Ws Facilitating the group design thinking process

@annaploskonos, 2014

@DOsterwalder, 2014

Workshop: FACILITATING THE GROUP DESIGN THINKING PROCESS

IAF EMENA 2014 Annual conference 3-5 October, 2014

Copenhagen, Denmarkhttp://facilitationreloaded.com

https://twitter.com/DOsterwalder


http://facilitationreloaded.com

http://facilitationreloaded.com


@DOsterwalder, 2014




@DOsterwalder, 2014

What do you think of DESIGN THINKING so far?

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CREATIVE PROBLEM SOLVING PROCESS




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CONTEXT MATTERS

http://facilitationreloaded.files.wordpress.com/2014/07/bojesen-middag.jpg

How was your conference experience?






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DESIGN CHALLENGE:Rethink your conference experience

and create new solutions for the future

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Why

are y

ou go

ing to

a

confe

renc

e? W

hat d

o you

try

to ac

compli

sh?

Wha

t cou

ld yo

u imag

ine fo

r

the fu

ture?

Make y

our id

eas t

angib

le

CO-CONFERENCING




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Needs: use verbs (things you are trying to do)

Solutions: use nouns

DISTINGUISH BETWEEN NEEDS AND SOLUTIONS

from the design theory




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ME 216A: ADVANCED PRODUCT DESIGN NEEDFINDING

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Michael Barry uses the following example:

“If I asked you to build a bridge for me, you could go off and build a bridge. Or you could come

back to me with another question: “Why do you need a bridge?” I would likely tell you that I need a

bridge to get to the other side of a river.

Aha! This response opens up the frame of possible solutions. There are clearly many ways to get

across a river besides using a bridge. You could dig a tunnel, take a ferry, paddle a canoe, use a zip line, or fly a hot-air balloon, to name a few. You can open the frame even farther by asking why

I want to get to the other side of the river. Imagine I told you that I work on the other side. This,

again, provides valuable information and broadens the range of possible solutions even more. There

are probably viable ways for me to earn a living without ever going across the river.”


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WHERE DO WE COME FROM?

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CONTROL SYSTEMS

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NON-MISTAKES ENVIRONMENT

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LINEAR THINKING


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?+?=10has an infinite number of solutions

5+5=?has only one right answer

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WE HADN’T LEARNTto ask questions that have many answers




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WE HADN’T LEARNTto imagine many solutions

How many uses can you think of for a paper clip?




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with such thinkingWe created FACTORIES




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We created CITIES




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We created PUBLIC SECTORS




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We createdHEALTHCARE SYSTEMS




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We created FOOD SYSTEMS




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MANY SOLUTIONS were designed badly




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We create our future!

Now we live in the DESIGN ERA




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We are creating NEW EDUCATION SYSTEMS with new paradigms




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We are creating a NEW HEALTHCARE SYSTEM to connect body and mind




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NEW MEDIA




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SHARING ECONOMY




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EASY FINANCE EASY FINACE




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HOW DO YOU SET A COURSE if the destination is unknown?


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FRAMES FOR exploration and experimentation

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It’s like a GAME

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FACILITATORS’ work

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Daniel Osterwalder’s Model




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DESIGN PROCESS is like A ROLLER COASTER - emotions up and down

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WHICH SKILLS AND MINDSETS do team players need for a design project?

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MINDSET

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OPENNESS: smell, touch, taste, observe, listen, ask, hear, feel...


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MINDSET

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Able to find the RIGHT QUESTIONS.


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MINDSET

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Able to SUSPEND YOUR JUDGEMENT and LOOK BEYOND OBVIOUS.


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MINDSET

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Able to understand DIFFERENT POINTS OF VIEW,

see the BIG PICTURE and create common grounds.


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MINDSET

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Able to imagine and build SOLUTIONS HAVEN’T SEEN BEFORE.


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MINDSET

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Able to create CHEAP EXPERIMENTS in order to learn faster.


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What are the CULTURAL ASPECTS for an innovation project?

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CULTURE

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Leave your EGO BEHIND and start sharing and collaborating.



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CULTURE

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Trust in KNOWLEDGE and CREATIVE CONFIDENCE of your

teammates.


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CULTURE

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Consider IDEAS AS BUTTERFLIES.


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CULTURE

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Consider MISTAKES AS A DOOR to new knowledge.


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CULTURE

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Be ready for a MOMENT A-HA!!! and SURPRISES. Ready to

change your opinion and challenge your beliefs.



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CULTURE

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CONNECTIVITY - embrace diversity and variety of people, ideas,

and points of view.




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SPACE MATTERS

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Use space as an instrument for facilitation




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CONTINUING DIALOGUE

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WHY do we need A FACILITATOR in the design process?

HIS/HER ROLE in this process?

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WHAT DO FACILITATORS DO in the design process, ACTUALLY?

THEIR TASKS?

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WHICH PROFESSIONAL SKILLS, KNOWLEDGE AND ATTITUDES do facilitators need?

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@DOsterwalder, 2014

What is the role of INTERNATIONAL ASSOCIATION OF FACILITATORS in this

process?

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@DOsterwalder, 2014

THANK YOU for contributing!

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Ws Facilitating the group design thinking process

Design

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