Incorporating Communications Services into Service Infrastructures

Holger Stoltze8/8/2006

Integration into Service Oriented Architecture

Voice ApplicationServer

BackendWeb

Service

Access Backend

Integration into Service Oriented Architecture

Presentation Services

• Easily add telephony based communication services to corporate communication channels– Leverage (existing) Service Oriented Architecture

within voice, video and network services

• Benefits:– End-to-End: Modeling of business

and presentation logic (dialog)

– No coding required

– Access enterprise and Internetservices

– Easy and secure access between hosted environments and enterprises Data and

MiddlewareEnterprise Information

systems

Business Services

Voice and Video Services

Web, Portals, GUI Telephony User

Information and Access Services

Calling the Web Services

• WSDL Location and file name

• WSDL method

• Parameter Set

• Return value

Integration into Service Oriented Architecture

VoiceObjectsServer

VoiceObjectsServer

BackendWeb

Service

Access Backend

Manage & Control Phone App Server3rd partyDevelopmentand / orManagementEnvironment

Why Web Service Access to the Phone Application Server?

• Standardization of programming interfaces– Why restrict SOA access to the back end?

• SOA methods to– Control / Start / Stop Phone Application Servers

– Control / Start / Stop / Deploy Applications

• Access to System information– Log information

– Debugging

– Analytics

• Application Development

Why Web Service Access to the Phone Application Server?

Why Web Service Access to the Phone Application Server?

And why not control your Phone application servers via voice?

VoiceObjectsServer

VoiceObjectsServer

Control Phone App Server via voice

Holger Stoltze

VoiceObjects Inc. 1875 South Grant StreetSan Mateo, CA 94402Phone (650) 288-0299

hstoltze@voiceobjects.com