W E L O O K A T T H I N G S D I F F E R E N T L Y

ICT EDUCATION SEMINARS

ILCU ICT OFFICE

COOKSTOWN 3 NOV 2010

KILKENNY 9 NOV 2010

CORK 10 NOV 2010

LIMERICK 11 NOV 2010

ATHLONE 15 NOV 2010

SLIGO 16 NOV 2010

DUBLIN 18 NOV 2010

W E L O O K A T T H I N G S D I F F E R E N T L Y

ICT EDUCATION SEMINARS

ILCU ICT OFFICE

COOKSTOWN 3 NOV 2010

KILKENNY 9 NOV 2010

CORK 10 NOV 2010

LIMERICK 11 NOV 2010

ATHLONE 15 NOV 2010

SLIGO 16 NOV 2010

DUBLIN 18 NOV 2010

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Agenda

• ICT Strategy – How We Got to Where We Are

• ILCUnet – Your Private Credit Union Network

• ILCUbis – Your Credit Union Business Intelligence Service

• Your IT Suppliers and Your ICT Strategy

• IT Suppliers - Comments from the Top Table

• Open Forum for Questions and Discussion

• Wrap-Up: ICT User Forum, Yellow Forms, Seminar Feedback

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

2010* 2010*

ICT Strategy – How we got to Where We Are

Planning Committee

April 1991

2010*

“New services for members”

“Access to payments clearing”

“Work together, not alone”

Planning Committee

April 1991

2010*

ICT Strategy – How we got to Where We Are

“ISIS notwithstanding, a technology solution must be found...”

“There are a number of need areas...

• Electronic / Banking Services• Communication Network• Central Data Base / Decision Support Systems...”

Planning Committee

April 1991

Review Commission

April 2002

*

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

2010

ICT Strategy – How we got to Where We Are

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

“Members demand we interact with the larger financial services world.”

“The responsibilities of directors are growing – we need appropriate business management tools.”

Planning Committee

April 1991

Review Commission

April 2002

ICT Strategy

April 2007

”Regulatory requirements are becoming more onerous.”

* 2010

ICT Strategy – How we got to Where We Are

“Members and non-members want more financial services”

“The ICT strategy ... will be a key cornerstone in aiding Credit Unions”

Planning Committee

April 1991

Review Commission

April 2002

ICT Strategy

April 2007

”Members are open to new product and service innovations that meet real needs”

Amarach Research

August 2009

*

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

2010

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Malcolm MoirNetwork Services Managermmoir@ilcunet.ie

ILCUnet Secure Credit Union Network

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUnet – Your Private Credit Union Network

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUnet – Your Private Credit Union Network

SAFESTRONGSECURE

ILCUbis - Credit Union Business Intelligence Service

Payments CUSO

Your IT Supplier Service

New Services

Credit Union A Ltd

Credit Union B Ltd

Sub OfficeCredit Union B Ltd

Irish League of Credit UnionsILCUnet

SAFESTRONGSECURE

ILCUbis - Credit Union Business Intelligence Service

Payments CUSO

Your IT Supplier Service

New Services

Credit Union A Ltd

Credit Union B Ltd

Sub OfficeCredit Union B Ltd

Irish League of Credit UnionsILCUnet

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUnet – Your Private Credit Union Network Today !

SAFESTRONGSECURE

ILCUbis - Credit Union Business Intelligence Service

Payments CUSO

Your IT Supplier Service

New Services

Credit Union A Ltd

Credit Union B Ltd

Sub OfficeCredit Union B Ltd

Irish League of Credit UnionsILCUnet

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUnet – Your Private Credit Union Network Today !

SAFESTRONGSECURE

ILCUbis - Credit Union Business Intelligence Service

Payments CUSO

Your IT Supplier Service

New ServicesILCUnet

31

23

66

120 Credit Unions !

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUnet – Your Private Credit Union Network Today !

SAFESTRONGSECURE

ILCUnet

31

23

66

120 Credit Unions !

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUnet Support Tools for Your IT Suppliers

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Malcolm MoirNetwork Services Managermmoir@ilcunet.ie

ILCUnet Secure Credit Union Network

“Credit Unions have paid to build our own communications network and should now take pride in connecting to it.”

– Donal Scannell CEO Thurles CU

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Malcolm MoirNetwork Services Managermmoir@ilcunet.ie

ILCUbisCU Business Intelligence Service

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis – Credit Union Business Intelligence Service

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis

GOLD – Target Value Range

BARS – Actual Value Results

LIGHTS – Quick Indicator Results Inside or Outside of GOAL Range

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis

A1 Loan Arrears 10 Wks + / Total Loans

E1 Loans / Total Assets

P1 Bad Debt Provision Requirements

Credit Union Average

Asset Band Average

Membership Size Band Average

BENCHMARKING

Compare YOUR Performance Against the Average of Your Peers

65%

40%

42%

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis

400

320

240

Mem

ber

ship

C

ou

nt

160

80

0

Number of Years a Member

Members by Years of Membership Analysis

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41

Last Year’s Membership Drive was Successful! ~ 365 Members for 1 Year

~ 55 Members for 20 Years

Nearly 20 Members for 40+ Years

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis

% Dormant Accounts% Active Accounts

Pe

rce

nta

ge

0f

Ca

tch

me

nt

Ward Name

Only 1% of Clady are Members

~ 16% of Stiles Ward are Members20

16

12

8

4

0

Clady Stiles

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ILCUbis

Total Savings Balance

Total Loans Balance

Total Arrears Balance

Age Band

To

tal S

har

es, L

oan

s, A

rrea

rs

1,200,000

600,000

300,000

0

900,000

16-17 18-19 20-24 25-29 30-44 45-59 60-64 65-74 75-84 85-89 90-150

45-59 Age Band

~ 1.0 M Saved

~ 950,000 Borrowed

~ 40,000 in Arrears

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Malcolm MoirNetwork Services Managermmoir@ilcunet.ie

ILCUbisCU Business Intelligence Service

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Typical Costs for Your Own IT - Details in Your Pack(ex VAT)

ILCUnet – Often replaces existing network expenses

• Installation FREE (€ 1,365 paid by ICT Office)• Annual € 963

ILCUbis – Named User License for Oracle

• Year 1 € 662 (€ 500 paid by ICT Office)• Annual € 210 (Less than a Fiver a week, including VAT)

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Jim WilliamsStrategy Implementation Managerjwilliams@ilcunet.ie

ICT StrategyBuilding for the Future

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Your IT Suppliers and Your ICT Strategy

[From ICT Office Perspective]

• Some new Realities

• Change • CUs have “Worked Together” - don’t have to “Go it Alone”

• CU-owned private communications Network• CU-owned movement-wide BI

• New Status Quo• “Go it Alone” Internet and BI Services no longer the only option• Alternative Services Delivery Model

• Deliver to CU-owned Network and All CUs may use• Shifting from “CU by CU” to “ILCUnet to Movement” Delivery Model

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Your IT Suppliers and Your ICT Strategy

[From ICT Office Perspective]

• Some new Opportunities

• Vastly Improved ICT Office – IT Suppliers Communications

• Larger market for Supplier Services - “ILCUnet to Movement”

• 6 / 10 Suppliers now supporting CUs on ILCUnet

• Greater CU Choice of Competitively-Priced Services Delivered over the CU-Owned Internet

• Potential for Suppliers to focus on CU-level (Micro) BI• Compliment Movement-level (Macro) ILCUbis BI

• Opportunity for CUs to get more value from IT spend by Using IT Owned by CUs

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Your IT Suppliers and Your ICT Strategy

[From ICT Office Perspective]

• The ICT Strategy Vision – Here Now and More Coming

• All CUs on Private CU-Internet

• IT services available to All CUs at lower cost

• ILCUnet – CU-owned Network for Payments CUSO

• Your files sent to RCU Never on Public Internet – Data Protection

• Fully Consistent BI Data across Movement Apples = Apples• Same Governance tools, vocabulary, pictures across CUs

• Easy to share & talk about

• Comparative analyses – YOUR Performance against average of YOUR Peers

• Data Warehouse to quickly & accurately answer ad hoc Board queries and future RCU requests

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

IT Supplier - Comments from the Top Table

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

Call to Action - What do I do Now?

• Sign Up to your Private Credit Union Network

o You have already paid for it - ILCUnet

• Sign Up to your Business Intelligence Service

o You have already paid for it – ILCUbis

• Talk with Your IT Supplier – Share views and action plans

• Complete the ‘Yellow Form’ in your handout pack

YOUR NEW TECHNOLOGY ENVIRONMENT

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y

ICT User Forum for Credit Unions, Your IT Suppliers and Your ICT Office

Complete the Yellow Form in Your Pack !

Use What You Have Paid For !

W E L O O K A T T H I N G S D I F F E R E N T L YW E L O O K A T T H I N G S D I F F E R E N T L Y