#TFT12: Tristan Boot
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customer service Tristan boot
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If you don't like people, perhaps you shouldn't work in customer service. "a lot of technology is being consolidated or moved to the cloud. The premium is now on the skills to interface between the technology and the customer" See Tristan's TFT speaker Pinterest board: http://pinterest.com/servicedesk/tristan-boot/
Transcript of #TFT12: Tristan Boot
customer service
Tristan boot
If you don’t like people…
Perhaps you shouldn’t work in customer service.
Tristan Boot itSMF New Zealand
Bring in the right people
Train to reinforce behaviours
Bullet points!
• Understand your People
• Define Service Culture
• Imbed throughout your organisation
• Bring in the Right People
• Train to Reinforce Behaviours
• Encourage Accountability
• Watch the magic happen
Questions?
WITH THANKS TO OUR SPONSOR
bmc FOOTPRINTS
#TFT returns may 2013
