30% of your work’s success is under your control
We’re here to discover the
remaining 70%...
The Social Process Model
30% - process20% - impacts
50% - assumptions
“Uncertainty is better managed
socially, by connecting work with its
uncontrolled relationships: impacts
and assumptions. We do it in a 5-
step Social Process Model”
The World is Changing
Reaching people, information and goods
takes less time (and money).
If you don't pay attention to the connections that matter you can quickly
become irrelevant
Am I the cause of my boss/clients happiness?
How irreplaceable is my work?
How can I play the risks to your and your client's
favor?
Which Connections Matter?
how irreplaceable is your work
How are you the cause of boss/clients happiness
Can’t play the risks to your
and your client's favor
The Connections in a Model
Manage Socially: The Social Process
Model
Map your relevant connections with:
partners, beneficiaries and risks
The Contribution
Humility is to a person what
contribution is to a process.
The Purpose
What’s in it for them? Yes, for
them!
The Outputs
Creativity materialized
The Method
The most difficult thing
to imitate
The Inputs
Let’s get this process started...
The Inputs
Let’s get this process started...
The Suppliers
You can’t start work until you get what you need
The Technology
How will the next change in industry standards affect/benefit you?
The Integration
What else does your user need?
The Market
Is your client/boss perceiving good market conditions?
The Culture
Are people adopting the solution you’re contributing to?
The Social Process Model
30% - process20% - impacts
50% - assumptions
“The ability to maneuver through uncertainty is what
keeps work in charge of people instead of computers”
Mastering Change
You can shape the changes to your advantage and of your client/boss
Take your management skills to the next level of
change: social
Measure the Measure
Measure the Measure
Never again be deceived by
complex indicator speeches
Match to Causes & Effects
How would you better describe a
problem or opportunity?
Manage Socially: The Social Process Model
Manage LESS like this...
… And MORE like this
The Social Process Model
30% - process20% - impacts
50% - assumptions
“The ability to maneuver through uncertainty is what
keeps work in charge of people instead of computers”