SMX West 2012 - Differentiate or Die

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Transcript of SMX West 2012 - Differentiate or Die

Differentiate or Die@casiegOnline Marketing ManagerGrasshopper.com

Virtual phone system = boring

Competitors offer same product

Compete with Google Voice

Who is Grasshopper?

We MUST differentiate ourselves to succeed.

Create for your market, not your product

Give your customers something to talk about

Make new friends

Dare to Be Different

The most frequently used word in conversations is “I”

You already know who they are, now learn:

Be Your Audience

People don’t love brands, they love what brands do for them.

What They Like

What They Talk About

Where They Hang

Out

Sh#t Entrepreneurs SayEntrepreneurs can change the world

The New Dork: Entrepreneur State of Mind

0 Mentions of a Virtual Phone

Give your customers something to talk about.

Tactics

Handwritten Notes Starbucks Gift Cards Dinner with Founders

CandyBooksGet Customers Press

Don’t Be Random

You can’t force people to share, but you can help your chances.

Identify customers with social influence

Identify customers likely

to share

Identify customers you already have a

relationship with

Make New Friends

Find people who target the same

market

Locate the right person

Go in with an idea in mind

Results

WOM Radio Searched Online Other TV/Video

How People Heard About Us:

New dork

TechCrunch

Volusion

Startup Weekend

I googled voicemail services

ycombinator

Twitter

Mixergy

casieg@gmail.comThank You!

@casieg

No animals were harmed in the making of this presentation