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PRODUCTION AND PRODUCTION AND OPERATIONS OPERATIONS

MANAGEMENTMANAGEMENT

Ch. 4: Managing QualityCh. 4: Managing Quality

SUMMARYSUMMARY

BASIC POINTSBASIC POINTS

WHAT IS QUALITY IN A PRODUCTIVE WHAT IS QUALITY IN A PRODUCTIVE ENVIRONMENT?ENVIRONMENT?• Why quality?Why quality?• TQM and how to emplement itTQM and how to emplement it• What is quality?What is quality?• Why quality management standards?Why quality management standards?• What is certification?What is certification?• Tools for quality managementTools for quality management

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QUESTIONSQUESTIONS

Provide your own definition of product Provide your own definition of product quality.quality.

Name several products that do not Name several products that do not require high quality.require high quality.

How can a university control the How can a university control the quality of its output (that is, its quality of its output (that is, its graduates)?graduates)?

What are the major components of the What are the major components of the QC system?QC system?

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QUESTIONS (I)QUESTIONS (I) Explain the concepts of Total Quality Explain the concepts of Total Quality

Management and ISO 9000 series Management and ISO 9000 series standards.standards.

What are the benefits of inspection and What are the benefits of inspection and quality control?quality control?

One hundred percent inspection• Will always catch all of the defective parts• Means that only good parts will be shipped to

the customer• Is always practical and gener ally a good idea• Means that every part is checked to see

whether or not it is defective

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QUESTIONS (III)QUESTIONS (III)

A series of quality assurance standards designed to ensure consistent product quality under many conditions is known as• statistical process control.• total quality standards.• total quality management.• ISO 9000.

What is the assumption that underlies the meaning of a quality management standard

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DO CHECK WHAT YOU DO!DO CHECK WHAT YOU DO!

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What is quality?What is quality?

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And here are the winners of the competition:

SAFETY AT WORKOr

HOW TO APPLY QUALITY TO HUMAN RESOURCES

SAFETY AT WORKOr

HOW TO APPLY QUALITY TO HUMAN RESOURCES

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4th place

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3rd place

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2nd place

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And the WINNER is…..

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Procedural quality must be Procedural quality must be rewardedrewarded