Post on 15-Jan-2017
“the one-stop” solution for Cash
Management
Reconciliation process and case
studyIncidents
Shortages
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Definition of 'Reconciliation'
Recon process used to compare two sets of records to ensure the figures are in agreement and are accurate. Reconciliation is the key process used to determine whether the money leaving an account matches the amount Dispensed, ensuring the two values are balanced at the end of the recording period.
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How to resolve itThere is much type of difference does comes. First you have to identify the discrepancy type such as below described, and ensure that discrepancy should be resolved within agreed turnaround time Turnaround time as per below-
DisputesShortagesMIS Discrepancy
48 hours3 working days3 working days
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Category of Disputes
Dispute
Category• Customers claims• Customer charge back• Banking Ombudsman• System shortage• Currency interchange
Solution• Overage /Switch excess• Switch Excess/overage• No excess cash Certificate• Overage• Overage
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Category of Shortage
Shortages
Category• Physical shortage• Recon difference• Switch decreased• Negative balance• dispensed shortage• Misdispenstion • Reporting error
(opening Closing Mismatched)
solution• FCR report • Justification, scan
counters , working sheet
• working sheet ,C3R report, scan counters
• Scan counters• Recovery from Bank
customers• Revised C3R report, on
T+2
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Reconciliation process flow
LOGICASHMail received from MSP•MSP Name•Bank Name•Category•ATM ID•ATM Location•Region •Transaction Date•Transaction No.•Requested amount•Dispute amount
LC Branch Action • Mail received• Mapped in available LC
tool• Investigate the case and
contact to concern custodian
• Analyze the provided EJ• Collect the required
document• Assign the custodian
name• And send it to LC HO
LC HO Action•Received the Branch revert•Cross verify with EJ log• As per EJ and branch revert recon team will provide LC status(Acceptance Of cases)
•Update the same to various customer (MSP)
48 Hours
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Dispute Case study
Dispute• FSS• UNBI• FKL0134U• DELHI• TXN No 6240• TXN DATE- 15-Aug-2014• Dispute Amount - 10000
Investigation• Switch counters• Machine counter• EJ Analyze
identifying Error• assingn the
custodian Name
Result• No switch Excess• No physical
overagae• CDM Error on EJ
log• As per EJ error
Accepted• Recovery is valid
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EJ ANALYSE
Machine offline due to transaction failed
[000p[040q(I * 6240*2*E(1*300002000,M -13,R-10010 NAJAFGARH
DATE TIME ATM ID
15/08/14 06:42 FKL0134U CARD NUMBER:
5048340003104050007 TXN NO: 6240
WITHDRAWAL SAVINGS
SORRY UNABLE TO PROCESS
RESPONSE CODE 000
Presenter Error
CONTACT BANK SMART WAY TO BANK [020t
SST IN SUSPEND MODE [020t
SST OUT OF SUSPEND MODE
[0r(1)2[000p[040qe1w3h162
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Counters Verification
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BANK WISE DEDUCTION JAN-2013 to DEC -2013
Dispute• NCR• SBI• S10A005936009• DELHI• TXN No 5228• TXN DATE- 23-Aug-2014• Dispute Amount - 5000
Investigation• Switch counters• Machine counter• EJ Analyse
identifying Error• assingn the
custodian Name
Result• No switch Excess• physical overage
reported• PRASENTER
Error on EJ log• As per EJ error
Overage found• Rejected
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MONTH WISE DEDUTCTION FROM JAN -2013 to DEC -2013
*5228*2*E*300000005,M-13,R-10001 SEC-82 NOIDA Presenter error DATE TIME ATM ID 08/23/14 20:11 S10A005936009 CARD NUMBER 6220181007900037718 TXN NO 5228 RESPONSE CODE 000 WITHDRAWAL RS. 5000.00 FROM A/C 00000020013941434 RS. *5228*1*P*21,M- *640*08/23/2014*20:12* SUPERVISOR MODE ENTRY *641*08/23/2014*20:12* SUPERVISOR MODE EXIT *5228*1*R*09 *5228*1*P*20,M- Machine gone In Auto supervisory SST OUT OF SERVICE SST IN SERVICE *5228*1*D*0,M-010202004240,R-0 SEC-82 NOIDA
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DEDUCTION BY MSP & MONTH WISE JAN -2013 TO DEC-2013
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LOSS CATEGORY JAN-2013 To DEC-2013
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INCIDENT APR-2013 to DEC-2013
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TOTAL DEDUCTION JAN 2013- DEC 2013
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AMOUNT RECOVERED
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AMOUNT TO BE RECOVER
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Thank You