SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

Give Power to Your People with Jobvite Customer Success

Paul Turner VP, Customer Success Jobvite

Agenda

•  How has Customer Success been helping you •  How will we help you even more •  Upcoming events

Helping you with Support By the numbers

Cases in 2014

38,000 52% A Grades

80% Average Score

1,976 Survey Results

38% Perfect Score

42% Promoters

9% Increase over Q1

Customer Satisfaction

Q1 14 Q2 14 Q3 14 Q4 14 Q1 15

Chat is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch

1,253 Customers

7,202 Admins

3,299 Cases

89% Satisfaction

Helping you with Self-Serve Education

Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal

Helping you with Expanded Services

Engage Strategic Services Boot Camps Expanded on site trainings

Jobvite Engage Strategic Services

Creates and utilizes a larger talent pipeline Launch more compelling campaign programs

Drives higher recruiter adoption

Measures success with precision

And, Looks like you agree! Back-to-Back Stevie® Winners

Best Customer Success Department

Best Front Line Support Team

Customer Service Manager of the Year

How we’ll help even more

Expanded training webinars

More Engage services, including an Engage Bootcamp and Managed Services

New reporting and data services

Technical Account Management

Upcoming Jobvite Events Buy the numbers

Jobvite Boot Camps Full Day: 9am-4:30pm PST bit.ly/jobvitebootcamps

June 12 - Hire St. Pancras Hotel London, UK

July 15 - Engage Jobvite HQ

July 17 - Hire Jobvite HQ

Webinars Jobvite New User Training www.jobvite.com/company/events

SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

Recruiting & HR

Transcript of SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

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