Talking About Tomorrow: A Conversation About the Future of Work

February 6, 2014

James P. Ware, PhD Executive Director The Future of Work…unlimited

Today: What does Workplace Well-Being Mean?

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

2013-2014 Program Members

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Jill Duncan PDR

Kelly Ennis The Verve Partnership

Michael Grove Collabworks

Pranav Gupta Cornell University

Chris Hood CBRE

Eric Johnson Allsteel

Erik Jaspers Planon

William Krebs eConsult Solutions

Jessica Lipnack NetAge

Kate Lister Global Workplace Analytics

Colleen Luck Work Without Borders

Kate North e-Work.com

Stella McTernan McTernan Design Associates

Nancy J. Sanquist Manhattan Software

Patt Schwab FUNdamentally Speaking

Bary Sherman PEP Worldwide

Rodney Stone Environetics

Camille Venezia Herman Miller

With support from:

Jill Hopster Emerging Trends IT

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

Our Topic Map

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The Future of Work

Place

Tools

Society

People

Measurement and

Management

Today and

Tomorrow

Knowns and

Unknowns

Policies and

Practices

Place September February June

October November March

July December April

August January May

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

Today’s Agenda

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Opening and Setup 4 minutes

Individual Check-ins 10 minutes

Wellness Overview 15 minutes

General Conversation 25 minutes

Summary and Debrief 3 minutes

Looking Ahead 3 minutes

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

Wellness in the Workplace

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Our Conversation Starter:

Kate Lister

Workplace Wellness/Wellbeing

© 2014, Global Workplace Analytics

People vs. Buildings

© 2014, Global Workplace Analytics

$$$

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ia C

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ons

Who’s Studying It?

© 2014, Global Workplace Analytics

•  Gallup-Healthways •  Delos/CBRE •  SHRM •  WorldatWork •  HuffPo “The Third Metric” •  Families and Work Institute •  Work & Family Researchers Network •  Pew Research •  Center for Work-Life Law (Univ of CA) •  Integrated Benefits Institute •  Whitehouse Forum on Workplace Flexibility •  +++

© 2014, Global Workplace Analytics

Physical & Psychological

Costs

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•  Absenteeism •  Health insurance

•  Disability leave

•  Workers’ Comp •  ADA Costs

•  Overtime

•  Replacement costs

•  Redundancy

•  Productivity •  Engagement

•  Morale

•  Project Delays •  Customer impact

•  Turnover

•  Presenteeism

•  Accidents

© 2014, Global Workplace Analytics

•  Obesity Diabetes, Heart Attack, Stroke, Muscular/Skeletal

•  Repetitive Stress

Injuries

•  Respiratory Problems

•  Circulatory Problems

•  Contagious Disease

•  Active Design

•  Well Buildings

Lighting, Air

Quality,

Temperature,

Sensory

•  Ergonomics

•  Hygiene

Physical Risks Physical Solutions

© 2014, Global Workplace Analytics

•  Addiction

•  Depression

•  Poor Self-Care

•  Sleep Loss

•  Stress-Related Disease

•  Gastro-Intestinal

•  Family Disruption

•  Accidents

•  Culture Work-life Training Choice/Control

•  Engagement Respect Growth/Learning Use of Skills Sense of Community

Psychological Risks

Psychological Solutions

© 2014, Global Workplace Analytics

Source: IFMA/Workplace Evolutionaries Webinar “Well Certified Workplaces” presented by Delos, CBRE, Teknion (2014)

Healthways Stats

© 2014, Global Workplace Analytics Source: 5 Things You Didn’t Know About Improving Productivity © 2013 Healthways, All Rights reserved

!  86% say they’re less productive

!  Low Wellbeing: •  Low performance rating: 2.27% more likely •  Likely to leave: 1.8x greater

!  $1 medical cost = $ 2.30 Lost productivity

!  5% Increase in Well Being = •  2.5% fewer unscheduled absences •  12% lower presenteeism •  2.5% higher job performance rating

Engagement and Well Behaviors

© 2014, Global Workplace Analytics

Source: Gallup-Healthways Wellbeing Survey 2013

Engagement

© 2014, Global Workplace Analytics

Infographics by CitrixOnline / Data by Gallup

© 2014, Global Workplace Analytics

Maslow & Workplace

Expectations for CREs

Source: Risks Ahead: Global Corporate Real Estate Survey 2013 Jones Lang LaSalle | www.jll.com/globalCREtrends © Jones Lang LaSalle 2013

© 2014, Global Workplace Analytics

But How?

© 2014, Global Workplace Analytics

Source: Risks Ahead: Global Corporate Real Estate Survey 2013 Jones Lang LaSalle | www.jll.com/globalCREtrends © Jones Lang LaSalle 2013

!  Stress #1 cause of long term absence

!  High work/family conflict = poor mental/physical health = greater healthcare costs

!  Flexibility helps

!  Engagement helps

We Know:

© 2014, Global Workplace Analytics

!  Long-term impact of well workplaces !  Open office

!  Change !  Noise, Stress, Spread of Disease !  Introverts vs. Extroverts

!  Remote work !  Disconnectedness !  Ergonomics !  Environment !  Safety

!  Technology promoting “always on” !  Cultural/Age differences

What We Don’t Know

© 2014, Global Workplace Analytics

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

Your Reflections

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Most important insight?

Implications of this

conversation?

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

Looking Ahead

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The Future of Work

Place

Tools

Society

People

Measurement and

Management

Today and

Tomorrow

Knowns and

Unknowns

Policies and

Practices (scheduled) Society

September February June

October November March 6

July December April

August January May

© Copyright 2014 by The Future of Work…unlimited. All rights reserved

For Further Information

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Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, PhD Executive Director The Future of Work…unlimited Walnut Creek, California jim@thefutureofwork.net

Let me show you how to take charge of the future at work.