE

46

Consider MISTAKES AS A DOOR to new knowledge.

@annaploskonos, 2014

@DOsterwalder, 2014

CULTURE

47

Be ready for a MOMENT A-HA!!! and SURPRISES. Ready to

change your opinion and challenge your beliefs.

@annaploskonos, 2014

@DOsterwalder, 2014

CULTURE

48

CONNECTIVITY - embrace diversity and variety of people, ideas,

and points of view.

@annaploskonos, 2014

@DOsterwalder, 2014

SPACE MATTERS

49

Use space as an instrument for facilitation

@annaploskonos, 2014

@DOsterwalder, 2014

CONTINUING DIALOGUE

50

@annaploskonos, 2014

@DOsterwalder, 2014

WHY do we need A FACILITATOR in the design process?

HIS/HER ROLE in this process?

51

@annaploskonos, 2014

@DOsterwalder, 2014

52

@annaploskonos, 2014

@DOsterwalder, 2014

WHAT DO FACILITATORS DO in the design process, ACTUALLY?

THEIR TASKS?

53

@annaploskonos, 2014

@DOsterwalder, 2014

54

@annaploskonos, 2014

@DOsterwalder, 2014

WHICH PROFESSIONAL SKILLS, KNOWLEDGE AND ATTITUDES do facilitators need?

55

@annaploskonos, 2014

@DOsterwalder, 2014

What is the role of INTERNATIONAL ASSOCIATION OF FACILITATORS in this

process?

56

@annaploskonos, 2014

@DOsterwalder, 2014

THANK YOU for contributing!

57