customer service

Tristan boot

If you don’t like people…

Perhaps you shouldn’t work in customer service.

Tristan Boot itSMF New Zealand

Bring in the right people

Train to reinforce behaviours

Bullet points!

• Understand your People

• Define Service Culture

• Imbed throughout your organisation

• Bring in the Right People

• Train to Reinforce Behaviours

• Encourage Accountability

• Watch the magic happen

Questions?

WITH THANKS TO OUR SPONSOR

bmc FOOTPRINTS

#TFT returns may 2013