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Incorporating Communications Services into Service Infrastructures Holger Stoltze 8/8/2006
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Incorporating Communications Services into Service Infrastructures
Holger Stoltze8/8/2006
Integration into Service Oriented Architecture
Voice ApplicationServer
BackendWeb
Service
Access Backend
Integration into Service Oriented Architecture
Presentation Services
• Easily add telephony based communication services to corporate communication channels– Leverage (existing) Service Oriented Architecture
within voice, video and network services
• Benefits:– End-to-End: Modeling of business
and presentation logic (dialog)
– No coding required
– Access enterprise and Internetservices
– Easy and secure access between hosted environments and enterprises Data and
MiddlewareEnterprise Information
systems
Business Services
Voice and Video Services
Web, Portals, GUI Telephony User
Information and Access Services
Calling the Web Services
• WSDL Location and file name
• WSDL method
• Parameter Set
• Return value
Integration into Service Oriented Architecture
VoiceObjectsServer
VoiceObjectsServer
BackendWeb
Service
Access Backend
Manage & Control Phone App Server3rd partyDevelopmentand / orManagementEnvironment
Why Web Service Access to the Phone Application Server?
• Standardization of programming interfaces– Why restrict SOA access to the back end?
• SOA methods to– Control / Start / Stop Phone Application Servers
– Control / Start / Stop / Deploy Applications
• Access to System information– Log information
– Debugging
– Analytics
• Application Development
Why Web Service Access to the Phone Application Server?
Why Web Service Access to the Phone Application Server?
And why not control your Phone application servers via voice?
VoiceObjectsServer
VoiceObjectsServer
Control Phone App Server via voice
Holger Stoltze
VoiceObjects Inc. 1875 South Grant StreetSan Mateo, CA 94402Phone (650) 288-0299
