Post on 08-Jun-2015
Tango/04 Monitor - The latest news in System Management and Security for CEOs, CIOs, and CISOs. - Nº4
MonitorZurich Financial Services monitoring the performance and quality of services
Pierre Fabre Ibéricaintelligent Business Management
Monitoring Symposiumleaders from Nike and other companies presented their advanced monitoring cases
Caja Navarrachooses Tango/04and other news...
Total Visibility: Guaranteednew Tango/04 Professional Services benefits
The latest trend in monitoring strategies
2
Content
4
7
11
14
16
16
17
Zurich Financial ServicesMonitoring the performance and quality of services
Total Visibility: GuaranteedNew Tango/04 Professional Services benefits
Pierre Fabre IbéricaIntelligent Business Management
Monitoring Symposium 2010 Leaders from Nike and other companies presented their advanced monitoring cases
Dilbert A keen business observer
NewsBrazilian Banks Also Choose Tango/04 · Professional Services Consolidate in Latin America · Caja Navarra Chooses Tango/04 Solutions to Monitor its Business Processes · Tango/04 Computing Group Strengthens its Presence on the Web · A New MSP Monitors its Datacenter with Tango/04
Tango/04: Close to You
3
In times of turbulence and changes, those who stand still are rapidly left behind. It’s time to move, to improve, to contribute. As Al Gore says: “Doing the right thing moves us forward.”
So we keep moving to help you move forward. To push the limits of monitoring into new, exciting grounds. To allow you not just be in compliance with regulations, but really safe. To assist you not just in monitoring infrastructure, but to achieve breakthrough levels of service. To help you not just to create fancy dashboards, but to radically improve productivity in all the critical business processes.
We are delivering on our promise to create a comprehensive “1-2-3” (Technology, Security, Business) monitoring solution and to serve you better, we are actually accelerating our efforts. Our company personnel grew by 15% in 2009, while most IT companies were executing massive layouts.
To serve you better, we created a series of innovative Professional Services, crafted for every necessity. Services that will allow you to take advantage of every cent of your investment in Tango/04.
We are really striving to be the Leader in Enterprise Monitoring, because we are convinced it is the way to empower you, your career, and your company. And we are getting noticed. Gartner, a well-known analyst company, recognized us as a player in their latest research, for the first time, complimenting our vision and strategy. And we are winning more and more in competitive bids, and even displacing the legacy frameworks for those looking for more agility and less cost.
We are also increasing our geographic reach in emerging markets. To add to our outstanding Latin American success, we opened a new office in Brazil recently, and we just added two big regional Brazilian banks as clients (IBI, a Bradesco firm, and Votorantim, which together manage more than 30 million customers), with thousands of servers and infrastructure components.
And we are also expanding in the size of projects, too, going beyond our traditional mid-size customer, winning in very large enterprises.
And more and more customers are expanding their projects into Operational Business Intelligence, which means controlling, in real time, critical business processes such as logistics, Web-based services, financial systems, insurance bids, call centers, and more. We are glad to see how happy end users get when they see IT helping them so much, and we are glad to see CIOs being recognized and promoted for it.
And all this is just the beginning. We have so many new capabilities in the pipeline today, which we can’t wait to show you soon! The upcoming years are going to be fantastic for everybody. For everybody who wants to move, at least, and be part of the Advancing People.
We invite you to share this amazing journey with us.
Raul Cristian AguirrePresident and CEO
Tango/04 Computing Group
All the People Moving
In times of turbulence and changes, those
who stand still are rapidly left behind.
Doing the right thing moves us
forward.
Letter from the CEO
4
The commitment of offering a service of excellenceAfter more than 130 years of history, Zurich is present
in over 50 countries, serves in 170 countries on the five
continents and has more than 38 million customers
worldwide. Of course, such growth would not have
been possible had it not been for their sustained
commitment to the quality of their services.
In order to continue guaranteeing quality service,
the insurance company founded a Center of
Excellence (CoE) from where they analyze, develop,
and implement several business applications.
The CoE is responsible for the operation of these
applications and therefore constantly monitors their
performance and quality of services provided in
different countries.
Pierre Butin, Operations Architecture Manager
of Zurich CoE, said: “We had quite a big problem
which was that we had no visibility of the behavior
of applications in production. That is, we didn’t
know when an application was running slower than
usual, or not working properly, we didn’t know
how or if that could have an impact on something,
or why it was happening.“
So, after a Proof of Concept (PoC) in which
Tango/04 learnt about the needs of the company,
Zurich CoE decided to implement its monitoring
solution for displaying information graphed in a
simple and intuitive way regarding business activity
(transactions, users, and response time, among
others) in automated dashboards and in real time.
“In Zurich we use tools from a lot of different companies:
CA, IBM… but in the CoE we knew Tango/04 from
previous AS/400 and Security monitoring projects
for compliance and protection of sensitive
data (such as LOPD in Spain). When the
idea of this project was born, Tango/04’s
team made a PoC to demonstrate the
real capacity of the solution to recover
information from the different layers of
our architecture and display everything
in dashboards. We didn’t have a lot of
time and we needed a solution which gave
us the agility we didn’t have. We were really
confident that Tango/04 would be able to meet
to our requirements,” explained Butin.
Zurich Financial Services Group (Zurich) is an insurance-based financial services provider. Founded in 1872, the group is headquartered in Zurich, Switzerland, and serves customers in more than 170 countries. Its Center of Excellence analyzes, develops, and implements business applications, and is responsible for its operation. This is why it monitors the performance and quality of services provided by the company in Switzerland, England, and Spain, and plans to continue adding new markets in the near future.
From their Center of Excellence, the insurance company controls business activity in Switzerland, England, and Spain.
ZurichFinancial Services monitoring the performance and quality of services
Centralized management with international scope
5
The projectThe Tango/04 monitoring solution implemented in
Zurich CoE allows the company to be agile, since
it monitors the state of their business and their
infrastructure availability in a centralized and
proactive way.
The Architecture and Operations Department of
Zurich CoE, as well as users from business areas,
can access personalized (according to their profile)
real-time dashboards via the Web, in order to
examine business activities, transactions, or other
critical processes.
Butin explained the scope of the Project: “The
architecture is quite complex and the volume
of processed information is very large. This was
not just about recovering data at the i Series
level. There is data that we have to search
within applications such as CA Wily,
others within the Web server, within
interfaces... globally, information is not
homogeneous and it is not in one place,
but in several. What we checked before
beginning the project was the ability of
Tango/04 to monitor different sources
of information, and therefore obtain
the parameters of our service
quality. Once started, the project
took between three and four
weeks, it was really fast.”
“The project took between three and four weeks, it was
really fast”Centralized management with international scope
Benefits achieved: visibility and proactivity“Now we can see what is happening, and we
have visibility of the behavior of applications
in production. So, if there are incidents, we
can see at what level of the architecture they
are happening, or what application module is
experiencing the problem. This is very important.
Tango/04 gave us visibility and proactivity. Thus
we are now able to go faster to where the mistake
is and fix it sooner,” described a satisfied Butin.
Since the implementation of the project,
several departments of Zurich CoE can see the
6
“Tango/04 gave us visibility and proactivity”
main monitored metrics on multiple
screens: application response times,
transaction volume, anomalies, and much more.
Access to Dashboards is open, so it can be used by
a Program Manager, an Architect, staff from the
Operations Department, or other qualified employees
to know the behavior of applications in real time.
“This is not just about seeing if something works
or doesn’t work, the important thing is to see its
performance,” explained Butin. He continued: “It is
a little bit different from traditional organizations,
because the monitoring of infrastructures is done by
different Operations teams in Switzerland, England,
and Spain. But that’s just in the level of infrastructure.
As for the applications level, the knowledge is here in
the CoE, and that’s why we need to have a different
vision. The CoE develops and operates Tango/04
monitoring solutions in production because it needs
to have this vision of the services provided by Zurich.”
Next stepsAfter the project’s success, Zurich CoE is
getting ready to continue expanding the scope of the
solution. The first objective is to create new dashboards
to extend the scope of monitored processes.
“We want to cover other applications that we use
and that are not reached today. We are also defining
the critical transactions, so that we can monitor and
measure them along the layers of the architecture,”
described Butin.
Also, Zurich CoE is planning to amplify the monitoring
solution to new countries. Butin explained: “Tango/04
must be considered as the applications monitoring
platform in Production. Each time a new country uses
CoE’s applications, the monitoring at the application level
would be done with Tango/04.”
When consulted about his satisfaction with Tango/04
solutions, Butin didn’t hesitate: “Would I recommend
the solution? Yes, yes, yes. My boss says that he used
to end the day with two aspirins, and now he ends it
with a beer!”
The Advanced Assistance Services were chosen as the methodology for the implementation of the project. It’s a service provided by Tango/04 that has been designed for customers who, due to particular
situations, require additional support to successfully implement the project and/or to administer the solution. This approach allowed flexibility in the implementation, as well as cost savings, as they were able to take advantage of the previously existing knowledge of Zurich’s staff about the functioning of Tango/04 solutions.
Metrics control in real time. The solution allows measuring how many estimates are made per hour and per day, which reflects the performance of
the service. It also permits monitoring SLAs, payment logs, memory usage, basic parameters, and much more.
Screens at Zurich CoE’s offices.
7
Pierre Fabre is the second largest independent French pharmaceutical company. Some of its main brands for the general public are Klorane, Galenic, and René Furterer, in addition to Ducray, A-Derma, Avène, and Pierre Fabre Dermatology for dermatology. Pierre Fabre Ibérica is the Group’s first
foreign subsidiary, and it currently employs about 10,000 people with a turnover of more than €1.8 million.
The Spanish subsidiary of the pharmaceutical company Pierre Fabre continues to expand their use of Tango/04 solutions. In 2009, after opening its new, highly automated logistics warehouse, they decided to expand their infrastructure and security monitoring to all business processes.
Pierre Fabre IbéricaIntelligent Business Management
Another successful “1-2-3” case
The Problem“We are a leading pharmaceutical company in Spain,
especially in certain brands related to cosmetics and
dermo-cosmetics. We basically do two activities that
can not fail: sell and dispatch. Processes involved in
these activities have to be very well controlled, mainly
to give our customers and the market what they are
asking us for, and to anticipate any eventuality that
may cause the strategy (to sell and serve well) to
deviate from what we need to do in order to achieve
our goals,” said Javier Begil, Computing Division
Manager of Pierre Fabre Ibérica.
Thus, driven by the desire to meet the rising needs of a
continually growing company, and always with the main
objective of providing efficient service, Pierre Fabre Ibérica’s
Computer Division has extended the scope of Tango/04
monitoring solutions into new areas of the company.
In 2009, after opening a new, highly automated
logistics warehouse, they decided to carry out a
project that was organized in three phases: the
first referred to the technological infrastructure,
the second was security oriented, and the third for
monitoring business processes.
Infrastructure MonitoringThe first phase of the project
implemented in Pierre Fabre
Ibérica involved the monitoring
of the technological infrastructure in each of
their headquarters. Afterwards, they controlled the
order management process flow, from the receipt
of the order in Pierre Fabre Ibérica’s EDI to ERP
management, and finally packing and delivery control,
through the store’s logistics process software.
Implementing the monitoring of infrastructure
took approximately a month and consisted mainly
in the creation of an inventory, not just of the new
logistics warehouse (where most of the technology
is), but also of all the company’s agents.
Xavier Ordeix, Project Manager of Pierre Fabre Ibérica,
explains: “In a year and a half we have multiplied by
2.5 the number of monitored servers and now we
have about 500 monitors that recognize everything
from a printer located in the innermost corner of the
dispatching center, to the largest host server in our
offices. We learn of anything that might happen: lines,
processes, or services that fail, pings that do not work,
programs with errors... anything that is important and
may affect the daily functioning of online business, we
have it monitored.”
Security MonitoringPierre Fabre Ibérica’s security monitoring involved
the control of entry attempts with invalid passwords
and erroneous access to the company’s critical data
for internal audits.
This phase of the project was smaller, but no less
important: “With the help of Tango/04 we implemented
a standard package of monitors that guarantees us
safety. We don’t often have trouble in this area, but
it’s still interesting to have the solution, considering the
number of terminals that we have, the level of users, and
the communication lines to which everyone can have
some access to,” explains Ordeix.
Business Processes Monitoring The main business process
for Pierre Fabre Ibérica is
order management. This
process consists of the
“With this project we have improved our systems without increasing
our resources. Tango/04 has really helped us”
“The project really works. This gives visibility and credibility to the
department”
Monitoring of Pierre Fabre Ibérica’s stockage process in their logistics warehouse
Monitoring of Pierre Fabre Ibérica’s stockage process in their logistics warehouse
Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
bidirectional communication flow that involves both
Pierre Fabre Ibérica and its customers, which implies
that orders received at the end of the day should be
launched and shipped the following day, as well as
properly billed.
All that information circulates in Pierre Fabre
Ibérica among the major applications, such as ERP
and the logistics warehouse software, using EDI.
The main objective in this phase of the project
was to control the interface between each of these
elements. From this, information from all monitors
is presented in one main view, where the flow of
information can be observed. This view provides
an accurate picture of the state of the components
and the relationships between them.
“All this information flow circulates through several
steps and in some of them we were blind. For
example, sometimes an order wasn’t delivered and
could be stuck for days or weeks without anyone
knowing. There was nothing or nobody to warn us,
until the head of administration or a customer called
asking what happened with the order and then we
would investigate what had happened,” explains
Ordeix. “It’s not like that anymore. Now we learn the
next day when we arrive in the morning if there’s
been any order that has lost any lines or some lines
that have lost their heads, or any similar problem,
and if there is something truly alarming we get to
work on it immediately. And the best part is that we
can act without the customer even becoming aware
of the incident.”
9
Computing Infrastructure Monitoring. Pierre Fabre Ibérica controls the operations of its four centers: The Logistics Center, The Marine Center, The Research Center, and its offices in Madrid.
10
Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
From IT to the Rest of the Company: In the Present and in the Future Once the goal of controlling the information flow
was achieved, Pierre Fabre Ibérica decided to go
one step further and offer the monitoring tools to
users from other areas, mainly from Logistics, and
therefore provide visibility and added value to their
investment.
“The decision to extend the usability of the solution
is mainly due to the complication per se of the
logistics, which to me is one of the most important
areas of the company. For example, it is so
important to have quick indicators that show what
is happening, that if this tool didn’t exist, we’d have
had to invent it,” says Begil.
Another goal, related to the previous one, was to
achieve alignment between IT and Business. One of
the main measures taken to achieve it was to always
take into account who would be the end user when
planning the extension of the project; this brought
great benefits for IT within the company. Begil explains:
“These kinds of projects are binary: either they work
or they don’t. Therefore, the fact that they work and
they are validated by the departments to which they
are offering a range of services provides visibility and
makes the department gain credibility and generates
synergies. In the company, departments that already
saw how this works are preparing a second batch of
The initial plan of the monitoring project began with a week of training where
the basic knowledge related to the monitoring solution was transferred to
Pierre Fabre Ibérica’s team. Afterwards the different phases of the project
were embarked upon using the 50-50 methodology. This means it was implemented
jointly by Tango/04’s and Pierre Fabre Ibérica’s respective teams, with the objective of
providing the client with the necessary knowledge to be as independent as possible at
the end of the project, and capable of maintaining the solution and making it evolve.
Pierre Fabre Ibérica…Aligned IT and Business • using tools that provided the company with great added value
Tripled its effectiveness • without increasing its staff
Improved its response times • by providing more proactivity to its management
Increased the IT • Department’s prestige by providing visibility of their work
Adapted the • solution to all of the company new needs
indicators, whether they are KPIs or KRIs, that we will
launch this year.”
Pierre Fabre Ibérica is currently working with other
departments of the company to define their online
services KPIs and KRIs.
11
Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Monitoring Symposium 2010
The only event entirely dedicated to corporate monitoring gathered leading companies from all over the world once again
The seventh edition of the event was celebrated in
Spain on May 7th and was attended by more than 100
CIOs and other professionals of the technology industry
from leading European companies.
This annual event has been organized by Tango/04
Computing Group for more than 3 years in Europe
and Latin America, with the purpose of presenting
the latest news about monitoring technologies for
increasing process visibility.
This time, the event took place in the luxurious Hotel
W Barcelona and was about “News and Challenges
for Total Visibility.” The attendees were able to
listen to success stories of corporate monitoring
from leading companies from different industries,
presented by the users themselves. The main cases
were: Nike, Pierre Fabre Ibérica, Sligro y CC&G
(London Stock Exchange Group), who presented
their success stories and described how Tango/04
solutions increased their visibility and improved both
their daily jobs and their business results.
12
Tango/04 Monitor - Novedades en gestión de sistemas y seguridad para el CIO, el CEO y el CISO
CC&G, the clearing and
guarantee agency that is part
of London Stock Exchange
Group, commented on their experience using
Tango/04 BSM solutions to assess operational
risk autonomously in real time and ensure the
accuracy of derivatives closing prices at the end
of every day.
Pierre Fabre Ibérica explained
how they aligned IT and Business,
tripled their effectiveness
without increasing its staff, and
improved response times by
monitoring their infrastructure and security as well as
their business processes.
Sligro, the largest food wholesaler
in the Netherlands, described
how they implemented Tango/04
solutions to automatically and
continuously control their most critical business
processes, providing higher availability and significant
time and resource savings, as well as increasing the
company’s profits.
Finally, Nike presented their
latest news about the corporate
monitoring project implemented
to manage the most critical
logistic business services for its regional warehouse in
Belgium. This project has not only been improved, but
is now managed autonomously and continues being
implemented across the globe.
More than 100 CIOs and other professionals from the
technology industry from several European leading
companies attended the event, including: Alcampo,
Aspasiel, De Cecco, Grupo Mondial Assistance España,
ITC (Caixa Catalunya), Lagardère Active, Liberty
Insurance Group, Louprey International, MAPFRE,
Nintendo Ibérica, Random House Mondadori, Reale
Seguros Generales, Seur Geopost, TNT Express
Worldwide Spain, Zurich Financial Services, and
more.
Raúl Cristian Aguirre, Tango/04 CEO presented the
latest world trends for improving performance,
control and service levels provided by IT and Security
Departments to different areas of the company.
13
Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Regarding this, he said: “Companies need visibility
of their business processes, as well as the state of
their technology infrastructure and requirement
compliance in order to be competitive. The
success stories presented in the Symposium by the
protagonists themselves correspond to some of the
pioneering companies in implementing Tango/04
solutions for Total Visibility, and they confirm that
our tools improve both their daily work and their
business results.”
To conclude the event, the attendees participated
in a recreational activity that consisted of the
production of amusing chocolate desserts.
Monitoring Symposium in Buenos Aires, Argentina
As in previous years, Buenos Aires also hosted the traditional event. In its Latin American edition, the Luxury Hotel Sofitel La Reserva Cardales was the scene that brought together IT professionals from various industries.
The event, known there as the Barcelona/04 Monitoring Symposium (due to the name of the Latin American subsidiary of Tango/04 Computing Group), was attended by Technology, Security and Systems Managers from more than 80 leading American companies, including: Arcor, Danone, Banco Itaú, Bayer, DIA%, MAPFRE, Swiss Medical, BBVA, Bancard, Visa, Cencosud, Metlife, AGD, Banco Ciudad de Buenos Aires, Tarjeta Naranja, Banco Hipotecario and Prudential, among others.
The attendees were able to listen to success stories of corporate monitoring in leading companies presented by their protagonists. The main cases were:
Zurich Argentina: the national headquarters of one of the most solvent insurance companies in the world uses Barcelona/04 solutions to centralize the monitoring, auditing and control of computing security in real time, as well as their critical business applications in multiple platforms.
Banco Votorantim: the Technology Manager of this bank which is part of one of the largest economic groups in Brazil, traveled from this country to present their success story. The company controls its entire technology infrastructure in real time and the monitoring of critical business services, such as Bank Payment System, and its 170 plus agencies.
Banco Galicia: using Barcelona/04 solutions, the company implemented a wide range of controls to carry out the centralized monitoring of their security events and therefore comply with multiple regulations from the Central Bank of Argentina, SOX, External Audits, and other requirements.
Visit the Symposium’s microsite and watch the presentations!
www.tango04.com/symposium2010
infrastructure in real time and the monitoring of critical business services, such as Bank Payment System, and
using Barcelona/04 solutions, the company implemented a wide range of controls to carry out the centralized
Bank of Argentina, SOX, External Audits, and other
14
Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
Total Visibility GuaranteedThe strengthening of the Tango/04 Professional Services offer produced a growth of the monitoring solutions and a conspicuous improvement in the visibility and the capability of control provided to companies
By Carlos Pédéflous Global Chief Operating Officer and founder of Tango/04 Latin American subsidiary
Given the current problems of companies, in terms of
complexity and limited resources to manage multiple
technological solutions and products, we adapted our
offer to provide flexible and effective options to help them
meet this need. In 2009, Tango/04 presented its renewed
approach on Professional Services, aimed at responding
to the growing need to maintain and evolve corporate
monitoring projects.
After a thorough analysis and consultation with our
customers worldwide, we concluded that companies
chose different strategies: some prefer to have greater
autonomy and resources to manage the solution, and
others with less internal resources, require a higher level
of collaboration from us. In all cases, regardless the level
of administration, they expected continuous and flexible
support, which would allow them to optimize the use
of their own resources and take full advantage of this
solution that could extend its benefits every day.
Since then, the new Advanced Assistance Service,
part of our Permanent Coverage Services, grew
steadily. Companies found in it the possibility of
outsourcing tasks that would require their time
for research and setup, but are performed more
efficiently when delegated to Tango/04.
An IT professional known as a Customer Consultant was
assigned to each client to follow the evolution of the
solution in the particular context of their business, and
meet their specific needs. And it was interesting to see
how this provided greater peace of mind and agility
for companies, as the service guaranteed personalized
support for a year without risk, and with a very flexible
and economical scheme.
Results of this new service were soon noticeable:
companies from around the world used the Advanced
Assistance Service for maintaining and updating their
Tango/04 solutions and making them grow, primarily
to gain greater visibility in their management. The
case of Pierre Fabre Ibérica, described in detail on
page 7 of this magazine, is perhaps one of the best
examples of this.
14
15
Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO
The Spanish subsidiary of the second largest
independent French pharmaceutical company
extended their infrastructure and security monitoring
to all business processes using this service, which
led to a new model of working within the company:
the proactive and intelligent business management,
thanks to the possibility of having real time visibility of
everything that happens in both IT and other areas of
the organization. In the image you can see the screen
that they use to monitor the order process in their
logistics warehouse.
We want to continue accompanying our clients in
their growth and steadily improving the quality of our
solutions, as well as the value obtained with them, to
provide the appropriate response to their needs at all
times. We continue to believe that the initial project
is just the beginning. The goal is to become a strategic
ally who helps professionals grow in their activities.
Tango/04 is working with its partners to expand the new
Professional Services worldwide. Contact your supplier to
verify availability in your zone.
To learn more about our Professional Services offer, contact
your Account Executive
16
NewsProfessional Services Consolidate in Latin America
The Tango/04 office in Buenos Aires, Argentina, is
the group’s Latin American headquarters. Driven by
the extraordinary success of recent years, the group
continues to consolidate its presence in emerging
markets in the region, where it also has sales offices in
Brazil and Colombia.
Recently, new executives have joined the Professional
Services team offices in Brazil and Colombia, with the
goal to continue growing in these countries and ensure
the quality of the service provided to customers in the
region.
Tango/04 expects to continue strengthening its
professional services worldwide, with the clear
objective of working with clients on the dual task
of maintaining and evolving the solution to meet
everyone’s monitoring needs.
Two of the largest banks in Brazil have chosen Tango/04
for their corporate monitoring: Banco Votorantim and
Banco Multiplo IBI.
Banco Votorantim is the third largest private financial
institution in Brazil and Banco Multiplo IBI is part of
Bradesco, the largest private bank in the country. Both
companies chose Tango/04 solutions to control and
monitor their technological infrastructure and their
business processes and services (BSM).
Banco Multiplo IBI chose Tango/04 solutions primarily
for their ease of use and extendibility, which will allow
them to fully meet the ever rising needs for control of
the entire bank. The implementation of the VISUAL
Message Center solution, will take between three and
four months to complete.
Banco Votorantim also began the project in October.
One of its main objectives is to monitor their Banking
Payment Services and branches.
Brazilian Banks Also Choose Tango/04
Dilbert
Caja Navarra Chooses Tango/04 Solutions to Monitor its Business Processes
Tango/04 Computing Group Strengthens its Presence on the Web
While the company gets ready for the launch of its
new website, it is also strengthening its presence on
social networks such as Twitter and LinkedIn.
On LinkedIn, a network known for its use for
professional purposes, the company has two groups:
Tango/04 Computing Group and Tango/04 Customers,
directed exclusively to customers. The groups were
created to share articles, discuss issues, and make
news and events related to software, monitoring, IT,
and business public.
Twitter, which began as a tool for personal use only,
due to its great power of communication, became a
tool also used by companies. Tango/04 began to use
this network to make their presence at events known,
and virtually invite the world to participate.
“Web 2.0 allows the interaction of people with similar
interests from around the world. For businesses, this
The most important savings
bank in Navarra, Caja de
Ahorros y Monte de Piedad de
Navarra, commercially known
as Caja Navarra or CAN, chose
Tango/04 solutions as a strategic tool to carry out its
Business Service Management (BSM).
The organization chose the Spanish company for
several reasons: matching vision, strength, agility, and
ease of implementation, market benchmarks, and,
ultimately, their value for money.
The project entailed the modeling of different Banking
Business Services, such as: Methods of Payment,
E-banking, Intranet, Email, etc. Also, several control
panels were designed in order to represent business
and technical indicators.
Caja Navarra is a pioneering financial institution
in civic banking and banking 2.0. Its main values
are transparency and participation. Tango/04
Computing Group is proud to cooperate with their
magnificent work.
translates into an unmatched ability to maintain a
fluid and permanent contact with active and potential
customers, understand their needs, and continually
inform them with news about the company that may
be useful,” says Pedro Trejo, Tango/04 Marketing
Manager.
Twitter profile:
http://www.twitter.com/tango04cg/
LinkedIn groups:
Tango/04 Computing Group | Tango/04 Customers
18
News
A New MSP Monitors its Datacenter with Tango/04
Aspasiel, an Italian subsidiary company of ThyssenKrupp
Acciai Speciali Terni (one of the main producers of
stainless steel in the world), is an MSP (Managed
Services Provider) that provides Information Technology
infrastructure solutions and services to companies
across the world.
Despite the fact that the company already had a
monitoring solution (CA’s Unicenter), the acquisition
of new customers over the last few years generated
a considerable growth of their datacenter, and the
existing tool proved to be unable to provide what
they needed. Its complexity for implementing new
controls, and the level of flexibility that it offered
were insufficient for adapting to the changing needs
of Aspasiel, which made it necessary for the MSP to
put out a bid to look for a monitoring solution which
didn’t require such an excessive effort (both technical
and financial) to maintain.
After carefully studying the market, both Aspasiel’s
management and the technical staff agreed on
choosing Tango/04 solutions, and the results didn’t
take long to arrive. The architecture of the solution,
along with the organization’s structure, considerably
simplified the management of outsourced monitoring
services that they offer, and made it possible for the
company to pursue new opportunities in the Managed
Services Provider (MSP) sector. Massimo Forti, Systems
Engineer of Aspasiel, said: “We’ve replaced the previous
solution completely. One of the great advantages was
the agentless nature of the product, which doesn’t
require any installation on the monitored components.
Furthermore, the software’s ease of use generated
benefits as of the implementation phase.”
The project involved more than 200 systems (both real
and virtual), disparate operating systems and databases,
and multiple services and applications to be monitored in
real time, including a number of controls for monitoring
user experience on business-critical applications (SAP
and Citrix in particular). In addition to systems, over 300
network devices are monitored, and altogether more
than 2000 monitoring controls have been implemented,
and distributed over thousands of Business Views and
hundreds of Enterprise Views by Tango/04 specialists in
collaboration with Aspasiel’s internal staff.
The whole project was completed in only three months.
Read these and more news at: www.tango04.com/news
About Tango/04Tango/04 Computing Group is one of the leading developers of
monitoring software for Technology, Security/Compliance and
Business Service Management (BSM)
Tango/04 helps companies maintain the operating health of
business processes, improve service levels, comply with security
audits, increase productivity and reduce operating costs aligning
their IT department with their business objectives. The group’s
unparalleled “1-2-3” monitoring approach provides in only one
single easy-to-use, real-time, multiplatform solution a powerful
tool to: 1) Manage your critical infrastructure, applications, and
business services (BSM), 2) Comply with current and future
audits, and control your security in real time, and 3) Manage
your business processes in a centralized and effective way.
The group operates throughout the world through its vast network
of Business Partners and has more than 2,000 customers, including
companies such as: 3M, Alcampo, Arcelor, Banco Itaú, Bayer, BBVA,
Boehringer Ingelheim, Bridgestone, Citigroup, Capgemini, CC&G
(London Stock Exchange Group), Coca-Cola, Danone, DIA, Dolce &
Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First Data Ibérica,
Fortis, GE Money, Gucci, Helvetia, Inditex (Zara), ING Nationale-
Nederlanden, Liberty, L’Oréal, Luxottica, MAPFRE, Manpower, Miele,
Nestlé, Nike, Nissan, Pierre Fabre Ibérica, Prada, Random House
Mondadori, SEUR Geopost, Shell, Telmex, TNT, Tribunal Regional Do
Trabalho, Yves Rocher and Zurich Financial Services, among others.
AlliancesIBM
IBM Business Partner• Advanced Level PartnerWorld for Developers member 1996• IBM “All Star” Partner for product innovation 1997 - 2002• Tango/04 products are IBM Value Added Approved in Europe• Direct Technical Liaison with IBM iSeries labs in Rochester, MN, USA• OS/400 Early Code Release program member • Automatic Computing Initiative technical and marketing alliance for • self-managing systems
MicrosoftMember of Microsoft Developer Network• Access to early Windows releases•
Red Hat LinuxRed Hat Linux Partner•
Agile AllianceAgile Alliance Corporate Member•
We invite you to discover Tango/04 eChannel, our new online training and communication service, through which we will keep you informed about the latest news in IT and introduce you to the latest technologies created by our R&D department in Barcelona.
Through our Web seminars learn the views of experts and high profile people in the industry and let our team of professionals answer all your questions. Every event is free and available in English.
Visit www.tango04.com/events to find out about the upcoming eChannels and our Learn How section.
On our Web site, www.tango04.com, you will find all the information you need about our solutions, including: brochures, case studies, white papers, business meetings, press releases, and a lot more.
© 2010 Tango/04 Computing Group, S.L. All rights reserved. Reproduction prohibited without specific permission from Tango/04 Computing Group, L.L.C. Avenida Meridiana 358, 5º A-B, 08027 Barcelona, Spain. Phone: +34 932 740 051. All trademarks mentioned may be registered by their owners.
Monitor Magazine
Read this edition, and previous editions, at www.tango04.com/monitor
To find out more about our solutions/products, don’t hesitate to call us at
+1 800 304 6872 (USA & Canada) +34 932 740 051 (EMEA)
You can easily get in touch with Tango/04, to solve any doubt or question, by emailing us at info@tango04.net or calling +1 800 304 6872 (USA & Canada) or +34 932 740 051 (EMEA). We are more than happy to assist you.
www.tango04.com
Email and telephone
Tango/04 offers you different communication channels so that you are always up-to-date with the latest trends in monitoring and security.
close to you