SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

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Give Power to Your People with Jobvite Customer Success Paul Turner VP, Customer Success Jobvite

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Transcript of SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

Page 1: SF Summit15 Keynote2_CustomerSuccess_Turner_5.8.15

Give Power to Your People with Jobvite Customer Success

Paul Turner VP, Customer Success Jobvite

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Agenda

•  How has Customer Success been helping you •  How will we help you even more •  Upcoming events

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Helping you with Support By the numbers

Cases in 2014

38,000 52% A Grades

80% Average Score

1,976 Survey Results

38% Perfect Score

42% Promoters

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9% Increase over Q1

Customer Satisfaction

74

76

78

80

82

84

86

88

Q1 14 Q2 14 Q3 14 Q4 14 Q1 15

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Chat is the highest rated channel for support, and we’re continuing to invest in it. 24x5 August Launch

1,253 Customers

7,202 Admins

3,299 Cases

89% Satisfaction

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Helping you with Self-Serve Education

Guided Learning Paths Weekly Webinars every Wednesday New Integrated Knowledge Portal

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Helping you with Expanded Services

Engage Strategic Services Boot Camps Expanded on site trainings

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Jobvite Engage Strategic Services

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Jobvite Engage Strategic Services

Creates and utilizes a larger talent pipeline Launch more compelling campaign programs

Drives higher recruiter adoption

Measures success with precision

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And, Looks like you agree! Back-to-Back Stevie® Winners

Best Customer Success Department

Best Front Line Support Team

Customer Service Manager of the Year

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How we’ll help even more

Expanded training webinars

More Engage services, including an Engage Bootcamp and Managed Services

New reporting and data services

Technical Account Management

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Upcoming Jobvite Events Buy the numbers

Jobvite Boot Camps Full Day: 9am-4:30pm PST bit.ly/jobvitebootcamps

June 12 - Hire St. Pancras Hotel London, UK

July 15 - Engage Jobvite HQ

July 17 - Hire Jobvite HQ

Webinars Jobvite New User Training www.jobvite.com/company/events

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Wr-;;:::t VIRGINIA Procurement VU TECH · $2.04 /SF $1.84 /SF $2.06 /SF $1.93 /SF $2.16 /SF $0.98 /SF $1.64 /SF $2.32 /SF $2.51 /SF $2.22 /SF $4.44 /SF HOURLY RATE WORK 9 10 Drywall

Wr-;;:::t VIRGINIA Procurement VU TECH · $2.04 /SF $1.84 /SF $2.06 /SF $1.93 /SF $2.16 /SF $0.98 /SF $1.64 /SF $2.32 /SF $2.51 /SF $2.22 /SF $4.44 /SF HOURLY RATE WORK 9 10 Drywall

General Motors GIS - Esriproceedings.esri.com/library/userconf/biz-summit15/papers/business_08.pdf · General Motors Geographic Initiated Strategies (GIS) (finding new roads…for

General Motors GIS - Esriproceedings.esri.com/library/userconf/biz-summit15/papers/business_08.pdf · General Motors Geographic Initiated Strategies (GIS) (finding new roads…for

SF Summit15 1B_Social_Recruiting_Unplugged_Boulais_5.8.15

SF Summit15 1B_Social_Recruiting_Unplugged_Boulais_5.8.15

SF Summit15 2B_Building Best Place_2Work_Teran_5.8.15

SF Summit15 2B_Building Best Place_2Work_Teran_5.8.15

FAYETTEVILLE, NC FREEDOM TOWN CENTERcorelife eatery lee nails available loi available available loi leased 21,000 sf 60,004 sf 1,800 sf 2,700 sf 1,500 sf 1,500 sf 1,500 sf 6,900 sf

FAYETTEVILLE, NC FREEDOM TOWN CENTERcorelife eatery lee nails available loi available available loi leased 21,000 sf 60,004 sf 1,800 sf 2,700 sf 1,500 sf 1,500 sf 1,500 sf 6,900 sf

ATTRACTIVE 810 SF RETAIL/OFFICE SUITE FOR LEASE MARINA ... · XPRO NAILS SIZE 2,400 SF 1,000 SF 5,000 SF 980 SF 810 SF 1 SF 1 SF 3, 180 SF 1 ,520 SF 1 ,360 SF 11 11 11 11 G K L Hogback

ATTRACTIVE 810 SF RETAIL/OFFICE SUITE FOR LEASE MARINA ... · XPRO NAILS SIZE 2,400 SF 1,000 SF 5,000 SF 980 SF 810 SF 1 SF 1 SF 3, 180 SF 1 ,520 SF 1 ,360 SF 11 11 11 11 G K L Hogback

T AX M P 57 OF 136 WEST SPRINGFIELD, MA · 15300 tsf 15300 sf 153 00 sf 15300 4sf 1 6400! sf 19 565 !sf 26207! sf 2.5 5 ac 40 68 sf 19 57 sf 19491 sf 20685 sf 20926 sf 18551 sf 10100

T AX M P 57 OF 136 WEST SPRINGFIELD, MA · 15300 tsf 15300 sf 153 00 sf 15300 4sf 1 6400! sf 19 565 !sf 26207! sf 2.5 5 ac 40 68 sf 19 57 sf 19491 sf 20685 sf 20926 sf 18551 sf 10100

your everyplace · 2021. 6. 23. · aveda face value salon 3,500 sf 1,583 sf 1,880 sf 2,400 sf 2,780 sf 2,020 sf 3,225 sf 4,048 sf altar’d state 5,858 sf 7,100 sf 66,429 sf 5,766

your everyplace · 2021. 6. 23. · aveda face value salon 3,500 sf 1,583 sf 1,880 sf 2,400 sf 2,780 sf 2,020 sf 3,225 sf 4,048 sf altar’d state 5,858 sf 7,100 sf 66,429 sf 5,766

Q1 2020...Net Absorption 777,645 SF 780,057 SF 1,299,875 SF 1,117,506 SF 666,336 SF Vacancy Rate 6.20% 6.40% 6.40% 6.70% 7.60% Avg NNN Asking Rate $8.18/SF $8.14/SF $8.06/SF $7.94/SF

Q1 2020...Net Absorption 777,645 SF 780,057 SF 1,299,875 SF 1,117,506 SF 666,336 SF Vacancy Rate 6.20% 6.40% 6.40% 6.70% 7.60% Avg NNN Asking Rate $8.18/SF $8.14/SF $8.06/SF $7.94/SF

Auction Cabinet List Templete€¦ ·  · 2014-12-0588246 94 sf 88247 94 sf 88248 94 sf 88249 94 sf 88250 94 sf 88251 92 sf 88252 94 sf 88253 120 sf 88254 120 sf 88255 120 sf 88256

Auction Cabinet List Templete€¦ ·  · 2014-12-0588246 94 sf 88247 94 sf 88248 94 sf 88249 94 sf 88250 94 sf 88251 92 sf 88252 94 sf 88253 120 sf 88254 120 sf 88255 120 sf 88256

katemooredotorg.files.wordpress.com · ° ¢ {° ¢ ° ¢ {° ¢ ° ¢ ° ¢ {° ¢ 1 Cl. 2 B. Cl. 1 Bsn. 2 Cbsn. Vib. sf (dim. ) sf sf sf sf sf 7 sf sf sf sf sf sf sf sf sf sf sf

katemooredotorg.files.wordpress.com · ° ¢ {° ¢ ° ¢ {° ¢ ° ¢ ° ¢ {° ¢ 1 Cl. 2 B. Cl. 1 Bsn. 2 Cbsn. Vib. sf (dim. ) sf sf sf sf sf 7 sf sf sf sf sf sf sf sf sf sf sf

...LEASED 24,960 SF LEASED 29,252 SF LEASED 35,972 SF 48,063 SF BUILDING 2 77,315 SF vailable BUILDING 1 50,684 SF 14,712 SF vailable 41,557 SF BUILDING 3 66,517 SF vailable

...LEASED 24,960 SF LEASED 29,252 SF LEASED 35,972 SF 48,063 SF BUILDING 2 77,315 SF vailable BUILDING 1 50,684 SF 14,712 SF vailable 41,557 SF BUILDING 3 66,517 SF vailable

SCIORTINO RANCH NEW RETAIL - LoopNet€¦ · SCIORTINO RANCH LOCAL COMMERCIAL DEVELOPMENTS 170,262 SF 20,721 SF 29,102 SF 80,000 SF 25,916 SF 460,000 SF 94,000 SF 99,800 SF 3,527

SCIORTINO RANCH NEW RETAIL - LoopNet€¦ · SCIORTINO RANCH LOCAL COMMERCIAL DEVELOPMENTS 170,262 SF 20,721 SF 29,102 SF 80,000 SF 25,916 SF 460,000 SF 94,000 SF 99,800 SF 3,527

TRIANGLE SHOPPING CENTER - LoopNet...,050 100 7,585 SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF 1 1 1 1 1 1 1 1 1 1 ,050 ,695 ,456 ,975 ,930 ,650 ,625 ,500 ,543 ,500 89 2,344

TRIANGLE SHOPPING CENTER - LoopNet...,050 100 7,585 SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF SF 1 1 1 1 1 1 1 1 1 1 ,050 ,695 ,456 ,975 ,930 ,650 ,625 ,500 ,543 ,500 89 2,344

VANDERHORST STREET plans/buildings/Kelly...T222B 40 SF CL222B 10 SF CL222A 11 SF CL222D 11 SF M222 13 SF V222 66 SF K222 72 SF 222 131 SF C222 29 SF T222A 39 SF 222C 113 SF 222B 149

VANDERHORST STREET plans/buildings/Kelly...T222B 40 SF CL222B 10 SF CL222A 11 SF CL222D 11 SF M222 13 SF V222 66 SF K222 72 SF 222 131 SF C222 29 SF T222A 39 SF 222C 113 SF 222B 149

Pomp & Circumstance March No€¦ · (1) Picc. (2) Tpt (3) Tpt (4) Tpt (5) Hrn (6) Tbn (7) Tbn (8) Euph (9) Tba (10) Perc mf 1. 2. B 15 20 ssff sf sf sf sf sf sf sf sf sf sf sf ff

Pomp & Circumstance March No€¦ · (1) Picc. (2) Tpt (3) Tpt (4) Tpt (5) Hrn (6) Tbn (7) Tbn (8) Euph (9) Tba (10) Perc mf 1. 2. B 15 20 ssff sf sf sf sf sf sf sf sf sf sf sf ff

SUITE SF AVAILABLE BLDG. CONTIGUOUS RENT (FULL SERVICE) · 2018. 11. 1. · 210 3,000 SF 5,096 SF $25.00 / SF 600 6,625 SF 14,427 SF $25.00 / SF 300 10,000 SF 21,596 SF $25.00 / SF

SUITE SF AVAILABLE BLDG. CONTIGUOUS RENT (FULL SERVICE) · 2018. 11. 1. · 210 3,000 SF 5,096 SF $25.00 / SF 600 6,625 SF 14,427 SF $25.00 / SF 300 10,000 SF 21,596 SF $25.00 / SF

AC HOTEL SAN RAFAEL · 83 '1 7 kitchen 834 sf breakfast 377 sf boh 331 sf admin 350 sf gm 83 sf library 524 sf lounge fle 965 sf space fitness 1197 sf lounge 775 sf bar 726 sf mens:

AC HOTEL SAN RAFAEL · 83 '1 7 kitchen 834 sf breakfast 377 sf boh 331 sf admin 350 sf gm 83 sf library 524 sf lounge fle 965 sf space fitness 1197 sf lounge 775 sf bar 726 sf mens:

SF Summit15 Keynote3_Appcast.io_5.8.15

SF Summit15 Keynote3_Appcast.io_5.8.15

FOR SALE > RESTAURANT Redevelopment Opportunity...e01 sf 4,342 e02 sf 4,800 e06a sf 1,890 e07 sf 1,570 e10 sf 1,260 e11a 3,200 e13 sf 3,000 g01 sf 2,250 g02 sf 1,204

FOR SALE > RESTAURANT Redevelopment Opportunity...e01 sf 4,342 e02 sf 4,800 e06a sf 1,890 e07 sf 1,570 e10 sf 1,260 e11a 3,200 e13 sf 3,000 g01 sf 2,250 g02 sf 1,204