User Experience Design

Post on 17-Aug-2014

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Transcript of User Experience Design

User Experience DesignJustin Lee

My career

graphic designer

web designer

flash deseloper=designer+developer

design researcher

user experience designer

innvocationeer=innovation+enginneer

What is Experience?

photo by manganite

photo by chrisdejabet

photo by pleun

photo by phil dokas

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The Whole Experience

Don’t ask what they need,ask what they remember.

What is Experience Design?

What is User Experience Design?

I invented the term because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with the system including industrial design, graphics, the interface, the physical interaction, and the manual.

Don Norman on User Experience Design

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User Experience

Jesse James Garrett, 2000

Logic+Emotion

We can not control user experience, but we can influence it.

User Experience Design Process

Design Validate ImplementResearchVision

Design Validate ImplementVision Research

business objective& strategy

What is the goal?

Design Validate ImplementVision Research

A game console for non gamers.

Design Validate ImplementResearchVision

Who are they?

Design Validate ImplementResearchVision

What user want from your product?

Design Validate ImplementResearchVision

User want to hire a product to do a job.

Design Validate ImplementResearchVision

What is the job?

Design Validate ImplementResearchVision

What problem they want to solve in which context?

Design Validate ImplementResearchVision

If user don’t hire your product, what they will hire?

Design Validate ImplementResearchVision

What they care?

X X

Research Validate ImplementDesignVision

don’t re-inventing the wheel

Research Validate ImplementDesignVision

preset functions

Research Validate ImplementDesignVision

design pattern

navigate action

Research Validate ImplementDesignVision

+ +

cross-pollination

Research Validate ImplementDesignVision

Find out the solutions

Research Validate ImplementDesignVision

not too much...

Research Validate ImplementDesignVision

Pick ideas

Research Design ImplementValidateVision

prototyping

Research Design ImplementValidateVision

prototyping

Research Design ImplementValidateVision

prototyping

Research Design ImplementValidateVision

Heuristic Evaluation

妻度計

Shigeru Miyamoto’s Wife-o-Meter

Research Design ImplementValidateVision

Research Design Validate ImplementVision

The Value of UX Design Process

It helps build products people want and need.

It saves time and money.

Educate your boss!

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We are all experience designer

empathy

Thank You!