NAMA: AMIRA ADAWIYAH BT ABDUL JAMALMATRIX NO: CEB 110004

LECTURER: MR TEY LIAN SENG

GARBAGE JOB

1. Repetitive, hot (or cold depend on the season), anonymous, relatively thankless.Each truck 1 driver

1 throwernot much variety for either workerand not much on-the-job

Purchase newer trucks– Auto – lift and dump the garbage cans.– 1 truck 1 person – no need thrower

SUMMARY CASE

2. Minimize the time takes to collect the trash.ensure max. efficiency

- Problem :1) Time traffic light2) Pace themselves to starts and stops3) Know the route without needing to consult a map

, even know the route work still can be grueling.4) Each route finished each day.

• No one will tolerate garbage left on the curb after assigned pickup day.

• Even if a traffic accident or construction brings traffic to standstill.

5) Need to collected the rubbish followed the schedule.

QUESTION 1:

Can you use the job characteristic model (JCM) to redesign the job of the trash collector to be internally motivation? how?

Job Characteristic Model

JCM specifies three critical psychological states that occur for work to be internally motivating. First,

1. Workers must experience the work as meaningful.They must view their job as being important.

2. Experience responsibility for work outcomes.They must feel responsible for work being done well.

3. Knowledge of results.They must know how well there are performing their jobs.

Psychological states arise from jobs that are strong on five core job characteristics, that is:

1. Skill variety- the number of different activities performed in job.

2. Task identify- the degree to which a job, from beginning to end, requires completion of a whole and identifiable piece of work.

3. Task significance- the degree to which a job is perceived to have substantial impact on others inside or outside the organization.

4. Autonomy - the degree to which a job gives workers the discretion, freedom, and independence to decide and when to accomplish the work.

5. Feedback- the amount of information the job provides to workers about their work performance.

Assume that the trash collection job is not internally motivating. Identify areas where you can strengthen the job’s core characteristics and give specific examples.

QUESTION 2:

Five job redesign techniques that strengthen a job’s core characteristic.

1. Combining taskIncreases skill variety and task identity by joining separate, specialized task into a larger work modules.

2. Natural work unitsArranging tasks according to logical or

meaningful groups. forming natural work units increase task identity and task significance.

3. Establishing client relationshipIncrease skill variety, autonomy and feedback by giving employees direct contact with clients and customers.

4. Vertical loadingPublishing some managerial authority as

manager to resolve customer problem.

5. Opening feedback channelsFinding additional ways to gives employees

direct, frequent feedback about their job performance.

Is it possible to redesign the very specialized job of garbage collector to make it more satisfying? Is a redesign feasible? In other words, do you redesign the job or keep it as is? Explain your reasoning.

QUESTION 3:

I. Principles of management, fifth edition, Chuck R. Williams

II. Principles of management, sixth edition, Chuck R. Williams

III. Electronic dictionary (oxford E-E-M)IV. Google: website V. Matriculation notes: business

management

reference