T04 monitor4-en

Tango/04 Monitor - The latest news in System Management and Security for CEOs, CIOs, and CISOs. - Nº4

MonitorZurich Financial Services monitoring the performance and quality of services

Pierre Fabre Ibéricaintelligent Business Management

Monitoring Symposiumleaders from Nike and other companies presented their advanced monitoring cases

Caja Navarrachooses Tango/04and other news...

Total Visibility: Guaranteednew Tango/04 Professional Services benefits

The latest trend in monitoring strategies

2

Content

4

7

11

14

16

16

17

Zurich Financial ServicesMonitoring the performance and quality of services

Total Visibility: GuaranteedNew Tango/04 Professional Services benefits

Pierre Fabre IbéricaIntelligent Business Management

Monitoring Symposium 2010 Leaders from Nike and other companies presented their advanced monitoring cases

Dilbert A keen business observer

NewsBrazilian Banks Also Choose Tango/04 · Professional Services Consolidate in Latin America · Caja Navarra Chooses Tango/04 Solutions to Monitor its Business Processes · Tango/04 Computing Group Strengthens its Presence on the Web · A New MSP Monitors its Datacenter with Tango/04

Tango/04: Close to You

3

In times of turbulence and changes, those who stand still are rapidly left behind. It’s time to move, to improve, to contribute. As Al Gore says: “Doing the right thing moves us forward.”

So we keep moving to help you move forward. To push the limits of monitoring into new, exciting grounds. To allow you not just be in compliance with regulations, but really safe. To assist you not just in monitoring infrastructure, but to achieve breakthrough levels of service. To help you not just to create fancy dashboards, but to radically improve productivity in all the critical business processes.

We are delivering on our promise to create a comprehensive “1-2-3” (Technology, Security, Business) monitoring solution and to serve you better, we are actually accelerating our efforts. Our company personnel grew by 15% in 2009, while most IT companies were executing massive layouts.

To serve you better, we created a series of innovative Professional Services, crafted for every necessity. Services that will allow you to take advantage of every cent of your investment in Tango/04.

We are really striving to be the Leader in Enterprise Monitoring, because we are convinced it is the way to empower you, your career, and your company. And we are getting noticed. Gartner, a well-known analyst company, recognized us as a player in their latest research, for the first time, complimenting our vision and strategy. And we are winning more and more in competitive bids, and even displacing the legacy frameworks for those looking for more agility and less cost.

We are also increasing our geographic reach in emerging markets. To add to our outstanding Latin American success, we opened a new office in Brazil recently, and we just added two big regional Brazilian banks as clients (IBI, a Bradesco firm, and Votorantim, which together manage more than 30 million customers), with thousands of servers and infrastructure components.

And we are also expanding in the size of projects, too, going beyond our traditional mid-size customer, winning in very large enterprises.

And more and more customers are expanding their projects into Operational Business Intelligence, which means controlling, in real time, critical business processes such as logistics, Web-based services, financial systems, insurance bids, call centers, and more. We are glad to see how happy end users get when they see IT helping them so much, and we are glad to see CIOs being recognized and promoted for it.

And all this is just the beginning. We have so many new capabilities in the pipeline today, which we can’t wait to show you soon! The upcoming years are going to be fantastic for everybody. For everybody who wants to move, at least, and be part of the Advancing People.

We invite you to share this amazing journey with us.

Raul Cristian AguirrePresident and CEO

Tango/04 Computing Group

All the People Moving

In times of turbulence and changes, those

who stand still are rapidly left behind.

Doing the right thing moves us

forward.

Letter from the CEO

4

The commitment of offering a service of excellenceAfter more than 130 years of history, Zurich is present

in over 50 countries, serves in 170 countries on the five

continents and has more than 38 million customers

worldwide. Of course, such growth would not have

been possible had it not been for their sustained

commitment to the quality of their services.

In order to continue guaranteeing quality service,

the insurance company founded a Center of

Excellence (CoE) from where they analyze, develop,

and implement several business applications.

The CoE is responsible for the operation of these

applications and therefore constantly monitors their

performance and quality of services provided in

different countries.

Pierre Butin, Operations Architecture Manager

of Zurich CoE, said: “We had quite a big problem

which was that we had no visibility of the behavior

of applications in production. That is, we didn’t

know when an application was running slower than

usual, or not working properly, we didn’t know

how or if that could have an impact on something,

or why it was happening.“

So, after a Proof of Concept (PoC) in which

Tango/04 learnt about the needs of the company,

Zurich CoE decided to implement its monitoring

solution for displaying information graphed in a

simple and intuitive way regarding business activity

(transactions, users, and response time, among

others) in automated dashboards and in real time.

“In Zurich we use tools from a lot of different companies:

CA, IBM… but in the CoE we knew Tango/04 from

previous AS/400 and Security monitoring projects

for compliance and protection of sensitive

data (such as LOPD in Spain). When the

idea of this project was born, Tango/04’s

team made a PoC to demonstrate the

real capacity of the solution to recover

information from the different layers of

our architecture and display everything

in dashboards. We didn’t have a lot of

time and we needed a solution which gave

us the agility we didn’t have. We were really

confident that Tango/04 would be able to meet

to our requirements,” explained Butin.

Zurich Financial Services Group (Zurich) is an insurance-based financial services provider. Founded in 1872, the group is headquartered in Zurich, Switzerland, and serves customers in more than 170 countries. Its Center of Excellence analyzes, develops, and implements business applications, and is responsible for its operation. This is why it monitors the performance and quality of services provided by the company in Switzerland, England, and Spain, and plans to continue adding new markets in the near future.

From their Center of Excellence, the insurance company controls business activity in Switzerland, England, and Spain.

ZurichFinancial Services monitoring the performance and quality of services

Centralized management with international scope

5

The projectThe Tango/04 monitoring solution implemented in

Zurich CoE allows the company to be agile, since

it monitors the state of their business and their

infrastructure availability in a centralized and

proactive way.

The Architecture and Operations Department of

Zurich CoE, as well as users from business areas,

can access personalized (according to their profile)

real-time dashboards via the Web, in order to

examine business activities, transactions, or other

critical processes.

Butin explained the scope of the Project: “The

architecture is quite complex and the volume

of processed information is very large. This was

not just about recovering data at the i Series

level. There is data that we have to search

within applications such as CA Wily,

others within the Web server, within

interfaces... globally, information is not

homogeneous and it is not in one place,

but in several. What we checked before

beginning the project was the ability of

Tango/04 to monitor different sources

of information, and therefore obtain

the parameters of our service

quality. Once started, the project

took between three and four

weeks, it was really fast.”

“The project took between three and four weeks, it was

really fast”Centralized management with international scope

Benefits achieved: visibility and proactivity“Now we can see what is happening, and we

have visibility of the behavior of applications

in production. So, if there are incidents, we

can see at what level of the architecture they

are happening, or what application module is

experiencing the problem. This is very important.

Tango/04 gave us visibility and proactivity. Thus

we are now able to go faster to where the mistake

is and fix it sooner,” described a satisfied Butin.

Since the implementation of the project,

several departments of Zurich CoE can see the

6

“Tango/04 gave us visibility and proactivity”

main monitored metrics on multiple

screens: application response times,

transaction volume, anomalies, and much more.

Access to Dashboards is open, so it can be used by

a Program Manager, an Architect, staff from the

Operations Department, or other qualified employees

to know the behavior of applications in real time.

“This is not just about seeing if something works

or doesn’t work, the important thing is to see its

performance,” explained Butin. He continued: “It is

a little bit different from traditional organizations,

because the monitoring of infrastructures is done by

different Operations teams in Switzerland, England,

and Spain. But that’s just in the level of infrastructure.

As for the applications level, the knowledge is here in

the CoE, and that’s why we need to have a different

vision. The CoE develops and operates Tango/04

monitoring solutions in production because it needs

to have this vision of the services provided by Zurich.”

Next stepsAfter the project’s success, Zurich CoE is

getting ready to continue expanding the scope of the

solution. The first objective is to create new dashboards

to extend the scope of monitored processes.

“We want to cover other applications that we use

and that are not reached today. We are also defining

the critical transactions, so that we can monitor and

measure them along the layers of the architecture,”

described Butin.

Also, Zurich CoE is planning to amplify the monitoring

solution to new countries. Butin explained: “Tango/04

must be considered as the applications monitoring

platform in Production. Each time a new country uses

CoE’s applications, the monitoring at the application level

would be done with Tango/04.”

When consulted about his satisfaction with Tango/04

solutions, Butin didn’t hesitate: “Would I recommend

the solution? Yes, yes, yes. My boss says that he used

to end the day with two aspirins, and now he ends it

with a beer!”

The Advanced Assistance Services were chosen as the methodology for the implementation of the project. It’s a service provided by Tango/04 that has been designed for customers who, due to particular

situations, require additional support to successfully implement the project and/or to administer the solution. This approach allowed flexibility in the implementation, as well as cost savings, as they were able to take advantage of the previously existing knowledge of Zurich’s staff about the functioning of Tango/04 solutions.

Metrics control in real time. The solution allows measuring how many estimates are made per hour and per day, which reflects the performance of

the service. It also permits monitoring SLAs, payment logs, memory usage, basic parameters, and much more.

Screens at Zurich CoE’s offices.

7

Pierre Fabre is the second largest independent French pharmaceutical company. Some of its main brands for the general public are Klorane, Galenic, and René Furterer, in addition to Ducray, A-Derma, Avène, and Pierre Fabre Dermatology for dermatology. Pierre Fabre Ibérica is the Group’s first

foreign subsidiary, and it currently employs about 10,000 people with a turnover of more than €1.8 million.

The Spanish subsidiary of the pharmaceutical company Pierre Fabre continues to expand their use of Tango/04 solutions. In 2009, after opening its new, highly automated logistics warehouse, they decided to expand their infrastructure and security monitoring to all business processes.

Pierre Fabre IbéricaIntelligent Business Management

Another successful “1-2-3” case

The Problem“We are a leading pharmaceutical company in Spain,

especially in certain brands related to cosmetics and

dermo-cosmetics. We basically do two activities that

can not fail: sell and dispatch. Processes involved in

these activities have to be very well controlled, mainly

to give our customers and the market what they are

asking us for, and to anticipate any eventuality that

may cause the strategy (to sell and serve well) to

deviate from what we need to do in order to achieve

our goals,” said Javier Begil, Computing Division

Manager of Pierre Fabre Ibérica.

Thus, driven by the desire to meet the rising needs of a

continually growing company, and always with the main

objective of providing efficient service, Pierre Fabre Ibérica’s

Computer Division has extended the scope of Tango/04

monitoring solutions into new areas of the company.

In 2009, after opening a new, highly automated

logistics warehouse, they decided to carry out a

project that was organized in three phases: the

first referred to the technological infrastructure,

the second was security oriented, and the third for

monitoring business processes.

Infrastructure MonitoringThe first phase of the project

implemented in Pierre Fabre

Ibérica involved the monitoring

of the technological infrastructure in each of

their headquarters. Afterwards, they controlled the

order management process flow, from the receipt

of the order in Pierre Fabre Ibérica’s EDI to ERP

management, and finally packing and delivery control,

through the store’s logistics process software.

Implementing the monitoring of infrastructure

took approximately a month and consisted mainly

in the creation of an inventory, not just of the new

logistics warehouse (where most of the technology

is), but also of all the company’s agents.

Xavier Ordeix, Project Manager of Pierre Fabre Ibérica,

explains: “In a year and a half we have multiplied by

2.5 the number of monitored servers and now we

have about 500 monitors that recognize everything

from a printer located in the innermost corner of the

dispatching center, to the largest host server in our

offices. We learn of anything that might happen: lines,

processes, or services that fail, pings that do not work,

programs with errors... anything that is important and

may affect the daily functioning of online business, we

have it monitored.”

Security MonitoringPierre Fabre Ibérica’s security monitoring involved

the control of entry attempts with invalid passwords

and erroneous access to the company’s critical data

for internal audits.

This phase of the project was smaller, but no less

important: “With the help of Tango/04 we implemented

a standard package of monitors that guarantees us

safety. We don’t often have trouble in this area, but

it’s still interesting to have the solution, considering the

number of terminals that we have, the level of users, and

the communication lines to which everyone can have

some access to,” explains Ordeix.

Business Processes Monitoring The main business process

for Pierre Fabre Ibérica is

order management. This

process consists of the

“With this project we have improved our systems without increasing

our resources. Tango/04 has really helped us”

“The project really works. This gives visibility and credibility to the

department”

Monitoring of Pierre Fabre Ibérica’s stockage process in their logistics warehouse

Monitoring of Pierre Fabre Ibérica’s stockage process in their logistics warehouse

Tango/04 Monitor - Latest news in System Management and Security for the CEO, CIO and CISO

bidirectional communication flow that involves both

Pierre Fabre Ibérica and its customers, which implies

that orders received at the end of the day should be

launched and shipped the following day, as well as

properly billed.

All that information circulates in Pierre Fabre

Ibérica among the major applications, such as ERP

and the logistics warehouse software, using EDI.

The main objective in this phase of the project

was to control the interface between each of these

elements. From this, information from all monitors

is presented in one main view, where the flow of

information can be observed. This view provides

an accurate picture of the state of the components

and the relationships between them.

“All this information flow circulates through several

steps and in some of them we were blind. For

example, sometimes an order wasn’t delivered and

could be stuck for days or weeks without anyone

knowing. There was nothing or nobody to warn us,

until the head of administration or a customer called

asking what happened with the order and then we

would investigate what had happened,” explains

Ordeix. “It’s not like that anymore. Now we learn the

next day when we arrive in the morning if there’s

been any order that has lost any lines or some lines

that have lost their heads, or any similar problem,

and if there is something truly alarming we get to

work on it immediately. And the best part is that we

can act without the customer even becoming aware

of the incident.”

9

Computing Infrastructure Monitoring. Pierre Fabre Ibérica controls the operations of its four centers: The Logistics Center, The Marine Center, The Research Center, and its offices in Madrid.

10


From IT to the Rest of the Company: In the Present and in the Future Once the goal of controlling the information flow

was achieved, Pierre Fabre Ibérica decided to go

one step further and offer the monitoring tools to

users from other areas, mainly from Logistics, and

therefore provide visibility and added value to their

investment.

“The decision to extend the usability of the solution

is mainly due to the complication per se of the

logistics, which to me is one of the most important

areas of the company. For example, it is so

important to have quick indicators that show what

is happening, that if this tool didn’t exist, we’d have

had to invent it,” says Begil.

Another goal, related to the previous one, was to

achieve alignment between IT and Business. One of

the main measures taken to achieve it was to always

take into account who would be the end user when

planning the extension of the project; this brought

great benefits for IT within the company. Begil explains:

“These kinds of projects are binary: either they work

or they don’t. Therefore, the fact that they work and

they are validated by the departments to which they

are offering a range of services provides visibility and

makes the department gain credibility and generates

synergies. In the company, departments that already

saw how this works are preparing a second batch of

The initial plan of the monitoring project began with a week of training where

the basic knowledge related to the monitoring solution was transferred to

Pierre Fabre Ibérica’s team. Afterwards the different phases of the project

were embarked upon using the 50-50 methodology. This means it was implemented

jointly by Tango/04’s and Pierre Fabre Ibérica’s respective teams, with the objective of

providing the client with the necessary knowledge to be as independent as possible at

the end of the project, and capable of maintaining the solution and making it evolve.

Pierre Fabre Ibérica…Aligned IT and Business • using tools that provided the company with great added value

Tripled its effectiveness • without increasing its staff

Improved its response times • by providing more proactivity to its management

Increased the IT • Department’s prestige by providing visibility of their work

Adapted the • solution to all of the company new needs

indicators, whether they are KPIs or KRIs, that we will

launch this year.”

Pierre Fabre Ibérica is currently working with other

departments of the company to define their online

services KPIs and KRIs.

11


Monitoring Symposium 2010

The only event entirely dedicated to corporate monitoring gathered leading companies from all over the world once again

The seventh edition of the event was celebrated in

Spain on May 7th and was attended by more than 100

CIOs and other professionals of the technology industry

from leading European companies.

This annual event has been organized by Tango/04

Computing Group for more than 3 years in Europe

and Latin America, with the purpose of presenting

the latest news about monitoring technologies for

increasing process visibility.

This time, the event took place in the luxurious Hotel

W Barcelona and was about “News and Challenges

for Total Visibility.” The attendees were able to

listen to success stories of corporate monitoring

from leading companies from different industries,

presented by the users themselves. The main cases

were: Nike, Pierre Fabre Ibérica, Sligro y CC&G

(London Stock Exchange Group), who presented

their success stories and described how Tango/04

solutions increased their visibility and improved both

their daily jobs and their business results.

12

Tango/04 Monitor - Novedades en gestión de sistemas y seguridad para el CIO, el CEO y el CISO

CC&G, the clearing and

guarantee agency that is part

of London Stock Exchange

Group, commented on their experience using

Tango/04 BSM solutions to assess operational

risk autonomously in real time and ensure the

accuracy of derivatives closing prices at the end

of every day.

Pierre Fabre Ibérica explained

how they aligned IT and Business,

tripled their effectiveness

without increasing its staff, and

improved response times by

monitoring their infrastructure and security as well as

their business processes.

Sligro, the largest food wholesaler

in the Netherlands, described

how they implemented Tango/04

solutions to automatically and

continuously control their most critical business

processes, providing higher availability and significant

time and resource savings, as well as increasing the

company’s profits.

Finally, Nike presented their

latest news about the corporate

monitoring project implemented

to manage the most critical

logistic business services for its regional warehouse in

Belgium. This project has not only been improved, but

is now managed autonomously and continues being

implemented across the globe.

More than 100 CIOs and other professionals from the

technology industry from several European leading

companies attended the event, including: Alcampo,

Aspasiel, De Cecco, Grupo Mondial Assistance España,

ITC (Caixa Catalunya), Lagardère Active, Liberty

Insurance Group, Louprey International, MAPFRE,

Nintendo Ibérica, Random House Mondadori, Reale

Seguros Generales, Seur Geopost, TNT Express

Worldwide Spain, Zurich Financial Services, and

more.

Raúl Cristian Aguirre, Tango/04 CEO presented the

latest world trends for improving performance,

control and service levels provided by IT and Security

Departments to different areas of the company.

13


Regarding this, he said: “Companies need visibility

of their business processes, as well as the state of

their technology infrastructure and requirement

compliance in order to be competitive. The

success stories presented in the Symposium by the

protagonists themselves correspond to some of the

pioneering companies in implementing Tango/04

solutions for Total Visibility, and they confirm that

our tools improve both their daily work and their

business results.”

To conclude the event, the attendees participated

in a recreational activity that consisted of the

production of amusing chocolate desserts.

Monitoring Symposium in Buenos Aires, Argentina

As in previous years, Buenos Aires also hosted the traditional event. In its Latin American edition, the Luxury Hotel Sofitel La Reserva Cardales was the scene that brought together IT professionals from various industries.

The event, known there as the Barcelona/04 Monitoring Symposium (due to the name of the Latin American subsidiary of Tango/04 Computing Group), was attended by Technology, Security and Systems Managers from more than 80 leading American companies, including: Arcor, Danone, Banco Itaú, Bayer, DIA%, MAPFRE, Swiss Medical, BBVA, Bancard, Visa, Cencosud, Metlife, AGD, Banco Ciudad de Buenos Aires, Tarjeta Naranja, Banco Hipotecario and Prudential, among others.

The attendees were able to listen to success stories of corporate monitoring in leading companies presented by their protagonists. The main cases were:

Zurich Argentina: the national headquarters of one of the most solvent insurance companies in the world uses Barcelona/04 solutions to centralize the monitoring, auditing and control of computing security in real time, as well as their critical business applications in multiple platforms.

Banco Votorantim: the Technology Manager of this bank which is part of one of the largest economic groups in Brazil, traveled from this country to present their success story. The company controls its entire technology infrastructure in real time and the monitoring of critical business services, such as Bank Payment System, and its 170 plus agencies.

Banco Galicia: using Barcelona/04 solutions, the company implemented a wide range of controls to carry out the centralized monitoring of their security events and therefore comply with multiple regulations from the Central Bank of Argentina, SOX, External Audits, and other requirements.

Visit the Symposium’s microsite and watch the presentations!

www.tango04.com/symposium2010

infrastructure in real time and the monitoring of critical business services, such as Bank Payment System, and

using Barcelona/04 solutions, the company implemented a wide range of controls to carry out the centralized

Bank of Argentina, SOX, External Audits, and other

14


Total Visibility GuaranteedThe strengthening of the Tango/04 Professional Services offer produced a growth of the monitoring solutions and a conspicuous improvement in the visibility and the capability of control provided to companies

By Carlos Pédéflous Global Chief Operating Officer and founder of Tango/04 Latin American subsidiary

Given the current problems of companies, in terms of

complexity and limited resources to manage multiple

technological solutions and products, we adapted our

offer to provide flexible and effective options to help them

meet this need. In 2009, Tango/04 presented its renewed

approach on Professional Services, aimed at responding

to the growing need to maintain and evolve corporate

monitoring projects.

After a thorough analysis and consultation with our

customers worldwide, we concluded that companies

chose different strategies: some prefer to have greater

autonomy and resources to manage the solution, and

others with less internal resources, require a higher level

of collaboration from us. In all cases, regardless the level

of administration, they expected continuous and flexible

support, which would allow them to optimize the use

of their own resources and take full advantage of this

solution that could extend its benefits every day.

Since then, the new Advanced Assistance Service,

part of our Permanent Coverage Services, grew

steadily. Companies found in it the possibility of

outsourcing tasks that would require their time

for research and setup, but are performed more

efficiently when delegated to Tango/04.

An IT professional known as a Customer Consultant was

assigned to each client to follow the evolution of the

solution in the particular context of their business, and

meet their specific needs. And it was interesting to see

how this provided greater peace of mind and agility

for companies, as the service guaranteed personalized

support for a year without risk, and with a very flexible

and economical scheme.

Results of this new service were soon noticeable:

companies from around the world used the Advanced

Assistance Service for maintaining and updating their

Tango/04 solutions and making them grow, primarily

to gain greater visibility in their management. The

case of Pierre Fabre Ibérica, described in detail on

page 7 of this magazine, is perhaps one of the best

examples of this.

14

15


The Spanish subsidiary of the second largest

independent French pharmaceutical company

extended their infrastructure and security monitoring

to all business processes using this service, which

led to a new model of working within the company:

the proactive and intelligent business management,

thanks to the possibility of having real time visibility of

everything that happens in both IT and other areas of

the organization. In the image you can see the screen

that they use to monitor the order process in their

logistics warehouse.

We want to continue accompanying our clients in

their growth and steadily improving the quality of our

solutions, as well as the value obtained with them, to

provide the appropriate response to their needs at all

times. We continue to believe that the initial project

is just the beginning. The goal is to become a strategic

ally who helps professionals grow in their activities.

Tango/04 is working with its partners to expand the new

Professional Services worldwide. Contact your supplier to

verify availability in your zone.

To learn more about our Professional Services offer, contact

your Account Executive

16

NewsProfessional Services Consolidate in Latin America

The Tango/04 office in Buenos Aires, Argentina, is

the group’s Latin American headquarters. Driven by

the extraordinary success of recent years, the group

continues to consolidate its presence in emerging

markets in the region, where it also has sales offices in

Brazil and Colombia.

Recently, new executives have joined the Professional

Services team offices in Brazil and Colombia, with the

goal to continue growing in these countries and ensure

the quality of the service provided to customers in the

region.

Tango/04 expects to continue strengthening its

professional services worldwide, with the clear

objective of working with clients on the dual task

of maintaining and evolving the solution to meet

everyone’s monitoring needs.

Two of the largest banks in Brazil have chosen Tango/04

for their corporate monitoring: Banco Votorantim and

Banco Multiplo IBI.

Banco Votorantim is the third largest private financial

institution in Brazil and Banco Multiplo IBI is part of

Bradesco, the largest private bank in the country. Both

companies chose Tango/04 solutions to control and

monitor their technological infrastructure and their

business processes and services (BSM).

Banco Multiplo IBI chose Tango/04 solutions primarily

for their ease of use and extendibility, which will allow

them to fully meet the ever rising needs for control of

the entire bank. The implementation of the VISUAL

Message Center solution, will take between three and

four months to complete.

Banco Votorantim also began the project in October.

One of its main objectives is to monitor their Banking

Payment Services and branches.

Brazilian Banks Also Choose Tango/04

Dilbert

Caja Navarra Chooses Tango/04 Solutions to Monitor its Business Processes

Tango/04 Computing Group Strengthens its Presence on the Web

While the company gets ready for the launch of its

new website, it is also strengthening its presence on

social networks such as Twitter and LinkedIn.

On LinkedIn, a network known for its use for

professional purposes, the company has two groups:

Tango/04 Computing Group and Tango/04 Customers,

directed exclusively to customers. The groups were

created to share articles, discuss issues, and make

news and events related to software, monitoring, IT,

and business public.

Twitter, which began as a tool for personal use only,

due to its great power of communication, became a

tool also used by companies. Tango/04 began to use

this network to make their presence at events known,

and virtually invite the world to participate.

“Web 2.0 allows the interaction of people with similar

interests from around the world. For businesses, this

The most important savings

bank in Navarra, Caja de

Ahorros y Monte de Piedad de

Navarra, commercially known

as Caja Navarra or CAN, chose

Tango/04 solutions as a strategic tool to carry out its

Business Service Management (BSM).

The organization chose the Spanish company for

several reasons: matching vision, strength, agility, and

ease of implementation, market benchmarks, and,

ultimately, their value for money.

The project entailed the modeling of different Banking

Business Services, such as: Methods of Payment,

E-banking, Intranet, Email, etc. Also, several control

panels were designed in order to represent business

and technical indicators.

Caja Navarra is a pioneering financial institution

in civic banking and banking 2.0. Its main values

are transparency and participation. Tango/04

Computing Group is proud to cooperate with their

magnificent work.

translates into an unmatched ability to maintain a

fluid and permanent contact with active and potential

customers, understand their needs, and continually

inform them with news about the company that may

be useful,” says Pedro Trejo, Tango/04 Marketing

Manager.

Twitter profile:

http://www.twitter.com/tango04cg/

LinkedIn groups:

Tango/04 Computing Group | Tango/04 Customers

18

News

A New MSP Monitors its Datacenter with Tango/04

Aspasiel, an Italian subsidiary company of ThyssenKrupp

Acciai Speciali Terni (one of the main producers of

stainless steel in the world), is an MSP (Managed

Services Provider) that provides Information Technology

infrastructure solutions and services to companies

across the world.

Despite the fact that the company already had a

monitoring solution (CA’s Unicenter), the acquisition

of new customers over the last few years generated

a considerable growth of their datacenter, and the

existing tool proved to be unable to provide what

they needed. Its complexity for implementing new

controls, and the level of flexibility that it offered

were insufficient for adapting to the changing needs

of Aspasiel, which made it necessary for the MSP to

put out a bid to look for a monitoring solution which

didn’t require such an excessive effort (both technical

and financial) to maintain.

After carefully studying the market, both Aspasiel’s

management and the technical staff agreed on

choosing Tango/04 solutions, and the results didn’t

take long to arrive. The architecture of the solution,

along with the organization’s structure, considerably

simplified the management of outsourced monitoring

services that they offer, and made it possible for the

company to pursue new opportunities in the Managed

Services Provider (MSP) sector. Massimo Forti, Systems

Engineer of Aspasiel, said: “We’ve replaced the previous

solution completely. One of the great advantages was

the agentless nature of the product, which doesn’t

require any installation on the monitored components.

Furthermore, the software’s ease of use generated

benefits as of the implementation phase.”

The project involved more than 200 systems (both real

and virtual), disparate operating systems and databases,

and multiple services and applications to be monitored in

real time, including a number of controls for monitoring

user experience on business-critical applications (SAP

and Citrix in particular). In addition to systems, over 300

network devices are monitored, and altogether more

than 2000 monitoring controls have been implemented,

and distributed over thousands of Business Views and

hundreds of Enterprise Views by Tango/04 specialists in

collaboration with Aspasiel’s internal staff.

The whole project was completed in only three months.

Read these and more news at: www.tango04.com/news

About Tango/04Tango/04 Computing Group is one of the leading developers of

monitoring software for Technology, Security/Compliance and

Business Service Management (BSM)

Tango/04 helps companies maintain the operating health of

business processes, improve service levels, comply with security

audits, increase productivity and reduce operating costs aligning

their IT department with their business objectives. The group’s

unparalleled “1-2-3” monitoring approach provides in only one

single easy-to-use, real-time, multiplatform solution a powerful

tool to: 1) Manage your critical infrastructure, applications, and

business services (BSM), 2) Comply with current and future

audits, and control your security in real time, and 3) Manage

your business processes in a centralized and effective way.

The group operates throughout the world through its vast network

of Business Partners and has more than 2,000 customers, including

companies such as: 3M, Alcampo, Arcelor, Banco Itaú, Bayer, BBVA,

Boehringer Ingelheim, Bridgestone, Citigroup, Capgemini, CC&G

(London Stock Exchange Group), Coca-Cola, Danone, DIA, Dolce &

Gabbana, Dole Fresh Fruit, EDS, Euronet Worldwide, First Data Ibérica,

Fortis, GE Money, Gucci, Helvetia, Inditex (Zara), ING Nationale-

Nederlanden, Liberty, L’Oréal, Luxottica, MAPFRE, Manpower, Miele,

Nestlé, Nike, Nissan, Pierre Fabre Ibérica, Prada, Random House

Mondadori, SEUR Geopost, Shell, Telmex, TNT, Tribunal Regional Do

Trabalho, Yves Rocher and Zurich Financial Services, among others.

AlliancesIBM

IBM Business Partner• Advanced Level PartnerWorld for Developers member 1996• IBM “All Star” Partner for product innovation 1997 - 2002• Tango/04 products are IBM Value Added Approved in Europe• Direct Technical Liaison with IBM iSeries labs in Rochester, MN, USA• OS/400 Early Code Release program member • Automatic Computing Initiative technical and marketing alliance for • self-managing systems

MicrosoftMember of Microsoft Developer Network• Access to early Windows releases•

Red Hat LinuxRed Hat Linux Partner•

Agile AllianceAgile Alliance Corporate Member•

We invite you to discover Tango/04 eChannel, our new online training and communication service, through which we will keep you informed about the latest news in IT and introduce you to the latest technologies created by our R&D department in Barcelona.

Through our Web seminars learn the views of experts and high profile people in the industry and let our team of professionals answer all your questions. Every event is free and available in English.

Visit www.tango04.com/events to find out about the upcoming eChannels and our Learn How section.

On our Web site, www.tango04.com, you will find all the information you need about our solutions, including: brochures, case studies, white papers, business meetings, press releases, and a lot more.

© 2010 Tango/04 Computing Group, S.L. All rights reserved. Reproduction prohibited without specific permission from Tango/04 Computing Group, L.L.C. Avenida Meridiana 358, 5º A-B, 08027 Barcelona, Spain. Phone: +34 932 740 051. All trademarks mentioned may be registered by their owners.

Monitor Magazine

Read this edition, and previous editions, at www.tango04.com/monitor

To find out more about our solutions/products, don’t hesitate to call us at

+1 800 304 6872 (USA & Canada) +34 932 740 051 (EMEA)

You can easily get in touch with Tango/04, to solve any doubt or question, by emailing us at [email protected] or calling +1 800 304 6872 (USA & Canada) or +34 932 740 051 (EMEA). We are more than happy to assist you.

www.tango04.com

Email and telephone

Tango/04 offers you different communication channels so that you are always up-to-date with the latest trends in monitoring and security.

close to you

Systems run continuously

Business performance is optimized

Operating costs are reduced

Greater Profitability,Availability and Fast ROI

Security is assured

Tel: +1 800 304 6872 [email protected]/123

The Tango/04 equation

The latest trend inmonitoring strategies

The Tango/04 equation

T04 monitor4-en

Documents

Transcript of T04 monitor4-en